We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Furnace Factory Direct Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

5

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Robert T

    Date: 20/08/2023

    ******, summer 2023. AC stopped working just days before my vacation. I get ******* from Furnace Factory Direct phone number from my son. Call them with plan to replace 22 years old furnace and AC. He showed up next day (not to mention that I call them after hours) as we scheduled. We set up a contract with installation day upon my return from vacation. ******* offered to look in to AC what I agreed. But the rain started poring from nowhere. He was committed so I followed them with umbrella and hold the umbrella until he replaced a capacitor on AC. 10 minutes later AC was up and running. Very impressive. The day we scheduled a replacement his crew showed up on exact time. I was surprised how organized they were. They put a runner from entrance to furnace, replaced it including outdoor unit, coil, new lines even drain line from furnace. Cleaned up as nothing happened. No trace there was a major work. Impressive.But more impressive was that all work including test run of heating up the house to 25 degree C and ******* down to 20 degree C with all the work done just under 5 hours.

Furnace Factory Direct Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.