Business Profile
Wholesale Electronic Supplies
Hisense CanadaThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.18/5 stars
Average of 22 Customer Reviews
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Review fromPatti L
Date: 27/03/2025
1 starOur fridge stopped cooling on March 16,2025. A technician FINALLY came out on March 25 and changed the control board and said to contact him in a few hours to see if if it fixed it. No, it did not. We had to throw out over $500 worth of meat and food because of this. Not hearing back from them by March 27, I called Hisense myself and asked what is going on. They do NOT seem to care that we are without a working fridge - they just DO NOT CARE, **** **** **** **** *****. I was told today(March 27) that we now have to wait ANOTHER 48 hours for an email telling us what to do next because apparently the compressor on the fridge went and now they're replacing it. Will they replace all the food I lost too and the fact that its been 2 weeks WITHOUT A FRIDGE/FREEZER??!!!! THIS COMPANY DOES NOT CARE ABOUT US!!!!Review fromLiz R
Date: 24/01/2025
1 starHad Hisense TV ****** for 3 years, rarely used. The screen went black in the middle of a movie. I started reading about diagnostics, and it seems that it's a backlight failure. Tons of people are complaining about the same thing. These TVs should have a recall because they are made of semi-defective components. ** * ***** ****** ***** ******* ** *** *** ** *** *** Hisense is creating an environmental ******** because most of their TVs end up in a landfill after only a couple years.Review fromAmy H
Date: 15/10/2024
1 starCUSTOMER SERVICE IS OF THE UTMOST WORST EXPERIENCE IN MY LIFE. Our 2 week old fridges shelf shattered in the middle of the night. Only half of the shelf had stuff on it, not overloaded and not heavy items. Sent a photo to Hisense, they only said it was overloaded and we have to buy another shelf. I phoned 4 times asking for a supervisor, they replied with that one would call me back, although I never received a phone call back. By the last call they admitted we would just be going around in circles trying to get ahold of a supervisor. I asked what weight should the shelf be at in order to not be overloaded, they couldn’t tell me. I asked if it could be a defect of the glass since it wasn’t in use and the last time something was put on that shelf was 12 hrs prior - their response was it was our fault, only thing we can do is replace the shelf ourselves.Review fromTyrone j
Date: 02/08/2024
1 starMy tv does not have any damage or point of impact or scratches for that matter.I called cause I turned on my tv one day and saw spiderweb lines and what looks like a crack BUT it's not..They refuse to cover warranty and refuse to send a technician to see the issue..They (customer service )based their assumptions on pictures I sent in.Not practicing proper business by having it checked before making a decision worth $1500 of a customers money.While speaking to the service representative she flat out said that they will not send a technician base on her first impression of photos like she's a technician..Companies should show more respect to its consumers.*** *** ** *** **** *** **** **** *** ***** **** * ***** ********** owning the television only in DecemberReview fromParth V
Date: 21/06/2024
1 starHisense contact center and service policy is worst. ***** ****** ** **** ** ****** We have stove from hisense. Model # ********** Serial # *********************** Here's the things as I already called multiple time to fix the gas stove issue however, its **********, disappointing and worst services I received from hisense. I am frustrated with hisense as when you sell the products why can't you fix it. 3 times same issue still persisting. On the top I can't use the stove at all. I have to cook the food on only one stove and waited to complete and then do the next one. In addition, when I called to ask for replacement the agent over the phone takes my all the details and mentioned me that I will receive the email. However, I waited for almost 5 business days and called back regarding the same issue but guess what I have waited in queue for 10 minutes agent hung up on me. Called again but waiting in queue for almost 17 min and I spoke to agent requesting for speak to manager or supervisor and as agent mentioned "they dont have a supervisor on the line to come up." Its ok I understand may be shift issue or shortage of labour for manager or supervisor. ******** * ***** *** ***** **** ** ********* **** ********* ****** ** * **** ***** They mentioned me they will escalated the case but lets see I will wait for 24 to 48 hours to receive the email from regarding this issue. I hope you will take this as seriously about this situation because I am the one who is facing the issue regarding the stove. Can not cook the food from last more than 1 week.Review fromViju J
Date: 24/05/2024
1 starI bought my hisense refrigerator through ****** on 2022 December and it has 2 years warranty. Now only the freezer is working. I called the customer service of hisense and told the issues and they said send all the details of purchase and they will open a case and later they will send a technician and it will take few days. ** ******** *** **** ******* ** ***** **** ******* ****** *** **** ***** ******* *** **** Now I'm waiting for their call .....I don't know when.....already 2 days.Review fromKaren M
Date: 29/04/2024
1 starKaren M
Date: 29/04/2024
Bought Hisense Fridge Nov 1 2023 Fridge won’t stay blows GFI. We were away on holidays. House was checked and fridge wasnt working. Thank god our son did . Everything had to be discarded The fridge wouldn’t stay on . Called several times regarding what to do. No one cared we had no fridge. Sent a service email to me for it to be done and that repair shop didn’t do fridges. Had to call again finally got a date for a service man to see it Repairman came. Said it needs a newmother board and compressor very loud which should not be. I asked about a replacement. He said to call Hisense back. I did which is about 7 times now. Was told had to be repaired first before anything. Does no one stand behind their product? I don’t trust this fridge. *** ******* ***** * **** **** ***** ******* * **** ****Hisense Canada
Date: 13/05/2024
Hello Ms. ***** , I sincerely apologize for your negative experience with our Product and services. Here at Hisense, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation in repairing the unit . Thank you for your patience in this matter. We are processing an authorization for a return for replacement under reference RA ********. Once again, I sincerely apologize for the inconvenience this issue has caused you. Best regards, Laurie .Review fromLovern H
Date: 24/04/2024
1 starLovern H
Date: 24/04/2024
I purchased from ****** ***********, specifically the Hisense 55" Q8G Series 4K ULED TV on January 19, 2021. Upon purchase, we opted not to take the additional insurance, if the TV would last at least five years without any major issues. I have previously purchased Hisense products and have had positive experiences with their durability. However, recently, the TV has been experiencing difficulties. After resetting, it only displays the Hisense Android TV Logo and does not progress to the Home Screen. While I can access the ****** **** screen, attempts to sign in are unsuccessful. I have sought advice from a TV repair professional who advised against fixing the TV, citing concerns about the product's durability. Additionally, I tried downloading software to a USB and connecting it to the TV for troubleshooting, but the serial number was not recognized. I contacted the BBB in the US and Hisense US advised me that I contact Hisense Canada for help. Hisense Canada suggested I reach out to Technician. It's quite obvious that Hisense Corporation does not stand behind their products. *** ***** **** ****** **** ******* ** * ** ** *********** ** ********* **** ******* ** **** ********Hisense Canada
Date: 30/04/2024
Hello Mr. ******* , I sincerely apologize for your negative experience with our Product and services. Here at Hisense, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation in repairing the unit . You will receive an email to ******@*******.com from our customer care rep HisenseCanadaCustomerSupport *************@*******.com , we will offer a free one time authorization for repair as an exception for customer satisfaction . Please feel free to contact us back HisenseCanadaCustomerSupport *************@*******.com. Please do not hesitate to reach out. I’m happy to help in any way that I can!Review fromDeb F
Date: 16/02/2024
1 starHisense TV warranty is a ****. We purchased a 58 inch TV in April 2023. February 14, 2024 the tv would turn on and had no picture and no sound. After trying a few times we noticed a white line in the top left corner. We sent pictures to Hisense. They tell us we broke the screen! Not covered. No options. We did not break the screen. I did clean the screen with screen cleaner that morning as I do monthly or so with all of our tvs. I did not punch it or push it as they indicated I did in order to break it. I use a soft micro fiber cloth. If the tv can’t stand up to that I can only assume it’s faulty. ** * **** ******** ****** ********** **** **** **** *********** ****** *** ***** ***** ********Review fromLoreta P
Date: 27/12/2023
1 starLoreta P
Date: 27/12/2023
We purchased 5.8 cu.ft. Slide-In Electric Range almost 2 years ago. I have been desperately trying to speak with someone regarding our service request Our service request has been REVIEWED since Dec 13, 2023 The Shift Supervisor told me that the Technician is on his way. Called the service company, but no service has been requested. Called Hisense AGAIN, and they said my request is under review. Nobody knows who the supervisor is who told me that the technician was on the way. Advised that my service request is under review again. called the Mississauga office, but nobody answers HISENSE should be called " REVIEWED and ESCALATED" Customer Service is located in Jamaica! we will never purchase another Hisense product EVER. Absolute worst quality and customer service!!!!Hisense Canada
Date: 18/01/2024
Hello and Thank you for your review , I sincerely apologize for your negative experience with our Product and services. Here at Hisense, customer satisfaction is of the utmost importance, and we genuinely regret falling short of that expectation in repairing the unit.
Please provide us with your contact info or contact our customer care <*************@*******.com> and we will gladly provide assistance. Please use BBB case #****** in the subject line .
Best regards,
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