Reviews

This profile includes reviews for Shopify Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shopify Inc.

  151 O'Connor Street Ground Floor Ottawa, ON K2P 2L8

  
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  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

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  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

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  Shopify Inc.

  57 Erb Street West Waterloo, ON N2L 6C2

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  Shopify

  80 Spadina Ave, 4th Floor Toronto, ON M5V 2J4

Review Details

• Review fromAnn M

  Date: 01/05/2025

  1 star

  Ann M

  Date: 01/05/2025

  I recently wanted to buy online from a new-to-me business, where I had never shopped before. When I went to check out, to my ****************** Shop Pay automatically popped up as my only payment option & had filled in my name, address, phone number, email, & debit card info. I suspect that I unintentionally signed up for Shop Pay when checking out at a previous online store, & I wanted to find out how, where & when this happened. I then learned from the Shop Pay Chat that I could not communicate with a live person, as I was a mere purchaser & not a merchant, & that in order to access my purchase history with Shop Pay, I had to get the Shop Pay app. I got my computer support person to help me with this, but I ran into the same dead end trying to get at my history. So I gave up & deleted my Shop Pay account before it could give me any more grief.I wasn't expecting anything like this to happen, as I didn't even know that it was possible. In the future I will be watching closely for anything that says Shopify or Shop Pay so I can avoid it.Shopify should give the purchaser a clear option to Opt Out of Shop Pay & require the purchaser to click somewhere to Opt In; the default should be Opt Out rather than Opt In. The purchaser should be able to access their history & communicate with a real person.Shopify/Shop Pay is duplicitous, underhanded, & intransigent. When I couldn't get past the "Don't have a store? Sign up for a free trial!" part of the robot chat, it felt like talking with a drug dealer who was offering a free sample to get people hooked.Fool me once, shame on you! Fool me twice, shame on me.Thank you for your attention.
  

  Shopify Inc.

  Date: 02/05/2025

  Hello ***, My name is *****, I am an Operations Lead with Shopify. Thank you for reaching out. In the future, if you wish to remove your personal data associated with a Shop or Shop Pay account, please go to ********************************* If you have any additional questions or any problems with the above steps, you may contact our Shop Support team at ***********************************************************************************. Be sure to click 'Email Customer Support' under 'Still need help?' to receive the support you need.When you create a Shop account during a checkout session on a store that supports Shop, this information is saved to provide a seamless checkout experience on other supported checkouts. Your order history exists within the Shop app itself and can be viewed from your app ************* regards, ***** Operations Lead, Shopify

• Review fromChristina P

  Date: 01/05/2025

  1 star

  Christina P

  Date: 01/05/2025

  I purchased a smoker they took payment but no smoker I tried ti contact shopify after trying to contact the seller and having my email retued to me. but they refuse to get involved so now I'm out my money and a smoker. It was so hard getting to talk to someone and you can't find any phone numbers to contactanyone.
  

  Shopify Inc.

  Date: 02/05/2025

  Hello *********,My name is *****, I am an Operations Lead with Shopify. Shopify does not directly manage the day to day activities, orders, or fulfillment of stores that use our platform. If you have an issue with an order, we would encourage you to reach out to the merchant directly.However, if you're still having an issue after reaching out or the merchant is not responding, you can also report an issue with an order using the form here - *************************** regards, ***** Operations Lead, Shopify

• Review fromDavid J

  Date: 25/04/2025

  1 star

  David J

  Date: 25/04/2025

  THEY'VE GOTTEN SCAMMY. USED TO BE MY GO TO. THEY TAKE YOUR MONEY AND LEAVE NO WAY TO SPEAK TO SOMEONE ABOUT YOUR FUNDS OR TO HELP YOU. THEY'VE TOLD ME THAT I CAN'T CANCEL MY SUBSCRIPTION WITHOUT PAYING THE NEXT MONTHS ****. NO GOOD?
  

  Shopify Inc.

  Date: 29/04/2025

  Hi *****,My name is ****** and I'm a Support Lead here at Shopify. I recognize that you would like to close your store and have come across some barriers that prevented you from doing so. I'm here to provide you with some more support and guidance.Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some resources and instructions to help you resolve the issues youve described. There is some more information on pending charges and store deactivations within our Help Document here: **********************************************************************************************************************. That said, I also contacted you directly within ticket ******** so that we can review next steps, while keeping your account information safe and secure. You may search for this ticket in your email inbox in order to locate it and respond back with the requested information. Thank you,****** | Shopify Support Lead

• Review fromH. S.

  Date: 20/04/2025

  1 star

  H. S.

  Date: 20/04/2025

  I signed up for a trial period of one month in January of this year, but canceled after 2 weeks, because I found it too complicated to navigate the website. After they deducted the 2nd payment of $1.05 I logged into the website and canceled the trial. Since that time, they continued to deduct payments; which are now $5.00, and $41.34. I have no clue what these other payments are for. The instructions from the chat assistant has not been helpful, and the number they have on my bank information directed me to go online and speak with an Chat Assistant. I had deactivated my plan, but I am still being billed. I sent them a letter two days ago, but I'm not sure if the address is even llegitimate.
  

  Shopify Inc.

  Date: 24/04/2025

  Hi *****,My name is ****** and I'm a Support Lead here at Shopify. I recognize that you have been receiving some charges for a store that you believe was cancelled and are hoping to stop these charge attempts. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. In this case, we can look into removing any payment method that you have on file. I have contacted you directly within Ticket ID: ******** and provided some next steps. Please respond back to that ticket for tailored support.Thank you,****** | Shopify Support Lead

  H. S.

  Date: 30/04/2025

  I canceled my account before the 30 day trial period ended. My bank has been notified about your attempts to receive payments. You cpntinue to send bills for $1.06 (the trial period amount), plus $5.30 and $41.34. Please stop. This account was closed before the trial period of 30 days ended. Ticket number: ********/ If this is a legitimate business, you should be able to locate my information, as you keep sending me bills via emails.Thank you,***** *******

• Review fromMichelle M

  Date: 18/04/2025

  1 star

  Michelle M

  Date: 18/04/2025

  I opened a ******* store under a promo for one dollar for the 1st 3 months, and then the price would go up after that period. The payments were automatically withdrawn from my bank account. After several weeks of opening my account the store was closed which caused me to get a new website address. This happened at least 3 times. Also, each time my store closed it caused my to sign up again and I lost my original promotion. It seemingly went up each time. This was the promotion that I would receive after the 3month period. This was an inconvenience to me and my customers. It also made me look very unprofessional for someone starting a new business. Every week I had problems with my store being closed, and I never missed a payment. I haven't had access to my store in months. This is a terrible business practice. I will never do business with Shopify again. Your business principles seem a little unscrupulous. No business that has integrity would engage in such practices. I would not recommend no one do business with this company.
  

  Shopify Inc.

  Date: 22/04/2025

  Hello ********,Lumen here, an Operations Lead at Shopify.Thank you for sharing your concerns regarding your account with us. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we can't verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some information to help you move forward. Our internal team has sent you an email via Ticket ID: ************************************ with an update in regards to your account status. If you have any further questions regarding this matter please send them via that Ticket ID as they are the best team to assist you moving forward. Thank you, ********.?Best Regards Lumen | Shopify Operations Lead

• Review fromRob W

  Date: 10/04/2025

  1 star

  Rob W

  Date: 10/04/2025

  I have been having a problem setting up a Shopify account. They have banned me and I sent the request for reinstatement. I was told to request a review, and I did, but they never seem to get to it. There is no phone support only chat and they tell me to wait and wait. I am tried of it. Poor customer service.
  

  Shopify Inc.

  Date: 15/04/2025

  Hello ***,***** here, an Operations Lead at Shopify.Thank you for sharing your concerns regarding your account with us. Due to the public nature of the BBB and our strict guidelines around merchant privacy, we will be limited in what we can discuss here. This is because outside of our secure support channels, we cant verify were speaking with authorized store staff, and our merchants information must be handled with care. However, I can provide you with some information to help you move forward. Our Merchant Trust team has sent you an email via Ticket ID: ************************************ with an update in regards to your account status. If you have any further questions regarding this matter please send them via that Ticket ID as they are the best team to assist you moving forward. Thank you,*****

• Review fromAaron G

  Date: 09/04/2025

  1 star

  Aaron G

  Date: 09/04/2025

  For weeks now my store has been frozen because of past due payments. I would pay my past due fees but Shopify has ALSO locked my spending card for "security reasons", which has over $400 on it! After a conversations with customer support, I was told my spending card CANNOT be unlocked, however I can move the funds on it to a different card and pay my overdue fees with that card, so I agreed. 3 days and 2 more customer service convos later (and counting!) I have STILL not heard back from the Spending Team regarding how I can unlock/transfer the funds on my spending card.What happens if I do get my store and funds back? Is Shopify going to continue freezing my spending card for "security reasons"? Very disappointing. Shopify is by no means living up to their reputation, based on my own experiences with them and the rest of the reviews I've seen regarding their platform.Please help me regain access to my funds so I can use them to purchase a Wix subscription!
  

  Shopify Inc.

  Date: 15/04/2025

  Hello *****,***** here, an Operations Lead at Shopify.Thank you for expressing your concerns about your account and the ******************** Balance funds. Due to the public nature of the BBB and our strict guidelines regarding merchant privacy, our discussions here will be limited. We cannot verify whether we are speaking with authorized store personnel outside our secure support channels, and it's imperative to handle our merchants information with care. Still, I am able to offer some information to help you proceed.I understand the frustration caused by not being able to access your funds to pay your overdue amount, and I apologize for the delay from our billing team. They are dealing with a higher than usual volume of requests and are working through them in order to respond to merchants fairly.I can confirm that at this time, funds within your Shopify Balance Account are inaccessible when the account is frozen due to non-payment. I've provided feedback to our developers to improve the specific messaging merchants receive in such situations, and I appreciate you bringing this to our ************ prevent account suspension in the future, you can use your Shopify Balance virtual or physical card to pay for your Shopify bills and purchases if funds are available. Detailed instructions can be found in the following Shopify *********** Document: ***************************************************************************************************************************************************************************. By setting this up, you can ensure that the funds in your Shopify Balance account are utilized to cover your upcoming bills, reducing the risk of account freezing due to non-payment and restricted access to your funds until the bill is settled.Thank you,*****

• Review fromBrand Lighting

  Date: 08/04/2025

  1 star

  Brand Lighting

  Date: 08/04/2025

  I am writing regarding a critical payout issue of over $17,000 with my store Brand Lighting, which has been unresolved for 21 days. This has resulted in a lack of ability for us to pay necessary bills to keep our business afloat.Despite 5 (see attached) attempts to resolve this via chat support, I have not received a resolution or even a timeline for addressing the issue. I have also sent multiple emails to support. I have received one email back saying its the banks fault and I should reach out to them. After spending half a day at the bank we learned there was never any attempt from shop pay or shopify to release the funds into our account. The bank doesnt see a thing from them. I have continued to email for support but no one has gotten back to me The impact on my business is severe and this is utter negligence on the side of shopify.
  

  Shopify Inc.

  Date: 11/04/2025

  Hello *****,My name is ****, and I am an Operations Lead at Shopify. I appreciate you reaching out to us regarding your payout concerns.After reviewing your case and examining your previous tickets, I noted that our Merchant Trust team reached out to you on March 19 and March 21, 2025, with specific requests for documentation and information related to your account, which have yet to receive a response.For any inquiries related to the status of your account, I recommend referring to ticket ID ************************************. The Merchant Trust team is best positioned to provide you with the assistance and context you require, as we are unable to discuss sensitive account information through the review portal. This policy is designed to ensure your account's security and privacy.Thank you for your ****************** regards,Kody | Operations Lead, Shopify

  Brand Lighting

  Date: 17/04/2025

  Hi ****,The merchant team did indeed reach out to me on 3/19 and 3/21. When i clicked the links to provide the documentation, the links were broken. The links took me to shopify and then gave me an error in a little red box and did not allow me to provide the information or even see what information w being requested from me. I immediately went through support multiple times to try to fix that issue. I took screen shots and have proof of the errors as well as the amount of times I tried to fix it through shopify's "support". It was never fixed after multiple attempts. I have made multiple attempts via email and phone call as well. Finally a week ago a *** called me and said he saw my ticket in the system as well as the documentation i provided as proof that I was getting the run around from the chat support. Ultimately he said there was nothing he could do as it was already escalated and again I would have to "sit and wait". This is absolutely unacceptable, nerve-wracking and frustrating. I received an email yesterday 4/16, relating to this ticket, saying that the hold on my account has been lifted but so far I still haven't seen my funds released. Still skeptical and this is still putting major stress on myself and my business.

• Review fromEvan G

  Date: 06/04/2025

  1 star

  Evan G

  Date: 06/04/2025

  My payout account has been on hold for 'account review' for 4 weeks! Shopify has absolutely zero customer service. i have spoken with 11 different shopify advisers all leaving me with a message stating that a 'dedicated team member' will contact me via email. The red banner at the top states please allow 2 days for account review to be completed... its been 4 weeks and shopify has not released my $11,990 that i need! They certainly withdraw the monthly subscriptions and the shipping threshold fees but they cant seem to send my money to me?? This is CRIMINAL! Contact me NOW to resolve this issue and give me MY money!!!
  

  Shopify Inc.

  Date: 08/04/2025

  Hello ****,My name is *****, I am an Operations Lead with Shopify. Upon review of ticket ID ************************************, we can confirm that your payouts are currently active with successful payouts. You may view this in your Admin by going to Settings > Payments > View Payouts.Should you have any questions or concerns, please reach out to ticket ID ************************************, and the specialist dedicated to your case willbe happy to ********* regards,***** Operations Lead, Shopify

• Review fromArturo A

  Date: 29/03/2025

  1 star

  Arturo A

  Date: 29/03/2025

  I opened a store on Shopify. After receiving two orders, Shopify disabled my store for no reason. They promised to withdraw the balance within 120 days, but they have not kept their promise until now. I have contacted them many times, ticket ID: ********, ********, ********, ******** and ********. No response. Shopify is a fraud.
  

  Shopify Inc.

  Date: 30/03/2025

  Hello ******,My name is ****, and I am an Operations Lead at Shopify. Thank you for reaching out regarding your payout concerns.I have reviewed your case with our Merchant Trust team, and they have confirmed that there are no payout holds on our end. To successfully receive your payout, you will need to update the bank account information on file, as the last deposit attempt was unsuccessful.Please reach out to our Billing and Payments team by contacting Support, and let them know you require assistance with updating your bank account information. Once your bank account has been updated, the payout will be retried.Thank you for your ****************** regards,Kody | Operations Lead, Shopify

  Arturo A

  Date: 06/04/2025

  Shopify is a business with no integrity. I have not received any response since I complained on March 29th, but they gave me a false reply on BBB. I still cannot receive my payment. My store was closed and I cannot change any bank information. No one from Shopify has ever responded to my feedback.