Customer ReviewsforRoutes Car Rental

* ** * ** ** *** ********* **** * ******** ***** The agent at the Chicago airport ******* us and made fun of our age and belittled us because of our lack of ****** dexterity and unfamiliarlity with cell phone use. I insisted he wanted us to download our entire insurance policy to prove that we had insurance. He was **** and pressured us into buying extra insurance we did not need. *** ****** ***** ********

******** ******** ********* They said we needed Ontario car insurance to rent a car. So we asked to buy it from Routes at Toronto Pearson airport and they would not sell it to us. They denied us a car. They were very ****, defensive and did not care **** * * **** **** * **** *** *** * **** *** **** ******* ******* ***** ** ***** ** ******* They said we could get a refund through ********* for our week rental. ********* said Routes needs to approve the refund. After hours on the phone they did not approve the refund. We are on a vacation **** * ***** **** ****** ** ***** ****** and our transportation money is gone. We already had to pay additional money to get an **** to where we are staying. All our plans are upside down. They customer service was so bad and entitled the police were called (even though it was not a police matter) and on top of our 20 hours of traveling we spent another hour just to get out of there with no solution. In our case we have been ******* out of our money. What other business do you pay for, do not get the services they offer and they keep the money? * ******* ********* **** **** ****** **** **** ** ********* ***** ****** * ***** **** **** ******* * **** ***** ** ***********

** * ***** ***** * ***** * ****** My whole experience with this company has been terrible. First off we were treated very ****** when picking up the car. We then found out that the car lad a leaky tire and a shake while driving. Getting a hold of the company is also ****. Was trying to contact someone for over an hour and no response. I will NEVER rent from them again.

********** ** * ***M. I paid for a vehicle in advance through Booking.com, and was told by Routes, while I was heading to ****** International Airport from downtown Chicago, that I needed to show proof that I flew in that day in order to get vehicle. I came in a few days prior to spend time in the city and was flying out the following week from the same airport. My credit card company wasn’t able to get me a refund. I travel frequently, and have never experienced a car rental company this unscrupulous. **** ******* ************** ** ******* ***** ** ******** **** **** *** * ****** ********** **** ******* ** * ***** *** ****** *** ** ******* ** ******* ** *** ***** ** ********* **** *********** ***** ** ****** *** *** ******* ** *** **** **** ***

*** **** * ***** ** * ****** this company charged my card almost 2 months after i cancelled a reservation due to my flight being cancelled!! My car rental was $29 for 2 days yet i was charged $53.25. AFTeR i cancelled months prior. I see they like to do these ******* charges without permission. ** * ****** ***** * *** **** *** ** **** ****** ** ***** **** *** *********** Will not ever book with them ever again. *** **** ** **** ****** ******* ****** ******* **** ****

Terrible renting experience. You have a choice between Routes and any other good quality operation like *****, **********, ******, ******, etc. - go with any of the others. Waited for 45 mins to be challenged on every norm including ****** **** (***) covered rental insurance to validity of a UAE driver's license. Just completed a ***** rental and what a massive difference in service?

Absolutely horrible. I was rear ended in one of their rentals, upon returning the vehicle I provided them with all of the insurance information. The party that hit me is accepting full fault, I had already started a claim. There is dash camera footage that I was not at fault. 3 days after returning the vehicle they charged me $5000 on my card. I have spent hours on the phone with people and have gotten no help. ***** **** *** **** ******** **** *** *********

**** **** **** **** ******* ** *** ***. They have cheaper rates for a reason! First off they require a $500 security deposit which no other rental car company hardly does. Second they do not inform you of crossing state line hidden fees which are absolutely ridiculous. I booked a rental through Routes in Chicago, IL and was visiting family in Indiana. The employee failed to mention or ask me if I was leaving the state. The next day when I arrive in Indiana I receive a hefty charge to my credit card for $187 for a state line crossing fee. In order to avoid this charge the company stated that you need written permission prior to leaving the state. How am I getting charged for something I am completely unaware of. **** * **** ** a company who has terrible customer service and tries to charge you for anything they can. Good luck if you need to get in touch with the billing team as they only work through emails and there isn’t a way to communicate to someone on the phone. I was in contact with someone from customer support while waiting 30+ mins to get through to them the employee stated there is nobody from the billing department that I can talk over the phone with and assured me that they will email me within the day. The email came over 3 days too late. ******** ** *** **** **** **** ********* *** ***** ****** *** ********

Quite frustrating! I had everything reserved, planned and timed, they denied car pickup on pickup day cause I didn't have a flight #, nor did I find it in terms and conditions.

They have so many hidden fees in contract that the sales people do not mention until after the fact. A very inapptopriate wayv to handle business. ****** *** ****** *** ****** ******** ** * ****** ***** ***** *** ***** ****** *****