Business Profile

Collections Agencies

MJR Capital Services Inc

Complaints

This profile includes complaints for MJR Capital Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

159 total complaints in the last 3 years.
67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:24/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I don't owe any debt but they keep calling me for no reason, and using a different number each time. They **** call me at least 5 times a day.
Business Response
Date: 28/04/2023
Dear ***** *** *****

While we regret the circumstances prompting your communication, we welcome the opportunity to respond. We have investigated this matter in its entirety, and would like to offer the following in response to the allegations presented to us through the BBB website.

Your number has been removed from our files and placed on our Do Not Call List. MJR is a collection agency, and one of our clients has assigned an outstanding matter involving you in our office. For security and privacy reasons, we are permitted to share details regarding this matter with you only. To better assist you, please contact *** *** ****** **** **** ** ************** ***** or via email at *********************. Please quote reference **********. You will be required to verify your identity and then account details can be shared with you.

Thank you for bringing this matter to our attention.
Julie
MJR Capital Services Inc.
Customer Answer
Date: 02/05/2023

I am rejecting this response because: Still getting called.
Business Response
Date: 10/05/2023
Dear ***** *** *****

Thank you for your email. We looked into this further and found that your number was not properly removed as we had indicated. We apologize for this oversight. We have removed it and you should receive no further calls from us.

We apologize for this oversight. If you receive any further calls, please contact us at ********************* ********* *********.
Customer Answer
Date: 02/10/2024
They are harassing me again after I filed a complaint last year about this, it seems they forgot again? I don't owe any debt AT ALL as I only have one credit card and always paid full amount on time, and I also paid off my other debts long before they were due. So basically, they have no clue what they are doing.
Business Response
Date: 09/10/2024
Hello Ms. ****. It is not our wish to contact wrong parties, and our agents are trained to remove wrong party information. Because we work on behalf of many companies, your number was on another file assigned to us. We have removed your number and placed in on our permanent Do Not Call List so that you will receive no further calls from our organization. We trust that this will resolve your concern.
Initial Complaint
Date:18/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been calling me from 4 different numbers multiple times a day and I need it to stop immediately. I believe they can only call 3x a week not over 3x a day. They are not following the Ontario collection guidelines.
Business Response
Date: 21/04/2023
Dear ******* *****,

While we regret the circumstances prompting your communication, we welcome the opportunity to respond. We have investigated this matter in its entirety, and would like to offer the following in response to the allegations presented to us through the BBB website.

Upon review of your file and our activities, we are in compliance with all applicable laws which I am providing here: https://*****************************************. Please note that contact attempts where we do not speak with you, or leave a message for you, or email you do not count towards the 3 contacts. Also, you will note in subsection 9, this prohibition only applies after we speak with you which has not yet happened.

While we understand that it is frustrating to be called by a collection agency, you have an outstanding matter with one of our clients that requires your immediate attention. We urge you to contact Mr. **********, toll free, at 1.************ e**** with reference number ********. You will be asked questions to confirm your identity and details of the matter can then be provided to you. Our team is here to help you work out a resolution.

Thank you for bringing this matter to our attention, and we look forward to hearing from you.

Thank you,
Julie

Julie Trautmann
MJR Capital Services Inc.
Customer Answer
Date: 21/04/2023

Complaint: ********

I am rejecting this response because: I have asked to no longer be contacted by phone which I can requests and the calls should not be coming from multiple contact numbers. This request has not been listened to. I will address said matter with the email you have on file only.

Sincerely,

******* *****
Business Response
Date: 08/05/2023
Dear ******* *****,

The number was removed from your file on 25Apr and no further calls were made to you, however, this phone number was also found on another file for a different consumer account. We have removed it and you should receive no further calls from us.

We apologize for this oversight. If you receive any further calls, please contact us at ******@**********.com attention ombudsman.

Going forward, we need to be more thorough. We need ALL open accounts where the number is being called.

Thank you,
Julie
Customer Answer
Date: 08/05/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:12/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company keeps ********* me via email and phone. Up to 10 phone calls a day. Many hang ups. They claim I have debts in my name with a financial institution. I've requested they put me on thier do not call list, asked for supervisors contacs, asked for the details pertaining my so called account, and asked for them to send me something in the mail; NONE of which were done. I've made a complaint to the **** as well. ***** ******* ** **** ***** *** ********** ** ******* *** ******** ***** with thier persistence of calls using a *********** call center **** ****** ***** ******* trying to claim i****** debts and misrepresenting themselves.
Business Response
Date: 13/04/2023
Dear Mr. **********

While we regret the circumstances prompting your communication, we welcome the opportunity to respond. We have investigated this matter in its entirety, and would like to offer the following in response to the allegations presented to us through the BBB website.

Upon review of the phone calls you had with our agents, you demanded to know details of the debt and expressed frustration with our calls. At no time did you advise our agents to stop calling. For security and data privacy purposes, our clients expect us to first verify that we are speaking to the correct party before we disclose any details of the outstanding debt. The verification process we conduct is similar to what you experience when you contact your bank or other creditors.

The information you provided to BBB matches the information we have on our file. Your number has now been removed from the account and placed on our Do Not Call List, however your matter remains outstanding, and it is your responsibility to contact us to make payments on your account. You can contact our manager, Mr. C., toll free at ************** ***** or via email at **************************. You will be required to verify your identity and then account details can be shared with you.

Thank you for bringing this matter to our attention.
Customer Answer
Date: 13/04/2023
I am rejecting this response because:
Your contact has been in email contact with me where I specified both requiring the details and requesting not to be contacted.
You saying that you need to verify my identity via a 3rd party call centre whos agents wont even identify who they are when in a phone call. Multiple times ive asked who is calling before i verify and they hang up on me.
I do not have any outstanding accounts with the **** ** **** ******. i have zero communications regarding the amounts this company is pursuing me for from its client.
The contact your providing me at the company is one who has not provided any requested information.
Until i recieve a legal document pertaining to the details of my debt.. im not required to pay.
I HAVE requested not to be called. Indicated they have false information. And to talk to Mr.C. supervisors.
** **** *** * **** *** **** ** ******
Also mjr capital or its conglomerates DO NOT STATE they record the phone calls. *** ** * ****** ** ******* *** ***** ****** ** *****
I did not consent to be recorded. And I was not notified.
I Requested the ********** or ******* details regarding these so called credit operation so i could check the validity of all this, all which have fallen to deaf ears.
until I'm provided details. And not just MJRs tracking number. MjRs action is fraudulent and criminal.
I've requested multiple contacts. And now I'll be asking for thier LEGAL Teams contact *** ** ***** **** **** **** ** ****** **********.
Initial Complaint
Date:05/04/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These guys keep calling my phone. They call daily asking for someone who isn't in possession of this phone. The last time we spoke, I told them they have the wrong number, no one by that name is at this contact number. But they continue to call, and sometimes they'll just hang up. I have their number blocked, but they keep ********, or using different lines **** **** ******* I just want them to stop calling me.
Business Response
Date: 11/04/2023
Dear ******* ***,

While we regret the circumstances prompting your communication, we welcome the opportunity to respond. We have investigated this matter in its entirety, and would like to offer the following in response to the allegations presented to us through the BBB website.

Our staff are trained to remove wrong numbers from our files, however, in this particular case, the agent who held the file with your number did not follow our procedures and calls continued in error. We apologize for the resulting inconvenience. The telephone number you provided in the BBB complaint has been removed from our files and placed on our Do Not Call List. The agent has received disciplinary action and retraining.

Thank you for bringing this matter to our attention.
Customer Answer
Date: 11/04/2023

I have reviewed the response made by the business and find that this resolution is satisfactory to me.
Initial Complaint
Date:30/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Oct 2022 we received call regarding an *** ***** bill that was paid directly to ******* ***** and the account was closed in good standing. MJR Capital refuses to accept my emailed receipt of payment from my bank.
Business Response
Date: 04/04/2023
Dear ******* *****,

While we regret the circumstances prompting your communication, we welcome the opportunity to respond. We have investigated this matter in its entirety, and would like to offer the following in response to the allegations presented to us through the BBB website.

Our staff are trained to request proof of payment information and have it verified, however, our agent in this matter did not follow the correct process, and you received additional calls. We sincerely apologize for this error.
We have verified with our client that your account was paid in full, and we have closed our file. We have also shared this example with the team so that similar occurrences are properly and promptly handled by our staff.
Thank you for bringing this matter to our attention.
Customer Answer
Date: 04/04/2023

I have reviewed the response made by the business and find that this resolution is satisfactory to me.
Initial Complaint
Date:27/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since March 20, 2023 I have received 6 phonecalls from these people. I understand that legally they are only allowed to call 3 times in a 7 day period. That is double the legally allowed number of calls. ***** * ***** **** ** *** ***** ******** ******* *********, I will settle for no more calls from them, ever again.
Business Response
Date: 30/03/2023
Dear ******* ********,

While we regret the circumstances prompting your communication, we welcome the opportunity to respond. We have investigated this matter in its entirety, and would like to offer the following in response to the allegations presented to us through the BBB website.

Please note that call attempts that are not answered are not counted as contacts. In our two contacts with you since 10Jan2023, you hung up on our agents.

As per your request, your number has been removed from our files and placed on our Do Not Call List. However, we have an outstanding matter that requires your immediate attention, and we need to communicate with you as soon as possible. Please contact our manager, Mr. Ali T, toll free at ************** ***** or via email at *********************. You will be required to verify your identity and then account details can be shared with you. Should you wish to communicate via email, our client requires that you agree to an email waiver. We look forward to your prompt response in this matter.

Thank you for bringing this matter to our attention.
Customer Answer
Date: 30/03/2023

I am rejecting this response because: calls that go through to my voicemail are still a contact. **** *** ***** **** **********. I will pass this on to the government agency who regulates your services. ** **** *** **** **** ******** * ********
Initial Complaint
Date:22/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This morning I received a phone call from this financial institution, and a young woman that wouldn't provide her name told me personal information regarding myself before confirming who she was speaking to. She told me I had a collections item with ******* financial, *** ******* * **** ** ******* *** ***** **** ** **** ******** *** ******** ** * ***** *** ***** ** ** **** **** *** *** ********* ***** **** *********** ********** ******
Business Response
Date: 23/03/2023
Dear ****** ****,

While we regret the circumstances prompting your communication, we welcome the opportunity to respond. We have investigated this matter in its entirety, and would like to offer the following in response to the allegations presented to us through the BBB website.

MJR’s agents are trained on the various rules in each province and territory. We reviewed the phone recordings, and our agents provided the name of the creditor only after you had asked. No personal information or account details were released. This procedure is in compliance with the regulations in your province.

Please note that your matter remains outstanding, and it is your responsibility to contact us to make payments on your account. Please contact our manager, Mr. Craig C., toll free at ************** *****, and he can assist you further. We look forward to hearing from you so that we can bring a positive resolution to this file.

Thank you for bringing this matter to our attention.
Customer Answer
Date: 23/03/2023
I am rejecting this response because:
She told me ****** **** had a collection item with ******* financial. That is releasing personal details and information without confirming who she was speaking to. I never confirmed I was ****** ****, which means she could have given my personal details out to anyone.
**** ** ******** ******* *****
I won't be paying the collection item.

Business Response
Date: 29/03/2023
Dear Mr. *****

Thank you for your comments. We reviewed the calls again and found that our agents did not divulge any details to you other than what they were permitted to share.

The decision on whether or not to pay your account is yours, however, the account remains outstanding and avoiding payment impacts your credit. You can contact us at our toll free line, **************, and ask to speak to ******* ** ********* ****
Initial Complaint
Date:21/03/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business keeps calling me asking for someone else, I have told them at least 30 times that I am not this person & to please stop this **********. This has been going on for over a year, if you block the #, they call back with another one. **** ** *********** ********** * I do not owe any outstanding balances on my credit cards. **** *** *** ********** ********** ** ** ********* ******* * **** ****** ** **** **** *** **********. I do not want to ever hear from them again. I am sincerely asking for your help with this matter.
Business Response
Date: 23/03/2023
Dear *** ******,

While we regret the circumstances prompting your communication, we welcome the opportunity to respond. We have investigated this matter in its entirety, and would like to offer the following in response to the allegations presented to us through the BBB website.

Multiple accounts for the consumer we are trying to contact have been assigned to MJR by various credit grantors over an extended period of time. For whatever reason, your telephone number was associated with this consumer. In response to your complaint, the telephone number that you included in this complaint has been added to our permanent Do Not Call List. You should receive no further calls from MJR. Please note that there are several phone numbers associated to this consumer’s file. If you are receiving calls from MJR for any other number, kindly email us at ********************* attention Ombudsman. Please include BBB ********** in the subject line, and include any other numbers belonging to you so that we can promptly address this matter.

Thank you for bringing this matter to our attention.
Initial Complaint
Date:16/03/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company has bought my debt from a credit card agency and is contacting me to remind me to pay my bill, I have explained my financial situation to them and they are simply ignoring everything I say. The texts I am now receiving include the option to opt out, however this is not being respected and they are continuing to **** my phone with dozens of duplicate messages within seconds of each other . * **** ********* ** ***** *** **** *** ** **** ** **** *** ******* ** *** ***** * ** ***** ***** ******* ***** ** *** **** ** **** ***** *** **** **** ***** They are fully aware of the situation I am in and when I will be able to pay. I was completely honest with them and am cooperating as much as I can. * ** *** ******* ** ** ***** for them to provide the option to opt out only to not respect when I choose to not receive texts. I would like for them to leave me alone, ** * **** ******* ******** ** ***** ** ** *** **** ** **** ** * **** ** ****** *** ** **** ***
Business Response
Date: 23/03/2023
Dear ***** *******************

While we regret the circumstances prompting your communication, we welcome the opportunity to respond. We have investigated this matter in its entirety, and would like to offer the following in response to the allegations presented to us through the BBB website.

MJR has not purchased your debt from the ****; your file is assigned to an agency each time your account falls into arrears, and calls to remind you to make a payment are then initiated. While we understand that repeated calls can be frustrating, our agents also advise you when your payments need to be made so that they reach the **** on time.

MJR also uses text messages to remind consumers about upcoming payments to be made and payments missed. After investigation, we found that we only sent one record to our gateway provider, but the provider sent out 4 messages on 15Mar2023. We sincerely apologize for the resulting inconvenience to you. We did receive your opt out option on 15Mar2023; it was immediately actioned and your record was properly updated. Our company is working with our provider to identify and address the root issue.

We have since put your file on hold to allow you time to make a payment. Should you require assistance, please contact our manager, Mr. Aly S., toll free at ************** *****

Thank you for bringing this matter to our attention.
Initial Complaint
Date:08/03/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been calling me for the past 2 months every day 5 and 6 times a day. Most times it is from an automated call saying "We are not able to take your call right now please call us back". When a actual person calls they ask for my name and when I reply they just put me on hold. They are sending me *********** emails to call them back as well. I told them multiple times now to stop calling me. **** ** ********** ***********
Business Response
Date: 15/03/2023
Dear ***** ********,

While we regret the circumstances prompting your communication, we welcome the opportunity to respond. We have investigated this matter in its entirety, and would like to offer the following in response to the allegations presented to us through the BBB website.

MJR is a collection agency, and two separate credit grantor have each assigned an outstanding matter involving you in our office. As such, two separate teams have been trying to get in touch with you. I also reviewed the call recordings between MJR and your number; at no time were we told by you to stop calling. While we understand that receiving collection calls from our organization can be frustrating, we are contacting you with the intent to help you resolve your outstanding debts.

We will comply with your wish to stop receiving calls and emails from MJR, however, both matters remain outstanding and require your immediate attention. We will mail you a letter for each account which outlines the amount owed, payment options and the contact details of the agents handling your account. It is in your best interest to contact us and make payment arrangements on these files. Our agents are trained to assist you in finding workable options. Should you wish to contact us, please call our main toll free number ************** and ask for a manager. Please have your reference numbers available so that we can promptly serve you.

******** ***** ****** *********** ******* ********

Thank you for bringing this matter to our attention.
Customer Answer
Date: 15/03/2023

I have reviewed the response made by the business and find that this resolution is satisfactory to me.

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MJR Capital Services Inc is BBB Accredited.