Business Profileforgoeasy Ltd

*** ****** ******* I had to shut down my business and I had made arrangements to have freezer I was leasing from then to be picked up on June 29th and I would settle my account on Wednesday June 26, 2024. As far as I knew there were no problems and I was just waiting on the settlement amount, which I hadn't received yet. Then today the truck shows up to pick up the freezer. I let them know that they were supposed to come next Saturday. I thought this was the end of it. Nope. This here by the name of Charles calls me and tells me if I don't let them in to take the freezer he was going to have his men pound on my door until I did let them in. Then he decided that he was going to have the police come over to. I explained to him that I had made arrangements for it to be picked up next Saturday and that I had also arranged to settle my final account on Wednesday. He said that he was making all arrangements null and void. He asked me how embarrassed and ********** would I be with police as well as a bailiff here to force me to do what he wanted. He ended up making me cry I was so upset. *** * ****** *** **** **** *** ********** ******** ***** ** *** * *** **** ****** ** **** *******  *** ** ****** **** **** ********** ***** ** *** I was returning the freezer. I have never had anyone treat me like this ***** ***** ******* ********* *************

easyhome would like to apologize if the customer had a negative experience with an easyhome branch. easyhome understands that the customer went through a frustrating experience with the branch manger, Charles. However, the branch manager proceeded with collections according to the easyhome policy. When a customer defaults on their first payment, the lease agreement is terminated and easyhome can make the decision to repossess the item at any time. easyhome gave the customer a 2-week grace period to pay or return the item because the customer lived an hour away from the branch. easyhome did not have a set arrangement with the customer due to their history, hence why the item was repossessed before their expected arrangement date. easyfinancial understands if the interactions with Charles may have been unexpected and negative, but their intentions were to reclaim the item according to their process. easyhome apologizes for the less than ideal customer experience and if the customer has any other concerns, easyhome customer service team can be reached at ###-###-####, Mon-Fri: 8 am to 8 pm and Sat-Sun: 10 am to 6:30 pm EST.

At no point was I told I was bring put into collections! I had made arrangements for the return of the freezer as well as final payment in full. Charles decided that these arrangements were not good enough and proceeded to do a repossession that was totally out of line. * ** * ****** ***** *** ***** ***** *** ** ***** ** ** * ***** *** ********** ***