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Find a Location

Aosom Canada Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aosom Canada Inc

      101 - 1251 Tapscott Rd Scarborough, ON M1X 1S9

      BBB Accredited Business
    • Aosom Canada Inc

      1 - 1121 Thornton Rd S Oshawa, ON L1J 8P4

      BBB Accredited Business
    • Aosom Canada Inc

      307-7270 Woobine Avenue Markham, ON L3R 4B9

      BBB Accredited Business

    Business ProfileforAosom Canada Inc

    Commercial Products Distributors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.54/5stars

    Average of 46 Customer Reviews

    Customer Complaints

    72 complaints closed in last 3 years

    22 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 31/3/2016

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Aosom Canada has started an excellent e-commerce business with high customer satisfaction across all 10 provinces/territories in Canada.

    Products & Services

    Aosom Canada, we offer a wide range of affordable products for your most practical needs to all your wants. Fitness Equipment, Home Decor and Furniture, Backyard Furniture, Tools, Office Supplies, Toys and Games, and even Pet Products.

    Business Details

    This is a multi-location business.

    Find a Location

    Aosom Canada Inc has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Aosom Canada Inc

        101 - 1251 Tapscott Rd Scarborough, ON M1X 1S9

        BBB Accredited Business
      • Aosom Canada Inc

        1 - 1121 Thornton Rd S Oshawa, ON L1J 8P4

        BBB Accredited Business
      • Aosom Canada Inc

        307-7270 Woobine Avenue Markham, ON L3R 4B9

        BBB Accredited Business
      Location of This Business
      101 - 1251 Tapscott Rd, Scarborough, ON M1X 1S9
      BBB File Opened:
      17/3/2016
      Years in Business:
      13
      Business Started:
      3/3/2011
      Business Incorporated:
      15/9/2015
      Accredited Since:
      31/3/2016
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:00 PM
      T:
      8:30 AM - 5:00 PM
      W:
      8:30 AM - 5:00 PM
      Th:
      8:30 AM - 5:00 PM
      F:
      8:30 AM - 5:00 PM
      Business Management
      • Mr. Guangyao Yan, Owner
      • Mr. Arthur Tse, General Manager
      Contact Information

      Principal

      • Mr. Guangyao Yan, Owner

      Customer Contact

      • Mr. Guangyao Yan, Owner
      • Mr. Arthur Tse, General Manager
      • Ms. Lucy Lu, Finance Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      72 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/04/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      On October 25,2023 I purchased a couch of the aosom.ca website. This was my first order from them. Upon recieving my couch I noticed immediately the website description was completely wrong and misleading. The color was a completely different color - beige not white as advertised. The construction was poor and the fabric was completely different than advertised. It is listed as a velvet, it is a linen like texture. Regardless, they offered a discount of only $80. It was purchased for $550. Now, about 5 months later the couch has collapsed. My 5 year old daughter nearly smashed her face on my coffee table when she sat down and the couch flipped forward because the cheap constructed support underneath the couch snapped. I now have a 5 month old couch that is completely broken and we cannot use it due to safety reasons. It can also not be fixed. I contacted aosom showing them images and describing the situation. They kept repeating, the product is past the 90 days and they cant do anything. I feel it is their responsibility to not sell cheap products that could seriously injure someone. We have barely used this couch and we are very gentle with our furniture. So i cant imagine how fast it would have broke for people who are much rougher. I am a single mom and told them i cannot afford to spend this much on a couch and throw it out 5 months later as i have no money for replacement. They would not offer any help. Any refund or compensation. I think its completely unfair as im only 2 months out of warranty. Most furniture companies offer full 1 year warranty or more so they must do this purposely and only offer 90 days warranty knowing their products wont hold up. I also bought a cat tree and two chairs off them and they have also broke and fallen apart. I just want my money back and i will delete my account with them and never order from them again.
      Read More

      Customer Reviews

      46 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Taylor I

      1 star

      20/06/2024

      ********** ******** ***** ** *** ****** Terrible product and even worse customer service. ***** **** *** ******* ** ******** **** ****

      Local BBB

      BBB Serving Central Ontario

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