ComplaintsforVenom Motorsports Canada/ USA

• Initial Complaint

  17/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Bike came in dissaray the fenders were cracked as well as the fairings and then the bike wouldn’t even start not to mention it was the wrong bike entirely. I feel I deserve a full refund after I called and was accused if committing fraud which as an absolute lie i feel the customer service shouldn’t have been this horrible. The company needs to make this right

  

  Business response

  19/11/2023

  Dear ***,
  
  I hope this message finds you well. We value the opportunity to address the concerns brought to our attention by ******* regarding the recent transaction and associated product shipment. We take such matters seriously and are dedicated to providing a comprehensive explanation.
  
  Upon thorough investigation, it was revealed that the actual cardholder, based in New York, reported the transaction as fraudulent and unauthorized. We were promptly notified by the cardholder, who took the necessary steps to inform their bank. Consequently, the bank deducted the funds from our account and returned them to the rightful cardholder.
  
  Regrettably, due to the timing of the cardholder's report, the product had already been dispatched to ******* in Florida. Despite the bank debiting the funds from our account and rightfully returning them to the legitimate cardholder, ******* currently possesses the product due to this fraudulent activity.
  
  Fraudulent transactions are a severe breach of our policies and the trust we place in our customers. As a consequence of *******'s involvement in this fraudulent activity, we regret to inform you that we cannot provide any future services to her.

  To ensure transparency and substantiate our findings, we have attached all pertinent supporting documents, including proof of the reported fraudulent transaction, the bank's deduction of funds, and the subsequent return to the cardholder.
  
  Thank you.

• Initial Complaint

  16/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  -Transaction Date - 06/21/23 -Amount paid $1888.99 -The business committed a one year bumper to bumper warranty when purchased - Nature of Dispute, Ordered a 2023 Venom X20 and was sent a 2022 Venom X20 asked for a replacement with the correct bike and the company refused, the bike sent also has a transmission problem, the company sent me an email showing what the problem may be, upon checking it turns out that the problem is the actual transmission and after reaching out again, the manager mentioned that my warranty was suspended voided due to my reviews and because I mentioned that I would seek legal counsel to get this resolved, I have recordings and also screenshot showing what I wanted to ordered when I called and there was no mention of the 2022 model. At this point I just want the transmission replaced, they stated that they will not send me parts and if I wanted my money back I will have to ship the bike back to their warehouse in California at my expense which would run about $800 coming from Connecticut. ****** ****** ****** ******** ****** *********

  

  Business response

  24/08/2023

  Hello ****,
  
  We appreciate your communication and the opportunity to address your concerns. Attached, you will find your order confirmation page and a copy of the receipt that was promptly emailed to you following your purchase on June 21, 2023. As you review the receipt, you'll notice that the item purchased corresponds to the 2022 model, in contrast to the reference of a 2023 model in your complaint. We encourage you to verify this information in your email records, as all our correspondence consistently refers to the acquisition of a 2022 model, rather than a 2023 model.
  
  In addition, it is important to maintain a respectful and courteous tone in all interactions. We regretfully note instances of abusive and harassing behavior directed towards our team. To provide clarity on this matter, we have attached three recorded phone conversations, each spanning over 10 minutes. Regrettably, these calls depict instances of raised voices, offensive language, and derogatory remarks directed towards our team members, hindering their ability to assist you effectively. It's important to emphasize that our business operates under a policy of zero tolerance for such behavior. We are committed to maintaining a professional and respectful environment for both our customers and our team members.
  
  Considering the circumstances and your actions, we believe the most suitable course of action is to return the bike to our facility for a full refund. We kindly request that you share the return tracking number with us via email once it becomes available. This will allow us to process your refund promptly.
  
  Thank you for your understanding and cooperation.

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a bike in October 2022. Low quality, but it is cheap I thought to myself. Not even a full year later I haven't been able to get to 50 miles on the bike. Everything is so cheaply made I cannot recommend this company to sell bikes to people. Everything is rusting through internally, and the welds are all so terrible it seems like a sick joke. A recall needs to be made against Venom Motorsports. They refuse to take responsibility or acknowledge any wrongdoings.

  

  Business response

  12/07/2023

  Hi ******,

  We hope this message finds you well. We appreciate your feedback and take customer satisfaction seriously.

  After receiving your complaint, we thoroughly reviewed your file to gain a better understanding of the issue. It came to our attention that there are certain factors that were not mentioned in your complaint which we believe are important to consider.
  
  According to our records, your bike was unfortunately stolen for several months and then later recovered. We sympathize with the distress and inconvenience caused by such an unfortunate event. However, it's crucial to acknowledge that during the period of theft and recovery, the bike experienced damage and exposure to unfavourable conditions, which have contributed to the issues you are currently facing.
  
  While we understand your desire for a replacement motorcycle, it is important to note that the theft and subsequent damages were beyond our control. However, we genuinely empathize with your situation and, as a gesture of goodwill, we offered to provide you with FREE replacement parts to assist you in resolving the issues with your bike that were caused by the theft.
  
  We regret that our offer was not satisfactory to you. We remain committed to assisting you within the boundaries of our company policies. If you would like to discuss this matter further or explore alternative solutions, we encourage you to reach out to our customer service department directly.

  Thank you.

  Customer response

  12/07/2023

  
  Complaint: 20272930
  
  I am rejecting this response because:
  There's errors in their response. They are reflecting blame on my end when it's not my issue.

   

  Sure my bike was stolen, but I recovered it in less that a month I just didnt keep in touch because I could tell Venom Motorsports did not care.

  The metal you guys are using is so disgusting and hiding behind your product is silly. This bike has been stored inside of a garage for nearly a year in 0 humity and yet you you have the smugness to say I stored it wrong? Shame on you.

   

  I'm not even asking for a new bike or parts. Id like a refund. No amount of replacement parts will make up for the fact everything on this bike isn't quality metal.
  Sincerely,
  
  ****** *****

  

  Business response

  20/07/2023

  Hello,
  
  To proceed with the return process, kindly ship the motorcycle back to our facility address provided below:
  
  VENOM MOTORSPORTS
  1380 S CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES
  
  Once we receive the motorcycle at our facility, we will promptly initiate the refund process. The refund will be issued to the card on file that was used for the original purchase.
  
  We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us.
  
  Thank you 

  Customer response

  21/07/2023

  
  Complaint: 20272930
  
  I am rejecting this response because: your team is ignoring clear requests and skirting responsibility.

   

  I want you to do a recall, everyone that owns these bikes needs a refund from you guys. I am not sending this bike back as I have 200 hours plus into it. You owe me at least a partial refund for my labor getting this frame sturdy.

   

  Engine mounting bolts are also cracking. What idiot uses 8mil bolts to secure an engine?
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  28/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a Venom ATV in june 2022 brand new from their online store for about 1900$ including pre-assembly and inspection. After a couple of recharge on the battery in the first couple of days, the battery was dead. Like others, talked to their tech and had me test it on video and it took a couple of weeks before they sent me a new one. Second battery did the exact same thing, and even blew up the charger, again took a couple of weeks before they sent me a new one. Third battery arrived and did the same thing again. This is where things get unbelievable. They asked me to take pictures of the battery and the sticker that changes color if in contact with water was red so they accused me of being responsible for water damage on the battery so they wouldn’t replace the battery on fix the electrical problem causing the batteries to overheat and die. As I told them this was impossible since the ATV had never even ran in a water puddle, never seen rain and garage kept…the entire couple days it even worked over the entire summer. I asked for a full reimbursement and then they stopped answering my calls and emails. Will be taking them to court…

  

  Business response

  04/06/2023

  Hello ****,

  Thank you for reaching out to us regarding the issues you have been experiencing with the batteries for your Electric ATV. We sincerely apologize for the inconvenience caused, and we appreciate your patience as we investigated the matter further.
  
  After carefully reviewing your case and the attached documentation, it appears that the batteries in question have been replaced three times under warranty due to water damage. Our batteries are equipped with a water sticker that turns red when it comes into contact with water. This indicator helps us determine if water damage has occurred.
  
  Based on the information provided, it seems that the reason the batteries have stopped working is due to submerging the Electric ATV in water. Please see attached picture of your battery with the water sticker turning red. While we understand that accidents can happen, it's important to note that water damage is not covered under our warranty policy.
  
  We have already provided you with three replacement batteries as part of our warranty coverage over the course of 1 year, which is more than what is typically offered. Unfortunately, we cannot continue to provide free batteries for instances of water damage, as it falls outside the scope of our warranty agreement. Our team has generously provided you with three replacement batteries, which is beyond the standard warranty coverage.
  
  We genuinely value your business and would like to assist you further. If you have any other concerns or require additional assistance with your Electric ATV, please let us know, and we will do our best to help you find a suitable solution.
  
  Thank you for your understanding.

  Customer response

  04/06/2023

  
  Complaint: 20115614
  
  I am rejecting this response because:
  
  First of all, your facts are wrong concerning the batteries:

  Battery no 1 : Came with the atv pirchased brand new, lastedt a couple of recharges (couple of days) and stopped working. NO water damage

  Battery no 2 : you guys sent me this battery to replace the original battery (no1) and it did the exact same thing as battery no 1. Again NO water damage.

  Battery no 3 : you guys sent me this battery to replace the 2 previous faulty batteries, when it came it didn’t look brand new (little damage on the connector to recharge), and it did the exact same thing as the 2 previous batteries. When your tech asked me to send a picture of the tape that becomes red if in contact with water is the first time I ever looked at this tape and it was already red, as if it did come in contact with water. As I told your tech, not only has the battery never been in contact with water, the whole atv had never seen or touched a drop of water because : 1- It was never working and 2- the total of maybe 10 days that it has worked, it was only in dry condition since I didn’t want to damage the lawn too much, plus it always been kept in the garage.

  So the only explicable reason for this tape to become red is that you guys sent me the battery already like this, as it didn’t look new as I said before.
  

  As I told your tech, there must be an electrical problem with the atv causing all three batteries to die prematurely. 
  

  Your tech started to treat my like a lyer and when I asked for a full refund because I had lost all confidance in your company and asked to talked to a manager, you guys never called back or answered my emails.

  I still demand a full refund and I will gladly return your atv so that you guys can look at it and find the electrical problem that is underneath the 3 batteries diying within a couple of hours each time. 

  Sincerely,
  
  *********** ***********

  

  Business response

  11/06/2023

  Hi ***********,
  
  We hope this message finds you well. We would like to kindly request that you bring your unit to our facility in Ottawa. Our highly skilled technicians will be available to address any issues and perform a thorough tune-up to optimize the performance of your unit.
  
  Thank you for your cooperation.

• Initial Complaint

  23/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a motor scooter from venom Motorsports about 30 day to 45 days ago at first I decided I did not want to buy the bike so I canceled my order and got a call from a salesman named **** he said that yes they do get some bad reviews but the good reviews are a lot more and he said not to worry it’s a good product so I told him I will take his word and I bought it and he said if something goes wrong they will get the problem taken care of well I got the bike and everything looked good I drove a total of 3 times maybe put 15 miles on it and I noticed a clear oily puddle under the bike I am guessing it’s oil I sent a video and pictures and I was told to see if the bolts are tight and they are and they said they will get back to me I am waiting for them to get back to me. I don’t feel I should have to work on a bike that’s new and I am not a motorcycle mechanic and feel they should send someone out to fix it or give me my money back or they send me another bike and pick this one up. I should have stayed with my gut feelings and not bought the product I hope the the sales person **** will stay true to his word like he told me on the phone. I am keeping my fingers crossed.

  

  Business response

  08/06/2023

  Hi ****,

  Thank you for reaching out to us and bringing the issue with your 150cc Maddog trike scooter to our attention. We sincerely apologize for the inconvenience caused by the bad gasket at the oil drain plug, resulting in a small leak.
  
  After thoroughly reviewing your file, our technicians have confirmed the cause of the issue. We take full responsibility for this and are committed to resolving it promptly. To address the problem, our team has already shipped a replacement gasket to your residence under warranty. You will receive it soon, and there will be no cost to you.
  
  Furthermore, we understand the importance of providing clear instructions for the replacement process. Therefore, we will be sending you a detailed video guide on how to replace the gasket. This will assist you in completing the task accurately and efficiently.
  
  Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding throughout this process. If you have any further questions or concerns, please feel free to reach out to our customer support team. We are here to assist you.

  Thank you!

• Initial Complaint

  22/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an ATV for my wife on 03/10/2023. Amount $2000.00. I purchased a fully assembled ATV. The ATV has not worked since I picked it up at the shipment partner on 03/27/2023. The ATV had no power. I watched all the videos regarding no power. I have completed all the trouble shooting steps I called customer service and was told someone would be calling me back. I never received a call. I emailed and as requested; I sent a video. It took about 8 days for someone to contact me. I was told that it was the key switch, and one was on the way. I replaced it and still no power. I emailed back that the ATV had no power and was sent a voltage regulator. I replaced the voltage regulator and I still have no power. I have communicated with customer service and support for almost 3 months. All I keep hearing is we will send a part, or we have been in touch with the manufacture. I did not purchase the ATV to keep replacing the parts. I purchased an ATV that runs correctly. As I read the complaints all of them are the same. This is unacceptable and I am asking for a refund. (receipt attached and if emails need to be sent I have all of them.)

  

  Business response

  30/05/2023

  Hello,

  We appreciate the opportunity to present our perspective regarding the dispute raised by *****. According to our records, the order in question was placed on March 10, 2023, and the fully assembled and tested unit was delivered to ***** on March 24, 2023.
  
  ***** contacted us for the first time on April 5, 2023, expressing that the unit no longer has any power. Despite our repeated requests, ***** has declined to provide any videos demonstrating the issues he is facing. These videos are crucial for our technical support team to accurately assess the situation and offer an appropriate solution. Regrettably, the absence of visual evidence has made it challenging for us to diagnose the problem accurately.
  
  We have made every effort to support *****, even without the necessary videos, but this blind troubleshooting process has proven difficult. ***** reported that the part we shipped him did not resolve the problem. However, without visual evidence, it becomes challenging for us to make an accurate diagnosis and determine the appropriate solution.We strongly urge ***** to reconsider and provide us with a video that clearly demonstrates the issue he is experiencing, as well as the current condition of the unit. This visual evidence will greatly assist our technical team in identifying the problem and offering a suitable resolution.

  In the event that ***** is no longer interested in working with us, we believe the most appropriate course of action would be for him to return the ATV for a refund. We kindly request that ***** ship the ATV to our facility address provided below, and upon its receipt, we will promptly initiate the refund process.

  VENOM MOTORSPORTS
  1380 S CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES

  We value customer satisfaction and strive to address any concerns promptly and effectively. Should you require any further information or clarification, please do not hesitate to reach out to us.

  Thank you for your attention to this matter.

  Customer response

  31/05/2023

  
  Complaint: 20090839
  
  I am rejecting this response because: The information in incorrect. I contacted the company immediately that the ATV  had no power.  Attached is a copy of the text. I also sent a video and I had to call a few times to get someone to speak with me. Do I bill the shipping to Venom. I have already paid shipping for an ATV that does not work. I do not believe I should be out additional money. 

  
  Sincerely,
  
  ***** ****

  

  Business response

  08/06/2023

  Hi *****,

  Thank you for your response. We sincerely apologize for any inconvenience you have experienced, and we appreciate your understanding. Our primary goal is to assist you in resolving the issues you are facing with your ATV.

  To provide you with the most effective solution, we kindly request that you provide us with a video demonstrating the problem. Our technical team relies on visual assessment to accurately diagnose the issue and offer appropriate assistance. We understand that recording and sharing a video may require some effort, but it will greatly aid us in determining the cause of the problem and finding the most suitable resolution. Please ensure the video is clear and focuses on the specific issues you are encountering.
  
  However, if you are unwilling to provide a video and prefer not to comply with our terms and conditions, we respect your decision. In such cases, we kindly request that you return the product to us for a refund. Once we receive the ATV, we will promptly initiate the refund process.
  
  We appreciate your understanding and cooperation throughout this process. If you have any further questions or concerns, please do not hesitate to contact our customer support team. We are here to assist you.

  Customer response

  08/06/2023

  
  Complaint: 20090839
  
  I am rejecting this response because: I provided videos. How would they know what parts to send if I didn’t provide the videos. You are stalling just like the 100 other people I have spoken with. I want a refund and Venom to send someone to pick up the ATV. I paid to have the ATV assembled and it was your job to confirm it was working correctly. I am not understanding how you think it is ok to take my money and send me an ATV that does not work. You sold me a lemon and I am not going to continue replacing parts. This is very frustrating that I have put a number of hours into parts, back and forth with text and emails. Now this? Again you are continuously stalling and I am past the point of working on something that was supposed to be running when it arrived. Ridiculous 
  
  Sincerely,
  
  ***** ****

  Customer response

  09/06/2023

  
  Complaint: 20090839
  
  I am rejecting this response because:

  I provided videos. How would they know what parts to send if I didn’t provide the videos. You are stalling just like the 100 other people I have spoken with. I want a refund and Venom to send someone to pick up the ATV. I paid to have the ATV assembled and it was your job to confirm it was working correctly. I am not understanding how you think it is ok to take my money and send me an ATV that does not work. You sold me a lemon and I am not going to continue replacing parts. This is very frustrating that I have put a number of hours into parts, back and forth with text and emails. Now this? Again you are continuously stalling and I am past the point of working on something that was supposed to be running when it arrived. Ridiculous 
  
  Sincerely,
  
  ***** ****
  
  

  Customer response

  30/06/2023

  
  Complaint: 20090839
  
  I am rejecting this response because:
  
  I provided videos. How would they know what parts to send if I didn’t provide the videos. You are stalling just like the 100 other people I have spoken with. I want a refund and Venom to send someone to pick up the ATV. I paid to have the ATV assembled and it was your job to confirm it was working correctly. I am not understanding how you think it is ok to take my money and send me an ATV that does not work. You sold me a lemon and I am not going to continue replacing parts. This is very frustrating that I have put a number of hours into parts, back and forth with text and emails. Now this? Again you are continuously stalling and I am past the point of working on something that was supposed to be running when it arrived. Ridiculous 
  
  Sincerely,
  
  ***** ****

  

  Business response

  07/07/2023

  To proceed with the return process, kindly ship the ATV back to our facility address provided below:
  
  VENOM MOTORSPORTS
  1380 S CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES
  
  Once we receive the ATV at our facility, we will promptly initiate the refund process.
  
  A full refund will be issued to the card on file that was used for the original purchase.

  Thank you.

• Initial Complaint

  14/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a motorcycle earlier this year that claimed to be 'Street Legal', and include a warranty, but it has turned out to be a ****, and costly. I borrowed the payment of over $2000 from my ex-landlord, and upon receiving the bike, realized that it was a complete piece of defective, dangerous garbage and that the so-called 'warranty' was bordering on illegal. This warranty will cover parts, but not labor, nor towing, and the only way you can troubleshoot mechanical problems is by recording what the bike is doing wrong on your phone, then texting it to the company, who will then make an assumption of what is causing the issue, send you replacement parts that they choose, expecting you to install them, then cross your fingers. This means you have to have not only the knowledge but also the tools to work on the bike yourself, and if you are not a motorcycle mechanic, you are out of luck. I have been informed that although Venom Motorsports is an American company, they have outsourced the manufacturing of these specific bikes to some place in India, which I believe is also illegal. While the price for the bike is good, it is still very expensive for something that does not even start, and that is unsafe to drive. I am having the bike towed to a local motorcycle repair shop in the morning, on my dime of course because the warranty will only cover sending you parts, and I am asking that Venom either pay for the towing, and the mechanic services provided to fix their defective product, or that they refund me the entire purchase cost of the bike. I would also accept a replacement bike to be sent to me if I could be sent a working motorcycle!

  

  Business response

  22/05/2023

  Hello,

  Thank you for bringing your concerns to our attention. We understand the issues you have faced with your recent motorcycle purchase, and we apologize for any inconvenience caused. We have thoroughly reviewed your complaint and would like to provide clarification regarding your purchase and the terms and conditions you agreed to at the checkout.

  In accordance with our terms and conditions, the warranty included with the motorcycle covers replacement parts only. It is important to note that labor, towing, and associated costs are not covered under the warranty. We explicitly state these terms due to the nature of buying a motorcycle online and having it shipped directly to your doorstep. Upon reviewing your order details, we found that you specifically requested your motorcycle to be delivered unassembled in the crate. We want to emphasize that this was YOUR explicit choice. We kindly draw your attention to the attached order confirmation page, which clearly indicates that you declined the option to have our team fully assemble and test the unit for you.

  Assembling the unit and performing necessary tweaks and adjustments are standard parts of the Pre-Delivery Inspection (PDI) process, which is required for any brand new vehicle to ensure safe operation. Our team of certified mechanics is trained to efficiently carry out these tasks. We understand that not everyone possesses the tools or experience required to work on a motorcycle, which is precisely why we offer the option to have our team assemble the motorcycle for you. However, since you declined this service, the responsibility for assembly and adjustments falls upon you.

  If you are no longer interested in working with us and would like to proceed with a return, we are willing to make an exception. Please ship the product back to our facility address below, and upon receipt, we will process a full refund to the credit card on file.

  VENOM MOTORSPORTS

  1380 CALDWELL CIR

  ANAHEIM, CA, 92805

  UNITED STATES

  Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

  Thank you

  Customer response

  22/05/2023

  
  Complaint: 20058141
  
  I am rejecting this response because:

  I am not aware of what was the alternative truthfully and do not believe that it was made clear during the purchase process. If I am reading your response correctly, you are suggesting that I should had your mechanics assemble the bike, and then what exactly?? Are you suggesting that I somehow manage to procure the bike myself, after it is assembled and inspected, so it would not have been delivered at all to my home??

  My apologies, but I am now very confused as to how you conduct a sale, and would request some further clarification!!
  
  Sincerely,
  
  ********* *****
  

  

  Business response

  31/05/2023

  Hello,

  To proceed with the return process, kindly ship the motorcycle back to our facility address provided below:
  
  VENOM MOTORSPORTS
  1380 S CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES
  
  Once we receive the motorcycle at our facility, we will promptly initiate the refund process. The refund will be issued to the card on file that was used for the original purchase.
  
  We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to reach out to us.

  Thank you 

  Customer response

  01/06/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID 20058141, and find that this resolution is satisfactory to me.
  I am looking into shipping options and will reach out once I have found a suitable choice!!

  
  Sincerely,
  
  ********* *****

• Initial Complaint

  04/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Venom Power Sports ? ? ? Add a photo Venom Power Sports 5.0 (2) ATV dealer in Montgomery County, TexasOpen OVERVIEW REVIEWS PHOTOS ABOUT Google review summary 5 4 3 2 1 5.0 (2) Reviews Sort by Most relevant Newest Highest Lowest **** ****** 2 reviews just now NEW Bought 2 vehicles for my kids for Christmas. They were unusable when they arrived with a number of problems. It took weeks to get replacement parts and get these going. By March, both vehicles had a number of mechanical problems and were … More ***** ******** 12 reviews 3 months ago Great people! **** * Local Guide·28 reviews 5 months ago **** ****** 2 reviews just now NEW Bought 2 vehicles in October 2022 (ebully) for my kids for Christmas. They were unusable when they arrived with a number of mechanical problems. It took weeks to get replacement parts and get these working. By March, both vehicles had a number of mechanical problems and were unusable. Warranty is very very slow. It took weeks to get replacement parts which ended up being wrong (wrong chain, wrong motor) when received finally. I call customer service almost daily and receive the same answer repeatedly, "someone will contact you tomorrow". And of course they don't. Products are poor quality and warranty is not being honored as far as I can tell at this time. They seem to lack parts inventory and in many cases don't even know what parts go to which vehicle.

  

  Business response

  12/05/2023

  Hi ****,

  We are sorry to hear that you have had issues with your order, and we apologize for any inconvenience this has caused you. We understand that receiving incorrect parts can be frustrating, and we are committed to resolving this issue as quickly and efficiently as possible.

  After reviewing your case, we can confirm that our team has shipped out the correct replacement parts for your ATVs on Thursday, May 11th. The tracking number for your shipment is ******************. We hope that you receive these parts soon and that they meet your expectations.

  We have also included a return label for the incorrect parts that were shipped to you. Please use the label included with your parts to return the incorrect parts to us.

  Again, we apologize for any inconvenience this has caused and appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us.

  Thank you.
  Sincerely,

  Venom Motorsports

• Initial Complaint

  04/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  missing part and wrong part in order. spoke to ***** *** told someone would call Mon. no call. called Tues spoke to ***** and he couldn’t help me. told me someone would call me tuesday. no call. spoke to dave wed told someone would call me. tommy emailed me saying he would call me that day. no call. nobody wants to deal with this issue and nobody is willing to help. I want to get this issues rectified. I want the gas cap that they did not send and i want to return the back white plastic piece (wrong colour) i want a refund for that. ***** ******

  

  Business response

  11/05/2023

  Hello,

  Thank you for bringing this issue to our attention. We are sorry to hear about the delay you experienced with the special order of the gas cap for your ATV. We understand that this may have caused you inconvenience and frustration.

  We would like to clarify that we had to special order the gas cap for you, which caused the supply chain to be slower than usual. However, we are pleased to inform you that our team shipped out the gas cap on May 5, 2023, as per the tracking number provided **** ********* ******************** and it was delivered to you on May 9, 2023. We apologize for any inconvenience this delay may have caused you, and we appreciate your patience and understanding in this matter.

  We take pride in providing excellent customer service and want to ensure that all of our customers are satisfied with their purchases. If you have any further concerns or questions, please do not hesitate to contact us.

  Thank you

  Best regards,
  Venom Motorsports

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Complaint on behalf of my son **** ********. 2/20/23 $2775.49 and 4/10/23 $3199.99. The company claims to provide reliable,working ready to ride pre-assembled motorcycles. The bike new out of the crate never worked properly. The bike cranked once and didnt crank again ,netural didn't work, exhaust pipe was cracked and the bike was leaking oil. I've been back and forth with the technician/customer service. The bike still doesn't work. I had motorcycle shop mechanic look at the bike. I just doesn't work. I made the company aware that they sole the bike to my son who has mental health issues and can't think for himself. They should have figured that out by themselves when trying to get information from him on what was going on with the bike before I step in. I told them flag his name and account and not to sale him anything else. They told him they wouldn't replace his bike and He purchase another bike. I intercepted the delivery. I told the driver I told them not to sale to him or ship another bike to my home. I call the company and told them to refund the bike and I asked them not to sale to him. I told customer service they were taking advantage of a mental person. The driver took bike back because I refused deliver. A day or two later a driver showed up again. I happened to be home. He told me they said drop it off in drive way a leave without a signature. I just told them not to deliver another bike. I showed them a new non working g bike already sitting in my garage. Resolution I would like these bike refunded to my son's account the one that never worked and the one I wouldn't accept. This company is terrible for consumers.

  

  Business response

  07/05/2023

  Hello,

  We apologize for any inconvenience you may have experienced. However, we would like to clarify that we do not have any control over the orders that come through our online store. Once payment is approved, the orders are automatically processed, and our warehouses start the shipping process. It is the customer's responsibility to monitor and control the purchases made by themselves or their family members.

  Regarding your son's purchases, we understand that you believe he may not have been fully aware of what he was doing. However, it is ultimately the responsibility of the cardholder to manage their own finances and purchases. Although our terms and conditions state that all sales are final, we recognize your concerns and want to assist in resolving this issue. As a gesture of good faith, we are willing to make an exception to our policy and allow you to return the bikes your son purchased. Kindly ship the bikes back to the address below and refund will be processed less any applicable restocking fees.

  
  VENOM MOTORSPORTS
  1380 CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES
  
  Thank you.

  Customer response

  08/05/2023

  
  Complaint: 20004442
  
  I am rejecting this response because:
  I'm not fully rejecting the response.I believe some reposiblity falls our way. We have one bike in our possession that's broken. I paid mechanic to look at the bike. That's more money out of pocket. This bike I don't mind paying to ship it back, not paying a restocking fee or any additional fees. The second bike we don't have in our possession. I asked for this bike not be allowed to be ordered by my son. I ask that it not be sent to my addresss. He doesn't live at my address. Your company opted to take more money from him to receive a new bike. He assumed your company wasn't going to fix his new bike so be ordered  another. It's not your  fault he ordered, but I asked well before for your company to block him. I'm not willing to pay to have this bike shipped back or restocked.We don't even have this bike.

  
  Sincerely,
  
  ******* ******

  

  Business response

  12/05/2023

  Hello,

  In order to proceed with a refund, we kindly request that you ship the motorcycle back to our facility. Once we receive the bike and confirm its condition, we will issue a refund to you.

  VENOM MOTORSPORTS
  1380 CALDWELL CIR
  ANAHEIM, CA, 92805
  UNITED STATES
  
  Thank you.

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