Reviews

This profile includes reviews for Canadian Appliance Source's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Canadian Appliance Source has 58 locations, listed below.

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  Canadian Appliance Source

  2425 Matheson Blvd E Mississauga, ON L4W 5K4

  
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  Canadian Appliance Source

  7488 King George Blvd Surrey, BC V3W 0H9

  
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  Canadian Appliance Source

  4A-215 Chain Lake Dr. Halifax, NS B3S 1C9

  
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  Canadian Appliance Source Ottawa

  100 Trainyards Drive Ottawa, QC K1G 3S2

  
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  Canadian Appliance Source

  4651 No. 3 Rd Richmond, BC V6X 2C4

  

Review Details

• Review fromPamela C

  Date: 24/04/2025

  1 star

  Pamela C

  Date: 24/04/2025

  I went to the website for the Canadian Appliance Source and saw a fridge advertised for 90% off for $279. **** **** ** ** ******  I called the 1-800 number to arrange to buy it and was hung up on TWICE! I then called the local location in Langford and was told there was no such thing as a fridge for $279! I asked why they were advertising this if it didn't exist and they said they would have the IT department take it down. T*** ** ******* ***** ************ I wasted an hour of my time and all the staff I dealt with were ** **** *** unhelpful. And they actually **** *** said it was only availalbe in Ontario before finally telling me it didn't exist. 8 - 10 Days BC - British Columbia 33 inch Width ************ **********Counter Depth·E Star 18.3 cu. ft. Capacity Water Dispenser (Exterior) Ice Dispenser (Thru Door) Clearance $279?90%
  

  Canadian Appliance Source

  Date: 29/04/2025

  Dear ****** *******,

  Thank you for taking the time to share your feedback with us. We regret to learn that your experience with CAS has been less than adequate.

  Would you please take a moment to provide a copy of the advertisement to our After-Sales team at **********@*****.ca so that we can address your concerns directly?

  We are unable to find an order under the information provided here. 

  Sincerely,

  CAS

• Review fromJason S

  Date: 19/04/2025

  1 star
  Happy to take a credit card payment and prompt delivery organized. Upon arrival, the two delivery staff decided that it was too challenging for them to deliver the washer-dryer and remove the existing unit as per the contract. They invoked the "oversize clause" which, upon ***** review, is a vaguely worded disclaimer and left. Now I'm on the hook for an extra 184.00 delivery fee. ** *** *********** *** * ***** ****** ******** ** ***** ******* **** **** *******

• Review frombill m

  Date: 19/04/2025

  2 stars

  bill m

  Date: 19/04/2025

  ** washer and dryer incomplete installation Bought ** washer and dryer, delivery was on time, both work but promise to replace OLD dryer vent was not kept and management declined to rectify because of "non-standard setup" that had been working well for decades. Also left without providing a way to secure the washer exhaust hose to nearby laundry tub which had a secure attachment that disappeared with the old washer. Installation crew demanded multiple signatures without addressing either issue. ***** - never assume that order is complete without careful confirmation, and be prepared to do-it-yourself after refusal to cooperate.
  

  Canadian Appliance Source

  Date: 23/04/2025

  Dear **** ********,

  Thank you for sharing your feedback.

  We're sorry to hear that your recent installation with Canadian Appliance Source did not meet expectations.

  We can see that your ** washer and dryer were delivered on April 19, 2025.

  We opened an investigation with our home delivery department and found that the installation was completed with the exception of the drain hose connection, as a proper drain setup was not available.

  Our delivery team contacted you on the same day to explain the situation.

  We apologize for any inconvenience this may have caused.

  Sincerely,

  CAS

• Review fromMay D

  Date: 17/04/2025

  1 star

  May D

  Date: 17/04/2025

  My experience with CAS on Millstream Road has been a nightmare *** * **** ** *** ** **** * ******* *********** ** ****** ** ** *** *** **** *** ** ********* Do not trust the prices or the commitments to free delivery and installation service, or cash back if you pay using **** or **********, or anything else you read on their website site. Their sales people will say anything to get your sale. After processing my payment, no one would return my calls. I emailed Aftersales Services and they wouldn’t stand behind commitments the sales rep made verbally to me. CAS wouldn’t stand behind their free delivery offer even when I sent them a screenshot of that commitment from their own website. They did not have in stock the required stacking kit for the washer and dryer they sold me. They refunded me the sale price, but we needed to scramble to purchase the kit from a third party to meet the delivery schedule, and we ended up paying twice as much. Delivery was late. The washer and dryer came with no user manuals and no warranty information. The hoses were not included in the price. CAS sales rep misled us on that too. CAS is not a one-stop shop as it describes itself. I’ve spent so much time and effort toward resolving my after sales concerns, and on top of that, I ended up spending more money **** ** * *** **** **** ******* ********* ******* ** **** because CAS charged me for parts and services that I was led to believe were free of charge, and CAS refuses to refund me.
  

  Canadian Appliance Source

  Date: 23/04/2025

  Dear Customer,

   

  Thank you for bringing your concerns to our attention.

   

  Please accept our sincerest apologies that your experience with Canadian Appliance Source did not meet your expectations. Our records indicate that your ********** washer and dryer were delivered on April 12, 2025.
  
  
  We would like to clarify that promotions may vary between online purchases and orders placed through a Sales Executive. The website offers a shipping incentive for orders purchased at full price.

   

  Your Sales Executive provided you with an additional discount, making the final price lower than the online price. While the shipping cost is included in the product's purchase price and cannot be adjusted on the invoice, the refund for the stacking kit was processed on April 11, 2025. Please note that no further refunds will be processed for your order.
  
  
  The manuals for your appliances are available for download on our website via the following link:

   

  https://*******************************************************************************************************************************

   

  Sincerely,

   

  CAS

  
  

• Review fromArmand H

  Date: 15/04/2025

  1 star

  Armand H

  Date: 15/04/2025

  Extremely Disappointed – Unreasonable Return Policy & Poor Customer Service We had a very disappointing experience with Canadian Appliance Source. We purchased an ** range and received it in March 2025. Upon delivery, the crew asked us if we wanted the box removed—but they failed to inform us that doing so could impact our ability to return or exchange the item. Had we known that, we would’ve absolutely kept the original packaging. The range remained completely unused and uninstalled, sitting inside our home for only six days. When we reached out to exchange it for a higher-end model (which would’ve added $600 to our purchase), we were shocked to be told we’d be charged a 35% restocking fee simply because the product was out of the box—even though it was untouched and in perfect condition. Despite our willingness to continue shopping with them—we also intended to buy a fridge and washer/dryer set—their team showed no flexibility. They eventually offered to reduce the fee to 25%, but this still felt like an unfair penalty for what was clearly a good faith request. Their rigid return policy, combined with a lack of transparency and poor customer service, has completely eroded our trust. We’ve decided to keep the original unit out of frustration, but we will not be returning to Canadian Appliance Source for any future purchases. We are sharing our experience publicly ** ****** *** ** ****** ** **** ******** **** ****** **** **** ******** Once they have your money, it’s clear that customer satisfaction is no longer a priority.
  

  Canadian Appliance Source

  Date: 22/04/2025

  Dear ****** *****,

  Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with Canadian Appliance Source did not meet your expectations.
  
  
  Please note that CAS has a 60-day return policy for items that remain sealed. If an appliance has been unsealed and is without its original packaging, our Returns team may consider a return, subject to a 35% restocking fee.
  
  
  Our complete Return Policy is available on our website: https:**********************************
  
  
  For your awareness, an invoice is sent to all customers at the time of purchase, along with a delivery confirmation email. The invoice specifies that our delivery team will unbox appliances for inspection upon delivery.
  
  
  As a gesture of goodwill, the restocking fee was reduced to 25% in your case. However, the return was ultimately voided at your request.

  Sincerely

  CAS

• Review fromLinda B

  Date: 14/04/2025

  1 star

  Linda B

  Date: 14/04/2025

  ABSOLUTELY TERRIBLE! We bought from Canadian Appliance Service {CAS} at Kenaston Blvd when going into the store no one could be bothered to get up off their chair to help us . If we hadn't been in a hurry as our fridge freezer had just quit on us, we would have walked out then but they were the quickest delivery we could get. When the fridge was delivered they said the front door had to come off which has never happened in the past. They took the door off and asked if they needed to take their shoes off to which we said as long as you wipe your feet well and don't walk mud in it was okay. They did walk mud though and we were told they would hook it up etc; which they said they couldn't do. They never put the handles on or took any of the bigger packing out from inside the fridge. By the time we signed the the delivery paper I went to ask them something and they had already gone in the truck, and left us with the front door leaning up against the stairs where they put it. ** ******* ** ** ** we had to struggle to get the front door back and secure. Not at all impressed won't buy from them again the quick delivery just wasn't worth it.
  

  Canadian Appliance Source

  Date: 22/04/2025

  Dear ***** ********* ,

  Thank you for taking the time to share your feedback with us. We are sorry to hear that you were not greeted and made feel welcome upon arrival.

  According to our records, you received a quote over the phone before visiting our store on the same day to place your order. Your salesperson then assisted you with ordering the refrigerator and scheduling its delivery for April 4th.
  
  Regarding the handle installation, our delivery team was informed that you would be handling this yourself.
  
  Additionally, the delivery team did not install the waterline because your existing water piping is copper. Please note that our delivery and installation policies prevent our team from connecting to copper pipes.
  
  We apologize for any inconvenience this may have caused.
  
  Sincerely,

  CAS

  Linda B

  Date: 23/04/2025

  Yes, we did call the store about the Fridge freezer and said we would be over to take a physical look at it before ordering it, but when we got there you never had the one we had talked about in the showroom. We never said that we would install the handles , we did ask them but they refused. So, we had no choice but to do it oursselfs. Regarding hooking up the water line, we were told they would , no mention of copper water line when we bought it. If they had told us that we would have been prepared with the appropriate water line kit already installed for them. Our annoyance over the front door was not with them taking it off which we under stood but the fact that they left with the door propped up against the stairs where they left it, and left. If they take it off they should put it back. Regarding how you see it , it wasn't what happened. ** * **** ****** ** ******* ** ** *** we had no choice but for both of us to struggle to re-install it.

• Review fromWayne L

  Date: 10/04/2025

  1 star

  Wayne L

  Date: 10/04/2025

  We purchased a portable dishwasher and a refrigerator from CAS in Montreal, both arrived damaged, we filed a report within 24 hours. We have left messages with our sales representative, ***** ******* It has been 5 days and no one has responded!!!!!
  

  Canadian Appliance Source

  Date: 16/04/2025

  Dear ***** ********* ,

  Thank you for reaching out to us. We regret to learn that your refrigerator and dishwasher arrived with minor cosmetic imperfections.
  
  
  We can confirm that you reported the damage to us on April 6th, and a member of our Aftersales Team contacted you on April 7th.
  
  We have offered compensation for both appliances and have remained in contact with you since then to find a mutually agreeable resolution.

  Sincerely,

  CAS 

• Review fromBonnie F

  Date: 07/04/2025

  1 star

  Bonnie F

  Date: 07/04/2025

  Renovated our kitchen one and a half years ago. Bought new high end fridge, dishwasher, microwave and oven. Our sales rep has disappeared and we have literally had to call for appliance repair every 3-4 months for one of the appliances. Not sure where they get their appliances but **** ******** We bought in winnipeg
  

  Canadian Appliance Source

  Date: 11/04/2025

  Dear ****** *******,

  Thank you for contacting us to share your concerns. We see that your appliances were delivered in July 2023.
  
  We regret to inform you that your salesperson is no longer working with us.

  However, our customer care line remains available to assist all customers during business hours. The contact information can be found on our website, as well as on your invoice.
  
  We are sorry to hear about the issues you are experiencing with one of your appliances.

  Please contact our After Sales Team at **********@*******; they will happily follow up with the repair company on your behalf.

  Kind regards,

  CAS

• Review fromJared T

  Date: 04/04/2025

  1 star

  Jared T

  Date: 04/04/2025

  Despite having a large selection, competitive posted prices, and positive reviews, I would not recommend CAS. We purchased a fridge, washer and dryer **** *** at their Dufflaw location, leaving satisfied with his advice, our decisions, and believing we were getting the best deal. Upon further review of CAS website pricing later that day, the online price total was actually $35 cheaper than what *** quoted me in store with his all of his discounts applied. Even though this difference is not a lot of money, it was still surprising as their website tries to drive traffic into the store to deal with their reps. Furthermore, there were several different offers and promotions being shown on their website at the time (ex $150 off 2 appliances with washer/dryer counting as 1 unit for this promotion and the fridge the 2nd, 2% cashback paying on ****, advertised sale/promo prices without negotiation), which I further questioned. ***** manager provided support stating various conditions why some don't apply. I found their pricing terms to be confusing, nuanced, peppered throughout the website etc, so I think there is an opportunity for CAS to make their pricing easier to understand and more transparent. Lastly, *** also asked his manager if he should just cancel our order as I was pressing for answers for what I thought were very reasonable questions as my calculations were showing a difference of almost $300 (a lot of money!). I found this to be quite unprofessional. Even though *** apologized and was empathetic, we still canceled our order. ************ I would exercise caution dealing with CAS for your appliance needs from my experience, and would strongly recommend doing your homework first before visiting a store ** * ***** ******* ***** **** **** **** **** ******** ** ****** *** ** *** **** *********** * ******** ***** ******* **** **** **** * ***** **** **** ** *** ****** ********* ***** ** * ***** ** *** **** ** ***** ** ** *** ****
  

  Canadian Appliance Source

  Date: 09/04/2025

  Hello *****,
  
  We appreciate you contacting us about your order. We are sorry to hear that the price did not meet your needs.
  
  Offering the most affordable prices to our clients is our goal at Canadian Appliance Source.
  
  Please be aware that the pricing our sales agents offer might not match those seen online, and that these costs might also vary by provinces. 

  Changes in item availability and the beginning or end of manufacturer rebates may be the cause of these discrepancies.

  As was explained to you, we provide customers the choice to cancel their orders if they're not entirely satisfied.

  We attest that on April 7th, your order was successfully canceled and refunded.

  Warm regards,

  CAS

  Jared T

  Date: 10/04/2025

  ***** ******** ** ** ****** ** *** ** **** ******* ** ***** ******** ** ** ****** ** **********. ** I have added additional information in response ** *********** ********* *** **** **** ******** ********* ***** ******* **** **** ** ** ******** **** ***: Fact #1: I have never said their prices did not meet my needs or weren’t competitive (which is my first sentence in my review). I am questioning how they present their pricing where I believe there is an opportunity to be clearer and more transparent, as well as questioning their sales practices. Fact 2: product availability and/or beginning or end of manufacturer rebates is irrelevant in this case that may have caused pricing discrepancies as I provided screenshots from their website on the same day as when we purchased in the store in the same province (Ontario). The online pricing and availability of my selected items also had not changed throughout the week as I tried to work out a solution with *** about his quote and CAS online pricing. Fact 3: I fully initiated and requested to cancel the order, which took a total of 11 days/7 business days to process (requested on Mar 27 and refund initiated on April 7). ** ** **** * ****** ******** **** customers can choose to cancel an order for many reasons (including dissatisfaction), but confirming there was never a conversation nor was it “explained to me” that customers can choose to cancel if they are not fully satisfied. *** simply fulfilled my request, albeit very delayed. While these points above may not change the context of my overall experience, the reason I am making them is to question the *********** ** CAS as their responses seem scripted and frankly contain inaccuracies. ************ ***** *** **** ********** ***** ******* *********** ****** ********* ********* ***** *** *** ******* ******* ********** ***** **** ******* ********* ** **** * ***** ********* **** *********** ********* ******** ***** ****** *** ****** ** **** ****** ******* ** *** ** ** ******** **** ****

• Review fromG. A.

  Date: 04/04/2025

  1 star

  G. A.

  Date: 04/04/2025

  ********** ********* ********. *At the time of submitting this review, it's been 13 days and counting to resolve this defective brand-new dishwasher. Technician concludes there is irreparable damage to the dishwasher and was very likely dropped given the extent of the damage within.* **Sharing my note to CAS Teams (10 days in receiving a damaged 'brand-new' product) CAS Team, Its been 10 days since Mar 22nd when your team delivered a defective dishwasher to us (cracked 3rd rack, flooding from strong leaks during testing). Weve expedited this request given the need ******* ******** ********* ******* and this has caused more distress on our end just waiting for you to help resolve your lack of service. I consider myself a patient person and I have to say this is ridiculous despite whatever your CAS return/exchange policy says. Your team were great in selling, and then abandon your customers after the sale is done. Without you saying it, you clearly send the message youre on your own. It shouldnt be such a hassle to deal with defective products that you eagerly sell. I was a returning customer of CAS and based on this horrible experience with you, this will definitely be the last. *** * ******* **** ********** ************ ***** * **** *** *** ***** ** ** *** ***** ********* ** **** **** **** ** ********** **** horrible aftersales experience. *** ******* ****** ***** * ****** **** **** *** ** ******** *** ********* ******* **** ***** ********* ***** **** ********** You really get what you pay for. Cost savings at the expense of this stress. * **** ******* *** ** ** ********* *** ******* ****** **** ***** *************** *** ******* ** *** ****** **** * ** ********* *********** *** *** ******** ***** ******** ******* ****** ****** **** *********  Wish I can say its been a pleasure doing business, rather its been the extreme opposite. Looking forward for this brand-new dishwasher from CAS to be useful and functioning.
  

  Canadian Appliance Source

  Date: 08/04/2025

  Dear ****** *****,

  Thank you for sharing your concerns with us. We regret to hear about the issues you are experiencing with your appliance.

  Please understand that CAS does not manufacture any of the appliances we sell and that all functional issues would be the responsibility of the manufacturer as they hold the warranty.

  We can see that a service call was assigned to ******* **** Appliance Centre on March 27th. The assigned technician has ordered a drain pump.

  Our Aftersales team have been in contact with you as well as the manufacturer with regards to the defective dishwasher.  Your file was escalated on April 07th.

  Kind regards,

  CAS

  G. A.

  Date: 08/04/2025

  Correct - CAS has been in contact mainly to apologize for the inconvenience. In glad to hear this matter has finally been escalated after 16 days since Mar 22 and to this day, I am still stuck with a damaged “brand new” dishwasher with no resolution in sight. I don’t understand what the delay is to diagnose and process the return. I need this appliance as soon as possible. ***** * ****** ** **** ******* ******** ****** *** been using office hours to get on the phone with the manufacturer and attending to the technician (visited twice already). Looking forward to a resolution on this.