We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Fine Motors of London
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:16/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car has been nothing but problems. I can't take it on the highway without the wheel shaking and they have changed the wheel bearings twice the first week of having the vehicle and the vehicle shouldn't of passed safety with the wheels and rims it has on it and I didn't know until now ****************** but they did what they could just to sell the vehicle I do not feel safe with this vehicle and I won't out of this contract and don't want to deal with this dealership again.

    Business Response

    Date: 04/07/2022

    Business Response /* (1000, 5, 2022/05/26) */ Hi my name is Alia O***, I am the one who sold Marco D***** the 2016 ****** back in January/2021.he was so happy when he picked it up, he texted me 2 days after and told me the engine light came on and there is couple things I need the garage to check while the car is there ,I said no problem here is the garages phone number just call them and book an appointment and we will take care of that and I can go and pick up the car myself and drop it off to the garage and I did that . they fixed everything he asked for . 2 weeks after that he texted me again and he said there is a noise at the car, I said no problem just book an appointment and I will go and pick it up again and I did but this time he didn't leave me the key and he wont be able to drop it off because he is at work till the end of the day, I told him call and reschedule the appointment again and you have to take it there I already done it twice for him . he reschedule the appointment at the shop and he texted me the day off he cant take it there because he needs it for work that day. I told him just call and reschedule the appointment again and take it and they will fix wherever it needs and we will cover it, he dropped it off and they fix wherever it need it after that I haven't heard from him at all . last month he texted me asking about the money for his sticker I told him Service Ontario will mail you a cheque to your address for that. as a dealer we do everything to keep our customers happy and he is one of them ,I did the best I can he can not change his month after 6 month and say I don't want the car anymore, we aren't taking the car from him . thank you alia O*** Consumer Response /* (3000, 7, 2022/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) She still didn't answer the most important question and that was about my safety. This car should have not been safetied with the wheels and rims on the car that she sold me and I asked for a safety slip and she said that she can't give it to me after 2 months. This car shouldn't of even been sold in the first place because of the rims and tires. I've had the verified by a big dealership already. It is not a safe vehicle. And I was a very happy customer until I realized she faked the safety slip just to sell a vehicle. She really did everything she could but not only to make a customer happy but everything she could to also sell a vehicle and get it off her lot. Not happy at all Business Response /* (4000, 9, 2022/06/03) */ Hi you bought the car in January/2022 and you asked me about the safety slip in may/2022, I told you we only keep the safety paper for 2 months after we sell the car. but if you really need copy I have no problem asking the garage to go back in their book and find it and give me a copy off it and than I can give it to you. remember you picked this car and you told me you wanna buy it I never force a customer to buy something he doesn't want to buy even if I loose the deal. thank you Alia Business Response /* (4000, 14, 2022/06/13) */ Hi no problem, you can come by the dealership and I will have copy of the safety you can pick it up . thank you Alia

Fine Motors of London is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.