Complaints
Customer Complaints Summary
- 7 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:15/12/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a building from them on November 11, 2022. They demanded %50 down or no deal on my offer on what I was told as an already built building. Then was told it would take 3 weeks to get the drawings and 4 months to deliver the building, which tells me they where lying that the building was built already. They checked with their engineers and said the building meet code from my area. The next week they called back and demanded another $9800 for the building to meet seismic code for my area or they said they would give my deposit back if I wanted. I said I would like my deposit back but they would not return it, instead they said they would cover the cost. They gave me the option then denied my choice. 4 weeks go by, no drawings yet, contact them and was told that it would be 5 weeks for the drawings and I would get them by the end of December, 7 weeks!!!. This company should not be allowed to get away with these ***** business tactics, especially with your BBB endorsement.
Business Response
Date: 23/12/2022
Please be advised that in response to this BBB submission, we have been in contact with the customer and reached an agreement to proceed with the delivery of his purchased building.Customer Answer
Date: 23/12/2022
Complaint: ********
I am rejecting this response because: we did not come to an agreement like their response said, again a fabrication on their part.
Sincerely,
***** ******Customer Answer
Date: 04/01/2023
The company and I have resolved our dispute. Thank you ***** ******
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