Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Prio Auto Sales has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPrio Auto Sales

    Used Car Dealers

    At-a-glance

    Customer Reviews

    2.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    63 Roydon Place, Ottawa, ON K2E 1A3
    BBB File Opened:
    6/10/2021
    Years in Business:
    8
    Business Started:
    10/1/2016
    Business Incorporated:
    10/1/2016
    Type of Entity:
    Corporation
    Number of Employees:
    25
    Business Management
    • Ilir Basha, Operations Manager
    Contact Information

    Customer Contact

    • Ilir Basha, Operations Manager
    • Nawshad Syed, General Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    14/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Its been about 4 months since into my delivery, and I have had to take preventative pre-bankruptcy steps to get out of this mess. I am now left with 2 vehicle payments and 2 mortgages to stay afloat. I purchased a used Land Rover from Prio within 2 months of purchasing the vehicle with the so called "warranty” I was left with 25-30k in uncovered repairs, a completely destroyed engine, a cracked block and a blown Turbocharger. About 30 days after the purchase I was commuting daily for work and had to bring the vehicle to a Specialist after it began making horrible noises, they stated the Turbocharger was faulty and had to be replaced at a cost of around 15k. I spoke to (sales) who replied via text with “I sold you the car 9n behalf of the company buddy. YOU CHOSE IT. You have an issue-deal with the owners of PRIO” I then asked (Financing) separately if he could help as it has only been a month He replied “call my friend “so and so” have him put a "temporary" fix on the vehicle, and bring it back with another 10k to put towards further financing for another vehicle and he could help me out.. Big red flag… I then spoke to the Manager amd provided him a written invoice and was told “the best we can do is help you find some parts”, I replied I had no issues finding the parts and He stated “did you buy the warranty”, I answered that the warranty Prio sold me only covers up to a max of 1500$…. He had no answer for me and didn’t offer any further insight, advise or opinion. Only a few days later, both engine/turbo had a sudden and complete catastrophic failure and needed a complete ground up replacement of more the 30k in repairs including a crate Engine, Turbocharger, plus installation. Prio offered me no short or long term solution. I had no choice but to take a second mortgage on my home to cover the entire cost of the financing of the Land Rover to be able to pay off the vehicle in full and secure the financing for a working vehicle. My LR is now scrap metal.
    Read More

    Customer Reviews

    8 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Karen S

    5 stars

    05/07/2024

    Stay away from this company. The way that they do business actually ***** your credit score. On June 28 2024 I filled out a credit application for them on line. A week later I check my credit score and I am -21 points. When I checked the inquiries to find out why there are two hard inquiries on there from two financial institutions that these people had sent a credit application to on my behalf.I was not aware that they would be doing this and the fact that I had not even said I was going to purchase a vechile I was looking around. I understand checking my credit score that is a soft hit does nothing to effect your score but to go ahead and apply to financial institution without your knowledge or consent is just bad business. After my conversation with their finance person I was even more upset because he informed me that is how they run their business and like to have everything in order to present to you your best options. I understand that if you were actually purchasing a vechile and gave consent for then to find you the financing. So I did not find a vechile I liked. Told the person that had contacted me that I am not interested in any vechile that they have right now and find out one week later that my credit score took a hit of -21 points because of them. I am in the process of making a dispute with the credit bureau to correct these inquiries that were made without my consent.

    Local BBB

    BBB Canada's Northern Capital Regions and Quebec

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.