Complaints

This profile includes complaints for Rogers Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rogers Communications

  855 York Mills Rd North York, ON M3B 1Z1

• 

  Rogers Communications Inc.

  1316 2929 Barnet Hwy Port Coquitlam, BC V3B 5R5

• 

  Rogers Communications Inc.

  2111 Main St # 114 Penticton, BC V2A 6W6

• 

  Rogers Communications Inc.

  14A 650 W 41 Ave Vancouver, BC V5Z 2M9

• 

  Fido

  1200 St.Laurent Blvd., Unit 541 Ottawa, ON K1K 3B8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:25/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, nearly two years ago, (Dec 2021) I cancelled my home internet with Rogers. I realized last year that Rogers continued to charge me monthly fees. I requested a refund in December 2022. I was told it would take some weeks to resolve. I then saw that I received only a partial refund on my account, while Rogers continued to charge me a new lower monthly fee. I have called countless times since, each time losing hours to different customer service people. I was told again a month ago it would be resolved. I see I still have a balance and monthly charges on the account. I cannot seem to get this account closed and Rogers is not finding a way to end this charade.

  Business Response

  Date: 02/11/2023

  Hello,
  
  REF:  BBB Serving Central Ontario Complaint #********
  
  At Rogers, we value the feedback received from our clients, and would like to thank ******** for presenting this matter for review. 
  
  Client Concerns:
  -Customer cancelled her home internet in December 2021 and was still billed a refund was provided in December 2022. 
  -Customer noticed she had been billed in the past few months
  -Customer requested an adjustment
  
  Investigative Findings:
  -We reviewed the account and the billed charges
  
  Resolution:
  
  Rogers' Office of the President successfully contacted the customer on November 2, 2023.
  
  -We informed the customer an adjustment was applied to the account and will reflect on the next invoice.  A follow up will be completed on the November 15, 2023 invoice
  
  Rogers would like to thank?the customer for their co-operation in the resolution of this concern. 
  
  Christine S.
  
  Attachée | Bureau du Président
  Advisor | Office of the President

  Business Response

  Date: 02/11/2023

  Hello,
  
  REF:  BBB Serving Central Ontario Complaint #********
  
  At Rogers, we value the feedback received from our clients, and would like to thank ******** for presenting this matter for review. 
  
  Client Concerns:
  -Customer cancelled her home internet in December 2021 and was still billed a refund was provided in December 2022. 
  -Customer noticed she had been billed in the past few months
  -Customer requested an adjustment
  
  Investigative Findings:
  -We reviewed the account and the billed charges
  
  Resolution:
  
  Rogers' Office of the President successfully contacted the customer on November 2, 2023.
  
  -We informed the customer an adjustment was applied to the account and will reflect on the next invoice.  A follow up will be completed on the November 15, 2023 invoice
  
  Rogers would like to thank?the customer for their co-operation in the resolution of this concern. 
  
  Christine S.
  
  Attachée | Bureau du Président
  Advisor | Office of the President

• Initial Complaint

  Date:25/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid September I contacted Rogers to inquire if I could port my son's number to their service as he moved to a remote part of Newfoundland and his current service didn't work there. The number one assurance I wanted was he could keep his number. I was assured he could so we set up and account and they sent the sim card. My son received the sim card so I called to have the number ported and through many different people and departments was told it could not be done. I understood and said then I need to cancel my account as this was the most important piece and only reason I signed up with Rogers. They cancelled it on Sept 25. I received a bill today for 60.87 and when I spoke with support they said it was an activation fee and could not be waived. So they expect me to pay for a service they promised and then could not actually deliver?

  Business Response

  Date: 02/11/2023

  At Rogers, we value the feedback received from our clients, and would like to thank **** for presenting this matter for review. 
  
  Client Concerns :
  -The customer activated their services with the intention of porting in their previous phone number.
  -They were unable to port in their number.
  -The services were cancelled within the buyer’s remorse period.
  -The customer is disputing the account balance.
  
  Investigative Findings :
  -The port in could not be completed.
  
  Resolution :
  Rogers’ Office of the President successfully contacted the customer on November 2, 2023.
  -As a gesture of goodwill, the balance was adjusted in full.
  
  Rogers would like to thank the customer for their co-operation in the resolution of this concern.  

  Customer Answer

  Date: 02/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:25/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called Rogers jun 4/23 to cancel cable. Agreed date of termination jul 4/23 the end of billing period. Returned all Rogers equipment jul 9/23. Received a bill for jul service. Called Rogers and was assured I should not have been charged and that it would be rectified. Rogers employee also removed my credit card auto billing info. Was not rectified, to date I have called 5 times and have been assured it will be fixed. Now have ********* collection after the money. Have spoke to Rogers about this, promised it would be dealt with within a couple of days, and that the supervisor I talked to would call me back in 3 days. No call.

  Business Response

  Date: 26/10/2023

  Hello,

  At Rogers, we value the feedback received from our clients, and would like to thank ***** for presenting this matter for review.

  Client Concerns:
  The former account holder contacted a care agent in June 2023 to submit a disconnect request for July 2023.
  The applicable Rogers related equipment was returned as requested in July 2023.
  A final bill was generated, however; details related to the final bills required a full explanation.
  The final bill was advised as incorrect as per the former account holder.

  Investigative Findings:
  The account was terminated in July 2023 as requested.
  The most recent payment made in by way of a Pre-Authorized payment was applied in June 2023 – that payment supported cost from May 2023 to June 2023.
  The concerned current balance supports cost from June 2023 to July 2023.

  Resolution:
  Rogers’ Office of the President successfully contacted the former account holder on October 26, 2023.
  My findings were shared in detail along with re-prints of invoices to support the balance.
  I also advised I would update the assigned agency was the account is paid in full.

  Rogers would like to thank the customer for their co-operation in the resolution of this concern. 

   

• Initial Complaint

  Date:23/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Fido data plan has a limit of 3gb/month, and the overage price was 10$/gb. I was out of the country from Jan1-Sep11, 2023. I did not use my Fido SIM card during that time. When I came back, there were 3 days left in my billing cycle (Sep11-14). Since I barely had used my 3gb limit, I paid the same amount that I had been paying since becoming a customer in 2019 (15$+tax). I didn't look at the bill, since everything seemed to be like usual. Since then, however, I used my data assuming the prices were still the same for overage (10$/gb). On October 2nd, 2023, I received a message saying I was going over my limit and I am being charged $50 and my data was disconnected. I was in the middle of nowhere at night, and I needed my data to get an **** to go back home, so I authorized to go over the limit. In the message, it was specifically mentioned that I would get notified again, if I was going over 100$. By that time, I was still unaware that there was an increase in the price of overage. I contacted Fido on October 18, 2023 about the price of my bill, which was $373.18, feeling shocked. I was told they had changed the price in September 2023, and the new price for overage is 15$/100mb. I was never communicated about this price increase, and the new price was only mentioned in the September bill (p3). In September I had only used my data for 3 days, otherwise, if it I had gone above my 3gb/month limit, I would have known about this price increase then. But before the September bill, there were no communications, messages, notifications about this new price for overage usage. So I only found out about the price change *after* going over my 3gb limit. I did receive the message that I was going over the 50$, but still I was unaware that the pricing had changed entirely. Also I didn't get a notification after exceeding 100$ either (it was mentioned I would). Fido credited back 50$ but I am still unsatisfied with their lack of clear communication about the price increase.

  Business Response

  Date: 24/10/2023

  At Rogers, we value the feedback received from our clients, and would like to thank them for presenting this matter for review.  

  This customer has also presented their concerns for consideration through the Commission for complaints for Telecom-television services (CCTS).  As such, Rogers is committed with working with the customer through this regulatory channel to provide resolution.

• Initial Complaint

  Date:23/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a promo 24 month Rogers Ignite insternet plan for $60 / month for 24 months. Got the modem 2-3 days after I sighed up. When I connected the modem I got speeds of 50x50 not the promised 1500x50. Spoke to customer support on the issue and they were engaging tech support. No tech ever called and I could not work at that speed so I reconnected the modem for my current provider ******. I explain I was doing that to customer support. I tried 3 more times to connect the rogers modem and each time the same result. I got an email from a rogers tech stating they could not find the issue. I called customer service again and cancelled the service as Rogers never made it work or attempted to reach out. Now I get this bill for something that never worked as promised and I never used the service other than speed checks when I tested their modem. I do not feel I should own them anything as they failed to provide the service I signed up for. I sent the modem back and have a shipping receipt as well as an email from Rogers on Sept 22 they received it back. I would like the bill cancelled out and will just call this a lesson learned. I left Rogers 24 years ago for poor customer service. Also note customer service was trying to get the remained nulled out for me under their 21 day satisfaction but have not. I don't want this Rogers ** being reported as a non-payment.

  Business Response

  Date: 24/10/2023

  Hello,
  
  REF:  BBB Serving Central Ontario Complaint #********
  
  At Rogers, we value the feedback received from our clients, and would like to thank ****** for presenting this matter for review.
  
  Client Concerns:
  -Customer signed up for Ignite service, had technical issues and cancelled the service
  -Customer requesting adjustment.
  
  Investigative Findings:
  -Reviewed account and billing.
  
  Resolution:
  Rogers' Office of the President successfully contacted the customer on October 24, 2023.
  
  -Informed customer all adjustments were applied to the account.
  
  Rogers would like to thank?the customer for their co-operation in the resolution of this concern.
  
  Christine S.
  
  Attachée | Bureau du Président
  Advisor | Office of the President 
  

  Customer Answer

  Date: 24/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:23/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongfully charged a non returned device fee, I was told I was gonna be contacted today and nothing happened. I was told it was sent back after 45 days. I want my money back, I have ******** appropriate evidence showing I sent it 3 days after receiving the email and it was received at the facility 5-6 days after the original email. So it was well before 45 days. I am now missing $3200 and it is ridiculous. I want my money back and should be getting some type of compensation on the matter. I switched to Rogers for a reason, maybe I made the wrong choice.

  Business Response

  Date: 27/10/2023

  At Rogers, we value the feedback received from our clients, and would like to thank ******* for presenting this matter for review. 
  
  Client Concerns :
  -The customer was charged back for unreturned equipment.
  -A preauthorized payment was processed on the account which included the equipment charge.
  -They are seeking a refund of the payment.
  
  Investigative Findings :
  -The equipment charge was reversed.
  
  Resolution :
  Rogers’ Office of the President successfully contacted the customer on October 27, 2023.
  -A refund has been processed on the customer account. The customer is aware of the posting delays.
  -We apologized for the inconvenience.
  
  Rogers would like to thank the customer for their co-operation in the resolution of this concern.  

• Initial Complaint

  Date:23/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad has a Fido account. He has made all his payments on time and is willing to pay any outstanding balance for his services. The issue is, FIDO shows that some payments that were made were refunded, which has left an outstanding balance of over 1500 dollars. The cards that made these ********** payments and then got corresponding refunds are not in my dad’s name. We have spoken to FIDO about this and we have confirmed with them that those are not his cards but they want him to pay the money that was refunded to unknown cards that do not match the one credit card he has. Now, with interest, they have made the outstanding payment over 2000 dollars. We have filed complaints with their manager, filed a fraud claim with them and no one gets back to us except the tax collection agencies asking us to pay.

  Business Response

  Date: 24/11/2023

  Hello,
  
  REF:  BBB Serving Central Ontario Complaint # ********
  
  At Rogers, we value the feedback received from our clients, and would like to thank ***** for presenting this matter for review. 
  
  Client Concerns:
  -Customer reported he is making payments on time on his accounts and due to some payments being returned one of his accounts has an outstanding balance.
  -Customer requested adjustments.
  
  Investigative Findings:
  -We reviewed the outstanding account, the payments history and confirmed the details of the returned payments.
  -Our Fraud Management team reviewed the customer concerns and confirmed there was no evidence of fraud.
  
  Resolution:
  
  Rogers' Office of the President successfully contacted the customer on November 24, 2023.
  
  -We confirmed the returned payments details, no evidence of fraud on the account.
  -We referred the customer to engage the credit card providers and also submitted an investigation request via our corporate team.
  
  Rogers would like to thank?the customer for their co-operation in the resolution of this concern.
  
  Christine S.
  
  Attachée | Bureau du Président
  Advisor | Office of the President  

• Initial Complaint

  Date:23/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early September by text message Rogers said the data service was shorted and suggesting to buy extra data to don't overcharge my bill I bought 6GB extra but that didn’t works That day I spent a couple of hours talking with customer service to get the service back It was restored on Sep 3 Later in Sep Rogers Bank called me about over limit on my ********** which made no sense to me Considering that my bill is usually $120 adding over data of $50 plus $70 from the extra 6GB it should come up to $240 but Rogers Com have had charged my ********** in $500 I’ve spent many hours talking with Rogers Com since Sep 1st to fix the internet and starting on Sep 25 with Rogers Bank and Rogers Communication again I wanted to understand why they were charging me for over data using even with the extra data that they suggest me and I have bought which would be more than enough for my needs Oct 17 I called Customer service again asking about the case The agent told me that the case was about the internet connection and it was solved 30 minutes of conversation they finally agreed I was complaining about bill overcharging but no answer ready I asked them for an email confirming that the issue was being taken care of to avoid misunderstandings They said they can only send emails for advertising not to solve customer service issues and only promised call me back in 48/72hours Roger Bank said can not open dispute about the amount on my ********** until a final answer from Rogers Com I’m asking to have my bill duly fixed I paid $50 for over data in my 10GB plan plus for extra 6GB So it's not reasonable they charging me $500 The value should be $240 I also noticed the extra data pack included in the October cycle bill even after I had canceled it on time so they need to cancel it I also ask for Rogers Bank to revert the over limit charges caused for the issue I hope you can help to mediate this situation I expect Rogers revert the duplicate extra data pack revert the the over data charges

  Business Response

  Date: 31/10/2023

  Hello, 
  At Rogers, we value the feedback received from our clients, and would like to thank ****** for presenting this matter for review.

  Client Concerns:
  Data Overage Fees
  Account Adjustments

  Investigative Findings:
  The concerns were previously addressed in or/around the same time the BBB case was created.
  The applied adjustments supported the shared BBB related concerns.

  Resolution:
  Rogers’ Office of the President successfully contacted the customer on October 25, 2023.
  The adjustments were confirmed as applied, however; the timing of our call attempt was not convenient.

  Provided follow up calls to ensure there were no further outstanding matters were unsuccessful.

  Rogers would like to thank the customer for their co-operation in the resolution of this concern. 

  Thank you.

  Customer Answer

  Date: 31/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  My ****** **** Rogers Bank is still over charged on Oct 31 including interest and extra data pack even after I've canceled it in time

  It 's not expected to me paying any extra amount on my credit card bill 

  
  Sincerely,
  
  ****** ** *****

  Business Response

  Date: 02/11/2023

  Hello, 

  The account holder, ****** was successfully contacted on November 2, 2023.

  The account holder was advised there are pending adjustments which will be confirmed on his November 2023 invoice.

  Once the November 2023 invoice is generated, the applicable account charges will be applied to the pending adjustments and, the difference will be refunded to the credit card on file.

  Please note a courtesy call will also be provided once he November, 2023 invoice is generated to confirmed our provided account relatedsupport

  Thank you.

  Customer Answer

  Date: 29/11/2023

  Rogers has take some extra money in last September.I’ve posted a complain here before. The company said they was about to refund my ****** **** Rogers Bank but they only did it partially. An employee from Rogers’ president gabinete has called me with no factual results - he said another refund would be up to be done, but it has never happened. I’m asking to fix Rogers Bank statements witch has gave me lots of inconvenient like interest. Please Rogers refund my credit card as should be done (they still have to refund $175).

  Business Response

  Date: 30/11/2023

  Hello,

  A refund for the concerned payment had been scheduled, however; it has since come to our attention that the account holder initiated a credit card charge back directly with the Credit Card support on September 23, 2023.

• Initial Complaint

  Date:23/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file an official complaint against Fido. I called Fido to cancel the month-to-month internet service (account #*********) on May 14, 2023, and returned the modem at my local Rogers/Fido store on the same day. I was informed by one of their representatives over the phone that a refund of $52.05 would issued and a cheque would be mailed to my home address (***** ******** *** ******* ** ******) in 4 weeks. I called Fido back in mid-June complaining that I had never received the cheque and was informed they would mail me another one which should be received in about 4 weeks. By the end of of July, the replacement cheque never arrived and I gave Fido a call again complaining about the whole refund process as the monthly internet service fees were charged to my ********** and it made no sense that Fido could only issue a refund to my original payment method. On August 15, 2023, Mallinath M. from Fido's Back Office Operations emailed me indicating that they had initiated the request and asked for a stop-payment to be done on the previous cheque. This process could take up to 10 business days to complete. Once the stop-payment is confirmed, a revised cheque would be issued and sent through ****** **** and it would take 3 to 4 weeks for receipt of the cheque. Today, October 17, 2023, I still have not received their revised cheque. I am requesting that Fido issue a refund of $52.05 to my ********** which was the original payment method. No more revised cheque!!! Note that an official complaint has been filed with CRTC on October 17, 2023.

  Business Response

  Date: 24/10/2023

  At Rogers, we value the feedback received from our clients, and would like to thank them for presenting this matter for review.  

  This customer has also presented their concerns for consideration through the Commission for complaints for Telecom-television services (CCTS).  As such, Rogers is committed with working with the customer through this regulatory channel to provide resolution.

  Customer Answer

  Date: 24/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***

• Initial Complaint

  Date:18/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made changes to my Rogers Telecommunications account in August 2023. When my September bill came in, I wanted to review the charges put onto my account with someone from Rogers. I have called upteen times to get a real live person to discuss the billing. Each time, the wait time has been in the range of 45 minutes to 1 hour 45 minutes (today; October 13,2023). I refuse to wait an hour to discuss this matter out of principle. I am a customer and they are providing me a service. I cannot get a hold of ANYONE at Rogers to discuss my matter. Every time I call, I get the same tele-prompts putting me into the cue to wait for a live operator. ONE HOUR. I'm sorry, but I am very busy and don't have an hour to devote to sitting in front of my computer with the sole purpose of talking to someone at the company to whom I am paying big dollars to discuss my concerns. I know that I'm not writing here about anything that is new and unknown to pretty much everyone. What is different this time for me is that I am extremely busy and don't have the time or patience to wait to talk to someone live. Additionally, the last time I did have such time and patience, I was in the WAIT QUEUE and then got disconnected by Rogers. Additionally, I keyed into their online Chat feature and actually also got disconnected. I haven't paid my bills from September and now October because my thinking is that eventually, they will have a real, live person calling me to get the account paid up-to-date. If I pay what is owing, I am back in the same position I am currently; at least if there are funds outstanding, Rogers is motivated to speak to me too. I am at my wits end. I have complained to my Member of Parliament and now I'm complaining to the BBB. A resolution to my personal predicament is what I'm asking for; additionally, I'm writing to log another customer complaint about how this (nearly) government sanctioned monopoly is affecting everyone who used Rogers. Can you help me?

  Business Response

  Date: 20/10/2023

  Hello,
  
  REF: BBB Serving Central Ontario Complaint #********
  
  At Rogers, we value the feedback received from our clients, and would like to ***** for presenting this matter for review. 
  
  Client Concerns:
  -Customer engaged customer care in August 2023 to modify her services.  In October 2023 she tried to contact customer care to review her billing and was unable to connect due to the wait time.
  -Customer requested to be contacted by Rogers.
  
  Investigative Findings:
  ?-We reviewed the account and confirmed customer engaged us on October 15 and 16, 2023, the customer concerns were resolved.

  Resolution:
  Rogers' Office of the President successfully contacted the customer on October 20, 2023.
  
  -We thanked the customer for providing us her feedback and apologized for the mediocre customer experience due to the wait time.
  -We informed the customer we are taking action to improve the customer experience and provided all channels available, call center, live chat, social media.
  
  Rogers would like to thank?the customer for their co-operation in the resolution of this concern. 
  
  Christine S.
  
  Attachée | Bureau du Président
  Advisor | Office of the President

  Customer Answer

  Date: 20/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******