ComplaintsforResolve Financial Recovery Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
31/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have no idea who this and this number **************** shows on my credit report which I did investigate at its Resolve Financial Recovery Inc it states owing ****** financial , I have never borrowed from them...**** ** * ****Business response
31/01/2023
This correspondence serves as Resolve Financial Recovery Inc.'s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a
professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. We have never spoken to the complainant. This account may have the name ****** Financial listed as the collection item, but the account in question is actually a **** **** payday loan. ****** Financial took over the **** **** location where the complainant took out the loan. The account was opened 03/23/2017, and the last payment on record was 05/31/2021. We had sent out a notice 06/18/2022, so proper notice was given before we listed this account as a collection item. We invite the complainant to call into the office to resolve the matter and satisfy the collection item. If the complainant had actually called into the office before jumping to conclusions ***** **** ***** * **** we could have explained what it was for and come to a resolution. Please call 1-************.Initial Complaint
16/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is ******* alleging I owe money to a company I have never dealt with. This false information is causing me damage with seeking employment. If not resolved I will have to seek resolution in small claims courtBusiness response
17/01/2023
This correspondence serves as Resolve Financial Recovery Inc.'s official response to complaint # XXXXXXX. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. We have never spoken to the complainant. We would invite the complainant to call the office so we can actually go over all the account details and back-up information to determine whether or not the account is fraud. We are ordering the loan application and details from our client so we can review once the complainant calls into the office.
Initial Complaint
19/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
June 15 2020 I got a call from Resolve Financial I told the guy that my social insurance number and id was stolen an a friend i have nothing to do with had one of his lady friends call ******** **** ********** an reopen my account with my information claiming to be me the Resolve Financial employee didnt believe me i told the employee that i had the person who stole my social insurance number and reopened my credit card account charged and told him to call the poice department in the town i live in and he said theres no need because thats just a lame excuse he just kept calling me a liar i asked him to stop calling me and he wouldnt listen and hes been calling everyday since to the point i had to block the number now he leaves ***** voicemails threatening to freeze my bank account and garnish my paycheckBusiness response
21/12/2022
This correspondence serves as Resolve Financial Recovery Inc.'s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. Upon review we believe that the complainant may have confused our company with a different collection agency. Our company purchased an account belonging to the complainant in September of 2021. We have also never spoken to the complainant on any occasion. The only phone conversation that our company has had on this account was 02/16/2022 where a friend stated she was using the complainants phone.We have attempted to reach the complainant ever since but have been unsuccessful.We encourage the complainant to call our office so we can work out a settlement suitable to the complainants current situation.Please call 1-************.
Customer response
21/12/2022
Complaint: ********
I am rejecting this response because: resolve financial contacted me on December 6 2022**** ******** * ******* **** ** **** *** ******* *** ***** ** *** **** *** *** ** **** ** ****
im not willing to pay a collection debt that was fraudulently done using my I’d and social insurance number
Sincerely,
****** ***********Update**
Its been resolved we worked things out you can close the file
Initial Complaint
27/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am under a consumer proposal with ******** *** ***** that this account was signed off on. Then all the sudden this company started to report missed payments (14) and are ******** ** my credit I have been working on fixing. ******** has contacted them as well. They say they will fix it but it continues. **** *** ******** *** ***** ******. (this is a ******** **** Credit card collection that was signed off under the agreement)Business response
27/10/2022
This correspondence serves as Resolve Financial Recovery Inc.'s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details. We have made note of the correction needed and had already responded to the complainant and her trustee. The complainant had also stated to her trustee that we will still contacting her. This statement is completely false, and we had already responded to a previous complaint where the complainant had stated this very same thing. We would like to advise the complainant that any inaccurate info (if any) will be corrected, but to allow the credit bureau time to be updated and review the information next month after the 20th. We encourage the complainant to reach out to us directly should she need any further assistance.Initial Complaint
26/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I dealt with: ****** ********* Resolve Financial Recovery Inc. *** * **** ******** ***** *** ************ ** *** *** ***** * ************* *** *** ** ****** **** ** ************ **** **** * *************** *** *** *** * ************ I am contacting the better business bureau about resolve as they have dealt in *** ***** *** ********** regarding the discharge of my ******** **** **** Debt. I have, in writing, the amount required to settle the account and was assured nothing more would be needed. I paid the amount promptly as promised. They took my money, and applied it to the account balance and did not close the account, and now they will not respond to my inquiries. If paying off a debt is rewarded this way, I will never pay another outstanding debt again. This debt was to be discharged and the balance cleared from my credit report. I have attached the 1. settlement amount requested in writing 2. The transfer statement 3. The latest update to the account on my credit karma which shows that they did not honor the agreement. Please, this is why people do not trust collection agencies. Can you step in here and help resolve this issue. Kindly ****** *****Business response
26/10/2022
This correspondence serves as Resolve Financial Recovery Inc.'s official response to complaint # ********. Resolve Financial Recovery takes all complaints very seriously and strives to conduct business in a professional manner. Upon receiving the complaint, Resolve Financial Recovery reviewed the account details, and yes it appears the credit bureau was not updated accordingly. The complainant contacted us 10/24/2022 to advise of us of the error, and we sent the information to both credit bureau affiliates to update his credit bureau accordingly. We hope this response and the action taken is satisfactory.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
36 total complaints in the last 3 years.
24 complaints closed in the last 12 months.