Business ProfileforBig City W&D Inc.

In early May 2020, I noticed that my garage door window casings were cracked. I advised BCW (by voice mail). My phone call was not returned, I called again on 19 May 2020. I was told that someone would get in contact with me, someone did not, and I called again. I provided the barcode as requested, and eventually, a repairman shows up in August 2020 to repair the casing with the wrong casing. BCW was going to reorder, I provided the barcode again and I received no information until I contacted BCW on 16 November 2020, naturally, BCW did not return my call, and eventually, in November 2020 I was told that the part was back-ordered. Eventually, a repairman showed up with 1 casing, all must be changed but the repairman only has 1 casing. BCW was to reorder and in early November 2021, I was told it would take 14 weeks to get the remaining window casing. In February 2022 I called BCW and called again and eventually, a man called me and said someone would get back to me, since no one contacted me, my husband and I decided to visit the store on 3 March 2022 and it was clear that not only did BCW not get a date when the window casing will be replaced but also didn’t have any company to supply and they didn’t even bother to follow up with the company that was supposed to make the window casing as per BCW phone call to me in November 2021. I requested a new garage door because THE CASINGS ARE CRACKED; BCW refused to replace the garage door and hasn’t even bothered to contact us and give us any information since we went to the BCW store on 3 March 2022. I purchased and paid for the garage door and as stated on the lifetime transferable warranty on the back of my sales slip, Big City W&D Inc agrees to repair or replace free of charge with zero deductible any part found to be defective, it is clear that after all this time the replacement parts are not available and BCW are not attempting to fix my problem to my satisfaction, therefore, a new garage door is necessary