ComplaintsforThe Gift Group
Gift Baskets
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints concerning delivery, product and customer service issues. Specifically, consumers allege that products have not been received or, if delivered, the items were not as described and/or damaged. Customers have also reported a lack of communication from the business regarding their concerns.
On January 13, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. BBB has not received a response to date.
In September 2023, BBB staff reviewed the information on file and determined that the pattern of complaints had not been resolved. BBB continues to receive a high volume of complaints similar in nature.
On January 13, 2021, BBB submitted a written request to the company encouraging them to address the pattern of complaints. BBB has not received a response to date.
In September 2023, BBB staff reviewed the information on file and determined that the pattern of complaints had not been resolved. BBB continues to receive a high volume of complaints similar in nature.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On the 29th of December 2021 a colleague and I placed an order for flowers and a bottle of spirits with https://torontoblooms.ca/ to which they set, and promised, to deliver on the 31st of December 2021. On the 31st I recieved a call saying they were not able to deliver the items and so they left without delivering. After speaking to the receiver, who was home at the time of the attempted delivery, they did not receive a phone call or a buzz as per the delivery instructions. I called the delivery person back to ask why they didn't buzz and so they said they would return to make the delivery. The following day it became clear that they did not in fact deliver the items. After contacting Toronto Blooms via email asking for contact information to speak with a manager to find out why it was not delivered I was given the option of paying 17.99 canadian dollars once again in order for them to deliver it withing 5-7 days. I was otherwise offered only a partial refund. It was impossible to contact the company by phone since they have an automated answering system that only allows you to leave a message. After doing some research, I discovered this company has ******* many hundreds of people before me and they have been operating for decades and have dissolved the company and changed the name and address a few times. ****************************************************************************************** Please help stop them from continuing **********Initial Complaint
06/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
1. On Monday December 20th I 1. ordered a wine and fruit gift basket from this company on line for $129.14 to be delivered for Decemer 22nd to an address in Parksville, BC 2. I had also upgraded the quality of wine to a more expensive wine. 3. I received email confirmatio of the order form Hazelton's Canada (hazeltongiftbaskets.com) within a few minutes of my order Number: HCXXXXXXX 4. By December 26 I realized I never got confirmation of delivery. I tried calling the company; they do not accept calls but rather will only let you leave a message, unless you want t actuallu put in an order. I never got a call back, so I called the order line and got a human 5. The human took my order number, sounded like she was typing and investigating...then hung up on me 6. I kept trying to call back but no matter what I did no one would pick up 7. *******************************************************************************. Sometimes they do actually deliver but always well past the promised date and the fruit is always rotten 8. I checked with the intended recipients who confirmed no order ever arrived on December 27 9. I spoke with my credit card company who contacted Hazeltons and gave them until January 7th to resolve 10. I believe the Credit Card company was able to reach Hazelton's as I got an email apologizing for my order not being delvierd directly after letting my credit card company know on December 26th 11. I asked them for a refund via email as not only did I have to send a replacement gift from another vender (who did deliver), as there was fruit, whenever it arrives it will be rotten 12. December 27 I got another email from the came CSR (support mail.giftgp.lades.com) ignoring my request for a refund saying the package is at the shipping facility and that a trackin gnumber will be sent once the label gets scanned, withing 24 - 48 hours 13. As of January 5th, still no package, however lots of emails telling me to contact the courier myself nowInitial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Spent $300 on a gift basket to my elderly parents in Edmonton. Set to arrive dec 23. Arrived dec 29 in absolute shambles. Wine and beer had exploded in the box the food was frozen and covered in alcohol. Glass was strewn about and the entire gift basket stinks and is unusable. Hazel Ron's has been slow to respond and is refusing compensation.Initial Complaint
03/01/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We ordered a gift basket on 20 Dec to be delivered on 23 Dec from Yorkville's (https://yorkvilles.com/). Order number **********. Their email address pulls up The Gift Group, which is where the customer service emails are coming from. As of today, 27 Dec, the gift had not been delivered. They use ********************** to track orders. On that site it says the item was shipped and would be delivered 23 Dec. There is also a *** tracking number which only states a label has been created. This gift has perishable fruit in it so, if it's in their warehouse or with *** the fruit will be rotten by the time it gets there. We contacted their customer service today (27 Dec) and after a couple automated responses we were told they would not cancel the order or issue a refund, which I had requested. We paid via ******, who is also looking into it. If they were unable to meet the agreed upon delivery date their system should not have allowed the order to go through and we would never had ordered it. At this point they need to issue a refund for this order. ***********************************************************************************Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi I am one of MANY people who used a company called "the hops collective" also known as "the gift group" a beer subscription or gift basket company. I ordered a gift box of what was supposed to be premium and popular craft beers and what I got was a box of domestic beers that I could have got myself from the corner liquor store. *******************************************************************************************************************************************************************************************. And all of us who emailed customer service to complain were simply told that they have the right to make substitutions to our orders without notice and because we completed our orders we waived the right to exchanges or refunds. Also everyone who emailed them never heard from the company again after the initial email. They have 2 offices in Canada and also offices out of the USA. One based out of Vancouver and the other in Toronto. I ordered from the Vancouver one and placed my order on October 22nd with plenty of time for proper selections and also to be notified if there was an issue. I never heard ANYTHING from them in advance of my order being delivered. My crate arrived and on Christmas morning my husband opened the box to find *********, *********, ***********, ********************, *****************, ******, ****, ********* lager, *******, ********, ********, ******** etc. The most "exotic" beer in the box was ***** and ******* and only cause it's a Japanese beer. These are NOT craft beers. The company has no intent on working with me or any of the other customers they *********** of over $100.Initial Complaint
02/12/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This company accepts online orders for flower delivery and then does nothing. When I try to contact anyone about why they have taken my money and delivered nothing there is no response. They link so some sort of delivery site that shows a ********* delivery date that is in the past. ***************************************************Initial Complaint
30/11/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On November 19th, I purchased a gift basked for my girlfriend from BroCrates. I spent 149.99. With tax 162.36 (Not cheap!). It was the ********* BroCrate. When she received gift, she stated that they substituted the rum with ******* Vodka. Not only is this not similar to The ********* Rum, it is much cheaper. ************************** I reached out to their customer service and they routed me to their policy on substitution. It stated that they had the ability to substitute product with something "similar or of equal value." Their policy was not followed. I am asking for a refund through ****** and am hoping for the best but am realistic with contracts ***************************. *****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************Initial Complaint
05/11/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I purchased a $115+ gift basket from Hazelton's on October 10. The website says it will take 1-2 days to ship the item. After weeks of checking for updates (and wanting to be patient because of known labor and supply chain issues), the gift showed it was Delivered, although my friend never received it. I reached out to Hazelton's customer service and they sent me an email back saying it had been delivered and there was nothing they could do but then they responded back almost instantly that that was.a mistake and that they were sorry that my gift hadn't been delivered but that I would need to take that up with their courier service and call them myself. ************************************************************************************************************************************************************************************************************************************************************************************************************** I am now out $115+ and no engagement present for my friends and many other people have had the same experience. This website needs to be taken down.Initial Complaint
05/11/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On October 27, 2021 I placed an order with brocrate.com. Order#BRUXXXXX. &87.93 Father's Day Cookie Pizza & Cola. This co. promised a pizza cookie and glass colas. Instead, I received 9 individually wrapped Vegan cookies and a 6 pack of plastics colas. My dispute is in regard to lack of refund or compensation for not sending what I ordered. I have since returned the product. I reached out to the business 11/2 via phone and email. The only option by phone is to leave a voicemail and receive an email in response. The first response asked for a picture to investigate only to receive a response stating: By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'. This is not a proper resolution. I have since returned the product. ********************************************************************* This co. claims they have every right to make substitutions as they see fit without notification to the customer and no responsibility for what they choose to send. Thank you so much for your assistance with the matter.Initial Complaint
29/10/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Incorrect order sent to recipient - Order# ********* (October 25th, 2021) -Transaction cost: $162.74 -The business was supposed to provide a Halloween themed gift basket -Not a single item pictured in the described online order was in the delivered basket -The business emailed back this statement: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'. Their substitution policy states that I am not entitled to refunds or compensation under such circumstances, as per our refund policies. -I can understand substituting a few items from the order but for the entire order to be something completely different or putting "heart" chocolates in place of a Halloween themed basket should not be allowed. I would have preferred an email stating that items were not available and given the chance to choose something different. -Order# ********* (October 25th, 2021) *********************** I've included the advertised item on their online store and then 2 images of what was received. Ordered product link: ******************************************************************************************************************************************************************* Thanks! -*** ******
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | 9:00 AM - 5:00 PM |
| SuSunday | 9:00 AM - 5:00 PM |
Customer Complaints Summary
118 total complaints in the last 3 years.
27 complaints closed in the last 12 months.