Business ProfileforECHO Power Equipment (Canada)

Sometime in July 2023 my trusted **** ****** chainsaw wouldn't start. After diagnosing the saw it was found that the saw had no spark and a coil would be required to fix the starting issue. On July 28th 2023 I visited my ECHO authorized dealer to purchase the required coil for my saw. The dealer brought the part in days later at a cost of $253.90 While waiting for the part to arrive, online searches warned that the coil alone might not be compatible for my saw and that some of these older saws require a matched coil and flywheel assembly. Online searches also identified that my saw had an ECHO bulletin that advised to purchase part # ********** (coil and flywheel matched set) for $232.00 otherwise the timing of the saw will be off and will backfire and not start. Further review of the new coil (part # ***********) against my factory flywheel reveled that they were in fact not compatible and the saw timing would be off causing the saw not to run again. A visit to the ECHO dealer ended up advising me that part #*********** was the only number listed for my saw and after I provided part #********** they were able to find the bulletin and associated details why the coil I was sold will not work. The dealer said there is nothing they could do for me and gave me the customer service number to plead my case. ECHO customer service declined to return the part and refund me for the incompatible part. I advised the part had not been installed and is still in original packaging. I also advised that after purchasing part#P021014680 (which I had to personally track down) my saw is now running like new. I believe this was an error on ECHO's behalf and their system should be updated for these older saws and customers should not be held liable for ECHO's mistakes. This is not the first time this has happened as ******* has similar scenarios as mine with new ignition coils not working on these ************* saws without the matching flywheel. Completely unfair customer service !