Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FDR has been repeatedly contacting our business regarding an individual who is no longer employed with our company. ***** *************** **** **** *********** ********** *** ******* ******* *** ************** ****** ******* *********** ************ ***** ****** *** **** ******* ** ****** **** ******** ** ************ *** ******** ******** *** ************** ********* ********** ******* We request that this formal complaint be acknowledged, *** ** ********* **** **** ********** ******* *** *** *********** Please address this matter promptly

  Business Response

  Date: 27/11/2024

  Thank you for bringing this matter to our attention. We greatly appreciate your prompt communication.

  To assist us in investigating this issue further, we kindly request that you provide the specific phone number that is being called. This information is essential for us to conduct a thorough review and address the matter effectively.
  

  We value your cooperation and are committed to resolving this issue promptly. Please don’t hesitate to reach out if you have any additional details or concerns.
  

  Best regards,

  FDR Ltd Compliance
  
  **************@******.ca
  
  

  Customer Answer

  Date: 27/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:  Our business Phone number is ###-###-#### this is our office number . **** *** ************* ** *** * ***** ******* **** ********* **** *** ***** *** ** ** **** * *** ** ******* ****** ** ** ****** *** ** ** **** ************** *** ******* ***** ** *** ****** ** *** ****** **** 
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 28/11/2024

  Thank you for your quick response, 

  We have successfully added the number you provided to our Do Not Call list.

  If you happen to receive any further communications within the next 24 to 48 hours, please disregard them, as they may have been initiated prior to this update.

  Should you have any additional concerns, feel free to reach out.

  FDR Ltd Compliance

  **************@******.ca
  
  
  
  

• Initial Complaint

  Date:05/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were calling me stating that I owe money from a ********** account. Years ago I successfully closed a fraudulent ********** account. I have no affiliation to the account. I contacted ******* and they told me I have nothing on their end. Furthermore ********** themselves told me not to answer their calls and that they are not affiliated with this company. They even looked up the company after I gave them the phone number I was being contacted by. The fraud agent ******* ********** even took my phone number to check if I was connected to any collections on their end and again nothing. I have told this company countless times to stop contacting me and that it's an old fraudulent case that has been closed years ago. **** ********** ** ****** ** ***** **** **** **** **** **** **** * *** ********* **** ***********. **** ***** **** ** ***** *** ****** ** **** **** * *** ******** *** *** **** **** *** ********** ******* *** ** ******* ** *** ** ****** ******* ********* ** ********* *** **** **** ********

  Business Response

  Date: 07/11/2024

  Thank you for reaching out to us.

  
  To help us investigate this matter thoroughly and ensure we have all necessary information, we kindly ask that you provide a copy of a police report related to this issue, as well as a piece of valid photo identification. This documentation will allow us to verify details and proceed with the appropriate actions.

  
  Please send these documents to our team at ************************ at your earliest convenience. If you have any questions or need assistance with this process, feel free to reach out.
  We appreciate your cooperation and look forward to resolving this for you.

  Customer Answer

  Date: 07/11/2024

  
  Complaint: ********
  
  I am rejecting this response because: your investigation should start by contacting **********!!! I offered to give you the police report number and you declined *** **** ********** **, I don’t feel it’s necessary for me to provide my police Report anymore after speaking with **********. The police report was provided to ********** when I closed the case.
  Please reach out to ********** directly over this issue. The fraud team at ********** has advised me not to answer and have even said that I do not owe debt. *** ******** ********** ***** ****** **** ** **** ***** ** **** ** * ****. ******* also confirmed that I owe no debts. If you are collecting for ********** you should be able to verify if I actually legitimately owe debt currently in 2024 through **********. *** *** ********* ** *** ***** **** ********* **** *** **** ****** ***** **** *** ****** * **** ** ***** ****** ** * ***** ***** ******** *** ****** **** ******* ** **** ********** *****. I don’t understand how a legitimate business can claim to be collecting for ********** but cannot be in contact with them. *** **** *** **** ******* **** **** ** *** **** *** ******** ********* **** *** ********* ******* ***** ***** ** *** ******* *** **** *** ********* ********* *** ************ * **** *** **** **** **** ******** ***** ** *** *** ****** ** ******* **** * ****** ********* ***** ****** *** *** ****** ***** ****. If you are collecting through ********** ask ********** !!! They will promptly tell you your case is invalid. This company most likely bought this debt god knows where and will do anything to collect it **** ** ** ***** ********** *** ***** ****** ****** *********** ** ****** *********** ** ****** *****. *** ****** ***** ***** ***** *** *** **** ****** ***** ** ****** * ** *** ********* ** *** **** ****** *********** ** **** ***** ****** ** ****** ***** ** ******** **** ** ** ***** * ** *** ****** ********** **** ******* *** ************ ******* ******* ***** * **** ******* ** ** **** **** all it takes is a simple phone call to the company you are collecting for.
  

  *PLEASE EXPLAIN WHY YOU ARE NOT IN CONTACT WITH **********. *
  thank you. 
  Sincerely,
  
  ****** ********

  Business Response

  Date: 12/11/2024

  Hello- thank you for the inquiry.

  We kindly request a copy of the police report related to this matter, along with valid photo identification. This documentation will help us verify the details and take the appropriate actions.

  Thank you for your cooperation.

  Customer Answer

  Date: 12/11/2024

  
  Complaint: ********
  
  I am rejecting this response because:
  This debt is not mine. I am disputing the debt. You are stating that you are collecting for ********** it is a reasonable precaution to check in with ********** that you are contacting the right person or have a valid case. Which is not the case please stop all contact with me I do not owe money you are contacting the wrong person over this matter.
  

  Sincerely,
  
  ****** ********

  Business Response

  Date: 20/11/2024

  Good day- thank you for your request has been honored. 

  Thank you, 

  Customer Answer

  Date: 20/11/2024

  
  Better Business Bureau:
  *** *** **** ********** ** **** ******* *** **** **** *** ******* **** *** ******** * *** ***** ** *** **** ****** ***** **** *** ********** ****** **** ****** ***** **** *** ******** ***** ********** ****** ****** *** ***** ***** * * **** **** ******* **** ******* **** * **** ******* ** ** **** *** **** *** **** **** ******* *** **** *** ***** *** ****** ******** ******* **** ******* **** * ****** ***** ******** *** **** ******** **** * *** **** ** ********** *** ** ******* ****** **** ****** ***** ***** **** ******* ****** ** ************ *** **** ******** ********** ** * *** ******* ** ** * ********** ***** * ***** **** **** ********** ******* **** ****** **** * ******** ******* **** * ***** **** **** ****** ******* ** **** ********* ************ ******* ******** ** ***** ** ** ************ ****** ******** **** **** * *** ********* *** **** * ****** **** **** ***** **** ****** **** **** ******** *** ***** ** ******* * ******* ** *** ****** **** *** **** ** ** ** **** ******** 
  
  Thank you for no longer contacting me I’m going to mark this as satisfactory ******* * **** ****** * *** ********* ** *** ******* ** ***** *** * **** ****** * ********* **** *** ********** ** ******** ****** **** ***** **** ***** ****** ******** ******** *** ******** *** ****** *** ** ******* ** ***** *** *** ********** ** * ***** ****** **** ***** ** ** ***** 
  
   
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:24/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the first time I have received a call from this company at work, which I would appreciate it being stopped. I have never received an email *** ********** **** ********* ******* *** *** I have never before gone through Money Mart. Please stop

  Business Response

  Date: 29/10/2024

  Good day-thank you for your inquiry. 

  After reviewing your concern, we see that you have an outstanding matter in our office. kindly reach out to us and we can give you more details and clarification. 

  Also, please provide us with your work number to have it deleted immediately. 

   

  Regards, 

• Initial Complaint

  Date:22/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financial Debt Recovery (FDR) has been contacting me regarding an alleged debt I have with a pay day lender. They are the collection agency the account was transferred to. FDR has tried to contact me by phone but I have made it clear from the beginning I only want to communicate via email, ** ** ** ***** ** ** **. They have communicated with me via email but it always seems to be different people "handling" my account. A member of their ********* "Legal Team" contacted me in the spring to let me know they were going to take me to court *** ********** ** **** ** ******** *** ******* ********** **** *** ***** ***** *** ***** ****** ******* ******* *** ***** ** ******* *******. When I saw the amount of the alleged debt they are trying to collect from me, it raised alarm bells. It seemed very high. I asked for details from FDR and they just kept telling me to contact the original creditor (***** ******** **** *** ** *** *** *** *********** *** *** *******). Contacted the original creditor and they initially told me to contact FDR because the account is no longer with them. Both FDR and the original creditor just kept passing the buck, not wanting to give me information I am entitled to have. Finally earned that I was right to be concerned about the amount FDR was trying to collect because it is incorrect. Original creditor tried to tell me FDR was allowed to charge interest on the debt, to which I informed them no, they are not. Not unless original creditor asks FDR to collect the interest. Original creditor confirmed that they have not asked FDR to collect interest on their behalf and interest stopped accumulating on their end once file was transferred to FDR. Agent I have been dealing with at FDR seems to have different titles, phone numbers and email address when he corresponds with me. I am waiting for a response to my emails and have heard nothing back. Most recent email says "Intention to Commence Court Action Against You" ***** ******* **** ***** ** **.

  Business Response

  Date: 01/10/2024

  Thank you for your inquiry.

  Upon reviewing the file, pleased to inform you that the matter has been resolved and closed in our office. 

  Regards, 

  Customer Answer

  Date: 01/10/2024

  
  Complaint: ********
  
  I am rejecting this response because I want to make sure that the file has been closed, as it should be. 

  I had another file with you that was closed because I acknowledged the debt and paid it. I want absolute confirmation that we are talking about the file involving the ****** ****, *** ***** *** *** ****** ** ******* * ********** ********* ****** ** ***** ******* ******* ****** **** *** *** *** ****** **** **** ******** ******* *** ** **** **** *** I want to be sure that this is the file you are acknowledging as being closed.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 10/10/2024

  Hello,

  I have reviewed your file and see that one of your matters has been closed. However, the ****** **** account remains outstanding. I also noticed that you’ve had previous email correspondence with our department manager regarding this. Documents requested has been sent for your review. 

  Please feel free to reach out if you need further assistance.

  Regards, 

  Customer Answer

  Date: 17/10/2024

  
  Complaint: ********
  
  I am rejecting this response because the last response I received through this complaint process stated the file was closed.

  I have reviewed the documents sent to me *** **** *** ********** ********* *** * ****** ** *******. I was communicating with ******* ******** but he never responded to my last series of emails.

  *** ******** **** ********* ****** **** ************* **** ** *** ** * ***** **** **** **** ********** ** ********** ***********

  The amount you are alleging I owe does not correspond with info I received from ****** **** and you are charging interest on the alleged debt ********* as ****** **** confirmed in writing they are not asking you to collect interest on their behalf.

  I continue to dispute the debt as my own legal counsel has instructed me to do.

  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/12/2024

  Hello,

  Thank you for reaching out and providing your response.

  We want to assure you that we take your concerns seriously. To help resolve the issue, we have submitted your dispute to the original creditor for review. They will carefully evaluate the information you provided and address the matter accordingly.

  If you have any additional documents or details that could assist in resolving this dispute, please feel free to share them with us. We appreciate your patience and will keep you updated as we receive more information from the creditor.
  Thank you for allowing us the opportunity to assist you.

  Best regards,

  FDR Ltd Compliance

  ********************
  
  
  

  Customer Answer

  Date: 07/12/2024

  
  Complaint: ********
  
  I am rejecting this response because you previously said the file was closed. The other matter you are referring to has nothing to do with this was was closed a while ago, ** ****** *** **** ********* ** *** ***** ****** ** ******

  I have no concerns. *** ****** ** ********* ***** *** **** ****** *** **** ** ***** ** ******* ********* *** * **** ******** ***** ** ******* **** *** ******** ********.

  No need to reach out to the original creditor since your employee (*** * *** ** ****** **** ****** **** ********* *** **** *** *** ********) told me to contact the original creditor when FDR was the one now responsible for the file and should have had the correct information.

  When I reached out to the creditor they said the file was yours now and you should be able to tell me where things stand. * **** *** ******** *** **** ***** ********** *** ************** *** the creditor gave me all the information* ***** ** *** ** *** **** *** *** *********

  The Creditor advised interest stopped collecting the day you took the file over and they confirmed, in writing, that they have not asked you to collect interest on the debt on  their behalf.

  **** ** **** ******** ********* *** ****** ** ***** *** *** **** ****** *** **** *** ** ***** ** ******* ********* **** ********** **** ****** * **** ****** ** ******** ***** *** **** ********* ** ** *********

  *** ***** *** *** ****** *** *** ******** * *** ** *** ****** ** **** ******** *** *** *** ********** ** ******* ******** **********

  * **** *** *** *** ***** * **** ** **** ******* ** ***** ****** ** *** ** ***** ****** **** ******* ** ****** *** **** *** ******** ******** ******** *** ******* *********** *** ********* **** * ********* * **** *** *** ******** *** *** *** ********* ** ** **** ** **** **** ** ***** ***** ******** ***** ******** *** ************* *** ** ***** ** **** ******* *** **** * ***** ****

  **** * ********* *** ***** ** ** ******** ** ******* ************* **** ** *** ********* ** **** *** ************** ******* ** **** ***** 

  ************** ***** ********** *********** ******** **** ** ******* ********* *** ********** ****** ****** ********* ** *** ***** **** *** ******** ********** ** **** ** *** *** ****** ***** ************ *** **** ** ************** *** ******* ******* **** ** *** ***

  Sincerely,
  
  ****** ******

  Business Response

  Date: 09/12/2024

  Hello, 

  Thank you for your response.

  I want to inform you that the file currently housed at FDR is in a dispute status, and the client has been notified of this matter. Consequently, you will not be receiving any further communication from our office regarding this file unless otherwise necessary.

  We take all concerns seriously and strive to ensure a fair and transparent resolution process. To address the specific allegations you have brought forward, we will be conducting a thorough internal review. This review aims to assess the situation in detail and ensure that all relevant facts are considered carefully.
  

  If any additional information is required from you during this review, we will reach out to ensure we have a complete understanding of the situation. Please rest assured that the matter will be handled in accordance with our established protocols and procedures.
  

  Thank you for bringing this to our attention. Should you have further questions or require additional clarification, please do not hesitate to contact us.
  

  Sincerely,

  FDR Ltd Compliance

  ********************
  
  
  

  Customer Answer

  Date: 09/12/2024

  
  Complaint: ********
  
  * ** ********* **** ******** ******* *** *** ****** ** **** **** *** ******** ******** ** *** ******* **** **** *** **** ** *** ********

  I trust you have advised the client that the matter is in dispute ******* ** **** ************** *** ******* *******. * **** *** *** ************* * **** ** ***** **** ** ** *** **** ** ** *** ***** *** **** ********** ********* *** *** **** ************** *** **** *******.

  I would accept this resolution if it didn’t make it appear that the original creditor is at fault **** **** *** ** *****.

  ** ***** ******* *** ********* **** **** ******* *** ** **** ******* *** ** * **** ** ******** *** ***********

  I hope you do undertake a serious review of your business and your employees ******* * ***** ***** ****** **** ** ****** **** ** ***** ******** ***** ***** ****** *** ******* **** ********* *** ***** *** ******* **** ** ***** ** ************ * ***** *** *** **** ** ***** **** ** ****** ***** *** ********** *******

  Sincerely,
  

  ****** ******

  Business Response

  Date: 09/12/2024

  Hello, 

  Thank you for your response.

  I want to inform you that the file currently housed at FDR is in a dispute status, and the client has been notified of this matter. Consequently, you will not be receiving any further communication from our office regarding this file unless otherwise necessary.
  

  We take all concerns seriously and strive to ensure a fair and transparent resolution process. To address the specific allegations you have brought forward, we will be conducting a thorough internal review. This review aims to assess the situation in detail and ensure that all relevant facts are considered carefully.
  
  If any additional information is required from you during this review, we will reach out to ensure we have a complete understanding of the situation. Please rest assured that the matter will be handled in accordance with our established protocols and procedures.
  
  Thank you for bringing this to our attention. Should you have further questions or require additional clarification, please do not hesitate to contact us.
  
  Sincerely,
  FDR Ltd Compliance
  ********************

• Initial Complaint

  Date:29/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Money Mart, I do not have a contract with Financial debt recovery, they did not provide me with the original contract as requested.

  Business Response

  Date: 26/08/2024

  Hello- thank you for your inquiry.
  I can see that the accounts you have in our office are paid and closed as paid in full. Kindly, contact our office for further information. 

  Thanks, 

  Customer Answer

  Date: 26/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ************

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like them to stop calling me at work ** *** ******* ***** ***** ***** ****** **** * ********** * **** ***** **** *** ** **** ** **** *** * ***** **** **** ** ** *** *****. I paid the bill I owed I believe ***** **** sold them 2 bills by changing the amount .

  Business Response

  Date: 12/08/2024

  Thank you for your email. Please provide us with the business number and we can get it removed from the system immediately (if not done already). 

• Initial Complaint

  Date:17/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Firstly, I wish to inform you that the collection account(s) in question has been fully paid off. Despite this, my credit report does not reflect this update, which is adversely affecting my credit score. ********* *** **** **** ************* ********** *** ******** ********* ******** *** ************** **** *** ********** ****** ********* **** ** ******* ** *** ****. Secondly, I would like to address a significant communication error that occurred prior to my account being transferred to the collection agency. The original creditor, ****, was sending all notifications and payment reminders to an incorrect email address that I was not using. Consequently, I was unaware of the outstanding balance and the subsequent transfer of my account to collections until it was too late. Even though i do not have contract with the collection agency Financial Debt Recovery , when i realized that it was effecting my credit , i have settled the full amount under an agreement that it will be removed from my credit report but it is still seen in my credit report , Please assist and remove it from my credit report

  Business Response

  Date: 11/07/2024

  Good day, 

  Thank you for your inquiry. 

  We have checked our records; it shows that credit bureau was updated accordingly. Kindly, provide me of what you see on your end, and we can take a look and best assist. 

   

  Regards, 

  Customer Answer

  Date: 11/07/2024

  
  Complaint: ********
  
  I am rejecting this response because I was told by the agent from financial debt recovery that there won't be any negative marking on my credit if I pay the amount and it was never taken care of by this company 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 27/08/2024

  Hello, Thank you for your inquiry. 
  Our records shows that credit bureau was updated accordingly. Kindly, provide me of what you see on your end, and we can review and best assist. 

  Regards, 

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have declared bankruptcy ** **** *** **** *** ** * ********* ********. Recently, on April 29, 2024, I was contacted over the phone by a collection agency namely FDR regarding credit card debt originally belonging to ****, alleging that I still owe $6695.50. However, both **** and FDR were notified by my Trustee shortly after originally filing for bankruptcy, as is required by law. I have returned their call on the same day and spoke to one of the representatives regarding this matter, expressing my concerns and reminding them that I have filed for bankruptcy ** ****** *******. In addition, I sent them an email regarding the phone calls and that I do not wish to be contacted and that they must contact my Trustee instead **** ***** *********. Nonetheless, the phone calls have continued.

  Business Response

  Date: 03/12/2024

  Hello,

  Thank you for bringing this matter to our attention. We appreciate the opportunity to review the situation thoroughly.

  Upon completing our review, we can confirm that all the required documents were received, and the file has been successfully processed and closed in our office.
  

  If you have any further questions or require additional clarification, please do not hesitate to reach out. We are here to assist and ensure all matters are handled to your satisfaction.
  

  Best regards,

  FDR Ltd Compliance

  ********************
  

   

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This phone number ###-###-#### calls multiple times a day for collections of an individual I know nothing about some one names *****. Completely unrelated and they do not have a live agent to speak to. **** ** ********* *********** *** tried to call them but on hold for half hour no answer. They need to stop calling.

  Business Response

  Date: 03/12/2024

  Hello,

  Thank you for bringing this to our attention.

  The number you provided has been successfully removed from our system, and you should no longer receive any further communications from our company. 

  Best regards,

  FDR Ltd Compliance
  

  ********************

• Initial Complaint

  Date:26/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FDR has been calling both my personal cell phone and work cell phone almost daily for years. (at least 10) The one time I answered they told me it was due to a debt with ***. I told them I had paid off any debt I had with them years ago, and then hung up. The *** debt was showing on my credit report at the time but also showed as paid. I contacted the person I had dealt with and after that the *** debt was removed from my credit report. The calls also HAD stopped for a short time. I now have no debt that would be in with collections, and in fact my credit report is good, so have no idea why I keep getting phone calls every day, sometimes multiple times a day and all hours of the day. I will not answer these calls and need them to stop. **** *** **** ***** **** *** **** ***** ** * ** *** ************ **** *********** ** **** **** *** **** * **** ******* *** ****** ** **** * ******* *** **** **** ******* ** ****** ** *** ** ***** ** ******** **** * *** ***  They are also now not leaving a reference number but stating that it is in regards to an upcoming scheduled payment. I have not scheduled anything with them as I don't have debt in collections. I block their number they call from a different one. They need to remove ###-###-#### and ###-###-#### from their calling list immediately.

  Business Response

  Date: 03/12/2024

  Thank you for bringing this matter to our attention.

  We have successfully added both numbers you provided to our Do Not Call list.

  If you happen to receive any further communications within the next 24 to 48 hours, please disregard them, as they may have been initiated prior to this update.
  Should you have any additional concerns, feel free to reach out.

  Best regards,

  FDR Ltd Compliance

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