Reviews

This profile includes reviews for Centennial Moving's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Centennial Moving

  11 - 500 Esna Park Dr Markham, ON L3R 1H5

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  Centennial Moving

  201-400 English Drive Moncton, NB E1E 4C2

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  Centennial Moving

  201-400 English Drive Moncton, NB E1E 4C2

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  Centennial Moving

  201-400 English Drive Moncton, NB E1E 4C2

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  Centennial Moving

  8000 Bathurst St. PO Box 30056 Thornhill, ON L4J 0B8

Review Details

• Review fromBala G

  Date: 13/09/2024

  5 stars

  Bala G

  Date: 13/09/2024

  Great job on moving house hold items. It was smooth and on time and with in estimated budget

  Centennial Moving

  Date: 17/09/2024

  Dear ****, Thank you so much for sharing your positive experience! We're thrilled to hear that your move went smoothly and was completed on time and within the estimated budget. Our team works hard to ensure that every move is as seamless and stress-free as possible, and it's always great to hear that we've achieved that. If you ever need our services again, don’t hesitate to reach out. Wishing you all the best in your new home!

• Review fromJoan Z

  Date: 15/08/2023

  2 stars

  Joan Z

  Date: 15/08/2023

  Move from Toronto to Vancouver. - I paid extra 1k for packing service, but the packing was not done very professionally (for which I do NOT blame the crew because they were overworked and exausted). The packing crew IS the moving crew (3 people in total) and they ended up working from 9am to 9pm on the moving day! - THE BIGGEST problem I have with the moving company is that they sent insufficient crew members everytime! I told them and sent them pictures of how many things I have to pack and move, they sent 3 people to us in Toronto and only 2 people in Vancouver for moving funiture and nearly 100 boxes into a 3-story townhouse! Those 2 poor men were exausted! they didn't have enough time to rest, and there's no extra crew to help them or move heavy things in turns. We ended up telling them to put all our boxes in the living room and we had to do a lot of moving ourselves. - No in-person estimation, I submitted my inventories and the actual price is a lot higher than my quote (which I accepted but it would be a lot better if there's in-person estimation before the quote). To be fair, customer service Nicholas is fine and all the moving crew are helpful and nice people. BUT Overall, will not recommend to anyone or use the company again because I don't think they treat their employees well. *** *** **** ******* *** ********** ******** ******* ** ******* **** ******* ** ** ******* ****** :(

  Centennial Moving

  Date: 01/11/2023

  Dear Joan, We are sorry to hear that you had less than excellent experience with us. The quote for the job was explained to you in detail every step of the way and the cost and number of movers was approved by you. We have taken your feedback about in-person inventory under advisement as we do take all feedback very seriously and are improving every day. The delivery crew in Vancouver are professionals and actually completed the drop off in 3 hours 45 minutes which is a record time for a move of this size. We do not appreciate the implication that we take advantage of the newcomers as all our employees are from diverse backgrounds and we treat them all with fairness and respect. If you still have any concerns that were not addressed by our team, please do not hesitate to reach out to us.

• Review fromHakyung J

  Date: 08/05/2023

  1 star

  Hakyung J

  Date: 08/05/2023

  I hired Centennial Moving for my move from Toronto to Calgary. The movers did NOT list my queen size mattress in the inventory, which resulted in the mattress being lost. When I contacted the movers after realizing my mattress not being listed on the inventory, they insisted that they didn’t load the mattress into their truck. It took me to ask my property manager in Toronto to check the building’s surveillance camera to prove that the movers indeed loaded my mattress into their truck. The movers also did NOT pack my couch and insecurely disassembled and packed my table lamp. As a result, my couch got a severe scratch on the frame and the table lamp got a noticeable hole on the light shade. When I claimed this damage to Centennial Moving, they attributed the damages to me. They insisted that the couch initially had the scratch before moving and I packed the table lamp by myself — neither of which is true. It took me to provide the detailed photos I took of the couch right before moving to prove that the scratch was from the moving. My experience with Centennial Moving was distressing not only because they lost and damaged my expensive items but also because they didn’t show any trust in me as a customer and pointed fingers at me for all the damages. I was lucky enough to have the surveillance camera footage and the photos of the couch before moving. But if I didn’t have them, I would have not been able to prove all the lost and damaged items mentioned above. They lost my $1000 mattress and damaged $3000 couch and $400 table lamp. The compensation they provided is $268 even though I paid extra for the extended coverage. It took me significant mental stress to send 20+ emails to receive the compensation and provide all the proofs to testify about the loss and damage.

  Centennial Moving

  Date: 08/08/2023

  Dear *******. We are sorry to hear that you had a less than excellent experience with us. While the loss of the mattress was quite unfortunate and other existing damage noted and acknowledged by you, we still compensated you fairly for all mentioned items based by the coverage that you purchased. If you would like to discuss this further, please do not hesitate to contact our Claims Department.

• Review fromNicholas N

  Date: 23/02/2023

  1 star

  Nicholas N

  Date: 23/02/2023

  The movers were fine, but I experienced the same as many other reviewers. Weight was much higher than true weight. When confronted they gave me a fake receipt. When pushed further they said I could schedule my own weighing and then they would pay the difference. As the contract states they use official weigh scales and will provide receipts, I consider this to be dishonest *** * ***** *** ***** *** ***** ******** *** ****** **** **** ****** *** ****** ** **** **** ****** ** ****** *** *************.

  Centennial Moving

  Date: 13/06/2023

  Dear ********, Thank you for bringing your concerns to our attention. We are sorry to hear that your experience with our company was not up to your expectations. At Centennial Moving, we take all feedback very seriously and we are constantly thriving to improve our services. We can assure you that we do not have a business model of overcharging our customers, and we stand by the accuracy of our weight measurements. We also offer the option for customers to witness the weighing process if they have any doubts about the weight of their items. We are committed to providing our customers with high-quality service and we would appreciate the opportunity to make things right. What do you see as a solution in this regard or how can we make your experience more satisfactory?

• Review fromKaren J

  Date: 23/12/2022

  1 star

  Karen J

  Date: 23/12/2022

  I am sick with worry. I've booked this business to do, not one, but two separate moves from BC to London, ON. I've paid two deposits. Now I don't trust the rep who I've been in contact with. I feel that there will be problems. What made me suspicious is that I was in contact with another different company (or I thought they were different); however, that rep's email ended in "centennial.ca". When I asked, the Centennial rep said that the other business was an affiliate. Now, in hindsight, I'm also suspicious because the rep at Centennial keeps asking me to take photos of our stuff, which I find strange and invasive. He also keeps asking for the number of boxes we have, but we haven't even packed. And I want them to pack my mother's belongs because she is 85. But he still insists on the number of boxes. Besides, they are supposed to be able to "estimate" the amount based on home size, family size, etc. And he said, at one point, that they don't pack framed art. They just wrap them in padding. I want to cancel both these moves ASAP because I'm sure they will wind up charging me much more than they estimated, even though I gave them full inventories with dimensions for both moves. Now I'm told that they can only book Wednesday or Thursday for the move dates, but cannot guarantee the day. I'm hoping that Centennial's head office will see this and contact me. This is very distressing. Anyone considering Centennial should be very careful.

  Centennial Moving

  Date: 28/04/2023

  Dear *****, as per our last phone conversation, I believe we established that you have left this review before the job was completed, because you felt that our office was asking too many questions about the move. Please understand that we are not prying into any personal details but are practicing due diligence to get as much information to provide you with the most accurate estimate. I believe that the job is now completed and you were very happy with the service. If there are still concerns that we need to address, please do not hesitate to reach out

  Karen J

  Date: 28/04/2023

  As indicated by the customer service rep, our moves were successful. I packed my own belongings and nothing broke. My mother's move also had no problems. I explained to the rep that they could manage their requests better, so as to avoid misunderstandings. For example, I was unaware that the moving "blankets" are perfectly suitable for wrapping large framed pictures. The blankets are very thick, the movers tape them securely in place, and include a cardboard front with "Fragile" written on it. I wish that had been explained to me. However, I would still recommend using picture/mirror boxes and specialty boxes for valuable pictures. People love to spread horror stories about moves gone very wrong. It is not helpful. Centennial was professional, and eventually I was reassured enough that my worry left. As always, have everything in writing (email) and ask lots of questions. If something doesn't work for you or doesn't seem logical, ask. I am very grateful to the Centennial for their service.

• Review fromJay G.

  Date: 28/11/2022

  1 star

  Jay G.

  Date: 28/11/2022

  Absolutely horrible experience. The movers themselves were amazing! But they almost doubled our quoted price, despite us repeatedly asking them to do an in-person assessment/weighing of our items...they told us no and that so long as we accurately put the number of contents and size of our home it would be within a small variance. Well, it was not. Almost double the quoted price, they missed the shipping window (picked up on time) and as a result our items took over one full month to arrive (Toronto to Calgary). ** * ***** **** **** **** * **** * *****, I kept trying to get a hold of someone to seek some sort of financial compensation but to no avail.

  Centennial Moving

  Date: 31/03/2023

  Dear ***, We take pride in giving outstanding service and we're saddened to see we missed the mark. Your detailed review will make us better. At Centennial Moving, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced. Thank you for taking the time to provide your feedback. Please email us and allow us the opportunity to make things right for you. We appreciate your time and do hope that you will reach out to us soon.

  Jay G.

  Date: 10/04/2023

  Hi there, Which e-mail should I contact you to try to have things 'made right' for me? In the past when I did this, no one made any attempt to actually try to resolve. Please advise, thanks.

• Review fromAZHAR K

  Date: 15/10/2022

  1 star

  AZHAR K

  Date: 15/10/2022

  I have booked my move from Toronto to Vancouver from Centennial Moving. In the beginning their sales department was trying to be very professional and booked my move with extra money for the items and promised that in case of any damage they will reimburse. But unfortunately opposite has happened to me. They brought my stuff to Vancouver after long awaited for more than a month. After we have received out items they sent an email that in case of any broken or lost items I should report within 7 days of the delivery. When I checked my TV after checking other items I have found my 55" ******* TV has screen broken from inside. I have reported to them in less than 7 days. Then they changed their own policy statement that I should have reported to delivery driver right away. They did not accept any responsibility, instead not replying to my email any more. According to me their business runs through **** that's how they run their moving business. * **** *** ********* ***** ******** ** *******

  Centennial Moving

  Date: 18/01/2023

  I'm sorry to hear that you had a negative experience with Centennial Moving. We are glad we were able to address your concerns and hope that the compensation received was up to your expectations. We appreciate your cooperation and trust.

  AZHAR K

  Date: 19/01/2023

  I would like to thanks Centennial Movers to understand my concern and compensated me as per insurance agreement which I had purchased at the time of booking. Initially I was upset due to long move and moving stress and now realized that compare to other long distance movers their charges are very competitive and even less than any long distance movers and most important is their pick up and arrival timings and keeping me updated throughout my move. I would appreciate their business *** **** ********* ** ****** ** *****

• Review fromJustin C

  Date: 24/05/2022

  2 stars

  Justin C

  Date: 24/05/2022

  All items made it unscathed. When we received our final bill it was twice what were quoted, despite the amount of items being roughly the same. They don't give you the final price until all of your items are about to be delivered, so there's nothing you can do about the price increase. Nothing like feeling like all of your belongings are being held hostage until you pay twice what you were quoted. Also, they were unable to give us a pickup date or a delivery date.

  Centennial Moving

  Date: 01/06/2022

  Dear Justin,
  
  We take pride in giving outstanding service and we're saddened to see we missed the mark. Your detailed review will make us better.
  
  At Centennial Moving, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
  
  After a thorough review of your case, I have managed to pinpoint the reasons leading to this misunderstanding. Your pickup area is a transit zone and since we don't have any facilities in that area, we couldn't offer you an exact pickup date but a window of dates when one of our trucks was transiting it. The exact date within the specified window we normally confirm 1-3 days in advance. We inform our customers about the lead time before booking, as well as on the online estimate itself prior to making booking arrangements.
  
  In the inventory, you declared a total of 75 items versus 115 items picked up. Please refer to the Inventory sheet copy received after pickup. We are always transparent with the weight and offer customers to witness the scale if they question the weight provided.
  
  Thank you for taking the time to provide your feedback. I'm so sorry to hear you had a frustrating experience. We apologize that our service did not meet your expectations. Your comments allow us the opportunity to do better. Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of a 5-star review.
  
  Please email us and allow us the opportunity to make things right for you. We appreciate your time and do hope that you will reach out to us soon.