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Find a Location

Butler Chevrolet Pontiac Buick Cadillac Ltd. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforButler Chevrolet Pontiac Buick Cadillac Ltd.

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    1370 Pembroke St West, Pembroke, ON K8A 7M3
    BBB File Opened:
    27/8/1987
    Years in Business:
    38
    Business Started:
    31/12/1985
    Business Incorporated:
    31/12/1985
    Type of Entity:
    Corporation
    Number of Employees:
    55
    Alternate Business Name
    • Butler Chevrolet Buick GMC Cadillac Ltd.
    • Butler GM
    Business Management
    • Mr. Charles Butler, Dealer Principal
    Contact Information

    Principal

    • Mr. Charles Butler, Dealer Principal

    Customer Contact

    • Mr. Charles Butler, Dealer Principal
    • Ms. Alison Harvey, Controller
    Additional Contact Information

    Fax Numbers

    • (613) 735-7703
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    19/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased my vehicle from Butlers, purchased my winter tires and rims with the agreement that free tire swap every year is included. I booked in today for oil change and tire swap. I received an email from Butlers that stated the owner decided to charge everybody for the tire swap this year. I contacted the manager and he said ******* ****** made the decision. To me, this is blatant false advertising. The managers fix is to do mine free this year but I pay next year. That was not the agreement and they are doing this to hundreds of people. The silly part is I will need new tires in a year or two, likely close to 2,000 dollars and the odds of me spending my money here are zilch if they continue with this ****. Looking forward to hearing from you and would appreciate directions to any government source that may need to be involved if they don't honor their agreement. Thanks in zadvance **** ********
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Wayne S.

    1 star

    07/07/2023

    My wife and I travelled to Pembroke to look at and purchase a 2023 ***** Bolt EUV.We agreed with ************************* the Sales Consulant we wanted to purchase. He took us to *************************** to complete the paper work.We filled in the financial forms for loan payments, provided copies of drivers licenses, copies of veteran cards, social insurance numbers, personal and financial information. They also made copies of my 2018 Silverado ownership papers. ********************** aggressively tried to persuade us to take extended warrantee. He repeatedly told my wife that we were crazy not to take it. It upset my wife and I walked out of the meeting rather than participate in this aggressive behaviour. I waited outside and my wife signed all the papers for the loan and purchase agreement. She brought the papers out to me and I signed. When we went outside I spoke to ***************** to determine when to pick up the vehicle. He seemed flustered and said he did not know what happened that something happened. I tried to return to the sales room to speak to Mr. ********************* The sales manager told me I was no long welcome there and they cancelled my purchase agreement. When I asked why he told me that it was determined that I may provide the delership with a negative review which would ruin their good standing, therefore I was not allowed to proceed with the purchase. Why take all my personal and financial information and my vehicle information? Are they going to use it against me if I write a bad report? I would like to know whose decided to cancel my purchase.

    Local BBB

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