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Business Profile

Nutrition

Supplement Source Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutrition.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased protein bars from this business that were all rancid and foul tasting and got sick. Multiple attempts to let them rectify this. They said no refund or credit. As a business you should not be selling food items that could make people sick.

  • Initial Complaint

    Date:28/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 bottles of athlete vitamins from supplement source. When I received the bottles, one of them had no expiry date or lot number stamp. For something you consume, I would consider this a health issue. I contacted the company for an exchange, and they were of no help. I don't even know why they are selling bottles without a lot number, as if there's a recall this would be needed. I am looking for an exchange, not a refund. I should not have to pay for return shipping as this is not my fault or burden. I have attached pics of the bottles to this complaint. The order number is *******. Electronic correspondence preferred for written trail.

    Business Response

    Date: 18/03/2024

    Note: ALL SALES are FINAL with any Clearance products sold.

    *******************************************************

    Customer bought 3 bottles from clearance and although all sales from clearance are final as per the info on the page where the products were listed. It was very strange that the bottle had no lot # or expiry so despite our policy that all sales were final we told the customer we would refund, the customer then got extremely rude and demanded we re-ship a bottle rather than refund. (see attached from live chat)  As the customer now was being totally unreasonable we simply fell back on our written policy of no refund on clearance items. 

    If you need additional info please reach out to us, There are 2 other 1 star reviews on your BBB website regarding us, both of which I know if we had a chance to explain you would remove them as well. Thank you 

    Customer Answer

    Date: 18/03/2024

     
    Complaint: 21362353

    I am rejecting this response because:

    you shipped me a bottle of pills with no expiry date or lot number, this is not only dangerous but also illegal. Yes, I want the bottle reshipped. I want what I paid for, I will not consume a bottle of pills with no expiry date or lot number stamp. If it's reshipped, you can include a prepaid label and I will send the defective bottle back. You can contact your supplier to investigate the issue of no lot number and expiry date stamp. Yes, it's strange there's no expiry date/lot number stamp. I'm offering to send it back so you can look into it. A refund is $10, I paid more in shipping to order these. Yes I got upset because your love agent asked me to take several pictures and then offered the $10 refund when I told them I'm looking to receive what I paid for, not a refund. Ever wonder why you gave the other two 1star ratings on BBB?


    Sincerely,

    Nova ***********

    Customer Answer

    Date: 18/03/2024

    Are we able to resolve in an amicable manner? Do you have any suggestions? I have ordered 3x bottles of these from you twice in the past, with no issues. It's only that one bottle that did not have an expiry date stamp. I can place another order for 3 bottles, do you have any suggestions 

  • Initial Complaint

    Date:11/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a late Christmas present for my son and they shipped it to my previous address, so wasting my time and money I went to talk to the current occupants and they received a key from Canada Post and there wasn’t any package in any mailbox now they won’t refund my money

  • Initial Complaint

    Date:07/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi there, i purchased 2 bottles of Progressive Omega Essentials 120 soft gels on, I specifically chose to pay extra to get the ones that are NOT expiring next month. I received my order on, threw away my box with the invoice in it since my products were all in the box. that same evening I took some of the Omegas and had a really bad stomach ache, I decided to check the Omega's since that was the only different thing I had ingested and I found out they sent me the wrong ones, they sent me the ones that are expiring next month. I contacted them to let them know they sent me the wrong ones, I would like to return these and get the ones I ordered. I got a response saying that if I didn't have my physical invoice, they can't do anything about it. after a lot of going back and forth with the manager Patty, with the only solution being to refund me the difference between the non-expired to expired ones (which i do not want because i do not want the expired ones) I am seeking your assistance, all I want is to send these back, get the ones I actually ordered, or a full refund as I did not pay for these nor do I feel comfortable taking them due to health concerns. I will attach the full email conversation so you can see how rude, unhelpful and unprofessional they are with their customers, as well as a photo of the close-to-expiry supplements they sent me and my actual electronic invoice/receipt that shows the ones I ordered. Again, this is an order from Supplemetsource.ca Order Number: 1282890 Manager: ***** - c********************************** once I get a response from you, I will forward you the email thread as I can not upload that many documents here. I appreciate your assistance. Thank you!

Supplement Source Inc. is NOT a BBB Accredited Business.

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