Customer ReviewsforToyota Canada Inc

I have a 2022 Tundra and it is currently under its 4th recall (engine debris causing failure and potential crashing). This refers to the V6 turbo charged engine. I have asked for use another vehicle while Toyota sorts of this mess. ********* ** *** ***** ******** ***** ** * ********* *** ****** ********* ******** ****** ****** ******** ******* *** **** ** **** ***** **** **** ********* *** ***** ** ******* **** *** *** * ***** **** **** **** ******* ****** ***** **** **** *** ********** ******** *** *** * ****** *** ********** ****** ** ** *** ***** **** *** ****** *** ****** ********* *** *** *** ******** ** ****** * ****** ** ******* ***** ****** ** *** *** *********** * ******* **** ******** *** ****** *** *** **** **** **** ***** ** ** **** *** ******* *** ** ****** ******* ******* **** **** **** *** * ****** ***** **** **** ** **** **** **** ****** * ****** ***** **** **** ** **** **** **** **** **** **** ***** **** **** **** **** *** ** ***** ** *** **** ******** **** ****** *** ****** ** *** *****  Have me entered into a time when manufacturers wont stand behind their products! I think so. * ***** **** ** ***** *** ****** ****** ****** *** **** ** ** ***** ** ***** ********* ****** ** **** *** ****** ***** ***** **** *** *** ***** I understand that things can go wrong but about 100,000 trucks are in this messy recall and we have nothing to use unless we want to risk crashing! I am left with a few choices: 1) Continue driving and risk a crash and injury. 2) Don't drive it but continue paying for it. 3) Rent a similar vehicle and pay for it myself. ** ***** *** ******* ****** ***** *** ***** * ********* ***** Sell my Tundra when or if they ever fix this engine recall. Unhappy with Toyota Canada, and probably heading to a different brand **** ** ******** *********

Dear Mr. Brown: Thank you for your recent feedback regarding your 2022 Toyota Tundra. Thank you for bringing your concerns to our attention. Your case is currently being investigated by a member of Toyota Canada Inc.’s Management Review Team. In the coming days, we will perform a thorough review of the case in order to reach an appropriate resolution. You will be contacted by the representative soon. Sincerely, Chris D. Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************

******** ******* ** ****** Is no Customer service after sale. Passed 2 days after the warranty, they don't even want to talk to you! " Why you calling me?" - because you are a customer service. ** **** ** ****** *** ***** ***** ** ******

Dear Mr. ****: Thank you for your recent feedback regarding your 2021 Toyota Tacoma. Thank you for bringing your concerns to our attention. Your case is currently being investigated by a member of Toyota Canada Inc.’s Management Review Team. In the coming days, we will perform a thorough review of the case in order to reach an appropriate resolution. You will be contacted by the representative soon. Sincerely, Chris D. Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************

In May 2023, I purchased a new Toyota Corolla. After one year, I discovered rust under the front seat frame. I contacted Toyota Canada, who recommended that I reach out to the Fixed Operations Manager at Toyota dealer . I visited the dealership, where they inspected the issue and took photos. After a few days, I received a response stating: "The rust on the seat frames of your Corolla is not a warrantable defect. I have consulted with Toyota Canada. This is an unfinished, unpainted piece of metal and if replaced, it would most likely rust again. It is not a defect to the mechanical function of the track or seat, and therefore is not covered under warranty." I then expressed my concern about the potential impact of the rust on the longevity and overall condition of the seat frames. While I understand that the rust may not currently affect the mechanical function, I am worried that it could eventually lead to more significant issues. In response, I was informed that: "Keep in mind that this would be covered for 3 years/60,000 km (whichever comes first) - if you ever did run into mechanical problems with the seat." However, I believe that since the rust started appearing within the warranty period, it should be addressed promptly. I am particularly concerned that this rust could lead to more significant problems once the warranty period has expired. As a long-term owner, I am invested in maintaining the quality and integrity of my vehicle. I sent email to Toyota canada , they said “We rely on Toyota dealerships to diagnose and provide assistance on our behalf.” It means that customer concerns hold little weight, as the dealer's word is taken as final. This is very disappointing if this represents the level of customer service I am very disappointed with both the quality of the product and the response provided by ****** & Toyota Canada.

Dear Mr. ******: Thank you for your recent communication regarding your 2023 Toyota Corolla. We are sorry that you are not completely satisfied with all aspects of your 2023 Corolla and assure you of our concern. Certainly it is our desire that our customers be satisfied in every reasonable way; however, this is not always possible. After a complete review of your situation and following diagnoses performed at Bailey Toyota, we have determined that your vehicle is operating within Toyota’s strict quality standards and no manufacturing defects are evident. As such, further corrective action is not required. In order to ensure this matter received all due consideration, your concern was thoroughly reviewed by a member of Toyota Canada Inc.’s Management Review Team on July 10, 2024, and your request for repair cost assistance was denied. Mr. ******, Toyota Motor Corporation and Toyota Canada constantly strive to satisfy our valued customers. As such, your comments have been noted and forwarded to the appropriate departments within our organization for their information and review. Thank you again for contacting us. We appreciate this opportunity to clarify our position in this matter. Yours truly, Chris D. Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************

While I understand that the current rust does not affect the mechanical function of the track or seat, I am increasingly concerned about the potential long-term damage it could cause. When I first noticed the rust, it was minimal. However, it has progressively worsened over time. My primary concern is that if the rust continues to spread, it could eventually penetrate the car floor through the nut bolts of the seat frame. This poses a significant risk, as the rust could compromise the integrity of the car floor. Given that the rust has developed considerably within just one year, I am apprehensive about the situation in the coming years. My question is: can you provide a guarantee that the rust will not enter the floor through the seat frame nut bolts? If not, who would be responsible for any resulting damage to the car floor? I also understand that the warranty covers 3 years/60,000 km (whichever comes first). If this problem had started after the warranty period, I would accept the associated costs. However, I am already experiencing this issue within the warranty period, which is causing significant concern. I appreciate your attention to this matter and look forward to your response. Ensuring the longevity and safety of my vehicle is of utmost importance to me.

Initially, my concern was solely about the seat frame. However, as the rust is spreading rapidly throughout the area, it could potentially penetrate the car floor through the nut bolts of the seat frame. This poses a significant risk, as the rust could compromise the integrity of the car floor. Given that the rust has developed considerably within just one year, this issue is highly concerning. ***** ** ** ****** *** ******* *** ********* ********** * ***** ***** **** **** ** *******

If you think Toyota Canada stand beside their brand, you are wrong! If you think **** ***** ********** stand beside their selling product, you are dead wrong! I bought my Highlander 2017 from day one brand new I did all extra protections color and underneath body,I bought a lots of additional accessories and kept pretty nice and in great shape.I did all services on times not missing even one according to Toyota Canada maintenance requirements.last month on 69,000km suddenly started a little kicking on 3rd gear when I took it to my dealership for diagnostic they told me we have a bad news for you, your Highlander's transmission failed you need a new transmission! I was shocked.how that can happen to my Highlander I was taking care of her like baby.I find out Toyota Canada start installing 8 speed transmission 2017 for first time and mine unfortunately was the first version of three with issues and faulty functions.they knew about very well but kept it in the dark from the public.secondly my dealership **** ***** they missed to offer me or even remind me to flushing transmission fluid on 5 years or 96,000.km each on comes first.when I did ask them why you didn't remind or advise me this important maintenance procedure they told me we going with 96,000km not 5 years finally I ended up with major repair $12,500. could easy cost me few couple of hundreds dollars not like that. I'm looking forward to keep one of those people responsible for this damage, Toyota Canada or **** ***** dealership.

Dear Mr. ******: Thank you for your recent correspondence regarding your 2017 Toyota Highlander. Please be assured that we certainly do not like to see our customers experience the frustration and inconvenience that are associated with unexpected repairs. It is the desire of Toyota Canada Inc. to provide sound, durable and reliable vehicles which will require a minimum of service and not only meet but exceed our customers' expectations. However, there remain instances, such as you have encountered, where difficulties will arise. Toyota Canada Inc. has a very comprehensive warranty that will cover the costs of repairing your vehicle when a difficulty arises as the result of a manufacturing defect experienced within the parameters of the warranty. Our commitment to you is to repair your vehicle according to the terms of the Toyota's new vehicle warranty. Your vehicle’s transmission was covered by the vehicle’s Powertrain Warranty for a period of 5-years or 100,000 km. In order to ensure this matter received all due consideration, your concern was thoroughly reviewed by a member of Toyota Canada Inc.’s Management Review Team on April 29, 2024, and your request for repair cost assistance was denied. We would also like to take this time to explain that Toyota Canada doesn’t recommend transmission flushes be done as part of the regular maintenance of a vehicle. Transmission flushes are only required when the transmission is being replaced. However, vehicles will still require transmission fluid drain & fill at different intervals based on the dealership's diagnosis. If you primarily operate the vehicle under any of the following conditions, the following additional maintenance requirements will be needed: 1. Short trips of less than 5kms (or less than 8kms in temperatures below 0 degrees) 2. Towing a trailer, using a camper or car top carrier 3. Driving on dusty or muddy roads 4. Frequent mountainous driving -Change manual transmission, transfer case and differential fluids every 24 months/32,000kms (whichever comes first) -Replace (drain & refill only) automatic transmission fluid every 72 months/96,000kms (whichever comes first) if towing a trailer, using a camper or car top carrier Please be assured you can check the Maintenance Schedule for your Toyota on our website at https://www.toyota.ca/toyota/en/owners/maintenance-schedule We thank you for allowing us the opportunity to comment. A copy of your correspondence has been forwarded to the appropriate departments within Toyota Canada for their information. Sincerely, Chris D. Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************

** ** * *** **** **** ** * **** ** *** because they underestimate My *** ******* customer intelligence with nonsense answer **** ** *** *** ****** *** ******* **** *** ********** *** *** ****** ***** *** Toyota Canada well My car pealing off they explain Me it is because envairment in Canada well if its 35 c ceps in garage Your Toyota or if it is -35 c stay in garage and take **** or bus or face with that You have to paint Your car 7000$ after couple years well ** ****** **** **** ** ****** *** ******* Toyota do not stay after Toyota car quality

Dear Mr. *****: Thank you for your recent correspondence regarding your 2015 Toyota RAV4. Please be assured that we certainly do not like to see our customers experience the frustration and inconvenience that are associated with unexpected repairs. It is the desire of Toyota Canada Inc. to provide sound, durable and reliable vehicles which will require a minimum of service and not only meet but exceed our customers' expectations. However, there remain instances, such as you have encountered, where difficulties will arise. Toyota Canada Inc. has a very comprehensive warranty that will cover the costs of repairing your vehicle when a difficulty arises as the result of a manufacturing defect experienced within the parameters of the warranty. Our commitment to you is to repair your vehicle according to the terms of the Toyota's new vehicle warranty. Your vehicle’s painted surfaces were covered by the vehicle’s Basic Warranty for a period of 3-years or 60,000 km. In order to ensure this matter received all due consideration, your concern was thoroughly reviewed by a member of Toyota Canada Inc.’s Management Review Team on May 22, 2024, and your request for repair cost assistance was denied. We thank you for allowing us the opportunity to comment. A copy of your correspondence has been forwarded to the appropriate departments within Toyota Canada for their information. Sincerely, Chris D. Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************

Yes Toyota Canada admitted and issue recall for white paint well I do not know any other brand like ** ,*** **** ******** *** etc paint pealing off this is not about warranty it is about what You selling so many rav paint pealing off it has nothing with warranty it is about your dignity well Toyota was Our choice but never again I am not complaining about transmission or some engine issue I complaining about factory paint defect anyways Thank You on such customer care Sincerely ***** ****

Recently our 2020 Toyota 4Runner had the KDSS light come on. We took it to an outside repair shop to diagnose and were told it looked like a manufacturer defect and that we needed to talk to Toyota. We took it to Toyota and they diagnosed it with needing a full kdss replacement. Our 4 runner was just over 60000km when the light came on and the repair estimate is 6000$. Here is the kicker. This problem is so rate that there are only a few tools in all of Canada needed to do the repair AND they can't give us a date on the repair AND they want the money upfront even without a repair date or ETA on this tool. We contacted Toyota Canada and after several calls we're told they will not help us with this at all. This was the 3rd Toyota we had bought in 2 years. We thought we could trust this brand but apparently not. Our dealership called Toyota Canada offering a goodwill warranty where us, the dealer and Toyota Canada pay 1/3 and they still said no. We have been trying to trade it in to switch back to ***** but once we are honest and tell them about the problem, we lose even more value than having it repairs first. We don't feel safe in this vehicle anymore but even if we come up with the cost now to order the parts and tool we don't have a repair date or even estimate. When I call Toyota Canada now, they don't even return my calls. We will never buy another Toyota product if we can help it.

Dear Mrs. *******: Thank you for your recent correspondence regarding your 2020 Toyota 4Runner. We are sorry you have encountered difficulties with your 4Runner and assure you of our concern. Toyota Canada Inc. has a very comprehensive warranty that will cover the costs of repairs when a difficulty arises as the result of a manufacturing defect experienced within the parameters of the warranty. According to our records, your basic warranty expired on January 28, 2023. In order to ensure this matter received all due consideration, your concern was thoroughly reviewed and your request for repair cost assistance was denied. We thank you again for bringing this case to our attention. A copy of our correspondence has been forwarded to the appropriate internal departments at Toyota Canada. Sincerely, Chris D. Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************

The goodwill warranty would have kept us a Toyota family. We have recently spent almost 200000$ on Toyota's since 2021. We took out a loan to get into a ***** ***** instead of giving Toyota Canada any more of our $. If we could afford it, we would trade our 2022 Tundra as well but we can't. We feel way more comfortable with ****** warranty which is more than double Toyotas. Leaving a young family **** *** ***** ******** to drive a vehicle that doesn't feel safe anymore and with no ability to repair in a timely manner is awful.

We are very unhappy with Toyota. We placed a purchase order in Dec 2023 for a 2024 RAV4. We put a $1000 down payment and the rest was to be paid when the RAV4 came in May. The dealer called and said that Toyota has increased the price and will not honour the purchase order. **** ** *****. Why have a purchase order if you will not honour it?

Dear Ms. ******: Thank you for your recent feedback regarding your order for a 2024 Toyota RAV4. We would be pleased to comment with regard to your inquiry; however, we kindly ask that you contact the undersigned at ###-###-####, extension 1716, and provide more details regarding the nature of your concerns, including: - Your current mailing address - A phone number you may be reached at - Which dealer did you visit and who did you speak to? (name and/or position) - Did you also speak to the Sales Manager? We look forward to your reply. Sincerely, Chris D. Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** **** **** ************************* *************

I ordered a Corella Cross 12 months ago. I have still no idea when I will get it? Very disappointed.

Dear Ms. ******: Thank you for your recent communication regarding your order for a Toyota Corolla Cross. We are sorry for any inconvenience regarding the delay of our Corolla Cross. Currently the automotive supply chain for manufacturing vehicles is experiencing a multitude of disruptions, such as slower production, shortages of parts and delays in transportation. This has put a strain on our production and caused challenges on the seamless service we were hoping to provide you with your purchase of your new vehicle. We understand and appreciate our customers’ desires to purchase new Toyota vehicles and recognize the demand has increased, which has added to the delay concerns. We’re continuously striving to meet these needs and dealers will receive updated information as they become available. At present we cannot provide a specific delivery date for your vehicle. Be assured the dealership will follow up with you immediately once the vehicle is available for delivery. If an order is unable to be fulfilled for that production year, our customers will be provided the next model year available. We have noted your comments regarding the availability and delivery of the Corolla Cross from the factory and have forwarded them to the appropriate departments within Toyota Canada for information purposes. We thank you for your patronage, continued patience and understanding. Kindest regards, Chris D. Consultant, Customer Relations Customer Services Department * ****** ***** ******** ** *** *** ****** ************** ************************* *************