Customer ReviewsforShopify Inc.

I set up a shop for my son's band booster. It was going to be a temporary shop but we (the band boosters) needed away to sell duck numbers for a Duck Race fundraiser. A duck race is when people "buy" or "adopt" a numbered rubber duck that will race in the lazy river of a waterpark. If their duck won, they received $500. Buying the duck is kind of like buying a raffle ticket. We made about $6300. I could only transfer the money to our band booster account in increments of $2000. I still had a significant amount of money in the Shopify account when they deactivated our shop for violating the acceptable use policy. I can't figure out what we did wrong and they DO NOT TELL YOU WHY! Shopify ask you to fill out a form to dispute the deactivation but I filled it out twice and NO ONE RESPONDS.So basically Shopify has STOLEN from hardworking public school band students. I have no idea if we will ever see that money and we need it to pay for buses for field trips, instruments, water, snacks, etc... for these amazing band students. Shopify is a disgrace and if I do not get resolution soon, I put my story all over social media. We don't want the shop reopened since the event is over but we need our money ASAP.

Hello *****,My name is *****, I'm an Operations Lead here at Shopify, and I'll be glad to look into this with you.I can see that you had submitted an appeal to dispute the deactivation. That appeal was with the right team to be reviewed, and while they work to resolve issues like this as quickly as they are able, that team is experiencing a high volume of requests at the moment.I flagged the issue to that team, and they were able to review your appeal and reinstate your account. They have also sent you this information in your ticket with them.Thanks for your patience while we worked through this. Should you have any questions, please do not hesitate to reply directly to that ticket.Kind Regards,************ | Operations Lead

I love Shopify, so I say this with a broken heart, but the customer service has declined year by year since 2017 when I first started using Shopify. Now the customer service doesnt read, and you get the run around because they dont want to actually solve an issue.I had a chargeback for $10800CAD ($8000USD) last month. I am a Shopify partner and develop websites on Shopify. I also invoice through Shopify Payments. I spent 4 months making a client a website since he bought it back in February, and then out of nowhere he did a chargeback. In the chargeback he said he never received the Shopify website, however I provided proof that I transferred the website to him, that the website is still live and even profiting. He essentially got a free website.I have contacted Shopify though the Partners chat, regular chat, email and LinkedIn. Every single person basically told me there is nothing I can do. Every response feels canned and generic, and almost every single person I interacted with kept getting confused that the chargeback was for a shopify store, that the chargeback was even made though shopify. I am not that rich and that $10,000 order essentially took my entire bank account. And all ******************** says is contact ***************** the decision is final. And when I contact **************** they tell me to contact Shopify. The only thing I learned from this is that I should basically hired people from Shopify partners to do work for me and then do a chargeback after theyre complete and get free websites.I understand in terms of a chargeback there is nothing Shopify can do, but his website is still up and running, so in essence you guys agree that you should help commit fraud.

******************.This is ****** and I am a Support Lead here at Shopify.We cant verify information or offer direct support through BBB reviews, but I can point you to some resources that *** help here.I wanted to clarify our role in the chargeback process so that you can move forward with confidence.When a chargeback is issued by a cardholder (through their credit card issuer, **************** in this case ) we are alerted by our banking partners and place a modal in your admin to allow a response. That response, which you submitted, is then sent to the credit card issuer. From there, the credit card issuer makes the decision, and we pass the information back to you. That is all we do - we are not parties in making the decision nor in beginning the process, we are just communicating both ways. As per the Shopify Payments Terms of Service, once a chargeback verdict has been reached by the cardholders bank, that decision is final. (You can view those terms at *************************************************************).Shopify doesnt have the means to overturn that, and while it *** be frustrating to hear, that information will be repeated by our support team because it is the truth.We cant speak to what support staff from external financial partners (like ****************) have to say about a lost chargeback, but in general, external partners support *** not be well versed in how Shopify Payments is structured and what support Shopify can offer.That said, while we cant overturn a chargeback, there are still other protections and avenues that you can take to resolve a dispute from your client. Consulting legal help to determine what civil options are available regarding ownership of the store or the chargeback dispute would likely be wise in your case. Youre also welcome to fill in the form I have linked below, if you feel the store owner is engaging in illegal activity:******************************************************************************** We cant disclose the results of any investigations, but we do take complaints against stores seriously. If you do seek counsel and they have questions for or require help from Shopify, you can have them reach out to ******************************** with their inquiries.Best,************** | Support Lead

Shopify Customer Support is ridiculous. I've had numerous issues with them since they ceased phone support or tailored support from their Gurus. Starting July 24th, I ran a pre-sale for a fundraiser item, and accumulated over $7000 in sales and that money is currently being held by Shopify due to a failed payout from over 9 years ago. Any attempt I make to try and fix it, I'm met with "our team is backed up with tickets and will get to it when they are able to". I can't access over $7000 and I just wait until your support team gets to a ticket?On my admin portal it says they would try the charge again August 6th, and that hasn't happened. They offer zero support and will gladly hold on to all the income and not make it accessible. As soon as this is resolved I'm leaving Shopify. It has gone downhill, and their stock has been PLUMMETING over the last year. This is exactly why. I can't stand Shopify anymore, and I've built 5-6 stores for my ecommerce clients using them. NO MORE. Original shopify ticket # ********

Hello ******,My name is ****, an Operations Lead at Shopify. I acknowledge your frustration with the recent issues you have encountered with Shopify Customer Support, particularly regarding the discontinuation of phone support and personalized assistance from our Support team. Your feedback has been forwarded to the relevant teams, and it is greatly appreciated.It appears that you needed to update your Shopify ************* account details so that we could release the payout. Our Account Security team has now re-enabled the payouts, and they will continue using the new bank account information you provided.To check the status of your transactions and estimated payout dates, please navigate to Finances > Payouts in your admin portal, then click on Transactions. If this is a new bank account that has never received a payout, please allow for some additional processing time, as some banks may take longer to validate the first payout from Shopify before releasing the funds. I have reviewed your transactions, and the payout status has been updated to "pending." The payout is scheduled for deposit to the new bank account on August ****** sincerely appreciate your patience during this process and hope this resolves the issue. Should you have any further concerns, please do not hesitate to contact our 24/7 Shopify Support team.All the best,Kody | Shopify Operations Lead.

I am an American who purchased a basic store and created a jewelry store. I had many issues to where my business never functioned right and there is no phone help. So you chat with a chat bot, wait for an advisor and do your best to explain any technical issues to the advisor. When they dont comprehend then the issues are never resolved. The Shopify platform crashed one day and I had no functional store most the day. Their expert help doesnt really exist. I called a dozen experts and only one called back to say he was too busy. After 6 months of stress and zero help. I shut the business down. I had paid developers and my time, I put a ton of time building this store. Its a shame they have no tech support and you can call because they dont use phones? I know other people who suffered the same fate. I found over ***** complaints on just one site against Shopify from both buyers and sellers. I lost a lot of money and highly recommend using someone other than Shopify. They wanted to continue to charge me for a non working website, instead of maybe helping in some way. I think some issues were created by advisors who tampered around and made things worse. So be aware of all the complaints, no phone contact and no tech support.

Hello *****,***** here, an Operations Lead at Shopify.Thank you for sharing your concerns regarding your issues with operating your business on our platform. I recognize your frustration with not being able to speak on the phone with our support team and I have ensured your feedback has been submitted to the appropriate teams here at Shopify. I can see that you have been speaking with our support and billing teams and requested to be provided with a free Shopify plan to help build your business via ticket #********. While this is not a plan we currently offer to merchants, we do offer our Pause and Build plan for only $9 USD per month. This plan is ideal for merchants troubleshooting the more technical aspects of opening an online business. After a review of your conversations with our support team, I can see you are experiencing many issues with third party services that are outside of Shopify's platform. Please be advised that our support teams cannot support another companies platform and we can only provide basic general knowledge support at this time. For further support of these services, it will be best to contact those companies directly as they will have the tools and knowledge to help you with any issues you are experiencing. Please continue to work with our support teams via ticket #******** as they are best equipped to help you answer any questions you may have about the Shopify platform. Thank you,*****

FRAUD!!! They debited my account since November of last year, on a card that should have nothing on it but my phone bill. Can not get anyone on the phone, cannot get anyone online because I need to log in to a website that I've never visited. They have debited over 700 from my account. Please help resolve this. Or give me a direct number to call where I can resolve this myself

Hello ********************* here, an Operations Lead at Shopify.Thank you for sharing your concerns regarding your billing concerns and I am here to help. In order to address your specific concerns, I will follow up with you via email through our secure channels so that we can discuss your account needs in further detail.Thank you,*****

Would give it no stars if able to. I ordered product from a business using Shopify, after over *********************************************************** refund. I tried to lodge a complaint with shopify and all you get is an AI chat bot unable to help in any way. Stay away from true Easy Smile and any business using Shopify

Hello ****, I am ****, an Operations Lead here with Shopify. Thank you for taking the time to leave your review. At Shopify, we prioritize consumer protection and strive to create a secure online shopping environment. As the ecommerce landscape evolves, we recognize that there will always be individuals attempting to defraud others. To combat this, Shopify has implemented rigorous checks to prevent such individuals from creating stores or listing products they do not intend to ship.If you suspect that you have purchased from a store that *** not be legitimate, there are several steps you can take to protect yourself:Chargeback Process: Contact your credit card company to initiate a chargeback. This process can help you retrieve your money.Report an Issue: You can report any concerns about a merchant's unacceptable usage of Shopify by filling out the form at Shopify's Legal Help Page. (*************************************************************)If you would like to discuss these options further, our Support Advisors are available 24/7 via live chat through our help center.Additionally, here are specific forms you can complete based on the issue you are experiencing:Order Issues: If you have an issue with an order and have not received a response from the store after 30 days, use the Report an Issue with an Order form.(*************************************************************)Acceptable Use Policy Violations: If you believe a store is selling products against Shopify's Acceptable Use Policy, use the Report an Issue with a Merchant form. (*************************************************************)We appreciate your vigilance and are here to support you in ensuring a safe and trustworthy shopping experience.All the best,Kody | Operations Lead Shopify

I tested their shop system for a a couple hours. Now I get spam emails EVERY day, trying to sell me the product. The unsub link in those emails doesn't work. I replied to those emails, but they don't monitor those. I contacted customer support via their chat, they provided me with links to delete my account and all data. I did that and still get the spam emails. This company is pure cancer. Remove my email address from all your mailing lists! Not being able to get out of your email spams is a US federal CAN SPAM ACT violation! Up to 50k fines for each violation. Will be filing complaints next!

Hi *******,My name is ***, and Im a Support Lead here at Shopify. Thank you for reaching out to the BBB and bringing this to our attention. We understand how receiving these emails can be frustrating, and we want to assist you in resolving this issue as effectively as possible. The most expedient solution is to block the sender in your email or **** the emails as spam to stop receiving them permanently. Please consider refraining from clicking on any links in these emails going forward, as we cannot guarantee the sender. Your security is important to us at Shopify, and due to the public nature of the BBB, we are unable to discuss sensitive account details here. For a more thorough approach, you can contact us through your existing interaction, reference [# ********]. Our support team can confirm the status of your store and ensure it is closed. If the emails are due to the status of your Shopify store, our support advisor can work with you to ensure you are no longer receiving them. Please note that this process may take some time, and you might still receive a few more emails until its completed.Kind regards,*** | Support Lead

Shopify has been nothing going down a steep dark sketch patch since 2024. We have been using shop since 2021 and every year it gets worse and worse. USE THIS APP FOR THIS, THIS APP NEEDS TO DO THIS, PAY AN ADDITIONAL FEE FOR EVERY APP, LOCK YOU INTO BUYING THERE SHIPPING LABELS THROUGH MARKETS PRO SO THEY CAN MAKE AN EXTRA 1$ OFF YOU EVERY TIME YOU BUY A SHIPPING LABEL. THEY LOCK YOU INTO there merchants so you cant get out and your stuck with shop pay managed markets. I WILL SAY MANAGED MARKETS IS THE BIGGEST JOKE shopify has pulled since our company has been using them. Not only that the payouts for managed markets are a joke. Only 3 times a month. Not only that but they steal your money. SHOPIFY STEALS YOUR MONEY by skimming some off each transaction with markets pro and the vat tax and the other tax and this and that. I would stay far away from shop and if I could go back and never move our site to them in the first place I would have!!!!!!! ALSO the shopify plus support is also a joke 1 in every 5 members will give you the right answer. But if you have a qustion about markets pro OHHHH NOOOOO you have to go through the support rep you called for them to email the markets pro team. For the markets pro team to tell you call shopify plus support.. LIKE WTF WTF WTF. BTW markets pro is shopify, its a bs re branding thing they did to lock you into there eco system. KINDA LIKE APPLE but at least apple works you know ?

Hello Aiden,Thank you for taking the time to provide us with your detailed feedback. We have shared your feedback with the relevant teams, including your concerns about **************** the additional fees for apps, and the support challenges you've faced. Your insights are invaluable, and we want you to know that we take them very seriously.We understand how crucial it is for your business to have reliable and transparent services. We are actively working on improving our processes and systems to ensure a better experience for our merchants. Your partnership is important to us, and we are committed to making continuous improvements based on feedback like yours.All the best,Kody | Operations Lead at Shopify

there is no way to get ahold of this shopify ....this is ridicilous..... how do u actually contact them? no number no chat works.. how r they still in business?

Hello *****, 

****** here, an Operations Lead at Shopify. Thank you for providing your feedback regarding accessing our support teams. Please note that you can access our live chat support 24/7 via our *********** here > ***********************************. You will be greeted by our *********** Assistant which can help you navigate common questions about your Shopify store. If you'd like to speak with a member of our support team at any time, you can choose to 'Chat with a Support Advisor' and be connected live with a member of our team. 

I can also see you have been in contact with our team via ticket #********. If you would prefer to communicate via email, please feel free to respond to this ticket and our support team will be happy to assist you with any inquiries. 

All the best,
****** | Shopify Operations Lead