Business ProfileforOttawa Building and Foundation Repair Inc.

In August 2021, we hired the company named Ottawa Building & Foundation Repair Inc. (Ottawa Foundation) **** **** ****** ******* *** *** **** to carry out work on our property (Est # ******; $12,204.00), and the work started around the 3rd week of October 2021. To put it succinctly, Ottawa Foundation has not carried out the work to our satisfaction (with little exception), as the company did not deliver what we asked for, and the work is not completed. Despite our many efforts to explain our dissatisfaction to the owner of the company (****** *****) and to the team supervisor (**** ********) and to find ways to correct this unfortunate situation, we were ignored and disrespected repeatedly. The owner and the team supervisor even told us not to communicate with the company anymore. The workers damaged our property and the company has made no effort so far to repair the damages, despite the owner’s commitment to do so. These damages (and other related issues) represented safety hazards during the winter season. Furthermore, our property is a real mess, with the damages still not repaired and with the materials the company left behind. Needless to say, we have very serious concerns about the difficulties we would encounter should we decide to sell or rent the house without remedial action from Ottawa Foundation. To date we have paid 60% of the estimated cost of this project. As mentioned earlier, nobody from Ottawa Foundation has contacted us yet to this very date to address the next steps as promised on December 8, 2021. Since the company systematically ignored us and did not honour its word and commitments, we have lost confidence that it can carry out the remaining work properly. We cannot emphasize enough how stressed we are by this turn of events, by the fact that we were treated disrespectfully and were, and still are, systematically ignored. Understandably, we are very worried and depressed: we cannot sleep at night as we lie awake thinking about this.