ComplaintsforFavorit Motors

• Initial Complaint

  30/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased the Vehicle - ***** ***** * - 2022 from Favorit motors. In writing and verbally, I was told the car was in mint condition. After I got the car home, I called them as there was a large blue mark on back seat. They said that I could bring it back and they would get it cleaned. As it is nearly 2 hours away, they agreed that I could get is cleaned by detailer in my home town of Waterloo. The detailer said it could not be cleaned and advised I go to Tesla directly, Tesla told me it cannot be cleaned and need to replace the seat. I notified the dealer of this, and initially, then said to bring it in as they will clean it. I explained again what Tesla have said and asked if we could do this somewhere closer and they will not return calls or emails now at all.

  Business response

  09/12/2023

  Hi *****,
  
  Hope this message finds you well! We appreciate you bringing this matter to our attention. Ensuring your satisfaction is our top priority, and we are dedicated to promptly addressing and resolving the issue to meet your expectations.

  Upon reviewing your case, we would like to inform you that there has been a recent change in our team, and the salesperson who initially assisted you is no longer with our company. We acknowledge that this transition may have contributed to any lapses in communication, and we sincerely apologize for any inconvenience caused. To ensure a seamless resolution, one of our dedicated ******* Advisors will be reaching out to you soon. They will work closely with you to coordinate the necessary steps to rectify the seat stains issue.
  
  We understand the importance of resolving this matter to your satisfaction, and our ******* team is here to provide the support and assistance you need. If you have any immediate questions or concerns, please do not hesitate to contact our ******* Department directly at *******@*************.ca or via phone call at 1-888-814-6082.
  
  Thank you for your understanding, and we appreciate your continued trust in Favorit Motors. We are dedicated to ensuring a positive resolution for you!
  
  Best Regards,

• Initial Complaint

  29/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car last week which I drove for one day before it broke down. **** *** ****** * ****** *** *** **** **** **** **. I was sold a warranty by Alex for a vehicle that already had a manufacturer warranty attached to it. I was spoken to **** * *** **** * **** ***** by Dmytro and I was told I would have a rental due to this but none was provided by Jason. I was told I'd be reimbursed my money for a car I rented by Anastasia but now nobody is returning my calls. Now my car parked in a parking lot until December 4th. I drove it for less than 30 km before it broke down. Now my calls are being screened. I am no longer able to reach the dealership. I bought what I thought was a reliable vehicle but is not. I am not able to drive my kids to and from school, go to work, take them to much needed doctors appointments, meetings. Nothing! So far i have accrued car rental costs, cab fare costs. I have been blocked from contacting the sales representative. I have been left with a vehicle that I told them 1.5 days after that I didn’t want anymore and they have done nothing to help. I’ve been spoken to by ************ people with zero will to help. It’s been a week and I am unable to reach any type of comfort.

  Business response

  10/12/2023

  Dear ******,
  

  Hope this message finds you well. We have taken note of the challenges you've encountered with your recently purchased vehicle, and we appreciate you bringing these matters to our attention.
  
  It is crucial to reaffirm that the vehicle underwent a comprehensive certification process and was delivered directly to you in Sudbury in optimal mechanical condition. Throughout our possession, the vehicle exhibited no issues, aligning with our commitment to delivering vehicles of the highest quality. While we make every effort to ensure our vehicles are in impeccable condition upon delivery, unforeseen issues may arise after the fact, beyond our immediate control. We recognize the inconvenience this may have caused and are committed to assisting you in addressing any concerns that have surfaced.

  Following a thorough review of your case, Jason has been actively engaged in addressing your situation since it was initially reported. Our management team is presently conducting a review of the circumstances surrounding your vehicle issue and the additional concerns you've raised. Rest assured, your case is a top priority for us.
  
  As we diligently work towards a resolution, we appreciate your continued patience. We understand the importance of a timely resolution and are committed to ensuring that all aspects of your case are carefully considered and addressed.
  

  Jason will continue to be your dedicated point of contact throughout this process and will provide timely updates on any developments. We highly value your business and are committed to delivering the best possible solution.
  
  Should you have any immediate concerns or questions, please do not hesitate to reach out to Jason directly. Your understanding and cooperation are much appreciated as we actively work towards a resolution.
  
  Best Regards,

  Customer response

  11/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I was promised a rental vehicle but was given a letter I needed to sign first which as you can see is not a letter of help. 
  

  I was sold a warranty after being told by Alex I didn’t have one when in actuality I did have a warranty attached to the car.

  Your management team isn’t doing anything to help me. My car has been at ******** **** Sudbury since a day after I received my car from Favorit Motors. I have been in contact with ******** **** and they have advised me this is an issue with Favorit Motors to fix as they sold me a faulty vehicle. 
  

  Your salesman Jason F. is now in contact after having blocked me from contacting him. I have repeatedly asked for an end of contract, an exchange of vehicle or my old car back but I keep getting brushed off. 
  

  I have made endless attempts to speak with the “CEO” Taras to no avail. 

  These are my true events and I did not use ******* to answer.

  Sincerely,

  ****** ******

  Business response

  07/03/2024

  Hello,

  Please note that we had worked closely with the customer and we are happy to share that the issue was successfully resolved over a month ago. Thanks again for BBB's ongoing support in addressing this matter!
  

  Best Regards,
  

  Favorit Motors

• Initial Complaint

  29/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bought a car from this dealership and was given a set of tires that are 9 years old, which is expired and putting people in danger. Trying to call and they keep hanging up the call when I’m trying to discuss this matter.

  Business response

  07/10/2023

  Hi *****,

  
  Hope this message finds you well. We appreciate you reaching out to us with your concerns regarding the age of the tires. Your business is important to us, and we’d like to take this opportunity to address your concerns.

  
  It's important to note that the age of a tire alone doesn't necessarily make it unsafe or unusable. The Rubber Manufacturers Association said there is no way to put a date on when a tire expires because factors such as heat, climate, driving habits, storage, underinflation and conditions of use are all important factors that collectively influence the lifespan of a tire. Tires can remain serviceable and safe for an extended period if they are properly maintained and meet safety criteria. In fact, many tire manufacturers indicate that tires can remain reliable for up to a decade or more, provided they pass essential safety checks.

  
  Your safety is paramount to us, and we want to reassure you that if your tires meet safety standards and have been well-maintained, they can still deliver reliable service. Proper maintenance is the key to extending their life. We strongly recommend regular tire inspections, which include routine checks for proper tire pressure, signs of wear, alignment, and balance. These practices are essential to maximize tire life and ensure optimal performance.
  Once again, thank you for bringing this matter to our attention, allowing us the opportunity to clarify your concerns. We sincerely appreciate your business and your commitment to safety.

  
  Best Regards,
  Favorit Motors

  Customer response

  16/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  I’m not an expert at this, but my mechanic told me that you guys are not supposed to be putting a set of tires that are 5 years older than the car itself, the set of tires are considered not road-worthy. Also, when I tried to get explanation from one of your representative, instead of explaining it, she was screaming at me and hung up the phone and texted me with all types of nasty threats, in which is why I decided to file complain via BBB. The car came with more than 1 issue, as explained before, 2 days after receiving the vehicle I had to bring to the dealership to get the AC fixed. I’ve bought 3 vehicles from you and I’m just extremely disappointed with the service.

  
  Sincerely,
  
  ***** *****

  Business response

  28/10/2023

  Hi *****,

  Thanks for your response! I want to address the concern regarding the statement from your mechanic who said that our company is “not supposed to be putting a set of tires that are 5 years older than the car itself”. It's important to clarify that there isn't any industry guideline that mandates the age of tires in relation to the age of the car. As we previously mentioned, the lifespan of a tire is influenced by various factors such as usage, driving habits, maintenance, and storage conditions. According to the driver's handbook, tires can remain in service for up to 10 years if they are well-maintained and meet safety criteria. We value you as a loyal customer, and upon reviewing our records, we noted that you have purchased multiple vehicles from us in May 2020, December 2020, and June 2022, respectively. It's worth noting that the concern about the age of the tires arising a year and a half later (if this is related to your latest purchase), suggests that the tires have been performing satisfactorily and have fulfilled their intended lifespan. Nevertheless, regular tire inspections and maintenance are crucial to extend their longevity and ensure optimal performance.

  In terms of the AC issue you encountered, I'm pleased to hear that it was promptly rectified. While we make every effort to ensure the optimal condition of your vehicle, certain issues may arise that are beyond our immediate control.

  Regarding your interaction with our representative, we apologize for any misunderstanding or miscommunication that might have occurred. Upon reviewing our Service Call Logs, we were unable to find any record of your recent communication. We take such matters seriously and will take appropriate actions to prevent similar occurrences in the future. Should you require any future assistance, our Service Department direct phone# is 1-888-814-6082.

  Thank you for your understanding and ongoing support. We remain committed to ensuring your satisfaction and safety.

  
  Best Regards,
  Favorit Motors

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩