Complaints

This profile includes complaints for Bell TV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bell TV

  300 - 100 Wynford Dr North York, ON M3C 4B4

• 

  Bell TV

  200 Bouchard Dorval, QC H9S 5X5

• 

  Bell TV

  9500 Collinsville Rd Collinsville, IL 62234-1827

• 

  Bell TV

  6506 N Broadway Saint Louis, MO 63147-2701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm having ongoing issues with Bell TV. For days I have been phoning Bell talked to numerous reps due to quality of service and lack of help. I have had our TV service constantly freezing. I have had new receivers had technicians come to my house had my modem reprogrammed and nothing works. I pay for service and I am unable to use this service. **** *** ********** when you call to get help *** **** *** **** *** ** *** * ******* ** ** ** *** ** *** it never gets fixed. There is no one to talk to to complain. **** ** ****** *** We had issues trying to have Bell installed in the first place. A simple install took months. * **** **** **** **** ******* ** ******** ** **** ***** *** ******** ******* ** ********** *********** 

  Business Response

  Date: 12/04/2024

  Dear ******* ******,

  Thank you for reaching out to us.
  I was unable to find an account with the details provided. Please provide your Bell TV account number to enable us to review your issue.

  Thank you,

  Allyson

  Customer Answer

  Date: 12/04/2024

  
  Complaint: ********
  
  The account information is as follows. Account number is ******* 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 22/04/2024

  Dear ******* ******,
  
  The account number provided ******* is not a Bell Canada account number. Our account numbers are 9 digits.

  Please provide the 9 digit Bell Canada account number if this is a service with us.

  Thank you,

  Allyson

• Initial Complaint

  Date:20/12/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bell keeps sending my home address marketing flyers. I have called them repeatdely (at least 4 times) and asked them to stop the solicitation to my home address and add me to their do not contact list. Each time I am assured I will not be contacted again but each time has been a deception. They advertise a number to contact to prevent further solicitations but the number is just a general contact line and the employees on the other end are often confused at the ask and dont know what to do. wait times for this can be in the hours. I would like Bell to stop contacting me and they currently do not have a method to prevent this or are unwilling to comply with my request. * ******** **** ********** ** **** ***** *** ***** **** ** **** *** **** ***** ******** ********* ***********

  Business Response

  Date: 21/12/2023

  Dear ******* ******,

  Thank you for contacting us. 

  I see that you have been added to our Internal Do Not Contact list as of December 19, 2023.

  It takes 30 days after registration to take effect.

  Thank you,

  Allyson

  Customer Answer

  Date: 23/01/2024

  This continues the previous complaint file with the BBB (Complaint ID: ********, Date Filed: 12/15/2023)???????I have received another letter this morning from Bell. Please see the letter attached. Again I request Bell STOP contacting me. Bell keeps sending my home address marketing flyers. I have called them repeatedly (at  least 4 times) and asked them to stop the solicitation to my home address and add me to their do not contact list. Each time I am assured I will not be contacted again but each time has been a deception. They advertise a number to contact to prevent further solicitations but the number is just a general contact line and the employees on the other end are often confused at the ask and dont know what to do. wait times for this can be in the hours. I would like Bell to stop contacting me and they currently do not have a method to prevent this or are unwilling to comply with my request. * ******** **** ********** ** **** ***** *** ***** **** ** **** *** **** ***** ******** ********* ***********

  Business Response

  Date: 26/01/2024

  Dear ******* ******,

  
  Please reconfirm the exact details of your address and telephone numbers and we will verify again that the information is correct.
  As already advised, your details are already registered in our internal do not contact list. You can also add yourself to the National do not contact list if you wish.

  Please visit ****************.

  Thank you,

  Allyson

• Initial Complaint

  Date:26/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a special off for *** tv package for the ******* ***** ***. The offer was provided through my account which I access through Mybell. I was required to call to get the special price. I called and spoke with a woman who had very little command of the English language however she confirmed the programming had been set up. When the programming did not appear I called back and was told to be patient it could take 24 hrs. When the programming did not appear this am I called Bell only to be told the programming was not added as it did not exist after 2 hrs and several different people I finally spoke to a supervisor who could not find the programming and requested I send a screen shot. By this point I was completely frustrated and did send the screen shot only to be told that he would make his staff aware off it but by this time I was beyond exasperated and could not tolerate being on the merry go round anymore with customer service. So the programming I wanted never got added because they had me so exasperated I had to hang up! So how are they able to offer a program through to their customers that their staff is completely unaware of and furthermore have an employee who barely speak English *** *** say they added the programming. As a consumer I feel completely helpless against their incredible incompetence. I live in an area with limited options for tv services. ***** ***** **** ***** *********** they offered it and then could not provide it within reasonable expectations….2 hrs and complete frustration is not fair to the consumer. It is almost like they just want to wear the consumer down and then they hang up in frustration like I did. I still cannot watch the ***** *** which is ridiculous.

  Business Response

  Date: 04/08/2023

  Good afternoon ***** *****,   
  
  I would like to apologize for the any inconvenience that this situation may have caused you
  
  At Bell, we are committed to being recognized by customers as a leading communications company.  By extension, we value and appreciate your comments and feedback to the end that they make us a better, more responsive company.
  
  I am pleased to have been able to respond to your concern.
  
  Sincerely,
  
  Charles
  Bell Executive Office

• Initial Complaint

  Date:19/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bell's salesman had made legions of promises that my monthly service charge would not change for 2 years. No matter how many times I asked him, the answer was always the same, no change for 2 years. About 1 year later, increase in the monthly charge, 2nd month, another, increase, 3rd month another increase. I had not agreed to endure monthly increases after 1 year. The original charge of about $138 is currently $166.78. I wish to be free from this unforeseen pain.

  Business Response

  Date: 29/05/2023

  Mr. *******,
  
  On behalf of Bell Canada, I would like to thank you for taking the time to reach out to us and allow us the opportunity to resolve your concern. 
  
  I have investigated the matter and would like to confirm the following information that was provided to you by email when you subscribed to Bell:
  
  Important Information: 
  
  •  Prices above may increase during subscription, including during any contract term. If required, Bell will give you written notice of these price increases at least 30 days before the effective date, in accordance with the Bell Terms of Service. Taxes extra. Taxes, prorated charges and applicable usage charges are not set out above and will be shown on bill. 
  
  •  Credits (if applicable) will apply to your first full 30-day billing period and to each full billing period after that, for the duration of your promotion(s). Your billing period may not start on the day you subscribe to or install our services. Credits will not apply to services delivered prior to your first full 30-day billing period or if you terminate the services during a 30-day billing period. 
  
  •  Services are subject to the  Bell Terms of Service.  
  
  •  Any term or promotion start and end dates displayed are subject to change based on the actual installation / activation date of the applicable services. In addition, if you make changes or additions to the services or equipment before or during installation / activation, the changes and impacts to credits and/or charges will appear on a subsequent order summary email, your Service Agreement sent after installation / activation and/or your bill (as applicable). 
  
  •  As applicable, eligibility for credits (including Multi-service promotions), is conditional on your continued subscription to eligible Bell services selected at the time credits are applied. Changes to selected Bell services may result in changes to or loss of credits. Eligibility may vary. 
  
  Kind Regards,
  
  Marc L.
  Bell Canada

• Initial Complaint

  Date:26/04/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our dish quit. Wife called to cancel. I had to speak to them to give permission to talk to her - which we NEVER had to do any time previously. They offered new dish no cost. Asked for it to be mailed as do not it installed we do ourselves. Got a call to set up install. Advised we just want the receiver. That lady was only to make appt. Had to call customer service to cancel. Wife called to just cancel as we not taking time off work for an install. They refused to talk to her, even tho I had already given permission to do so. They kept calling regarding install even tho she had said to cancel request and told the lady why. She made note of it. Bell called us back, but refused to talk to wife, and I was not home, and had already advised to talk to her, and she told them that as well as the fact that I wont talk to them again. This happed a couple times. They will not cancel. We are not paying for something we do not have (havent had since April 17/23).

  Business Response

  Date: 28/04/2023

  On behalf of Bell Canada, I would like to thank you for taking the time to reach out to us and allow us the opportunity to resolve your concern.
  
  As a safegard to your privacy, cancellation of services can only be done by the account owner on file.
  
  We invite you to contact customer service directly  to process the cancellation request.
  
  
  Kind Regards,
  
  Andre
  Bell Canada

  Customer Answer

  Date: 28/04/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I had spoken to them a few days prior and had given them permission to speak with my wife.  I am not home a lot and busy in oilfield when away.  ALL I WANTED WAS THE FREE RECEIVER MAILED/CURRIERED TO US!  We did not require the install as I can do that myself as we are not taking a day off work.  They seemed not to want to comply so CANCEL service.  Now I wish it cancelled from the date we asked it to be cancelled, as I will not pay for services beyond April 16/23.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 04/05/2023

  On behalf of Bell Canada, I would like to thank you for taking the time to reach out to us and allow us the opportunity to resolve your concern.

  Unfortunately, a service cancellation cannot be processed using this avenue.

  You may add an authorised person to your account via your MyBell online profile if necessary.

  Once added, that person may call customer service on your behalf.
  

  Andre

  Bell Canada

  Customer Answer

  Date: 12/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I HAVE REQUESTED A CANCEL. Over the phone and via this complaint.  I GAVE PERMISSION FOR MY WIFE, ****** TO SPEAK TO YOU.  SHE ALWAYS HAS IN THE PAST!!!!!!!!!!!!!

  I WILL NOT WILL NOT WILL NOT, pay any bill from the aforementioned date.
  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 18/05/2023

  We understand you remain dissatisfied however our position remains unchanged.
  
  Regard,
  
  Andre

  Bell Canada

• Initial Complaint

  Date:09/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Aug 2022 I started to have issues with my Bell TV service missing channels and could not find signals, I was unable to get anyone to fix it so I canceled my service in September. I was then billed again so I canceled again in October. They are now charging me for the ****** *** hockey package that they say I subscribe to but I’m unable to watch it as I do not have a bell TV account. I don’t want to pay for this and just want to walk away and not deal with them anymore. I have not prof of cancellation as it was done over the phone

  Business Response

  Date: 14/02/2023

  Dear ****** ****,

  Thank you for contacting us about your TV issue. 

  I see that there is already a pending credit being applied to your bill. This will correct the charges.

  Thank you,

  *******

• Initial Complaint

  Date:21/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bell Fibe Tv was scheduled to be installed yesterday December 16 between 8am-5pm. They were supposed to call 30 mins before arriving. No one showed up, No one called. After I called bell they said the technician was there at 1201 pm. They were not, I was home all day and also there were no tracks in the fresh snow that anyone had driven in driveway. We also have camera surveillance to prove that. The Bell rep just keep repeating that the house was inaccessible but couldn’t specify what that meant. My husband called and they told him someone was there at 830am. They were not. They told him that the next available technician would be here sometime that day and to stay by the phone. No one came or called. Today my husband called. They denied saying someone would come yesterday. Also said that the technician was here yesterday at 3pm. They were not… Finally after escalating to someone who “can access things others can’t” said that actually no one came yesterday and that they didn’t have capacity. She told my husband we have another appointment booked for the 22 and he kept telling them we aren’t available that day. She insisted that’s the new appointment is dec 22, then hung up on him. **** ******** ******* ** *********** ****** ***** **** ****** ****** **** **** *** **** ******* *** ** ******* **** ***** ******** 

  Business Response

  Date: 10/01/2023

  Good morning ** *******-

   

  Bell Aliant would like to formally apologize for the inconvenience you experienced in resolving this installation and service matter.

  At this juncture, I can confirm the install was completed on December 19^th, 2022 as an escalated install appointment.

  Unfortunately, you are not authorized on the account therefore I cannot delve further into details regarding the service/installation however, I will state that a previously refused maximum offer has been applied to the account and I have ******** Bell Aliant’s terms of service for your review regarding missed appointments and any liability/obligation to compensate and will refer you to sections 56 and 57 (b).

   

  I trust the completed work and the above details have assisted in resolving this matter.

   

  Regards-

  Bell Aliant Atlantic Customer Relations Centre

• Initial Complaint

  Date:18/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We've experienced TV disruption for several wks with loss of satellite signal. Spoke to Bell many times who tried *********** to resolve this remotely but it didn't help. A tech visit was scheduled for Sat 10th Sept to replace the PVR box (we were told our own current box was the likely the problem) - nobody showed up or called. Rescheduled for Thurs Sept 15th - nobody showed up or called. Rescheduled for Sat Sept 17th - nobody showed up or called. Rescheduled for Sept 29th - a technician came. Checked TV & PVR box, said the box needed replacing. Asked if he needed access to roof (we live in an apt), if so we would get the super to open the door. He said not necessary, advised us to call Bell & order 9400 Receiver. We did & scheduled a tech visit for installation between 8 -12 Thurs Oct 6th. He showed up after 2pm after I called to ask where he was. He came without the new box, looked at our TV and box and said there was nothing wrong with it and that the problem was outside downstairs. Went down to check this out and never returned or called to provide us with a status update. Called Bell on Fri Oct 7th who checked with their Dispatch/Control Ctr - said the wire outside needed replacing. They said the tech tech had called us but nobody answered. **** ** * *** ***** I was home + we have an answering machine. Scheduled visit for Tues Oct 11th - nobody came or called. Called Oct 12th & after checking with Dispatch/Control was advised the tech came but landlord wouldn't give access. ******* **** The Super is in the building all day if the tech had come or called providing access isn't a problem. Asked for this to be escalated to Mgr - advised I'd receive a call back within 48 hours. Rescheduled tech for Thurs Oct 14th - nobody came or called. Over 48 hours have passed - no call from mgr. We got one credit but need TV and further credit. Account #********* in name of ***** ****** Order #********* ********* *** ** ***** * ***** ******** ***** ** ***** ***********

  Business Response

  Date: 25/10/2022

  We have dispatched a technician October 25th and he concluded that the technical issue is due to a damaged cable that is the responsibility of the building.

  This is the same note that previous technician visits concluded as well.

   

  Advised the customer to contact the superintendent of the building to get the cable repaired.

   

  customer is satisfied with resolution. close case 

  Business Response

  Date: 03/11/2022

  spoke to the customer on october 28th and a technician went to her premises and replaced her receiver and her service is now working. 

  Customer Answer

  Date: 10/11/2022

  
  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. One technician said the box needed replacing, another said the problem was with the outside cable and the apartment landlords responsibility. Once the technician replaced the box we have had perfect service.

  Thank you so, so much for your help in resolving this issue and also to Anthony at the Resolution Dept at Bell. Before your involvement we had weeks of frustration and were getting nowhere.

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:20/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 3 pvr boxes for 3 tv sets and only one was installed. The outside line was strung between and attached to the fence gates of our neighbors and us . If we open the gate or they do the lines will be pulled out. Bell was contacted and I was told a technician would come between 0800 and 1300. I called at 1300 and there is no record of a service appointment? On hold now for 40 minutes. Was told they would come tomorrow. 3 days and no resolution.

  Business Response

  Date: 19/07/2022

  Business Response /* (1000, 8, 2022/07/05) */ The TECH Dispatch was sent, under the supervision of the Bell Executive team, today, July 05th 2022 in order to fix the TV technical issues. There is an appointment for a Bell Contractor Work scheduled on July 26th 2022 in order to check the install issues. I have called the customer at ************ and I have informed him about that