ComplaintsforCanada Computers

• Initial Complaint

  02/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  On January 30, 2024, my husband and I visited Canadian Computers in Ajax, Ontario, aiming to buy two 64GB memory cards. The store clerk informed us they were out of stock and mentioned such sizes are seldom kept in-store due to low demand. He then showed us on his computer that they were available online. Following his suggestion, we went home and ordered them online for $418.44 (Order # *******). Upon their arrival, we discovered that the memory cards were incompatible with our needs; they were designed for server use, not the simple storage upgrade we intended. Our attempt to return them was outright rejected. In seeking a resolution, we contacted Carlo, who perplexingly claimed, "the sales rep recommended one in store"—a statement that contradicted our experience. Had the recommendation been to purchase in-store, logically, we would have done so immediately rather than ordering online and awaiting delivery. Moreover, Carlo accused us of dishonesty by asserting that "no specific item was disclosed or provided during the conversation," despite not having been present during the interaction. Faced with this frustration, I am now appealing to the Better Business Bureau for assistance. My hope is to resolve this issue by returning the product and receiving a refund.

• Initial Complaint

  25/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On January 30th, 2024 I went into the Canada computers in Woodbridge: *** ***** *** ***** *****  and purchased a monitor, desktop, mouse, speaker, and keyboard. I spent over 1961.88 and I even purchased warranty which the employees had mentioned was good for one year on all items. I went back to the store March 13, and explained to them that the monitor I had purchased is defective and requested a new one. Usman (manager) and Marcus (the technician) accused me that I had shattered the screen. I explained to them that there is no crack on the external screen and that when I opened it out of the box on March 12 and turned it on there was an array of colours on the monitor. Canada Computers are responsible for as they sold me a lemon 100% . My husband and I also called head office twice on March 19 and March 21/24 and both Chances and Chris were not able to help us. My husband then called the Oakville location and RJ told him he was willing to help with an exchange. When my husband got there on March 18th, 2024 RJ (tech) was not in today. The situation was explained to the manager and he responded with that’s your porogative when we explained that we would take this to the better business bureau. We are asking for an exchange of the monitor and would like this matter resolved as soon as possible. They have sold me warranty that i can’t utilize because they are saying now after the fact that I should have come within 48 hours to do the exchange. Excuse me !!! I was told I have one year for the warranty on all items. So why would I have purchased warranty that I can’t even use. ***** ** ****** ********* **** *** *** ******* *** ******* *********. Please contact me at your earliest convenience as I can be reached at ************ ***** *** ********* 

• Initial Complaint

  21/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Tried to return a none working Motherboard to location **** *** ********** ********** ** *** ***  The return area person took the motherboard after looking at it to the back then after 10mins coming back saying the cpu socket is damage when he tried to install a cpu. The return guy damage the cpu socket and no canada computers will not exchange it. I would like to get a exchange asap

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Jan 16 2024. Purchased a monitor. Was missing some components. Assumed at first I would just require the proper cable etc (which was missing). Upon purchasing a cable from a separate store all together, the monitor would not work as intended. I visited another Canada Computers location for a second opinion, then later that week a third. I then returned to the Barrie location to ask some more questions. Long story short, box was thrown out in the meantime, I was advised I could purchase another monitor and return the defective one in the newest box. Rejected when attempting. Reaches out to Canada computers online customer support, whom at first advised they would exchange it for me regardless... I have just been notified that they will now not be honoring their claim to exchange even though they were provided with all of the necessary information. They try to claim I cant exchange due to the box/monitor mismatch but originally promised to exchange without a box and they would package the defective monitor into the box of the newest exchange. I have provided them with every detail, and I have in writing stating they would exchange. Once i asked for a managers written auth they became silent for weeks and then flat out rejected the idea once I kept "hounding" them. I do have proof of purchase if this is entertained at all. Thank you.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchaeds from Canada Computers I purchased a power ***** 850w power supply for 149.99$ I also purchased the 3 year defective exchange warranty for 24$. I have the receipt. I tried to exchange my defective power supply to the Halifax Store and the Manager said I was at fault. I disagree.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Bought a set of headphones for my computer . The quality of the headset was poor and there was a hum when the volume was over 75% . I went back to the store I bought them from to return them , and before I had a chance to explain why , one of the clerks in the back yelled “ IS THE BOX OPEN ?? “ . I replied “ well yes , I bought them to use , but the quality is horrible and there is a hum. “ The clerks Reffered me to the website , and showed me where it says “ no returns on headphones if box is open ! “ . I asked them “ where in your store does it say that in the headphones section , and how come at the sale , you didn’t warn me !? “ They appologized and said there was nothing they could do . Issue number one . How can they refuse my return , when I walked into the store . I wasn’t on their website . There was no warning visible or posted that all headphone sales are final If box is opened . No one at the time I ran my credit card to pay told me the sale was final . * **** **** **** ****** ** * **** , *** **** * **** *** ** ***** ****** **** ** . I am sure I am not the only one who has complained about this policy . **** *** / ******** , all allow returns on headphones as long as they are returned in new condition , so it isn’t a provincial or sanitary reason . **** ** ******* * **** *** **** * ***** ** ******** ***** . I called customer service and they only confirmed that if the box is open , the sale is final . This policy if legal , needs to have visible warning , and verbal consent or even maybe have them sign the bill !!! I am very upset , and it was enough to file this complaint .

• Initial Complaint

  30/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On February 27th of 2021, I purchased a house brand (*******) PC from Canada Computers (Inv #: ************) for the sum of $2352.00. Over time, the machine began exhibiting issues with its USB connections randomly resetting, or simply failing outright. The CPU manufacturer acknowledged an issue with their chipset, easily resolvable with a BIOS update. Here’s the problem. CC used an OEM Gigabyte motherboard in the computer, and in doing so, is responsible for issuing the BIOS update, rather than Gigabyte. Where the latter has long since released this critical update (***** 1.2.0.2), and others, Canada Computer has failed to delivery any BIOS updates whatsoever. Computers require BIOS updates to be fit for purpose; otherwise, they’re essentially unsupported in the face of commonplace hardware and software issues, greatly reducing the usefulness of the machine. They absolutely refuse to acknowledge the issue, despite it being known industry-wide, instead suggesting some other troubleshooting might resolve it. I, and any other consumer who had the misfortune of having been sold this dead-end device, should have access to the BIOS updates we can reasonably have assumed would be available to us, and I would like Canada Computers held accountable for not disclosing the significant limitation these machines are saddled with. If they’re not prepared to provide such updates on an ongoing basis, they should be disclosing this unusual business choice up front. I would like this complaint on record, so that other consumers can be made aware of this unethical business decision, so that they might spend their money more wisely elsewhere.

• Initial Complaint

  26/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a monitor from Canada computers and it’s been nothing but a massive headache, employees being rude. Not answering calls. Head office not returning calls. Brand new monitor came out of box broken and I’m being blamed, $600 and im now told that they have to check with Samsung if they can refund and can take a few months. When I reached out to Samsung they said they should replace it instantly?

• Initial Complaint

  26/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased this computer in November of 2023 as a xmas gift. The computer has never worked out of the box and the return date has passed. The retailer told me to go to the manufacturer for warrantee work but the manufacturer has ignored most of my emails and calls. Canada computers (Randolf) who I spoke to told me i was "*******".

• Initial Complaint

  25/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a high end computer for $2499 in Oct 2022 from Canada computers in St. Catharines. The customer service person helping me recommended that because it is such an exspensive computer I should get the extended warrenty package . I tend to avoid these, but I asked her what it covered and what the benefits are. She told me it covered any defects or parts and labour that need to be repaired or replace over the term. The 3 year tech repair warrenty cost $449 , but given the price of the computer and its components I thought it was probably a good idea. Within 1 year the hardrive fried, I brought it in knowing I have full warrenty coverage, brought it to the store and the tech told me that the warrenty I purchased can only be used once and it would be approx $100 to replace the hard drive. He told me I was welcome to use the warrenty but after the repair there would be no more warrenty left….I was so angry! There was never once a mention about it could only be used once! I never would have purchased that kind of warrenty, it was sold to me as a regular extended warrenty. Of course I wasen’t going to waste a $449 warrenty on a $100 repair. So I paid for it to be fixed. Now I feel completely mislead *** ****** *** being sold a warrenty for so much that is not what I was told it is. The store will not refund it as it is almost a year later now, personally I feel it should be refunded as I was sold something other than what I was told I was purchasing. Plus what harm is it for them to refund it since I haven’t used the warrenty! I recently went online as I was really bothered by the situation- the tech care repair plan I purchased should cover repairs and diagnostics for the duration of the 3 years, at this point I just want the warrenty refunded as the clearly do not honor their warranties, and are telling me it can only be used once.

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