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Business Profile

Wholesale Electronic Supplies

Samsung Electronics Canada Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1.03

Average of 185 Customer Reviews

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Review Details

  • varinder g

    Date: 19/04/2025

    Totally cheap practices they are doing. First give Promotional offer *****. Then if are long time customer depend on their ecosystem then they charge u more money to put scratches on your device . Don not reply email with them customer gave no choice or we have no proof . **** **** * ** ******* ****** **** ****** **** *** **** **** **** *** ***** ***** ******* ****** ** ******* ** * **** **** ** **** * **** ** **** ******** * **** ** ******* *******

  • Art W

    Date: 14/04/2025

    Samsung Canada ******** *** customer service are the worse, I bought a Samsung TV from ****’s and it was delivered without the TV stand legs, CS was just playing games and never resolved my issue. Ta ta Samsung Canada, I will never buy any product from Samsung again **** ******** **** ***** ****** ** ** *******

  • Dan W

    Date: 12/04/2025

    I purchased a Galaxy Book5 Pro 360 through the Samsung app for school as an adaptive learning technology through a government grant. Samsung won't provide a simple invoice that says it has been paid in full to satisfy the grant requirements, so the grant won't honour the purchase and Samsung won't allow me to return it. The "customer service" ** **********, and their reps are incapable of the simplest of tasks to make things right. Furthermore, trying to contact anyone with further up the chain with any authority or knowledge is impossible. This has been a very unsatisfying experience, *** * ***** ********* ******** **** **** *** ***** **** * ******* **** ******** ****** *** **********

  • Sandra M

    Date: 09/04/2025

    Bought a dryer that doesn’t dry. Samsung told me that the store sold me the wrong dryer and that this was an upstairs dryer. That the unit isn’t strong enough to vent to a second floor. Take it back, just want a dryer that drys. Been two months. Also they gave my name to a third party without consent. Very poor customer service.

  • Mandy H

    Date: 01/04/2025

    Their customer service is abysmal. And the quality of products is not that great either. Purchase a Samsung washing machine and the bearings went 2 months after the warranty expired. (It was only 14 months old at the time.) And to repair it will cost $600-$800 out of my pocket. Then I called regarding an S Pen issue for my 24 Ultra, only to find out it was not covered under the extended warranty I purchased. I called to get a new one (they only had S25 pens on the website) asked if the S25 pen would work with my S24, was told yes, so I ordered it. It does not. After spending 30 minutes trying to return it I was told I cannot because it was opened.

  • Kushal P

    Date: 31/03/2025

    Worst customer service ever On their website it says 40 years of service and putting customer first is a joke to them Spoke to ****** from executive customer relations *** **** ****, had no idea what to say Wasted my money buying samsung fold 6 Bought care plus but they are not able to find a solution for my phone Wasted 2 weeks to hear that I should have send the phone to different department when shipping lable was sent by samsung care agent. *** *** ******* ******** **** *** ******* ******* Been with samsung for 13 years finally not going to buy any samsung products phones or home appliances

  • George P

    Date: 20/03/2025

    Bought a samsung fold 5 from the official samsung site and the inside screen had an issue 45 days after the warranty expired. Samsung then gave me the contact information so I can get it repaired for the very affordable price of 1000 dollars. Never again. I owned samsungs cell phones, watches and earbuds. Samsung just lost a long time customer. Just not good business on there part.

  • Ferdinand d

    Date: 18/03/2025

    I order online a Samsung S25 ultra phone and received the unit March 14,2025 when I pick up the phone through ********* and open it at home. I just notice scratches on actual phone. I call Samsung Canada and ask for a replacement and just email me that they can’t replace the phone. * **** **** * ********* ** ****** ******** ****** ** **** ** *** ****** ******* this is not a good business practice. Thank you.

  • Fuli L

    Date: 02/03/2025

    I bought the Samsung Galaxy Z Flip 6 Dec 4, 2024 at App Store. And just around 3 months , there is an issue with frame . The frame came out, and with the screen is no any broken. I contacted with Samsung support, they give me an address for repair. However, when I got there, they said need pay $440 . I disagree that as I think it is not my fault, it is because of the phone quality. They said this is physical damage and it is not under warranty. And I don’t have Samsung care, so I need for it for that. But for me, it is not my fault, it is not a good phone quality. and it is not a big problem, and they said me pay $440 for it. It is not fair. And now I don’t know how to deal with it.

  • Deborah B

    Date: 21/01/2025

    I purchased a computer monitor from Samsung Canada and did not open it until week after received it and discovered there were parts missing. I contacted Samsung however, they would not help me as they said I should have opened the box within 48 hrs of receiving and report missing parts then. Nowhere did it say when I ordered that you had to open within 48hrs it was not feasible for me as I was not home when it arrived and opened soon as got back. They will not take back the monitor with missing parts even though 1 year warranty they are saying doesn't cover that so I am stuck with something I can't use unless I order the missing parts from them at premium price. Needless to say I will not be purchasing anything from Samsung Canada again as most companies have a 7-14 day return policy for these issues so common sense says if Samsung only has 48hrs there is a reason.

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