Reviews
This profile includes reviews for New Dawn Energy Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 12 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMichael B
Date: 09/11/2024
5 starsMichael B
Date: 09/11/2024
I hired New Dawn to install solar panels on my place. They were absolutely top notch in terms of their service and professionalism. I would highly recommend them to others. The installation was well planned, and the work was well done. The panels have been up and running for 6 months now, and they have reduced by electricity bill to the bare connection charge that ***** *** charges. New Dawn took care of everything, from the system design and engineering, to permits, to dealing with the hydro company for the net metering connection, to installation. It all went very smoothly. Can’t say enough good things about the team at New Dawn. If you’re looking for a solar installer, please consider these guys! They are simply amazing.
New Dawn Energy Solutions
Date: 13/11/2024
Dear *******, Thank you so much for your kind words and for being a valued customer of New Dawn Energy Solutions. We are thrilled to hear that you are fully satisfied with your solar panel installation and the continued support you’ve received. It’s wonderful to know that we’ve met your expectations in terms of timely service and reasonable costs. We always strive to provide the best possible experience for our customers, and your feedback encourages us to continue doing so. Should you or anyone in your circle has questions about energy storage, EV charging, heat pumps, or other energy-saving solutions, feel free to reach out. We're just a call away. We’re always here to help! Thanks again for your continued trust in us.Review fromRaju C
Date: 24/10/2024
5 starsRaju C
Date: 24/10/2024
New Dawn Energy provides services in a timely and professional manner. I got my panels installed about 10 years back, and I am fully satisfied with their support. All jobs completed in time and, cost is always reasonable.New Dawn Energy Solutions
Date: 30/10/2024
Dear ****, Thank you so much for your kind words and for being a valued customer of New Dawn Energy Solutions. We are thrilled to hear that you are fully satisfied with your solar panel installation and the continued support you’ve received over the years. It’s wonderful to know that we’ve met your expectations in terms of timely service and reasonable costs. We always strive to provide the best possible experience for our customers, and your feedback encourages us to continue doing so. Should you or anyone in your circle has questions about energy storage, EV charging, heat pumps, or other energy-saving solutions, feel free to reach out. We're just a call away. We’re always here to help! Thanks again for your continued trust in us.Review fromjohnny l
Date: 04/09/2024
5 starsjohnny l
Date: 04/09/2024
The New Dawn team worked with us are very professional and very focus in providing services promptly, flexible to our requirements, very experienced and knowledgeable explaining the technology and the proposal. Installation and related regulatory works/inspections were completely smoothly within a weekin November 2023. ****** **** *** *** ******** ******* ** ********* ****** ***** ** ***** ***** ****** * ** ******** ********* I would recommend NewDawn Energy to anyone interested in Solar Panel installation.New Dawn Energy Solutions
Date: 05/09/2024
******, thank you very much for your business and for sharing your experience of going solar plus EV charger with New Dawn Energy Solutions. The whole team appreciates your professionalism and cooperation from the very start. We are looking forward to keeping in touch, and we are just a call away if you or any of your friends and family circles have questions on solar, storage, EV charging, heat pump or energy saving. Thanks.Review fromBruce B
Date: 13/08/2024
4 starsBruce B
Date: 13/08/2024
Did an Excellent Job of taking Down , And putting back up My Solers.New Dawn Energy Solutions
Date: 05/09/2024
Thanks, ***** for taking the time to share your experience working with New Dawn Energy Solutions related to your solar power system. We appreciate your cooperation during the whole process. If you have any questions or help with not only solar but also storage, EV charging, heat pumps, or any other electrical needs we are just a call awayReview fromBrian F
Date: 23/05/2024
5 starsBrian F
Date: 23/05/2024
An excellent company to deal with from start to finish of my project. The staff are friendly and helpful with commitment to getting your work done correctly and on time. Solar Install, Electrical Panel upgrade and EV Charger completed. I would highly recommend New Dawn for your next project.New Dawn Energy Solutions
Date: 28/05/2024
*****, thank you very much for your business, the confidence you had in New Dawn Energy Solutions, and for taking the time to share your experience of going solar plus EV charger with New Dawn Energy Solutions. The whole team appreciates your cooperation from the very start. We are looking forward to keeping in touch, and we are just a call away if you or any of your friends and family circles have questions on solar, storage, EV charging, or energy saving. Thanks.Review fromRagu R
Date: 11/03/2024
5 starsRagu R
Date: 11/03/2024
Second time I have contacted New Dawn. First time, to uninstall and reinstall the panels while replacing shingles. This time because the original inverter stopped working and needed replacement. They are responsive and know what they are doing. I will definitely go to them for future needs. **** *New Dawn Energy Solutions
Date: 13/03/2024
Thank you **** for the opportunity to resolve the problems with your solar PV system and for taking the time to share your experience of work with New Dawn Energy Solutions. If you, your family or friends circles have any questions or help with not only solar but also storage, EV charging, or any other electrical needs we are just a call away.New Dawn Energy Solutions
Date: 05/09/2024
Thank you Ragu for the opportunity to resolve the problems with your solar PV system and for taking the time to share your experience of work with New Dawn Energy Solutions. Wish you and your family a very Happy Holiday Season. Manish, thanks for giving us the opportunity to help you with your long-lasted solar PV system problem. If you have any questions or help with not only solar but also storage, EV charging, heat pumps, or any other electrical needs we are just a call away.Review fromGuseppe D
Date: 13/12/2023
5 starsGuseppe D
Date: 13/12/2023
Nani and Alfrodo did an amazing job with my Solar and battery backup installation. They are very knowledgeable, answered all my questions promptly and took the time to insure I understood. It was very refreshing to work with New Dawn and I highly recommend them.New Dawn Energy Solutions
Date: 18/12/2023
Thanks, ***, for allowing New Dawn Energy Solutions to provide you with a solar backup system with lithium-ion batteries. Your Net metering system saves money and provides much-needed backup power during grid power outages. We are just a call away if you or any of your friends or family members have questions about solar, energy storage, EV charging, or any sustainable technologies. Also thank you for putting up with the delays caused by Hydro and ESA, appreciate it very much.Review fromSimant U
Date: 02/03/2023
5 starsSimant U
Date: 02/03/2023
Amazing office and technical staff. Took care of everything including permits, inspections and did a brilliant job.New Dawn Energy Solutions
Date: 28/05/2024
******, thank you very much for your business and for taking the time to share your experience of EV charger installation with New Dawn Energy Solutions team. We are looking forward to keeping in touch, and we are just a call away if you or any of your friends and family circles have questions on solar, storage, EV charging, heat pump or energy saving. Thanks.Review fromVijay V
Date: 16/01/2023
5 starsVijay V
Date: 16/01/2023
Very Knowledgeable. They were straightforward and they have no hidden fees. Their work is very neat. They have the best price in the market and they have the earliest work date. ****** **********New Dawn Energy Solutions
Date: 28/05/2024
*****, thank you very much for your business and for taking the time to share your experience of EV charger installation with New Dawn Energy Solutions team. We are looking forward to keeping in touch, and we are just a call away if you or any of your friends and family circles have questions on solar, storage, EV charging, heat pump or energy saving. Thanks.Review fromJoe G
Date: 14/01/2023
1 starJoe G
Date: 14/01/2023
Poor project management and lack of knowledge regarding the electrical code. The project took 8 months to complete, with hikes in price incorrectly justified ** ****** ** **** ************. During the project the communication was very poor, expecting me to have initiated actions such as energy assessment, with no follow up. Always defensive, and never accepting responsibility for his numerous faux pas. During the project the manager went on vacation while the system was allowed in operation even though was not vetted by the ESA inspector. Tye manager tried to bully the inspector to accept the project but he was not able. It took the company almost two months to address the shortcoming, and at the end he finalized by jacking the bill for his inability to anticipate this issue. The system tripped while we were at work in December and were left 48 hours without furnace, fridge, furnace and all plugs from the kitchen. The electrical contractor which initially impressed me, finalized by moving loads from the msin panel without labelling the new locations. Because he had to complete his incomplete task, a phone call was made for an appointment, and the manager billed us 500$ for missed appointment, with no lead time only a phone conversation where I said that I will be home around 6 pm. This was claimed to be a committment, what a joke, and charging 500$ for a contractor that doesn’t do his job as expected fr0m the first time. The staff dynamic, leaving the company while they were project managers on this project speaks volumes on how this business operates. ** * ******* ***** *** *** ****** ******* **** ** **** ********** *** ***** * ***** ***** **** ***** **** **** ******** ***** ** * **** *********** ******* **** *** *** *** ** *** *** **** ******** ******* ** *******. I am very concerned about this company fulfilling their mandate to do warranty work. * ***** **** **** ** * **** ****New Dawn Energy Solutions
Date: 07/05/2023
This customer signed up with us on the 29th April 2002 and we completed the physical installation of his system on the 13th Oct 2022 within the time frame we told him. Unfortunately, the area where this property is located had a new inspector at that time was not familiar with energy storage systems hence couldn’t decide and had to rely on his supervisor to tell him what to do. For our bad luck his supervisor was away on vacation for three weeks and the project was delayed until his return. Our manager had tried many times to make the inspector make the decision for which this customer calling our manager bullied the inspector. This clearly demonstrates our efforts to place the system in service and the customer’s nonappreciation of our efforts. At the end on return of his supervisor the inspector passed the system as is. This customer from the start was not corporative and did not return our calls or emails on important matters in a timely manner. He gave appointments and never kept them on time. He also does not listen to or read emails fully and was very quick to blame others for his mistakes. From the start we had been telling him and emailed to get the pre-energy audit done by a qualified energy auditor, but he failed. On 22nd September we made an appointment with him for our electrical team to complete the electrical tie-in. But when our electrical crew went to his home, he was not at home, and nobody answered the bell. We even try to reach him at work and at the club where he spent most of his time and no response from anywhere. Our electrical crew waited for him till 1 pm, but he never contacted us to inform us of his inability to be there. Not only he did not show up for the appointment but also, he did not return our calls and emails for a week. Suddenly after a week he called and said he was stuck at work and couldn’t make it to the appointment. This clearly demonstrates the selfishness of this customer who did not even have courtesy to inform his inability to keep the appointment or has any respect for others time. We invoiced him $500.00 for the electrical crew’s wasted time, he never paid this amount but now he is twisting it with a different story. His property is in a rural area and due to electrical disturbance in his area, the system tripped. Without contacting our office, he had tried to reach our manager by manager’s emails and cell phone. But the manager was out of the country to attend a family emergency and did not get his emails on time. When our team got to know of the situation we promptly responded to the customer’s issue and recovered the system. On return our manager also apologized to this customer for his inability to return his email while he was away. One needs to be so arrogant without having any knowledge of electrical code to comment on others’ knowledge of it. Our team always try our best to deliver the best to every one of our customers; occasionally we also come across ******* customers like this who only know to blame others for their own mistakes.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.