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Business Profile

Insurance Agent

RBC Insurance Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Agent.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:29/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously got in a car accident on 7/26/24. My car was totaled. I got my insurance pay out and RBC was paid out for my car loan on August 9th 2024. On august 16th 2024 RBC took a payment of $200 dollars. and then again took another $200 on august 29th. The payment on the 16th was reversed but not the 8/29/24 one. After this payment was taken I then received a $19.68. I have been in contact with RBC for two months about getting my refund. I have been told consistently that I will get a update or the issue resolved in about 10 business days. This has happened four times now and again today I've been told to wait until November 12th 2024. When I call RBC to talk about the outstanding balance that is owed and the situation my account is pulled up and immediately they take a deeper dive into the issue. When I call to make a formal complaint they can't seem to find my account because it's been completed and closed. **** **** ******* **** ** ******* ** *** ********** **** * *** ** **** * ********* *** **** ****** *** ** ****** ** *** ***** ** ******* ** ***** ***** ********* * *** ******** **********

  • Initial Complaint

    Date:20/06/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel my condo insurance that I paid in full in December 2021. I need a credit from 04MAY2022-15DEC2022. I have called 6 times and been on hold for almost 14 hours in total. I haven't spoke to anyone except for their recorded message. Angela C has emailed me and told me I don't have a policy. Then she comes back and tells me to call the number again. I just called and the wait time is another 3-4.5 hours!! Someone called me this week to say it was cancelled as of 07JUN2022 but I want credit from the date I sold the property 04MAY2022. I emailed the sale agreement this week, as RBC informed me to do so they can credit me. I would like to know when the credit is applied and how they are going to reimburse me. I would appreciate any help************************************************************ ****************************************************************************************************

    Business Response

    Date: 20/07/2022

    Business Response /* (1000, 5, 2022/06/27) */ Good afternoon, We have spoken with the client and addressed their concerns. Thank you

RBC Insurance Services Inc is NOT a BBB Accredited Business.

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