Business ProfileforVista Credit Corporation

Friday April 12th, called Vista for a faulty water heater. **** **** technician came in and deemed it rusting out and leaking, needed replacing. Left message with Vista. Never returned the call. I had a local restoration crew in to remove the laminate flooring and subfloor and started drying the basement which saw flooding in roughly a third of the floor. Called Vista on Monday to have the contract ended and the leaky unit removed. They said they would call back that day. They did not I called Tuesday and got the same answer, we will contact you before the end of the day. No call. Today, I contacted the ‘service agent’ again and was put on hold. Eventually I was told that the contract would be terminated. I asked who will remove and dispose of the faulty leaking equipment. They informed me that the removal and cost were on me. I then asked, what if I want you to replace the unit according to the contract? The response was that I could, but I would have to enter into another multi year contract. I directly asked, “Are you saying that Vista will not honour the existing contract. After some silence, the answer was yes, they will not honour it. The removal and disposal will cost me roughly $300, not including the $1,000 deductible for the wrecking crew this past Friday. I’ve already purchased a new heater and am having it installed whenever the old leaky unit is removed. Scheduled removal for Friday. Originally, they wanted me to pay out the unit to the tune of $500, before they would do anything. I haven’t even begun to cost out what the new flooring and subflooring will cost yet. I just want to be reimbursed for the cost of the removal, which I believe is their responsibility.