Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Initial Complaint
Date:05/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Monaco Construction flyer arrived at our house. We signed a contract on June 8. The work kept being pushed back. A small portion of the work for the back of the house roof was done July 18 and an addition check for @6,000 was given for materials.. Three check in total were given, $8,000 and $11,000 and then $6,000. The contact phone number is disconnected, the other phone number I called today is an unknown phone owner and cant be reached. The names on the buisness cards can't be traced and numbers disconnected. Ontario Corporation Number ********** does not give a name Owner Mr. ******* ******** can not be found in Ottawa and may be fictitious names as they were misspelled on your website.
Business Response
Date: 06/08/2023
Good morning, today is Sunday August 6, 2023.
I will respond by advising and updating any concerns as brought out in this message. We have started the work and is currently underway.
As far as work being postponed or pushed back. That is not the case at all. All of the work left to complete is scheduled, however the roof portion in question cannot be done until the Tree portion of the project has been completed.
It is a work hazzard as it does not allow our people to work in a safe manner. We will do our best to ignore to story line of we are all fictious as the Client daughter is making this accusation.
We are exactly who we say we are ! and we are doing our work as promised. The scheduled work is as follows, the tree removal people are coming this week.
Then the balance of the work (roof) portion or part 2 as part has already been completed. We will continue even though we feel very insulted by these comments making such ridiculous comments.
Our company has never had the phones not answer or the names cannot be found. No person in this company has done anything wrong.
We continue to work until the job is complete.
Thank you,
******* *******
Customer Answer
Date: 07/08/2023
****** ******** *******
I have reviewed the response made by the business in reference to complaint ID 20427654, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Customer Answer
Date: 08/08/2023
Complaint: 20427654
I am rejecting this response because:Monaco construction has $25,000 and is not giving a start construction date of our contract of two months ago June 8.
Sincerely,
**** *****Business Response
Date: 08/08/2023
Good day
Enough already.
******* has spoken to her on Saturday.
We all have been moving forward the tree people and the Roof will be cancelled.
We have handed the file over to our Lawyer. - this Person has gone way too far and we will now stop her SLANDER AND OUTRIGHT lies.
One minute she is happy 10 minutes later she forgets or pretends to forget. This is pure harassment on her part.
We will be taking an action against this Lady. this has become ridiculous, we have been in touch with everyone involved.
Customer Answer
Date: 08/08/2023
****** ******** *******
I cancelled the complaint with ******* and it was re opened with another person today and I don’t know why it was re opened. I just want the work to be completed and regret I was just trying to just get the scheduled dates. Please have Monaco finish the contract. I don’t want any trouble and there is no need to get elevate this as it’s stressful just waiting for it to be done.
I have reviewed the response made by the business in reference to complaint ID 20427654, and find that this resolution is satisfactory to me.
Sincerely,
**** *****
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