Business ProfileforCanadian Centre For Addictions

I signed a contract with the Canadian Centre for Addictions (March 8, 2024) and paid them in full on the day that my son, ******* ****, was admitted into their program. He was admitted March 9th 2024 and was supposed to be there for 30 days for alcohol addiction. We were assured that the centre carried and could administer withdrawl medication. On the evening of March 9th, ******* started experiencing withdrawl symptoms and they could not give him any medication because there was no doctor available. Someone from the centre took ******* to Northumberland Hills hospital where he had a seizure. He was admitted and stayed until Tuesday morning March 12th, when he went back to the centre. He left the centre on Thursday and we checked him out on Friday morning 15th. I am requesting a 50% refund less the days spent there. They are refusing any refund! He will not be returning to the CCA ever! In the contract I signed it says "If the Resident shall voluntarily terminate the Services and departs NAWC 2000 INC’s facilities at any time prior to the start of the 4th Day of Services, the Clientshall receive fifty percent (50%) of the Fees (plus HST) less a charge of the pro-ratedper Day of Services, payable within 7 days after the 30th Day after the Resident has voluntarily terminated the Services and departed the NAWC 2000 INC facilities, provided that during the aforesaid 30 Day period the Resident does not return for any further Services." I told them that my son was not in the centre for 4 days (1/2 day Sat, 1/2 day Tues, Wed, Thur) only 3, but they are refusing any refund! They deceived us by telling us beforehand that they could administer withdrawl medication (and they couldn't) and this led to the hospital visit and the dispute over how many days ******* was in the CCA. I wrote and told them this, but they are sticking to their 4 day story. I would be happy with some refund...30-40% but they will not consider any refund. Any help would be greatly appreciated