ComplaintsforCredit Bureau of Canada Collections
Collections Agencies
Additional Complaint Information
Customer Complaint:
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Complaint Details
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Initial Complaint
03/12/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I receive numerous calls daily from what appears to be an auto-dialer. The messages left reference a credit issue resulting from a closed account with an ISP (*******************). The message uses my last name, but an incorrect first name. I have no account with ****, or any outstanding monies out to them, and amicably closed my account with **** nearly two years ago. I want these calls to stop, and any damage to my credit rating that may have resulted because of this misrepresentation to be resolved.Business response
03/01/2022
Business Response /* (1000, 6, 2021/12/15) */ Wednesday December 15, 2021 Ms. ****** * Complaint Administrator Better Business Bureau Kitchener, Ontario Re: **** ********* Your File # XXXXXXX Dear ******: We acknowledge receipt of the complaint lodged by Mr. *********, we thank him for taking the time to write us. While we regret the circumstances prompting this communication, we welcome the opportunity to respond. We confirm, at no time have any calls been initiated to the telephone number (************) listed in the correspondence however, we have identified calls have been made to ************. Since Mr. ********* has stated he has no outstanding obligation with ******************, no further calls will be made to these numbers regarding this matter. We have no evidence of this being placed on Mr. *********'s credit report. If there is evidence contrary to this, we ask Mr. ********* to provide it. We apologize for any inconvenience we may have caused Mr. ********* as a result of our calls. Should you require any further information, please contact the undersigned. Regards, Mr. ******* ****** Vice President, Quality Assurance & Compliance Credit Bureau of Canada Collections **************@singlepointgi.com ************Initial Complaint
18/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was incorrectly sent to collections by *******************. After many many attempts to fix this, I finally had them correct the issue. They sent a letter to Collectcents telling them to cease all collection attempts and to remove the collection from my ******* and ********** credit reports. It has now been a year and this is still showing on my file as a paid in full remark. This means it will remain for another 5 years! I want the remark removed and a letter sent to ******* and ********** explaining the incorrect reporting!Business response
06/12/2021
Business Response /* (1000, 5, 2021/11/23) */ Tuesday November 23, 2021 Ms. ****** ***** Complaint Administrator Better Business Bureau Kitchener, Ontario Re: ***** ***** Your File # XXXXXXX Dear Ms. Smith: We acknowledge receipt of the inquiry made by Ms. ***** *****, we thank her for taking the time to write us. We have reviewed the account in question and our records show this remained outstanding for several months after us initial correspondence to you, advising you of the situation. Having said that, although this is not our regular practise but due to the time that has elapsed since the account was resolved and today and the balance, we will agree to have this item removed from your credit report. We have initiated contact with both ******* and ********** requesting this be removed. Please allow seven (7) days to have this change reflected on your report. Regards, Mr. ******* ****** Vice President, Quality Assurance & Compliance Credit Bureau of Canada Collections **************@singlepointgi.com ************Initial Complaint
16/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been receiving multiple calls a day to my phone with nothing but a reference #. ***************************************** I have a very common name and I refuse to call back with such little detail left On a Voicemail. This needs to be looked into and fixed.Business response
23/11/2021
Business Response /* (1000, 5, 2021/11/19) */ Friday November 19, 2021 Ms. ****** ***** Complaint Administrator Better Business Bureau Kitchener, Ontario Re: ***** ********** Your File # XXXXXXX Dear Ms. Smith: We acknowledge receipt of the inquiry made by Mr. ***** **********, we thank him for taking the time to write us. We can confirm, we have made several attempts to contact Mr. ********** without success. The nature of our calls is with respect to an unresolved business matter with our client, ******** Unfortunately, due to Privacy laws, we are unable to provide any further details without speaking with Mr. **********. With that said, we encourage him to contact our office at the number provided in our messages. Regards, Mr. ******* ****** Vice President, Quality Assurance & Compliance Credit Bureau of Canada Collections **************@singlepointgi.com ************ Consumer Response /* (2000, 8, 2021/11/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have managed to verify it with both original loaner and managed to get in touch with someone at the company. Thank you for the helpInitial Complaint
16/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a bankruptcy and got discharged, my credit file was a clean slat, today I found on my credit report a collection from this company for a debit prior of 2018 when all my debt was disclose on my bankruptcy,Business response
08/02/2022
Business Response /* (1000, 5, 2021/11/18) */ Thursday November 18, 2021 Ms. ****** ***** Complaint Administrator Better Business Bureau Kitchener, Ontario Re: *** ******** ************ Your File # XXXXXXXX Dear Ms. ****** We acknowledge receipt of the complaint lodged by Ms. *** ******** ************, we thank her for taking the time to write us. After completing our preliminary search, we have been unable to locate any account pertaining to Ms. ****** therefore, we ask if she can provide some further details regarding the item that is appearing on her credit report. In addition, we ask that she provide her Trustee information, along with file number and date of filing so we may investigate this matter further. Regards, Mr. Stephen M. Vice President, Quality Assurance & Compliance Credit Bureau of Canada Collections **************@*************.com ************ Consumer Response /* (3000, 7, 2021/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) If nothing was found on my name why is showing in my credit report Business Response /* (4000, 9, 2021/11/23) */ We understand how frustrating this must be however, without further information from Ms. ******, we can not investigate this matter. We ask that her to provide some evidence of this item so this can be investigated found and resolved. Consumer Response /* (4200, 11, 2021/11/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) What more info is needed Business Response /* (4000, 13, 2021/12/01) */ Please provide what you see on your Credit Report. Consumer Response /* (3000, 17, 2021/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) ************************ a print screen of what is showing on my credit report Business Response /* (4000, 19, 2021/12/15) */ ************************************** I will work with the Consumer to resolve this issue, please forward what you can so we can resolve the matter. Consumer Response /* (4200, 21, 2021/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) i will send the attachments to the email **************@*************.com Consumer Response /* (3000, 26, 2022/01/20) */ Any updates Business Response /* (4000, 28, 2022/01/27) */ We have not received an update from our Client.Initial Complaint
16/11/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Apparently this is a collections agency who continuously calls me two times a day and leaves messages regarding an unpaid debt by an individual who is not me. I have contacted this company and told them to stop calling me that the party they are looking for is not me, they agreed to remove my phone number from their automated calling system. However that has not happened, I still get two calls a day slide lock the number and now I get to voicemails a day from this company I have contacted them again and ask them to remove my number and that has not happened I need this to be rectified as I don't need to be hearing from someone else's debt problems.Business response
30/11/2021
Business Response /* (1000, 5, 2021/11/19) */ Friday November 19, 2021 Ms. ****** ***** Complaint Administrator Better Business Bureau Kitchener, Ontario Re: ****** ******* Your File # XXXXXXX Dear Ms. ****** We acknowledge receipt of the complaint lodged by Mr. ****** *******, we thank him for taking the time to write us. While we regret the circumstances prompting this communication, we welcome the opportunity to respond. We confirm, the telephone number ************** listed in the correspondence has been located and removed from our database so no further calls will be made to him regarding this matter. We acknowledge Mr. ******* did call into our office and the Representative did remove this number from our database however, he overlooked a process to save his changes, which prompted further unnecessary calls to Mr. *******. We apologize for any inconvenience we may have caused by these continued calls. Should you require any further information, please contact the undersigned. Regards, Mr. ******* ****** Vice President, Quality Assurance & Compliance Credit Bureau of Canada Collections **************@singlepointgi.com ************Initial Complaint
12/10/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is calling non-stop to speak to ***** ***** about outstanding debt. They go by the name of Credit Bureau of Canada Collections. ***** ***** is 5 years old and has no debt. ****************************************Business response
19/05/2022
Business Response /* (1000, 5, 2021/10/14) */ Thursday October 14, 2021 Re: ****** ***** Your File # ******* Dear Ms. *****: We acknowledge receipt of the complaint lodged by Mr. *****, we thank him for taking the time to write us. While we regret the circumstances prompting this communication, we welcome the opportunity to respond. Although Mr. ***** provided no telephone number we may have called, as the telephone number provided in his complaint is not in our database, we acknowledge you called our office and requested we stop calling your number, to which we have removed the number from our database. We apologize for any inconvenience we may have caused by our calls, we trust you will pardon the experience. Should the BBB require any further information, please contact the undersigned. Regards, Mr. Stephen M. Vice President, Quality Assurance & Compliance Credit Bureau of Canada Collections *******.******@*************.*** 800.256.8964
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Customer Complaints Summary
206 total complaints in the last 3 years.
75 complaints closed in the last 12 months.