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Toyota Canada IncThis business is NOT BBB Accredited.
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This profile includes reviews for Toyota Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.16/5 stars
Average of 83 Customer Reviews
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Review fromDixon O
Date: 05/04/2025
1 starDixon O
Date: 05/04/2025
***** **** Toyota dont have electric auto parts.almost 3 weeks waiting and they said I need 3 or 4 more weeks.Toyota Canada Inc
Date: 10/04/2025
Dear Mr. ******: Thank you for your recent feedback regarding your 2022 Toyota Corolla, as seen at BBB Reviews. Thank you for bringing your concerns to our attention. Your case is currently being investigated by a member of Toyota Canada Inc.’s Management Review Team. In the coming days, we will perform a thorough review of the case in order to reach an appropriate resolution. You will be contacted by the representative soon. Sincerely, ***** Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* ************* ***********Toyota Canada Inc
Date: 15/04/2025
Dear Mr. ******: Thank you again for your recent correspondence regarding your 2022 Toyota Corolla We would like to assure you that Toyota Canada Inc. aims to provide parts in a timely manner in order to avoid this type of unfortunate situation. Currently the automotive supply chain for manufacturing vehicles is experiencing a multitude of disruptions, such as slower production, shortages of parts and delays in transportation. We are faced with new challenges, not just with suppliers but logistically, including shortages of ships, containers, and truck drivers and in your specific circumstance, a shortage of raw materials vital for the production of your required part. Unfortunately, this situation is not just affecting Toyota & Lexus Canada in its procurement of replacement parts; it is upsetting the entire automotive industry, as well as the global economy. In an effort to alleviate the inconvenience, a process was initiated by Toyota Canada Inc. to potentially expedite your required part. We encourage you to remain in touch with the Parts Department of your ordering dealership, North London Toyota, for timely updates. While we are unable to change what occurred, we thank you again for bringing your concerns forward, thereby giving us this opportunity to comment. Yours truly, ***** Consultant, Customer Relations Customer Services ********** * ****** ***** ******** ** *** *** ****** ************** ************************* *************Review fromEdith V
Date: 12/03/2025
1 starEdith V
Date: 12/03/2025
Toyota issued a defective paint notice for my make/ model and, as expected, all of the paint on my car is peeling off. Toyota will not cover the cost of repairing the paint as my car is over 10 years old. So now I can drive around with a ridiculous white on green (base paint) car for another few years. Thanks Toyota, I was honestly in the market for a new Toyota once this car was no longer functional but, that will certainly no longer be happening.Toyota Canada Inc
Date: 10/04/2025
Dear Ms. ***: Thank you for your recent correspondence regarding your 2013 Toyota RAV4. Please be assured that we certainly do not like to see our customers experience the frustration and inconvenience that are associated with unexpected repairs. It is the desire of Toyota Canada Inc. to provide sound, durable and reliable vehicles which will require a minimum of service and not only meet but exceed our customers' expectations. However, there remain instances, such as you have encountered, where difficulties will arise. Toyota Canada Inc. has a very comprehensive warranty that will cover the costs of repairing your vehicle when a difficulty arises as the result of a manufacturing defect experienced within the parameters of the warranty. Our commitment to you is to repair your vehicle according to the terms of the Toyota's new vehicle warranty. Your vehicle’s painted surfaces were covered by the vehicle’s Basic Warranty for a period of 3-years or 60,000 km. A Warranty Enhancement Program (WEP) was later released which extended certain portions of the vehicle’s warranty and the letter for such was sent to VIN-applicable registered owners on February 6, 2020. The Primary Coverage offered the warranty enhancement until February 9, 2022. After the Primary Coverage period ended, the Secondary Coverage was applicable for 10 years from the date of first use with no mileage limitation. For your vehicle, this period expired on July 10, 2023. While your earlier-related repairs occurred during the related coverage periods and were covered as such, your subsequent concerns fall outside the range of Secondary Coverage. We thank you for allowing us the opportunity to comment. A copy of your correspondence has been forwarded to the appropriate departments within Toyota Canada for their information. Sincerely, ***** Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************Review fromKaran S
Date: 06/02/2025
1 starKaran S
Date: 06/02/2025
*** ** **** ** ****** I have a Toyota Siana 2024 XLE. I bought new one. I don’t have a spare tire and tools. I spoke my dealer never take the decision My sales guy only selling time spoke, After no more spoke. ******** ******** ****** **** *** ******** ******** ****** ******* 2024 All the vehicle Toyota, sienna LE Spare tire and tools you guys already install but how come same vehicle this model not install please take the decision. I am not happy with this Vehicle . My tire or anything damage thing problem I don’t have a spare tire. How do you change tire tell me please I need spare tire and Kit . This vehicle safety issue please make the decision thank you.Toyota Canada Inc
Date: 12/02/2025
Dear Mr. **********: Thank you for your recent correspondence regarding your 2024 Toyota Sienna. We are very sorry that your vehicle ownership experience is not currently meeting your expectations. We certainly do not like to see our customers experience the frustration and inconvenience when experiencing issues with their vehicles. However, we would like to mention that extensive planning and research go into ensuring the highest quality of components are used on our vehicles. We would also like to advise you that we have reviewed the specifications for your 2024 Toyota Sienna XLE to see if it has a spare tire; we regret to inform you that your vehicle is not equipped with a spare tire. However, instead of a spare tire, your vehicle is equipped with an emergency tire puncture repair kit. A puncture caused by a nail or screw passing through the tire tread can be repaired temporarily using the emergency tire puncture repair kit. The tire repair kit contains a bottle of sealant. The sealant can be used only once to temporarily repair one tire without removing the nail or screw from the tire. After temporarily repairing the tire with the kit, we recommend that you have the tire repaired or replaced by your Toyota dealer. We have recorded your comments and suggestion to include a spare tire and tool kit. Your feedback is greatly appreciated, as it is through feedback like yours that we can make changes when necessary; in fact, most changes to our services and products at Toyota are customer driven. We hope that you find this information is useful, and we thank you again for taking the time to write. Sincerely, Chris Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************ ************************* *************Review fromHarry P
Date: 03/02/2025
1 starHarry P
Date: 03/02/2025
Terrible Customer Service & No Accountability I pay for a Toyota Connected Service Subscription, but I can’t use it, and I’m still being charged. I’ve tried contacting customer service multiple times but can’t get through to anyone. On top of that, my local Toyota dealership messed up my car service, and when I reached out to Toyota Canada for help, they refused to mediate, essentially telling me to deal with the dealership myself. This is unacceptable for a car that cost over $50,000. ** ****** *********** ****** ******* ***** ******you’re on your own if something goes wrong. ***** *****Toyota Canada Inc
Date: 10/02/2025
Dear Mr. *********: Thank you for your recent feedback regarding your 2022 Toyota RAV4. We are sorry that your dealings with **** ******** Toyota were not satisfactory. This dealer has an excellent reputation for providing good service to their customers. We are sorry that you feel that this was not the case in your situation. As the Canadian Toyota distributor, we always appreciate receiving customer feedback, even when it cannot be positive. This is the only way we can monitor our customers' satisfaction with the service provided by Toyota dealerships. Toyota Canada Inc. has a very comprehensive warranty that will cover the costs of repairing your vehicle when a difficulty arises as the result of a manufacturing defect experienced within the parameters of the warranty. Our commitment to you is to repair your vehicle according to the terms of the Toyota's new vehicle warranty. We would also like to explain that Toyota Canada Inc., as the distributor, does not have jurisdiction over the service transaction which occurred between you and the Toyota dealership. Although we understand the importance of open communication, any discrepancy will need to be addressed by the dealership. You are free to discuss the matter further with Service Manager ******* ***** at **** ******** Toyota; however, Toyota Canada is unable to intervene in private matters between yourself and the dealer. According to our records, it appears ******* Toyota was able to resolve your concern regarding the functionality of your Toyota Connected Services on Thursday, February 6, 2024, and the Toyota Connected Services department extended your Remote Connect subscription as a courtesy. Although we are unable to change what has occurred, we thank you for taking the time to share your comments. A copy of your correspondence has been forwarded to the appropriate departments within Toyota Canada for information purposes. Sincerely, Chris Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************Review fromAnica R
Date: 23/01/2025
1 starAnica R
Date: 23/01/2025
I have been a loyal customer of Toyota for almost 3 decades. 7 months ago I leased a 2024 Grand Highlander. I love this car as it suits my family's needs perfectly. At the time, I asked my sales person if it had any issues in terms of theft (as this is a rising concern) he assured me that not only were there no issues but that my insurance would go down. That, in fact, was a ***. My insurance went up and three days after bringing my vehicle home there was an attempted robbery. They didn't get it that time, but 6 months later they came back. This time, my children and I were present and watched the entire thing happen. It was terrifying. The car was recovered, with some damage. The vehicle has been at a Toyota dealership for almost 2 months. My rental cap with my insurance has now reached its max. However, Toyota refuses to issue me a loaner or cover the costs for a rental vehicle until mine is repaired - an estimated 2 weeks. They claim there was a delivery delay with the parts that they needed. In which case, I believe it only fair that they assist me with a rental. For these reasons, I will no longer be a returning customer to Toyota. * ******* ****** ******* **** ** ** *** ***** **** ** *** **** ***** **** ****** ** **** ****** ** ***** **** ** ****** * *****Toyota Canada Inc
Date: 30/01/2025
Dear Mrs. *******: Thank you for your recent feedback regarding your 2024 Toyota Grand Highlander. Thank you for bringing your concerns to our attention. Your case is currently being investigated by a member of Toyota Canada Inc.’s Management Review Team. In the coming days, we will perform a thorough review of the case in order to reach an appropriate resolution. Sincerely, Chris Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************Toyota Canada Inc
Date: 27/02/2025
Dear Mrs. *******: Thank you again for your recent feedback regarding your 2024 Toyota Grand Highlander. We would like to assure you that Toyota Canada Inc. aims to provide parts in a timely manner in order to avoid this type of unfortunate situation. Currently the automotive supply chain for manufacturing vehicles is experiencing a multitude of disruptions, such as slower production, shortages of parts and delays in transportation. We are faced with new challenges, not just with suppliers but logistically, including shortages of ships, containers, and truck drivers and in your specific circumstance, a shortage of components vital for the production of your required part. Unfortunately, this situation is not just affecting Toyota & Lexus Canada in its procurement of replacement parts; it is upsetting the entire automotive industry, as well as the global economy. In an effort to alleviate the inconvenience, a process could have been initiated by Toyota Canada Inc. to potentially expedite your required part. By the time we were able to communicate, however, your vehicle was repaired and in your possession. Regarding your sales concerns, as the Canadian Toyota distributor, we always appreciate receiving customer feedback, even when it cannot be positive. This is the only way we can monitor our customers' satisfaction with the service provided by Toyota dealerships. We would like to explain that Toyota Canada Inc., as the distributor, is not involved in the retail sale of vehicles. We would also like to take this opportunity to advise you that each dealer is independently owned and operated. As such, Toyota Canada as the distributor does not have jurisdiction over the sales transaction which occurred between you and the Toyota dealership. Although we understand the importance of open communication, any discrepancy would need to be addressed by the dealership in question. Your comments were shared with the Sales Manager of said dealership and we understand a follow-up discussion did take place. Although we are unable to change what has occurred, we thank you for taking the time to share your comments. A copy of your correspondence has been forwarded to the appropriate departments within Toyota Canada for information purposes. Sincerely, Chris Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************Review fromLuke M
Date: 22/01/2025
1 starLuke M
Date: 22/01/2025
I have had my Toyota RAV4 for almost 5 years and have completed all the scheduled maintenance. The front camera is now not working, leaving the pre collision system, automatic headlights, lane departure warning and lane tracing assist feature not working. I was quoted 1900$ to repair the issue. I bought a Toyota for their supposed reliability and this is not what I was expecting. I am very unimpressed with ToyotaToyota Canada Inc
Date: 29/01/2025
Dear Mr. ****: Thank you for your recent communication concerning your 2020 Toyota RAV4, as seen at BBB Reviews. We apologize for the difficulties you encountered with your RAV4 and assure you of our concern. Certainly it is our desire that our customers remain satisfied in every reasonable way. Unfortunately, this is not always possible. It is the responsibility of Toyota Canada to cover the cost of repairs required to correct defects in material or factory workmanship during the warranty parameters. Unfortunately, no one can foresee if or when a difficulty might arise. However, Toyota Canada has a very comprehensive warranty and our commitment to you is to repair your vehicle according to Toyota’s strict quality standards. The repair you describe is governed under the provisions of the basic warranty. Our records show your vehicle’s basic warranty expired on May 14, 2023. Thank you again for taking to time to bring your concerns to our attention. While we are unable to alter what has occurred, we assure you that your comments have not gone unnoticed. Sincerely, Chris Consultant, Customer Relations Customer ******** ********** * ****** ***** ******** ** *** *** ****** ************** ************************* *************Review fromRobert M
Date: 13/01/2025
1 starRobert M
Date: 13/01/2025
I purchased ECPPlatinum 60/100 on my 2021 Tundra and they want to charge $200 for diagnosing the problem of rear cross traffic alert and lane departure warning. If the vehicle needs repair just fix it.Toyota Canada Inc
Date: 27/01/2025
Dear Mr. ********: Thank you for your recent feedback regarding your 2021 Toyota Tundra. We would be pleased to comment with regard to your review; however, we kindly ask that you contact the undersigned at ###-###-####, extension ****, and provide more details regarding the nature of your concerns, including: - Your Vehicle Identification Number - Your current mailing address - A phone number you may be reached at - Which dealer did you visit and who did you speak to? (name and/or position) - Did you also speak to the Service Manager? We look forward to your reply. Sincerely, Chris Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************ ************************* *************Review fromGeorge L
Date: 03/01/2025
2 starsGeorge L
Date: 03/01/2025
Toyota Canada will not provide me with a letter of complicance for by 2020 Toyota Corolla. Why not??Toyota Canada Inc
Date: 15/01/2025
Dear Mr. ********: Thank you for your recent correspondence regarding your 2020 Toyota Corolla. We would like to explain that vehicles distributed by Toyota Canada Inc. (“TCI”) are certified as complying with all Canadian safety and emissions regulations. There are an increasing number of differences between these Canadian regulations and the comparable U.S. regulations. At the same time, the complexity of the equipment included in these vehicles is also growing. As a result, TCI is unable to provide Manufacturer’s Confirmation Letters, also known as Compliance Letters, of the type required by the U.S. National Highway Traffic Safety Administration (“NHTSA”) to import a Canadian-certified vehicle from Canada to the United States under Box 2B of Declaration Form HS7. While TCI is unable to provide support on importing a vehicle to the United States from Canada, customers/guests may be able to utilize Box 3 of Declaration Form HS7, which involves the use of a Registered Importer. Importation of a vehicle using Box 3 is subject to several conditions and may not be possible for all vehicles. Further information on how to import a vehicle from Canada to the United States under Box 3 can be obtained in NHTSA’s Vehicle Importation Guidelines, which can be accessed here: https************************************************************************ Note that you will need to scroll down to the heading “Importing a Canadian-Certified Vehicle under Box 3” on page 2. NHTSA also publishes a list of Registered Importers, which can be accessed here: https://***************************************************** We trust this information is helpful and thank you for taking the time to contact us. Sincerely, Chris Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************Review fromGeorge H
Date: 23/12/2024
1 starGeorge H
Date: 23/12/2024
I got rav4 xle 2025 hybrid the car is very bad not saving gas or anything the engine very noises * ******* *** ***** *** * *** ***** ** ******** ** **** ***** *** *** ** *** ******** *** ***** *** *** ** ******* ***** * **** ****** ** **** *** *** I will never buy Toyota againToyota Canada Inc
Date: 29/01/2025
Dear Mr. *****: Thank you for your recent correspondence regarding your 2025 Toyota RAV4 Hybrid. We made several attempts to reach you by telephone, however we have been unsuccessful. In order to ensure that your situation is fully reviewed, we would kindly ask that you communicate with the undersigned at ###-###-####, extension ****. Yours truly, Chris Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************ ************************* *************Review fromPatrick B
Date: 19/12/2024
1 starPatrick B
Date: 19/12/2024
I leased a 2024 Toyota Tundra Platinum Hybrid 4x4 CrewMax in October 2023. In May 2024 it was in the garage for an engine issue. The second visit to the garage commenced on December 14, 2024. They are trying to determine the cause of the issue with the truck. It has a total of 8 codes! Until that is determined, I am without a vehicle. 6 days and counting. Should they allow for a rental, they will cover $50 a day. I am not sure what that will enable me to rent. I have driven Toyotas for 30 years. This is the last Toyota I will own. In speaking with Toyota Canada, the customer service has been terrible. * ***** ****** **** ***** ** ******* *** ******* **** ** ******** *** *****. I believe Toyota has become too large to care and is failing both in terms of service to its customers and the quality of its vehicles.Toyota Canada Inc
Date: 13/01/2025
Dear Mr. *******: Thank you for your recent correspondence regarding your 2024 Toyota Tundra Hybrid. We are sorry that you are not completely satisfied with all aspects of your Tundra Hybrid and assure you of our concern. Certainly it is our desire that our customers be satisfied in every reasonable way; however, this is not always possible. After a complete review of your situation and following diagnoses performed at ****** Toyota, we have determined that your vehicle is operating within Toyota’s strict quality standards and no manufacturing defects are evident. As such, further corrective action was not required. Mr. *******, Toyota Motor Corporation and Toyota Canada constantly strive to satisfy our valued customers. As such, your comments have been noted and forwarded to the appropriate departments within our organization for their information and review. Thank you again for contacting us. Sincerely, Chris D. Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** **** **** ************************* ************* ***********
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