Reviews

Review Details

• Review fromCrystal C

  Date: 11/04/2025

  4 stars

  Crystal C

  Date: 11/04/2025

  * ** ********* ** *** ****** ** ******** ******* ** **** **** *** ******* ********** **** *** ***** *** ********* ** ***** ********* ******* ******* **** *** ******** ***** ** My experiences both with customer service and quality of product have been great. I love both of my hoodies that I have received for my dog and myself. So comfortable and well made. The have arrived within an acceptable amount of time too. The first time I ordered I accidentally put the order through twice. * ***** **** **** *** * ******** **. I immediately reached out by email and they cancelled my second order and refunded me promptly. Upon receipt of the items I actually received both orders anyway. My recent second order came in a reasonable amount of time as well. The hoodies are great and prior to my order I was communicating with the company regarding a couple inquiries. I never had any issue with communication. They even sent me a 15% off coupon code for my purchase on top of the sale prices. Honestly, have not had any issue either time I have ordered. I even get compliments on my green hoodie all the time too which is funny when I tell them I got it from a dog clothing company. ****  These are my favorite warm hoodies so far.

  Spark Paws

  Date: 24/04/2025

  Hi *******, Thank you so much for your thoughtful and kind review! ?? We're thrilled to hear that both you and your pup are enjoying the hoodies — and that they’ve become your favorites! It truly means the world to us to know that you’ve had such positive experiences, from product quality to customer service and timely delivery. We really appreciate you pointing out the importance of ordering through our official site — it helps us ensure a smooth and secure experience every time. Also, we’re glad we could assist you quickly with your duplicate order — thanks again for reaching out right away! Your green hoodie story made us smile — we love hearing that it gets compliments! ???? Thanks again for your continued support, *******. We hope to keep impressing you with future orders too! Warm regards, The Spark Paws Team

• Review fromAmber D

  Date: 02/03/2025

  1 star

  Amber D

  Date: 02/03/2025

  I ordered two items for my dog and the items never came. I waited two weeks and then spent another two weeks arguing with customer service about getting a refund. Over 30days after I placed my order, I contacted my credit card company and reported this business. I was issued a refund due to ********** charges. Highly recommend NOT ****** ******** **** this company. ******* *** ******

  Spark Paws

  Date: 18/03/2025

  Dear *****, We sincerely apologize for the frustration you experienced with your order. We understand how important it is to receive your items in a timely manner, and we regret the delays caused by recent changes in U.S. import regulations. Unfortunately, these new customs requirements resulted in longer clearance times beyond our control, which affected the delivery of your package. That said, we want to clarify that your order was indeed shipped on February 3rd and, despite the delays, it was successfully delivered to you on March 11th. In response to your request for a refund, we promptly issued a full refund to ensure your satisfaction, even before the package arrived. This means you ultimately received both a full refund and the items at no cost to you. We always strive for transparency and fairness in our transactions, and we regret that your experience did not meet your expectations. If there’s anything further we can do to address your concerns, please feel free to reach out to us directly. Thank you for your feedback, and we appreciate the opportunity to improve.

• Review fromElizabeth C

  Date: 08/01/2025

  1 star

  Elizabeth C

  Date: 08/01/2025

  * **** *** *** **** ****** **** ** ****** I now disputed the charge with my credit card. Spark paws said I ordered from a fraudulent site but it wasn’t theirs *** ***** * ******* **** ** ***** ** ***** **** *** ****** *****  I was also told my order was delivered and when I didn’t get it they said i must have put the wrong order incomplete address on my order. I didn’t. So they said they’ll give me a 60% refund. Not acceptable at all. Horrible.

  Spark Paws

  Date: 20/02/2025

  Dear BBB Team, We recently came across a customer review on our BBB profile from ********* ********** (*********@*****.com) regarding an order issue. After thoroughly searching our system, we were unable to locate any order, transaction, or interaction associated with this individual. We take all customer concerns very seriously and are committed to providing exceptional service. However, as we have no record of any purchase or communication with this person, we kindly request a review of this submission, as it may not reflect an actual transaction or interaction with our company. If there is any additional information available that could help us verify this claim, we would appreciate the opportunity to investigate further. Please let us know how we should proceed in addressing this matter. Thank you for your time and assistance.

• Review fromM. A.

  Date: 07/01/2025

  1 star

  M. A.

  Date: 07/01/2025

  Never received my order, asked for refund, they offered to reship the product, I gave them a chance. ***** on me! Never received that order either, now they want to give me a 70% refund, but I received nothing!

  Spark Paws

  Date: 20/02/2025

  Dear BBB Team,
  
  We recently came across a customer review on our BBB profile from **** ****** (*******@*****.com) regarding an order issue. After thoroughly searching our system, we were unable to locate any order, transaction, or interaction associated with this individual.
  
  We take all customer concerns very seriously and are committed to providing exceptional service. However, as we have no record of any purchase or communication with this person, we kindly request a review of this submission, as it may not reflect an actual transaction or interaction with our company.
  
  If there is any additional information available that could help us verify this claim, we would appreciate the opportunity to investigate further. Please let us know how we should proceed in addressing this matter.
  
  Thank you for your time and assistance.

  M. A.

  Date: 20/02/2025

  Seems about right, deny that it ever happened, even though when I first sent an email the response was we will send another set out immediately! My bank will handle the money side, I will make sure everyone I speak to knows of my experience and I will consider it a life lesson.

  Spark Paws

  Date: 26/03/2025

  Hi ******, Thanks for providing your feedback. After reviewing our records, we do not have any order under your name. Based on your experience, it sounds like you may have placed an order through a fraudulent website that is impersonating our business. Unfortunately, there are scam websites falsely using our brand name and logo to deceive customers into thinking they are purchasing from us when they are not. To clarify, this transaction was not with us. We strongly advise checking the website domain from which you made your purchase. Since this was not our transaction, we highly recommend you contact your bank or payment provider immediately to dispute the charge and report the scam. We are actively working to identify and shut down these fraudulent websites, as they do not represent our company or our standards of service. We are sorry this happened to you and encourage you to take action as soon as possible. Best, SparkPaws Team

• Review fromPaula M

  Date: 04/01/2025

  1 star

  Paula M

  Date: 04/01/2025

  ** * ***** **** **** **** ***** * ****** After placing an order on Dec.6,2024 for Christmas pajamas my order finally arrived Jan. 3,2025. I emailed several times requesting updated tracking info as my link was showing it stuck in China. U was assured it would arrive I. 2-12 days and by Christmas Eve. I tried calling their 888 number only to hear they were only responding by email. I requested a refund since I no longer needed these for Christmas gifts and was told they only offer refunds by Dec. 20th. Worst customer service I have ever encountered. ***** **** ***** ********** This company does not stand behind its service and products.

  Spark Paws

  Date: 20/02/2025

  Hi *****,
  
  Thank you for sharing your feedback. We sincerely apologize for the delay and understand your frustration. We’ve reached out to you directly via email to resolve the issue and make it right. We’re here to ensure you have the best experience with us and are offering a solution that we hope works for you.
  
  Please feel free to check your inbox, and let us know if you have any questions!

• Review fromNancy M

  Date: 02/01/2025

  1 star

  Nancy M

  Date: 02/01/2025

  Does not honor returns. Shipping is 3-4 weeks from China. Poor customer service. Aims to exchange items but no refunds.

  Spark Paws

  Date: 20/02/2025

  Hi *****,
  
  We sincerely apologize for the frustration you experienced with your order and for any confusion regarding our return policy. Our intention is always to provide the best customer experience, and we regret that we initially fell short in addressing your concerns.
  
  After reviewing the situation, we can confirm that a full refund for the pajamas has been processed. You should have received an email confirmation, and the amount was credited back to your original payment method.
  
  We truly appreciate your feedback and will use this as an opportunity to improve how we handle similar situations in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.

• Review fromMegan H

  Date: 02/01/2025

  1 star

  Megan H

  Date: 02/01/2025

  *** ****** ** *** **** **** ** * ***** I’ve ordered not once but twice back in November in hopes that I would receive PJs for Christmas for my dogs. Nothing. Tracking has not been updated since 26 December 2024. It’s absolutely awful customer service. ** *** ****

  Spark Paws

  Date: 20/02/2025

  Hi *****,
  
  We’re sorry to hear about your experience and truly understand your frustration. After reviewing your case, we can confirm that both of your orders were successfully delivered to your address. However, to ensure your satisfaction, we went ahead and issued a full refund for both orders, and you were able to keep the items as well.
  
  We appreciate your feedback and always strive to improve our service.

  If there’s anything else we can assist you with, please don’t hesitate to reach out.

• Review fromJay L

  Date: 28/12/2024

  1 star
  They ship from China and will not send the items.

• Review fromJill M

  Date: 27/12/2024

  1 star
  Delayed shipping. Ordered 11/30. On 12/19 I sent an email asking for the order to be cancelled d/t long shipping time and no longer needing the items. They said items were in transit. Arrived 12/23. Initiated contact about returning items on 12/23. Items do not fit my dog. Attempting to return for refund. No customer service number to call. Emails answered slowly. Are stating holiday returns must be by 12/20. I did not even have the items yet on that date. Offering store credit which I do not want. I want a full refund and will keep bothering them. The items are coming from overseas despite stating a US company. I think it’s bogus. Can anything be done to force them to refund?

• Review fromAshley S

  Date: 25/12/2024

  1 star
  Ordered on Dec 4th, said it would take up to 9 business days to be delivered…ok, shipped on Dec 6th, so I would have been happy receiving the week before Christmas. Here it is Christmas Day and still haven’t received my purchase or communication about my purchase. I’m starting to wonder if this company is a ****.