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Business ProfileforStart.ca
At-a-glance
Customer Complaints
9 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Business Details
- Location of This Business
- 1-700 York Street, London, ON N5W 2S8
- BBB File Opened:
- 1/9/2004
- Years in Business:
- 29
- Business Started:
- 1/1/1995
- Business Started Locally:
- 1/1/1995
- Business Incorporated:
- 1/1/1995
- Accredited Since:
- 1/9/2004
- Type of Entity:
- Corporation
- Business Management
- Emily Ferreira, Marketing Director
- Contact Information
Principal
- Emily Ferreira, Marketing Director
Customer Contact
- Accounts Payable
- Al Uniac, Customer Experience Group Director
- Dave Robson, Customer Experience Manager
- Emily Ferreira, Marketing Director
- Additional Contact Information
Fax Numbers
- (519) 433-9688Primary Fax
- (519) 433-9688
Customer Complaints
9 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
16/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
15 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sean M
02/07/2024
Start.ca Response
03/07/2024
As Start.ca continues to embrace the options and services that we are now able to provide our customers as part of the ***** family of companies, we continue to take pride in the quick average response times we can provide to our Start.ca customer base. Even prior to our joining the ***** family, there were, and will be, times when our contact wait times do spike as we work with each customer to ensure their needs and questions are answered as completely as possible, and ideally on a single contact.
We continue to assess and focus on the needs of Start customers, including options that will positively impact the overall customer contact and support experience. Responding as quickly as possible is still a top Start.ca priority. Rest assured that our London-based ******************** Support, and Sales Reps are here to help and strive to provide you and all Start.ca customers with exceptional service.
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