Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cement stair parging done poorly. End result was worse than initial&#***;status. Cost was $1250. Representative was discourteous, using F word. Have recieved no further communication. Owner initially agreed needed to be ******.

  Business Response

  Date: 13/09/2024

  **** complained about a parging job that was done over a year ago, there is no warranty on parging and it is not cement.  **** paid upon completion of the job after he inspected it and was previously told that parging is just a cosmetic application. When **** called me a couple of weeks ago, I initially said I would come look at it when I was back in town as I was working out of our community.  **** then began to Gaslight me and insisted I said I was going there right-then and-there, it became obvious to me that **** was drunk. I then told him I refuse to go there altogether. No "F" word was used. We do not tolerate any kind of abuse. **** is just looking to get free money.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a patio, back walk up stairs, and driveway poured in may. We paid over $23k for this work. The stairs were not up to code. Last step being 12inches tall, and patio holds water. He kept brushing my complaints off and making excuses and didn’t try to fix the stairs until my husband came out to tell to fix it as our kids can’t physically step up a 12 inch step. Still not done to building code( they are at different heights, ranging from 5-8inches tall). We were told the patio would settle and the water wouldn’t be an issue. Which it still is many month later and now stained and holds water for several days after rainfall. We can’t have furniture or a gazebo on the patio because of the water that stays there. They got cement on my brick wall, fences, and things inside my garage, including my child’s $500 car seat. He refused to take responsibility or even apologize for the damages. When I called back about fixing the patio because another concrete company told me it was not normal and wasn’t poured properly. He yelled and swore at me on the phone that he wasn’t going to fix anything and not to contact him again.

  Business Response

  Date: 17/10/2022

   

  ******** is making false claims and spreading disinformation. She has taken to social media and posting photos of uncompleted work, during the job progress while claiming the site was left unfinished. The steps are up to code and we re-poured after the first pour was admittedly incorrect, she has failed to distinguish and state that that issue was rectified. Also, parging and saw cuts were done that are obviously not indicative of her un-timely/mid-job photos . ******** never mentioned any standing water until she contacted me on Thanksgiving weekend. I absolutely did not swear/curse at her as I had company in my home. I simply told her that she already took compensation for her child's car seat. ******** did not mention any sort of unhappiness or concerns with her job for 4.5 months until now other then the car seat. I was only made aware of the damage on the car seat when she withheld $300 from the late last payment she made. Payments were made outside of the agreed upon terms and as stated on the contract, and they were overdue. I did not argue with that as an employee may or may not have unfortunately damaged it. She did not provide any proof or send any photos to me. 
  

  Her first photo here is of her child for some reason. Pads will stain when furniture that is not rust-free is kept on it. There is a photo of a brick that is off and that was pre-existng, I refuse to take responsibility for that or any other conditions of her home that was done prior or after our work was done. ******** signed a check-list and checked yes on a number of question points upon completion of her job. She answered yes to questions that included 'Was the job completed in a work man like manner?' and 'Was job done to specs./scope of the client?'. ******** was present throughout the job and indicated she was happy upon completion and proceeded to make final installed payments although late.

   I adamantly refuse to make any refunds nor accept her false claims as she is untrustworthy and her defamatory statement she has made are false.
  

  Customer Answer

  Date: 18/10/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: Of course *** is lying to cover his butt. I never received even a receipt. I never once signed a paper for anything. My patio furniture is not rusty as it’s new. Rain water stains because the minerals in it, he should know this. The stairs are definitely not up to code. He was paid 1 day late as he wanted e transfers for the final amount and I could only send 3k a day. I have already had two companies out to confirm this is a sloppy incorrect job and they wouldn’t even use this work for a dumpster pad. I texted *** about the car seat damage when I noticed it and said he wouldn’t be getting the last $300 because of the cost to replace it and I had sent him a receipt for the car seat replacement. He never once took responsibility for his or his workers actions nor apologized. 
  I took to social media after *** refused to fix the water issues after yelling at me on the phone and to my surprise many others have come forward with the same issues and pictures to prove it. Another customer is actually putting together a class action and I am more than happy to help her with whatever proof she needs. Sarnia cement needs to finally be held accountable for ripping people off. 
  
  
  
  Sincerely,
  
  
  
  ******** ************

  Business Response

  Date: 29/10/2022

  First of all, receipts are given out at the end of the year and she
  would have her own banking information. Secondly, ******** is very
  incorrect as to the payments. I did not request E-Transfer and she made
  two payments by checks and then three more at her discretion, bank
  documents show this and were paid several weeks apart. Ultimately, she
  is not being honest, she did not send me a receipt nor photo of the
  chair and even stated on Facebook the price she paid that was under
  that and had originally said it was $300 here. Again, I did not yell nor
  swear at her on the phone as I had severally friends and family here
  that day.
  I would have been more then willing to replace the section
  of the pad had she come to me sooner then Thanksgiving when we wind
  down.
  Photos I have attached show the discrepancies in her claim. Why
  would she pay the remainder (besides the chair) if they were so
  unsatisfied?
  Finally,
  I would replace the section first thing in the spring if she would be
  honest and recant her misleading/untrue claims, and from here and
  Facebook. We do not participate in Facebook(Fakebook) and can debunk the
  comments as I have done in an attached photo. Why did she wait 4.5*
  months to contact me on closing season-holiday weekend about the pad and
  then continue to spread disinformation?

  Customer Answer

  Date: 14/11/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  First of all I paid 40% up front, another 40% midway through because he said he needed it and the last 20% after he came back to do the driveway saw cuts. He refused to wait for my husband to get home from work later that same day and harassed me for 3 hours to forge his name on a cheque for him so he doesn’t have to come back. I agreed to send the etransfers instead so he would stop asking me to fill out my husbands cheque.  We originally agreed 40% upfront and the other 60% after the job was done. It’s not my fault he took 4 weeks to finish the job. Ultimately he is not being honest, as you can see by the text messages. He was told about the car seat and I sent pictures and a receipt for damages to replace the cover, the straps were extra on top of that as you can see by the photos of the text messages. He never apologized and came to pick up his cones and that was it. He also originally told us he’d drop off the receipt in the mailbox in a week.. not the end of the year? And No one would have ever agreed to leave forms up.. that makes no sense to even lie about. I had left a voice mail in august and received no call back until I sent an email 6 weeks later. Our concerns were constantly brushed off the entire time (stairs, patio holding water and roughness of the cement areas) and it took a week of constantly telling him it needs redone for him to even agree to try and fix the stairs the first time. He actually thought a 12inch step was acceptable and tried to talk me out of having him redo them. Why would I want him to “try” and fix the patio when the stairs weren’t even done nicely the second time. (Nails sticking out, sloppy parging, bottom step actually holds water which will be great this winter). He is only trying to be nice now because he knows he was wrong and the pictures prove it. He wasn’t nice on that last phone call and told me to never contact him and he wasn’t going to fix anything, but yet trespasses on to our property to get pictures that do no justice for his claims. They are either zoomed way out or in so you can’t see all the issues.

  I am not satisfied with his response and will not accept him trying to fix it now, it’s far too late to go back on everything he has lied about. I won’t settle for anything but a refund. We already have another reputable company lined up to fix it in the spring. 

  
  

  Thanks, 

  ******** ************

  
  
  
  
  Sincerely,
  
  
  
  ******** ************

  Business Response

  Date: 25/11/2022

  All false statements by ********!

  Customer Answer

  Date: 06/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response:
  
  
  
  Sincerely,
  
  
  
  ******** ************