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Business Profile

Furniture Stores

Wazo Furniture Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 229 total complaints in the last 3 years.
  • 215 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    orders were put in and payment was made, but no products delivered. The phone numbers listed are out of service. ***** ** ** *** ** *********

  • Initial Complaint

    Date:06/01/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ******** *** **** ********* I purchased two chairs $491.66 was the price. I had purchased them Dec. 7/24. I subsequently sent them two emails - on Dec. 21 they responded that they would be in touch. They were not. I have called today and the phones have been disconnected. * **** *** * *** ***** **** **** **** **** ********* ** *** ******* *** ****** **** ***** ** **** **********

  • Initial Complaint

    Date:06/01/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 6th, 2024 I placed an order for $702.07 for 6 dinning chairs with Wazo Furniture. On November 26th 4 of the 6th chairs were delivered. On November 30 I contacted Wazo customer service via email to inquire of the 2 missing chairs. On December 5th Wazo service created a new order for the remaining 2 chairs. Since then I have contacted Wazo service multiple times via email and telephone using contact listed on their website with no response. The phone number is now no longer in service. I have not received the 2 remaining chairs nor a refund and am now unable to contact the company with any response. Their website appears to also still be accepting orders.

  • Initial Complaint

    Date:06/01/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Harper Cream Boucle Lift Up Storage bed August 31, 2024. Order confirmation ********. I was told expected delivery would be late November. Early December I called their customer service line at least 20 times. Was put on hold for up to 1 1/2 hours only to be disconnected each time. I have never been able to connect personally with a customer service rep. Emails were sent, the most recent being Dec 20th but no response. I even tried calling the sales rep who gave me a personal phone number but no response. This could have been a work phone. All I want is either delivery of the bed I purchased or a refund of the total cost of $1121.04.

  • Initial Complaint

    Date:06/01/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction- November 1 2024 Amount - $702.45 My order was for a king-size Brooklyn platform bed. By the end of November, the bed was expected to be back in stock. However, I still have not heard from Wazo. when I contacted them by email. No answer is received. Additionally, I am unable to reach them by phone. **** ** ******* ************ *** ********** ********* 

  • Initial Complaint

    Date:06/01/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello BBB team, I purchased a chair from Wazo Furniture back in November 23, 2024 from their website but I have not received it. ***** **** **** ****** **** *** ******** ******* ** ** ****** ** ******* *** this is my attempt to get my money back. I’ve emailed and messaged through social media without any response. I would truly appreciate your help in any way. ***** *

  • Initial Complaint

    Date:06/01/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Requested a refund multiple times, did not hear bar form the merchant.

  • Initial Complaint

    Date:06/01/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for a live edge table on December 2. Told as per online that it would be 10-14 business days. I am not able to get a hold of a person at the company. I've tried several times of the day. I've held for 2 hours to be disconnected. Emailed with generic response. Tried again today...Phone has been disconnected. Tried calling the Montreal store without any success. I can't seem to reach anyone to get my product or a refund.

  • Initial Complaint

    Date:06/01/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered three bar stools on November 29, 2024. Paid 243.21 CAD. Items were in stock at the time of ordering and to be shipped/delivered within 10-15 business days. Have not heard anything from the company despite attempts to contact and have not been refunded as requested.

  • Initial Complaint

    Date:06/01/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 tables and 1 bench Nov 19, 2024 and have waited 7 weeks with no shipping notification from the company. When I made the purchase the bench and one table was in stock and the other table was available end of December. I reached out to the company twice - the first time I was told in stock items would be shipped immediately and the second time there was no response. The company failed to fulfill its shipping policy from its online website that in stock items would ship within 10-14 business days. *** ****** ***** *** ******* **** **** ****** *** ** ****** *** * ***** **** ** ***** **** ********* **** ********** 

Wazo Furniture Inc is NOT a BBB Accredited Business.

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