ComplaintsforRogers Communications
Additional Complaint Information
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
17/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Accnt * **** ****
Good morning, thanks for reading this messages. At the beginning of the month, I opened my Rogers bill and was billed $358 for USA data messages that I did not send. I called Rogers to tell them, they took a week to look into it, but do not know what happened. I have spoken to tech support/billing/managers and customer service and no one is helping ** ****** * **** **** **** ****** ***** *** ****** *** ******* ****** ******** ******** Thanks,
Business response
28/11/2022
CLIENT HAS OPEN CASE WITH CCTS:
At Rogers, we value the feedback received from our clients, and would like to thank (him/her) for presenting this matter for review.
This customer has also presented their concerns for consideration through the Commission for complaints for Telecom-television services (CCTS). As such, Rogers will work with the customer through this regulatory channel to provide resolution.
Please consider this matter closed.Customer response
29/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and let's wait and see how CCTS complaint process goes.
Sincerely,
***** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1,227 total complaints in the last 3 years.
670 complaints closed in the last 12 months.