Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  D**** B**** of Credit Bureau Of Canad Collections Canada ignored the letter that was sent to everyone on my credit report and failed to mention it was initially received then they call me and try to gaslight me into paying I am reluctant to pay such a company **** ** ********* ***** *** *** *** **** they appeal to the conscience which si not what a collection agency does they are supposed to observe and report simply put. They are NOT on my credit report someone else is though so they are either pretending to be them or simply have not gone through the proper channels to verify themselves I have received some letters from various collection companies but a lot of those are **** ***** that I put in the garbage because the ******** have my address too there is no willingness for me to have ample time ** * ******** ****** to verify them **** ***** *** *** ******** *** ** *** **** ***** *** *** ***** ** ****** ** **** ** **** ****. * **** **** *

  Business Response

  Date: 05/12/2022

  Monday December 5, 2022
  
  
  Ms. ****** *******
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ****** ********
  Your File # ********
  
  Dear Ms. *******:
  
  We acknowledge receipt of the complaint lodged by Mr. ********, we thank him for taking the time to write us.
  
  We are authorized Agents working on behalf of ** ****, who have requested we contact Mr. ******** in an attempt to resolve a business matter.   We empathize with Mr. ********’s current situation, and we can assist him in resolving this amicably with his co-operation.
  
  We have temporarily placed this account on hold as we wait for further correspondence from Mr. ********. 
  Based on your request to have no further contact with us, we will cease our activity however, this will not get resolved without his input.  We encourage him to contact our office and speak with a Representative.
  
  Regards,
  
  
  
  Mr. Stephen M.
  SVP of Compliance
  Credit Bureau of Canada Collections  
  ###-###-####
  

  Customer Answer

  Date: 05/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I also wish to add that I am seeking the possibility of going bankrupt * *** *** ****** ** ** ******** ** ** *** ** **** ***** ******* * *** *** **** ** ** ** *** ***** * ** ******* ** ****** ********** **** * ********* ******* **** **** **** ** * **** *** ******** ** ******* ** ******** ******* **** *** *********** ** ****** ** ** *** ** *** ** *** ** ******** ** ***** **** * ***** **** ** ** ** ******** ******** * ** ********* ** ********
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:25/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this business to pay a debt I owed. The amount of the debt was $131.50. I accidentally paid then $598.50 and over payment of $467. No one contacted me to inform me of my overpayment. I have made several calls to the business to have my over payment sent to me. I have not had this happen and I am filing this complaint ** **** *** * ******* ****** *** ** **** *** *** I can provide an account number if required.

  Business Response

  Date: 29/11/2022

  Tuesday November 29, 2022
  

  Ms. ****** **
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ******** ********
  Your File # 18461139
  
  Dear ******:
  
  We acknowledge receipt of the complaint lodged by Ms. ******** we thank her for taking the time to write us. While we regret the circumstances that have led to this correspondence, we welcome the opportunity to respond.
  
  Ms. ******** erroneously made two (2) on-line payments to us, one (1) on November 8th, the second on November 10th.  It was clear to us where the first payment was to be applied, the other, which is the payment Ms. ******** is referring to in her complaint, we did not receive clear direction.
  
  Ms. ******** contacted our office regarding this payment and we have provided her with two (2) options how these funds can be reimbursed to her. 
  
  We await her final instructions on which option she is choosing.
  
  Should the BBB require any further information, please contact the undersigned.
  
  Regards,
  
  
  
  Mr. Stephen M.
  SVP of Compliance
  Credit Bureau of Canada Collections  
  ###-###-####y here...

  Customer Answer

  Date: 30/11/2022

  I am disputing the charge with my bank as I do not trust the merchant. I was told that they did not receive my payment. Once I said I dined a complaint with BBB miraculously my payment was found. Thank you. 

• Initial Complaint

  Date:01/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every few months, I get bombarded calls by this "company", saying they're the "Credit Bureau of Canada Collections Agency. This is not a sale call". ***** **** *** ********* ********* ******* ******* * ***** ********* I've never defaulted on any loans, credit cards, utilities, etc. This has been going on ever since I switched my phone number over six and a half years ago. If I ever deafulted on any sort of payment, the company needs to mail me first before calling me. Yet, I've never received any such thing. Also, the Credit Bureau of Canada Collections doesn't address me by my real name. *** ******* *** **** **** ******* ****. I've had their number blocked, and they continue to call and leave messages every two to three months. They're relentless, despite me telling them to leave me alone *** **** ** * ****. For those looking up this business, ***** **** *** ***** ******** **** * ***** *** yes, they're trying to make it seem like they're the government of Canada.

  Business Response

  Date: 07/11/2022

  Monday November 7, 2022
  
  
  Ms. ****** *****
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: Melissa S.
  Your File # *******
  
  
  Dear Ms. *****:
  
  We acknowledge receipt of the complaint lodged by Ms. S.s.  We thank her for taking the time to write us. While we regret the circumstances prompting this communication, we welcome the opportunity to respond.
  
  Back in October 2018, Ms. Sa. lodged a complaint to the Better Business Bureau regarding this same issue.  As we stated in 2018, the nature of our calls are in regards to an unresolved business matter with ****** **** * **** *********.   It’s important that we speak with Ms. S. to resolve this matter.  Should her records indicate this has been resolved or have information contrary to our records, we encourage her to provide this information to us.
  
  With Ms. S. declaring she would like no further calls being made to her, we have removed her telephone number from our database.
  
  Should Ms. S. wish to speak with me directly or should you have any questions or concerns, please feel free to contact the undersigned.
  Regards,
  
  
  
  Mr. Stephen Miller
  SVP of Compliance
  Credit Bureau of Canada Collections
  [email protected]
  800.256.8964 ext 3256

  Customer Answer

  Date: 07/11/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Melissa S.

• Initial Complaint

  Date:05/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed my credit report and found CBCC as a collection agency claiming I owe them $392. I have never delt with them, don’t know who they are or what they do. Never received mail from them, never received a call from them, never had any services from them, never received an email on their behalf… nothing. Out of thin air they have an open account in my name on Sept 2nd 2022 and on October 3rd 2022 have dropped a collection claim in my credit file. Hoping to get this resolved soon.

  Business Response

  Date: 12/10/2022

  Wednesday October 12, 2022
  
  Ms. ******* **
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: ***** *****
  Your File # ********
  
  Dear *******:
  
  We acknowledge receipt of the complaint lodged by Mr. ***** *****, we thank him for taking the time to write us. While we regret the circumstances that have led to this correspondence, we welcome the opportunity to respond.
  
  We have been retained by the City of Kawartha Lakes and have asked us to contact Mr. ***** regarding an outstanding ticket that was issued to Mr. ***** under the Highway Traffic Act back in September 2000.  The infraction occurred on Highway 115, Manvers Township, while Mr. ***** was residing on ******** Avenue in Candiac, Quebec.   
  
  We encourage Mr. ***** to contact our office and resolve this matter.  Alternatively, Mr. ***** can contact the undersigned directly at the number provided belo**
  
  Regards,
  
  
  
  Mr. Stephen M.
  SVP of Compliance
  Credit Bureau of Canada Collections  
  ###-###-####

• Initial Complaint

  Date:21/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consistent calls from 877-867-7507. Cannot block and delete the number. Recorded voice states to call back immediately regarding a bogus file number. Claims to be Collections Agency but I have no outstanding debt and an excellent credit score. Filing a complaint so this bogus, fraudulent company can be found and shut down.

  Business Response

  Date: 28/09/2022

  Tell us why here...

  Wednesday September 28, 2022
  
  Re: ****** ******
  Your File # ********
  
  Dear BBB:
  
  We acknowledge receipt of the complaint that was lodged by Ms. ****** ******, we thank her for taking the time to write us.
  
  We are authorized Agents acting on behalf of ******* Utilities and they have asked us to contact Ms. ****** regarding an unresolved business matter.  We have made a total of nine (9) attempts since mid-July to contact Mr. ****** without success.
  
  We encourage Ms. ****** to call our office at the number quoted in her complaint, as this is scheduled to be reported to the Credit Reporting Agencies in the coming days.  This would have an impact to Ms. ******’s excellent credit score.
  
  Regards,
  
  
  Mr. ******* ******
  SVP of Compliance
  Credit Bureau of Canada Collections
  **************@*************.com
  ************ **** ****

  Customer Answer

  Date: 04/10/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have called ******* Utilities and there is a misunderstanding as the collection required, I have not lived at the property in some months. They forgot to close the account and neglected to send me the final billing to my provided forwarded address. 

  It is my recommendation that the company register with the BBB, improve their services so they do not appear fraudulent scam artists, and quit using monotone recorded messages to communicate with their customers. This does not seem like a legitimate business when you do not receive a message from an actual human being. 

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am continually getting calls on my personal cell from 905 857 3770 the Credit Bureau of Canada on behalf of **** for a debt that is not mine. They ask for my daughter's name. She is an adult of 28 years old and can handle her own finances. I have repeatedly told them to stop calling me my cell as I am not her and even provided her number on multiple occasions. If they cannot reach her that is not my issue. I am continually being harrassed by these calls and I am not the one the owes any money to ****. My daughter might, but that is not my concern as she is an adult and I have no insight into her finances. If they think they have the right to call me because I have a **** account, then I will cancel all my business with **** and take legal action against **** and the Credit Bureau of Canada for harassments. I want my number removed from their database and they are never to call me and ask for my daughter.

  Business Response

  Date: 21/09/2022

  Wednesday September 21, 2022
  
  Re: Barbara ****
  Your File # ********
  
  Dear *******:
  
  We acknowledge receipt of the complaint lodged by Ms. **** we thank her for taking the time to write us. While we regret the circumstances that have led to this correspondence, we welcome the opportunity to respond.
  
  We have removed the telephone numbers (************ * ************ ) provided in the correspondence, from our database and we apologize for any inconvenience we may have caused as a result of our calls.
  
  Should you require any further information, please contact the undersigned.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance
  Credit Bureau of Canada Collections  
  ************ **** ****
  

  Customer Answer

  Date: 21/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Credit Bureau of Canada Collections at 1450 Meyerside Dr, Mississauga has been calling my home regularly for over 2 years leaving numerous voice mails for my son, *** *********. I have told them to correspond in writing at least 5 times. I also tried to block their numbers, but then they call as an unknown number. Finally today their claim of over $10,000 arrived in the mail. They are suggesting that my son owes this money for a **** **** card. My son has never banked with **** or had a **** credit card. This organization appears to be a complete **** operation.

  Business Response

  Date: 12/09/2022

  Dear *******,

  We acknowledge receipt of Mr. *********** correspondence, we thank him for taking the time to write us.  We have removed the telephone number that was listed in the complaint from our database so no further calls will be made to him regarding this matter.  We apologize for any inconvenience these calls may have made to Mr. ********* and his family.

  Regards,

  Mr. ******* ******

  SVP of Compliance

  Credit Bureau or Canada Collections

  ***.***.**** ext. ****

• Initial Complaint

  Date:17/08/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Un substantiated claim of money owing to ********. The collections bureau has not sent me any correspondence regarding this issue, and I have followed up with ********, and under my ********** number my name and ir alias. They have no record of any monies owing on my behalf. As per my last conversation with an agent from the bureau, I have asked for documentation and have still yet to receive anything. They have now called me at minimum 10 times, and nothing.

  Business Response

  Date: 26/08/2022

  ****** ****** *** **** *** ******* ** ********* ************* ****** ******** ****** ********** *******
  
  Re: ****** *******
  Your File # *******
  
  Dear *******:
  
  We acknowledge receipt of the complaint lodged by Mr. *******, we thank him for taking the time to write us. While we regret the circumstances that have led to this correspondence, we welcome the opportunity to respond.
  
  We certainly can empathize with Mr. *******, as **** **** has advised him the invoice is paid yet we continue to call, seeking payment. We have placed this account on hold and have reached out to our Client searching for further information. As of the date of this letter, we have not received a response.
  
  We will update Mr. ******* immediately following receiving an update from **** ****.
  
  Should he wish to speak with the undersigned directly, please feel to do so. Further correspondence will follow.
  Regards,
  
  
  Mr. ******* ****** 
  SVP of Compliance / Ombudsman
  Credit Bureau of Canada Collections
  ************ ext. ****
  

  Customer Answer

  Date: 29/08/2022

  (The consumer indicated he/she ACCEPTED the response from the business.)
  I look forward to the resolution of this case.
  
  Regards

• Initial Complaint

  Date:16/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope you can help me in dealing with the ********** manner and ********* techniques made by the Credit Bureau of Canada Collections which has been calling me for several years regarding a debt they purchased from ****. Payments were made on this old debt in 2019 and I considered it closed. Furthermore, the **** does not consider this debt outstanding, and I've settled all my accounts with **** in 2019. This company still calls and their agents and robocalls say they are calling 'on behalf of ****', and the **** emphatically denies this and told me that they didn't instruct the CBCC to contact me. Please see the attached letter with information on this matter, as the text does not fit in your information box.

  Business Response

  Date: 26/08/2022

  Friday August 26, 2022
  
  Complaint Administrator
  Better Business Bureau
  Kitchener, Ontario
  
  Re: **** ******
  Your File # *******
  
  Dear Heather:
  
  We acknowledge receipt of the complaint lodged by Ms. **** ****** we thank them for taking the time to write us. While we regret the circumstances that have led to this correspondence, we welcome the opportunity to respond.
  
  We empathize with Ms. ******'s situation, having to sell assets to resolve financial obligations is stressful and when you believe it's behind you, and it re-appears it can be frustrating. We are willing to work with you to resolve this matter and we hope to receive cooperation from Ms. ****** as we may need some additional information from her so we can present this to ****.
  
  The nature of our calls were regarding an overdraft account (# **********) she had with ****. This account was assigned to us in 2019 and Ms. ****** was making regular payments on it. The account was then closed in our office and assigned to another Agency in 2020 and twelve months later assigned to us again, in October 2021. Based on Ms. ******'s comments, she may have settled this account with another Agency. Our rationale behind this is due to the timing of when we started calling Ms. ******, which was not until November 2021 and we would never refuse to send a release letter as our system automatically sends these letters once the account has been satisfied and is closed.
  
  If Ms. ****** believes this account was part of the settlement to resolve all matters with ****, we ask that she provide any documents to support this claim. We have placed the account on hold pending our investigate and to show our support while this remains unresolved.
  
  We are here to assist Ms. ****** in finally resolving this and we encourage her to provide what evidence she has to support her claim of this being paid. She is welcome to contact the undersigned should she prefer to do so.
  
  Regards,
  
  Mr. Stephen M.
  SVP of Compliance / Ombudsman
  Credit Bureau of Canada Collections
  800.256.8964 ext.****
  

• Initial Complaint

  Date:09/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  dec 7/2021 in amt of $ 10660.13 transaction debit to **** paid in full **** ******** ************** 

  Business Response

  Date: 18/08/2022

   
  Re: *** *******
  Your File # *******
  
  Dear Ms. *******:
  
  We acknowledge receipt of the statement made by Ms. *******, we thank her for writing us.
  
  We have spoken with **** who has located and applied the payment. We consider this matter closed.
  
  We thank Ms. ******* for bringing this to our attention and apologize for the oversight.
  
  Regards,
  
  *** ******* ****** 
  SVP of Compliance / Ombudsman
  Credit Bureau of Canada Collections
  ***.***.**** ext. ****
  
  

  Customer Answer

  Date: 19/08/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello,
  
  Thank you for the response to my complaint. I am still requesting a correction to my credit report which may have been completed but it is not stated. May we please have that reconciled.
  
  thanks for you attention in this matter,
  
  ***

  Business Response

  Date: 24/08/2022

  An update was triggered and sent to the Credit Reporting Agencies on August 22, 2022. Please allow them a few days to process the update records that were sent.
  
  Regards,
  *** ******* ******