Business ProfileforSMC Monitoring Corporation

** *** ***** *** ******** ** **** **** * ****** ** **** ******** I was a 10+ year customer and cannot believe the significant decline in service since Counterforce was acquired by SMC. My latest adventure started in July 2024 when I received and email stating that I owed them $275 for an apparent false alarm which required the police to be sent to my home back in March 2024 - notifying me 4 months after the fact! No alarm occurred in March (not even a record of it in our system), and my call chain received no calls or messages from anyone identifying themselves from SMC/Counterforce. I called their customer service line on several occasions to dispute the charge. None of the agents were able to help and promised that a police coordinator would call me back and she never did. Four weeks later I was finally able to get a rep to email the police coordinator and copy me. Via email, the coordinator avoided answering any of my specific questions and then conveniently changed the story from being a true alarm to being a signal issue for which I'd still have to pay. This makes no sense as this would be a recurring issue for my system - no signal issues have ever happened before or since. I've asked the coordinator in our emails to call me several times to avoid the frustrating circular emails and she won't. I've tried to directly call the coordinator and the line keeps hanging up after being on hold waiting. Needless to say I've gone to another monitoring service, and I will never go back. Of course, SMC wants to keep my service refund to pay for the alleged false alarm charge that never happened. The scariest thing that I found out through this whole situation is that SMC now uses an unidentified 1-866 number and a recorded message from a robot to make alarm calls to its customers - not even a live human being!! They also no longer call when we accidentally set off the alarm to determine if everything is ok. I'm just thankful that I'd never had a real emergency.