Complaints
Customer Complaints Summary
- 8 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid over $18,000 for 5 windows and 2 doors, and qualification for the ****** Greener ************ ******* Star labels) rebates was one of the contract's requirements (work order #********). After the installation, I found out that one of the doors was unqualified for the rebate and contacted them for compensation. On December 7, 2023, ********************* called me and said Centennial would send me a cheque for $175 the next day to compensate for the rebate. Today is Jan 3, ****, I still have not received the cheque, and worse, no one returned my calls. All potential buyers should know that the rebate is just one of the problems. If the door is not Energy Star rated, then I have paid too much for the door ($4,870) and I have to continue to pay for the extra heating bill for the heat loss of the energy-inefficient door. I hope BBB can resolve this matter because no one from Centennial has returned my call.Customer Answer
Date: 04/01/2024
The Energy Star unrated doors are about 20% cheaper at HomeDepot. The attachment is the proof.
Business Response
Date: 08/01/2024
We have discussed this situation with the customer and a replacement cheque has been issued and mailed on January 5, ****.Customer Answer
Date: 10/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************Initial Complaint
Date:10/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is an issue with Centennial Doors and Windows. I had them install new windows and then two new storm doors. One of the storm doors was installed incorrect ly and I had to have them keep coming out to fix it. there repair was to keep putting screws in on different angles which has shredded the wood holding the door in place. the last time this happened I called them, and they sent a repair person to fix it. he said he needed new parts and would get them ordered. since then, I have called them over 8 times. I was told the parts are on order. Then when I called back to find out when they would be in the customers service representative said they would look into it and call me back. then they never did. I called again then they sent another service person. Again, same story we will fix it. again, no further response. I called the customer service line again we will look into it. again, no response. I have called to speak to the service manager, he is never available and does not call me. I called again and a third visit by a serviceman was made. Again, I was told they would fix the door. when I call for an update, they tell me they will look into it then no one calls me back. Every time I call them, they say they will look into it and no one calls me back. I spent over $16,000 dollars on windows and storm doors that were guaranteed, the storm door was not installed correctly, and their quick fixes just made the problem worse. Thank you for your help with this matter. Sincerely ****** ******Business Response
Date: 12/07/2023
The customer has been contacted and arrangements have been made to correct the deficiencies.Customer Answer
Date: 12/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:05/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Window and door replaced in 2019. Window has not been right since installation, many return visits by service man that said it was not repairable and needed replacement, but NO results or contact by company. Also **** **** ******* has been payed in full in 2022. Owes me refund of $285.23 and refuses to send me my money. Many attempts to contact with NO results.Business Response
Date: 12/07/2023
The customer has been contacted and arrangements have been made to correct the deficiencies.Initial Complaint
Date:24/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $3700 to have a new patio door and framed installed Oct 21 2021. Installation was done in the beginning of January 2022. The doors are defective. Three service tech came( January 2022, March 2022, April 2023) and several problems were found. There is a gap up and down the door so, I get snow and ice accumulation inside the gap and ice inside the patio doors. The doors are not centered because the service techs told me that one of the panels is not the right size so, I have a draft inside the house. When the sun shine on the door, it is extremely hard to open the door and the screen door just doesn't lock. Everytime a service tech came to assess, i was supposed to have my door fixed but, i was ignored. My calls were redirected on a voicemail and my emails unanswered. The last service tech from April was supposed to call one week after his visit to give me an update on the order and delivery of my new patio door and I am still waiting. My order ****** ** **********Business Response
Date: 25/05/2023
The customer has been contacted and a date has been set to recitfy the deficiencies.Customer Answer
Date: 26/05/2023
Better Business Bureau:
I have received an email from Centennial Windows and doors with an appointment for June 6, 2023 to have the work completed. I am satisfied as long as they fix the frame, change the panels and fix all deficiencies. Best regards.
***** ********Initial Complaint
Date:12/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had patio doors installed in June 2021. They were defective and replaced a few months later. The replacement doors were again defective and replaced in the fall. Over this last winter I noticed that a draft was coming in through the doors. I contacted the company in Feb this year. After not receiving a response, I left a phone message stating that I would be filing a BBB complaint. I received a phone call immediately afterwards and a date was arranged to have a technician inspect the doors, which occurred in March. After not hearing back from them for a few weeks I followed up and was told the doors were defective and would be replaced, yet again. This would be the 4th set of patio doors. I was told that due to manufacturing delays it would likely be June before the doors would be available. After not hearing anything further for six months I contacted them by email on Sept 1st asking for an update and have not received a reply.Business Response
Date: 14/09/2022
The company has been in touch with the customer. Arrangements have been made with thecustomer to investigate further after which the company will take steps to rectify the problem.Customer Answer
Date: 14/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and agree to their immediate next steps. However, I will not consider this issue closed until the problem has actually been fixed.
Sincerely,
Edwin VenzkeInitial Complaint
Date:01/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an issue with the patio door installed by Centennial. The service request was made in SEP 2021 and the issue remains unresolved. I have made numerous attempts to contact Centennial and they have told me the issue has been flagged and someone will Contact me asap. We have had 2 separate service techs visit us and confirm a part needs to be replaced. We now have a new issue with the same door and I cannot reach anyone at Centennial to schedule an appointment to have this rectified.Business Response
Date: 02/09/2022
The customer has been contacted and an action plan put into place to correct the deficiencies.Customer Answer
Date: 06/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although the two problems with the door have not been resolved and remain outstanding, I am confident that Centennial will honor their commitment to resolve these two issues with action plan that they have communicated to me.
Sincerely,
Michael Sandor
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