We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Transworld Systems Canada Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Transworld Systems Canada Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Transworld Systems Canada Inc has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 185 total complaints in the last 3 years.
    • 65 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:16/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has repeatedly called and now texted me for debt I do not owe them. Incorrect number.

      Business Response

      Date: 16/04/2025

      Good day,

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have caused.

      Customer Answer

      Date: 16/04/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:01/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call my phone 3 times a day asking for a ******* ****** and this is not her phone number and I also do not k ow who that is. They even text me. I would like the calls and texts to stop, I've already asked them to remove my number from their system multiple times but the calls don't stop. **** ** *********** *** ******* ** ******** ** ****** ****** ** *** ******** ** *****

      Business Response

      Date: 01/04/2025

      Thank you for your email regarding your concerns.

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have caused.

      Customer Answer

      Date: 01/04/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:19/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get calls from changing numbers, claiming to be from this business, quoting their name and physical address, always looking for a specific name. It's not my name though. I believe they may be acting on outdated information and a recycled number, but when I answer the calls it's just a recorded message. I refuse to call the number they quote.

      Business Response

      Date: 19/03/2025


      Good day.

      After reviewing the complaint, we have located and identified your number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have caused.

      Customer Answer

      Date: 19/03/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I would recommend switching to a new phone system that doesn't show a new number for every call, ** **** ***** **** **** ********** ********** - especially considering it's a recorded message.

      Thanks,

      **** ****

    • Initial Complaint

      Date:26/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refusal to offer confirmation of debt

      Business Response

      Date: 26/11/2024

      Good day,

      After reviewing the complaint, TSI, did not refuse to provide the consumer with documents. The consumer requested for a notice letter via mail on November 4, 2024, which was mailed to the address the consumer verified. We sent a request for a statement of account from the client, once receive we can either email or mail it to the consumer. The consumer must keep in mind the ****** **** Strike. If the consumer would like the statement of account emailed along with a demand notice, we request the consumer to confirm this method of transmission. 

    • Initial Complaint

      Date:18/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company constantly calls claiming I owe money. **** ***** ** ******* *** *********** *********** ****** ********* **** ****** ******** *** ******** When I ask to speak to supervisor/management they hang up. When I ask to be removed from their call list, they hang up.

      Business Response

      Date: 18/11/2024

      Good day,

      After reviewing the complaint, our office has not spoken with the consumer at phone number **********.

      We request for the consumer's phone number that our office contacted in order to investigate the said claims.

      Customer Answer

      Date: 18/11/2024


      Complaint: ********

      I am rejecting this response because:

       

      Phone number would be *** *** ****

      Sincerely,

      ***** ****

      Business Response

      Date: 18/11/2024

      After reviewing the complaint, the file is on hold as per consumer's request. After investigating the file and phone calls, there is no evidence of ******* ******** ****** *** ******** ************ **** *** ******** *** *** a manager call back requested.

      The file remains outstanding in third party collections, the onus is on the consumer to rectify the matter.

      Customer Answer

      Date: 19/11/2024


      Complaint: ********

      I am rejecting this response because: Once again, little to no detail being given

      Sincerely,

      ***** ****

      Business Response

      Date: 19/11/2024

      After reviewing the response, reviewing the file history it was determined notice letters were mailed to the consumer request as his request.
      If the consumer wishes for another notice letter, we request the consumer to confirm his mailing address to mail the notice. Additionally, he may contact the Region of Waterloo for details on his outstanding ticket. 

      Customer Answer

      Date: 20/11/2024


      Complaint: ********

      I am rejecting this response because:

      Can this fine document not be emailed, as it is immediate and no chance of being delayed due to the postal strike

       

      *********@*******.com

      Sincerely,

      ***** ****

      Business Response

      Date: 20/11/2024

      To request for the ticket and fine details the consumer must contact the region of waterloo, or he may walk into any courthouse in Waterloo to obtain a copy of his fine.

      We consider this case closed. 

      Customer Answer

      Date: 20/11/2024


      Complaint: ********

      I am rejecting this response ********

      Sincerely,

      ***** ****

    • Initial Complaint

      Date:13/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** *** ***** *** ********** I have no relationship with Transworld Systems Canada Inc./TSI TSICO.CA or any debts that could possibly be associated with them. I have never conducted business with this company, nor have I been contacted by them regarding any collections. Seeing their name on my credit report came as a complete surprise.

      Business Response

      Date: 13/11/2024

      Good day,

      After reviewing the complaint, the consumer has two outstanding files in our office. The first file we are handling is for ****** ****, please contact ###-###-#### and refer to ********.

      The second debt is for **** *********, the number to call is ###-###-#### and refer to file ********

      Customer Answer

      Date: 13/11/2024


      Complaint: ********

      In response to your recent message regarding the debts you claim I owe. I want to make it clear that I do not acknowledge any relationship with your agency or any debts owed to you. While you state that these debts are from ****** **** and **** *********, I have never entered into any agreements or contracts with your agency, nor authorized you to collect on these accounts.

      I am disputing the validity of these debts, as I have no recollection of any dealings with your company and have no evidence to suggest I owe you anything. ***** ***** ** *** **** ********** *** *** ******** ***** *** ******** ******** ********** **** ** ******* ***** ** *** ***** ********* *** ******** ****** ***** *** ******* *********** ******** *** ******* ** *** ********* ***** ** ******** ******* ***** *** ********** ** *** ***** **** *********** **** ** ******** ** ** ** ********

      Furthermore, I am formally requesting the following:

      Proof of Assignment: Documentation showing that ****** **** and **** ********* assigned these debts to your agency and authorized you to collect on them.

      Proof of Debt: A complete breakdown of the debts, including the original amounts, any interest, fees, or payments, and the current outstanding balance.

      Original Agreements: Copies of the original contracts or agreements from ****** **** and **** ********* that link me to these debts.

      If you cannot provide this validation or proof, I expect the collection entries to be removed from my credit file immediately. ** ********** * **** **** ******* ****** ** ********* ***** ******* **** *** ****** ******* *** ****** ********** **** *** ******** ******** ********** *********

      ****

      Business Response

      Date: 14/11/2024

      Based on the records, we have sent regulatory notices and made phone calls to the consumer as early as 2019 in an effort to establish contact. If the consumer would like to receive another notice letter by mail, we kindly ask for confirmation of their current mailing address. Should the consumer also seek supporting documents related to the debt details, they can make a request by contacting *******@*****.ca.

      Please note that, in adherence to proprietary information, non-disclosure agreements, and privacy considerations, we are unable to provide the agreement between our office and the clients. For verification purposes, the consumer may reach out to both ****** **** and **** ********* to confirm the relationship between our office and the collection of the specified debts.

      Customer Answer

      Date: 19/11/2024


      Complaint: ********

      I am once again denying any responsibility for the debts you claim I owe. I have never entered into any agreement with your agency or any of your clients, and I do not owe anything to ****** **** or **** *********. **** ******* ** ******* ** ***** ******* ***** ** ******* *** ************

      You have failed to provide any proof of assignment or proof of debt ** ******** ** ***, and I will not be chasing down ****** **** or **** ********* for information. As the collector, it is your job to provide the necessary documentation to substantiate your claims.

      I will not provide my mailing address. All communication must be handled securely via **********, a fully encrypted email platform **** ******* *** ****** *** *************** ** *** *************** You can reach me at *************@**********.com.

      If you are unable to provide the required documentation to prove these debts are valid, I demand that the collection entries be immediately removed from my credit report.

      ****** *** ******** **** ******* ********** ******* * **** ******** *** ****** ** *** ****** ******* *** ******** ******** ********** ************ 

      Sincerely,

      ****.

      Business Response

      Date: 19/11/2024

      After reviewing the response, the consumer may email *******@*****.ca and request for supporting documents. Our office will be sure to email documents that are not prohibited.

      Thank you.

    • Initial Complaint

      Date:12/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep calling, leaving messages telling me they have an account from **** I told them I don't have a **** account *** **** *** ***** * *** ** ***** *** * ** ** *** this started 2 years ago, keep asking for my personal info I told them they have the wrong person cause I checked my credit bureau with ***** ***** and that's not on their and I do not remember a time when it was.

      Business Response

      Date: 12/11/2024

      Good day,

      After reviewing the complaint, the consumer's postal code matches with the file in our office. The consumer may email his ID to **************** to determine even further whether the file belongs to him or not. 

       

       

      Customer Answer

      Date: 12/11/2024


      Complaint: ********

      I am rejecting this response because: i can prove that my cellular phone providers have been ***** and ***** for the past 20 years. I have asked them to stop calling and also told them to send me what they have **** **** **** ***** ** ** ***** ****** **** *** **** *** *** ***** ** ****** ***** **** **** **** **** ** ** ****** **** ** ************* ** ***** ******* *** ***** ******* 

      Sincerely, ******* ******* 

      Michael Fleming

      Business Response

      Date: 13/11/2024

      After reviewing the response, we kindly ask the consumer to email a copy of his ID to **************** to determine if we are contacting the right party.

    • Initial Complaint

      Date:08/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      * ***** ***** ** *********TSICO TRANS world systems Canada...These debt collectors have been calling me for years and they think my name is *** something and they have been disturbing me for YEARS **** ***** ***** ***** *** ** **** ***** **** ******* *** ***** ** **** ******* *********** I cant stand it...anymore... *** **** ** **** ********** *** **** ******* they think I'm someone else THEY KEEP RECITING THIS OTHER PERSONS PERSONAL INFO TO ME.. LIKE ADDRESS AND PHONE NUMBER ETC .. This person had clearly used my phone number to sign up for something before OTP and 2fa were everywhere... Please help me out ** * **** **** ** **** ******

      Business Response

      Date: 08/08/2024

      Good day,

      After reviewing the complaint, please provide the phone number we had contacted in order to be removed from our offices. 

      We apologize for any inconvenience this may have caused.

    • Initial Complaint

      Date:17/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls from TSI for my number asking for some person who I don't know. These guys never stop calling and I keep getting calls every day. These are all automated calls, calling from different a number each time. **** ** ********* ******* *** ********* ***** ***** ******* ****** **** ******* ** *** ***** *****

      Business Response

      Date: 18/06/2024

      Good day,

      After reviewing the complaint, we have located and identified your number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have caused.

      Customer Answer

      Date: 18/06/2024


      Complaint: ********

      The response isn’t satisfactory. It still doesn’t have an explanation for WHY they are/were keep calling every single day when it was clear the person they are looking for is not reachable, and WHY they don’t have an opt-out option. It also doesn’t mention what action are going to  to not ******* other people in future. For example: have they atleast added an opt-out option?

      Business Response

      Date: 10/07/2024

      Thank you for your email regarding your concerns.

      At this time, we have located and identified your number as an incorrect contact, and we have updated our records as such.

      We apologize for any inconvenience this may have caused.

    • Initial Complaint

      Date:12/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They contact me 3 times a day sometimes. Mostly if I answer the phone just goes dead. They’re supposed to be representing either ***** ******* or ***** ***********. **** ***** **** ** ****. I have now contacted ***** *** about this but have still to hear back. TransWorld tell me they won’t confirm any details unless I confirm my personal details which I won’t do ******* **** **** ****** ** ****. I sent an invoice from ***** ******* with a 0 balance and they said it wasn’t good enough. They won’t talk to ***** directly to try and resolve it ***** ** ***** ** ********** **** *** ************ ********* They are now calling on behalf of a company called: ******** *** **** ****** ***** ** ** **** ***** ** ***** **** ** ********** *** **** **** ** ***** ** ******

      Business Response

      Date: 13/06/2024

      Good day,

      After reviewing the complaint, the file is currently on hold the consumer will no longer receive phone calls from TSI.

      Our office was attempting to contact the consumer regarding an outstanding file we are handling for ***** ************** ****. The correspondence we received from the consumer via email only entails an invoice from ***** ************** **** without proof of payment. We request the consumer to email the proof of payment to *************. With regards to the verification process, our office undergoes right party verification prior to disclosing information on the file to ensure the consumer's private and confidential information is safeguarded from third parties. For further information the consumer may contact our office, the number to call is ###-###-#### and refer to file *********

      Customer Answer

      Date: 13/06/2024


      Complaint: ********

      I am rejecting this response because:

      * **** ******* ******** * **** ** *** ******* *** **** ** ** **** ********** *** ***. IT STATES THE BALANCE OWING IS 0.00 Euros. It’s the only thing I have from ***** I have had no luck contacting ***** ******* so I have contacted ***** USA to see if they are capable of solving this I still haven’t heard back from them. 
      I asked the TransWorld rep to contact ***** directly and ask them if it was correct but they said no. How can TransWorld have a client that they are unable to contact?
      **** ** *** *** *** ** ************ **** ** * ******** ***** ** ** ***** This is for some 40-odd euro charge for going between Germany and France in a rental car 2 years ago that appears to have been paid.

      Sincerely,

      **** ****

      Business Response

      Date: 10/07/2024

      We will review the information provided.

      Customer Answer

      Date: 23/08/2024


      Complaint: ********

      I already have this receipt from ***** which states bottom right 0 Euros to pay and the address is wrong so I never got the original bill from ***** instead they took it straight to a collections company. This collections company refuses to talk to their client, ***** about this which makes no sense at all. 

      Sincerely,

      **** ****

      Business Response

      Date: 26/08/2024

      Good day,

      After further review, we sent your supporting documents to the client and are awaiting communications. We will send another follow up to the client regarding this matter.

    Transworld Systems Canada Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.