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          Pet Supplies

          Spark Paws

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Pet Supplies.

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          35 Customer Reviews

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          • Meg G

            09/01/2025

            Tracking number cant be linked to a carrier. directs you to a tracking app that you have to pay to use.

          • Elizabeth C

            08/01/2025

            * **** *** *** **** ****** **** ** ****** I now disputed the charge with my credit card. Spark paws said I ordered from a fraudulent site but it wasn’t theirs *** ***** * ******* **** ** ***** ** ***** **** *** ****** *****  I was also told my order was delivered and when I didn’t get it they said i must have put the wrong order incomplete address on my order. I didn’t. So they said they’ll give me a 60% refund. Not acceptable at all. Horrible.

            Spark Paws Response

            20/02/2025

            Dear BBB Team, We recently came across a customer review on our BBB profile from ********* ********** (*********@*****.com) regarding an order issue. After thoroughly searching our system, we were unable to locate any order, transaction, or interaction associated with this individual. We take all customer concerns very seriously and are committed to providing exceptional service. However, as we have no record of any purchase or communication with this person, we kindly request a review of this submission, as it may not reflect an actual transaction or interaction with our company. If there is any additional information available that could help us verify this claim, we would appreciate the opportunity to investigate further. Please let us know how we should proceed in addressing this matter. Thank you for your time and assistance.

          • M. A.

            07/01/2025

            Never received my order, asked for refund, they offered to reship the product, I gave them a chance. ***** on me! Never received that order either, now they want to give me a 70% refund, but I received nothing!

            Spark Paws Response

            20/02/2025

            Dear BBB Team,

            We recently came across a customer review on our BBB profile from **** ****** (*******@*****.com) regarding an order issue. After thoroughly searching our system, we were unable to locate any order, transaction, or interaction associated with this individual.

            We take all customer concerns very seriously and are committed to providing exceptional service. However, as we have no record of any purchase or communication with this person, we kindly request a review of this submission, as it may not reflect an actual transaction or interaction with our company.

            If there is any additional information available that could help us verify this claim, we would appreciate the opportunity to investigate further. Please let us know how we should proceed in addressing this matter.

            Thank you for your time and assistance.

            Customer Response

            20/02/2025

            Seems about right, deny that it ever happened, even though when I first sent an email the response was we will send another set out immediately! My bank will handle the money side, I will make sure everyone I speak to knows of my experience and I will consider it a life lesson.

          • Paula M

            04/01/2025

            ** * ***** **** **** **** ***** * ****** After placing an order on Dec.6,2024 for Christmas pajamas my order finally arrived Jan. 3,2025. I emailed several times requesting updated tracking info as my link was showing it stuck in China. U was assured it would arrive I. 2-12 days and by Christmas Eve. I tried calling their 888 number only to hear they were only responding by email. I requested a refund since I no longer needed these for Christmas gifts and was told they only offer refunds by Dec. 20th. Worst customer service I have ever encountered. ***** **** ***** ********** This company does not stand behind its service and products.

            Spark Paws Response

            20/02/2025

            Hi *****,

            Thank you for sharing your feedback. We sincerely apologize for the delay and understand your frustration. We’ve reached out to you directly via email to resolve the issue and make it right. We’re here to ensure you have the best experience with us and are offering a solution that we hope works for you.

            Please feel free to check your inbox, and let us know if you have any questions!

          • Nancy M

            02/01/2025

            Does not honor returns. Shipping is 3-4 weeks from China. Poor customer service. Aims to exchange items but no refunds.

            Spark Paws Response

            20/02/2025

            Hi *****,

            We sincerely apologize for the frustration you experienced with your order and for any confusion regarding our return policy. Our intention is always to provide the best customer experience, and we regret that we initially fell short in addressing your concerns.

            After reviewing the situation, we can confirm that a full refund for the pajamas has been processed. You should have received an email confirmation, and the amount was credited back to your original payment method.

            We truly appreciate your feedback and will use this as an opportunity to improve how we handle similar situations in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

          • Megan H

            02/01/2025

            *** ****** ** *** **** **** ** * ***** I’ve ordered not once but twice back in November in hopes that I would receive PJs for Christmas for my dogs. Nothing. Tracking has not been updated since 26 December 2024. It’s absolutely awful customer service. ** *** ****

            Spark Paws Response

            20/02/2025

            Hi *****,

            We’re sorry to hear about your experience and truly understand your frustration. After reviewing your case, we can confirm that both of your orders were successfully delivered to your address. However, to ensure your satisfaction, we went ahead and issued a full refund for both orders, and you were able to keep the items as well.

            We appreciate your feedback and always strive to improve our service.

            If there’s anything else we can assist you with, please don’t hesitate to reach out.

          • Jay L

            28/12/2024

            They ship from China and will not send the items.

          • Jill M

            27/12/2024

            Delayed shipping. Ordered 11/30. On 12/19 I sent an email asking for the order to be cancelled d/t long shipping time and no longer needing the items. They said items were in transit. Arrived 12/23. Initiated contact about returning items on 12/23. Items do not fit my dog. Attempting to return for refund. No customer service number to call. Emails answered slowly. Are stating holiday returns must be by 12/20. I did not even have the items yet on that date. Offering store credit which I do not want. I want a full refund and will keep bothering them. The items are coming from overseas despite stating a US company. I think it’s bogus. Can anything be done to force them to refund?

          • Ashley S

            25/12/2024

            Ordered on Dec 4th, said it would take up to 9 business days to be delivered…ok, shipped on Dec 6th, so I would have been happy receiving the week before Christmas. Here it is Christmas Day and still haven’t received my purchase or communication about my purchase. I’m starting to wonder if this company is a ****.

          • Heather T

            23/12/2024

            Shippping policies are misleading. Shipping takes much longer than they say on their website. Tracking is useless as it provides no real information for where you purchase is or when it will arrive. **** ** ********* **** * *** *** **** ********* **** ************  I have not received my merchandise 20 days after purchase (almost 2 times the maximum they said it would take). Have asked for a refund only to be ignored.

          Customer Review Rating

          1.31/5

          Average of 35 Customer Reviews

          Contact Information

          1056 Finch Ave

          North York, ON M2H 1E8

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          (888) 201-5502

          BBB Rating & Accreditation

          B

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