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Business Profile

New Car Dealers

Oakridge Ford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January ******* I paid $649.54 to Oakridge Ford for a synthetic oil change and a rear differential service. At the time of booking the appointment 2 days earlier I was quoted $305 for the work. When comparing the final cost to other garages Oakridge Ford is clearly price gouging their service department clients. But even more alarming is the fact that they misrepresented the cost of the work they agreed to perform for me. I have left two voicemails with their management with no reply. Their service advisor texted me and offered me $150 via cheque which is less than half of what they owe me and I am yet to receive even that small amount as I am yet to see this cheque.

  • Initial Complaint

    Date:03/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there. I signed a contract to purchase a used certified car and paid off the balance. Just got a call and they won't deliver me the car and is canceling the contract. Is this legal ?

  • Initial Complaint

    Date:09/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a deposit on a vehicle at this dealership on July 8th. I did not sign the bill of sale. The vehicle had a few mechanical issues - it struggled to accelerate and made a odd noise. I was told the vehicle would be repaired and would meet my expectations prior to purchase. I was asked my the vehicle and plate portions of my old vehicle in order to prepare for the potential purchase. On the day I was to pick up the vehicle, it continued to struggle with acceleration. I asked for my deposit back and was told that they would need to contact their legal office as returning a deposit was not typical. The manager said he would get back to me by the end of the day. I waited 2 days. He has not once reached out to me, not has he returned any of my calls.According to *****, without a signed bill of sale, the deposit must be returned, regardless of any other issues. I confirmed this with an agent at OMVIC. I sent a text to the car salesperson who had helped with the selection of the vehicle. I was inquiring about the return of the plate portion of my car ownership (my old car). He said they had registered the car that I was going to buy with Service Ontario and that they could not find my old car ownership. He was going to look into it and get back to me. He never did. I contacted **** Canada who took my statements and said they would follow up with the dealership. I have yet to hear from the dealership.The dealership needs to return my deposit as there was no bill of sale for the vehicle.They kept my personal property and misrepresented facts. This cost me $27.00 They have been completely dishonest in their business activities and financial transactions.

  • Initial Complaint

    Date:04/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a car from them in the end of 2022 they sold me a vehicle with a unknown to me recall on the transmission. When I told them I was having issues within the first month I was told to bad I should of bought new. Now finding out that it should of never even been sold with this issue, never disclosed this issue to me. I've tried contacting them never got anything back, I've had the car less the 2 years and I have to go try find a new one. it has less them ******* km and my mechanic has said he has never seen something so unsafe be sold. I've tried going through **** with the recall but apparently they closed it the year I bought it. Which seems very convenient to me. They definitely took advantage of a young women who didn't know enough about cars. I understand it's been a bit but I am not able to get anywhere with a car I have to make full payments on and I am absolutely stuck because of their lack of care and integrity.

  • Initial Complaint

    Date:27/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good morning; my name is Fangwei Chen. I am an international student who studies at ******** ******* now. On Aug 26, I went to the Ford Oakridge dealership to discuss the possibility of leasing a new 2022 Ford Escape. The salesperson I talked to is Norm James. During the conversations, I was told that due to the expiring study permit (my study will expire on Mar 30, 2023), I might need to prepay two years' leasing fees, which is $18925 tax not included. And the selling price of that car is $ 36413 without tax. He said that it might be an alternative way to make my lease plan work; that's what they offered me at that time. I was required to pay a $500 deposit first to see if the deal could go through Ford Credit; however, he told me that the deposit was refundable if the deal couldn't be reached. Therefore, I paid 500 by credit card. After waiting for three days, I decided to give up the lease and tried to purchase a used car from another Ford Dealership. I texted Norm about my decision, and he texted me back by saying it was my prerogative and that he would reimburse me for the deposit. But I tried to contact him several times to ask if the refund had been processed, but he kind of brushed me off by answering, "the administration did it." When I tried to reach out to the sales manager through email, he didn't reply to me either. It has been a month, and I still don't have any news from them about the refund. I sincerely hope that you could help me with this matter. Thank you!

  • Initial Complaint

    Date:15/08/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TRADED MY 2013 EDGE FORD SUV ON FEB 19/2022 FOR A 2018 ****** *******. TRADE WAS DONE AT FORD OAKRIDGE, LONDON, ON. UPON PURCHASE I'VE REALIZED THE PURCHASE PRICE INCLUDED A WARRANTY. PURCHASE PRICE WAS $3389.21, WHCIH WAS ADDED TO MY CAR LOAN WITH ** ****** *****. A MONTH LATER I'VE DECIDED THAT I DID NOT WISH TO HAVE THE WARRANTY ON THE CAR AND REQUESTED A CANCELLATION - WHICH WAS WITHIN THE 60 DAY CANCELLATION POLICY- FOR ME TO RECEIVE A FULL REFUND AS PER AGREEMENT. ******* ******- FINANCIAL ADVISOR- FOR MY PURCHASE, FAILED TO MAKE AN APPOINTMENT WITH ME TO CANCEL THE WARRANTY THEREFORE THE 60 DAY HAD PASSED. I CONTACTED HIM AGAIN IN MAY, 2022 REQUESTING THE CANCELLATION OF THE WARRANTY AND THE REFUND OF SUCH AS I WANTED TO TRADE THE ****** FOR ANOTHER CAR - FOR PERSONAL REASON- AND INSTEAD OF FOLLOWING MY REQUEST HE SAID THAT THE ONLY WAY FOR ME TO GET THE WARRANTY IT WAS TO PAY EXTTRA AND ADDED TO THE NEW CAR. I COULD NOT GO THROUGH WITH TRADING THE CAR.AS OF RIGHT NOW FORD OAKRIDGE FINANCIAL ADVISOR- ******* ****** HAS : WITHHOLD INFORMATION FROM ME- THE CANCELLATION REQUEST WAS SUBMITTED JUNE 6/22- AFTER A FOLLOW UP EMAIL, ******* INFORMED THAT THE REFUND FUNDS HAD LEFT HIS ACCOUNT AND THAT I WILL SEE THE FUNDS IN MY ACCOUNT. TWO WEEKS PASSED AND NOTHING. I FOLLOWED UP, THEN HE EMAILED ME INFORMING ME THERE WAS AN ISSUE WITH THE CHEQUE AND THAT NOW THE FUNDS WERE NOT GOING TO MY ACCOUNT BUT GOING TO BE SEND DIRECTLY TO MY LENDER AND THE AMOUNT EXPECTED WAS $ 3,602.00. I RECEIVED A LETTER AUG 9/22 FROM MY LENDER, STATING THAT A LUMP SUM OF $926.77 WAS PAID TOWARDS MY LOAN AND NOT $3602.00 AS PER PREVIOUS EMAIL FROM *******. I REACHED OUT TO HIM AND HIS REPLY WAS " AT THIS TIME I AM NOT ABLE TO HAVE ANY CHANGES MADE IN THE AMOUNT OF YOUR REFUND" THE AMOUNT RECEIVED IS THE FULL AMOUNT AVAILABLE THAT OUR ADMINISTRATORS CAN REFUND BASED ON OUR POLICIES" I APOLOGIZED, I WAS MIS INFORMED. THESE POLICIES WERE NOT PROVIDED TO ME TO ACKNOWLEGE.

Oakridge Ford is NOT a BBB Accredited Business.

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