Reviews

This profile includes reviews for Propane Levac Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Propane Levac Inc.

  5552 Ste Catherine Street St Isidore, ON K0C 2B0

  
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  Propane Levac Inc.

  51 Industrial Road Perth, ON K7H 3P2

  
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  Propane Levac Inc.

  1525 John Counter Blvd Unit 1 Kingston, ON K7M 3L5

  

Review Details

• Review fromAlison T

  Date: 19/02/2025

  1 star

  Alison T

  Date: 19/02/2025

  After telling me in January ********************** Dec 2024, that there was a monitor on my tank and that they would send someone to fill my tank automatically when it reached a certain %. I find out through my tenant that the tank is empty through one of the coldest days this winter. When I called, I am told that I do not have a monitor but they will install one now. I explain that this is the only source of heat and I am assured that a deiver will be there to fill the tank that day (yesterday) by at the latest 11pm. I am asked to call Levac if the driver is not there by 8pm. I telephone multiple times at 8pm and no one answered the phone, it states on your website that you have 24/7 telephone service. NO ONE showed up! and no one is still answering the phone line this morning. No call was made to me to say why they didn't show up either last night or today. If my pipes freeze, I will definitely be letting them know
  

  Propane Levac Inc.

  Date: 24/02/2025

  Dear ******,Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced. After reviewing your account and contract, we want to clarify that the agreement outlined your account as being an on-call service, meaning you would contact us when your tank reaches 30%. This was agreed upon by you and our sales representative. According to our system, we received your call on February 19, and we promptly arranged for a delivery on the same day to fill your tank.We understand how important reliable service is, especially during extreme cold weather, and were sorry for any confusion regarding the monitor. As discussed with our sales representative, ****, we will be adding a monitor to your tank and an additional tank for extra storage, ensuring you have peace of mind with more reliable fuel management going ********** Propane Levac, we are in the business of delivering propane, and it is certainly not in our advantage to delay deliveries. We take our responsibility to our customers seriously, and we are always committed to providing timely and dependable service. We are happy to have you as one of our valued customers and will continue to do everything we can to ensure your satisfaction.Additionally, our team is available during extended hours we have people on site day and evening to answer phones, and calls are routed to a call center after hours, where they are always answered. We regret any miscommunication regarding this matter and are committed to improving our service and communication going forward.If you have any further concerns or need assistance, please dont hesitate to reach out to us directly. We are here to support you, feel free to contact your sales rep ***** Please note that you can always reach us via email ******************************* or via our customer portal as well.Thank you for your understanding.Sincerely,Propane Levac

• Review fromJean-Paul S

  Date: 26/07/2024

  4 stars

  Jean-Paul S

  Date: 26/07/2024

  Tres interressant !Lue plusieurs acticle!Probablement deviendrai un client avant l'hiver!Merci!
  

  Propane Levac Inc.

  Date: 29/07/2024

  Merci beaucoup ********* pour votre commentaire positif ! Nous sommes ravis que nos articles vous aient intress et nous serions heureux de vous compter parmi nos clients avant l'hiver. Si vous avez des questions ou si vous avez besoin de plus d'informations pour faire votre choix, n'hsitez pas nous contacter. trs bientt !

• Review fromjosef d

  Date: 13/12/2023

  1 star

  josef d

  Date: 13/12/2023

  This is a very slow company. I always have to call more then once to get my propane tanks refill. The latest what I heard from Levac is that they cannot deliver before a payment from the previous delivery is received. I always paid my bill when received. Normally I received a slip from the driver and statement in the mail. This time there was no slip and I have not received the statement by mail. When I called again, they sent me the statement by E-mail. But I am awaiting a new credit card by mail so it will take couple of days more.There is always issue with their delivery. Once they let me run out completely of the propane. Next spring I will switch to a different, more friendly and more reliable company.
  

  Propane Levac Inc.

  Date: 15/12/2023

  Hello ******************, Thank you for sharing your recent experience with our propane delivery service. We sincerely apologize for any inconvenience you've encountered and appreciate the chance to address your concerns.We understand that delays in propane tank refills and issues related to the payment process have been frustrating for you.Regarding payment, we want to clarify that we typically don't require the last fill to be paid before subsequent deliveries unless there are overdue amounts or if the account is in collection. We encourage you to take advantage of our flexible payment options, including budget plans and automatic payments. Don't forget about our customer portal, where you can conveniently track invoices, deliveries, and payments. Registering is free, and the portal offers additional benefits, streamlining the payment process and providing real-time information. Explore it on our website in the customer portal section.We also acknowledge the challenge of predicting propane usage, especially for fireplaces not used for main heat. While we offer automatic deliveries, we understand the importance of reliable service. We are open to discussing additional services, such as installing a monitor on your tank, to better meet your needs and offer improved tracking.We value your business and are committed to providing you with an improved experience. If you have further concerns or would like to discuss your situation in more detail, please reach out to us. We are eager to address your needs and ensure your satisfaction.Thank you for your understanding, and we look forward to the opportunity to continue serving you better, note that we will follow up with you next week via telephone to discuss further and help out.*********,

• Review fromMoriston G

  Date: 14/09/2023

  1 star

  Moriston G

  Date: 14/09/2023

  Horrible company with terrible customer service, they charge you a yearly rental fee, and sent a man to my house to collect the money because I was 30 to 60 days late paying the $165 bill. They could have called first and I would have paid it, as it was only a rental fee not a propane refill. Save your money and go to another company for propane unless you like people showing up to your house threatening you for the bill, which I have never had happen in my life from any company ever. normal companies call people first if payments are late especially in this economy. Crazy accounting staff at this company and terrible customer service, go elsewhere!!!!
  

  Propane Levac Inc.

  Date: 18/09/2023

  Dear ********************,We sincerely apologize for the inconvenience and frustration you experienced with our recent interaction and billing process. Your feedback is invaluable to us, and we want to address your concerns.First and foremost, please accept our apologies for any inconvenience caused by the way your overdue account was handled. Our standard procedure is indeed to contact customers by phone when their accounts become overdue. We typically make 1-3 attempts to reach out by phone and resolve the situation. Sending someone to a customer's residence falls as one of our last resorts.We want to assure you that your satisfaction is of the utmost importance to us, and we appreciate your feedback as it helps us enhance our services and customer experience. We will use this incident as an opportunity to improve our internal processes and communication to avoid similar situations in the future.Again, we sincerely apologize for the inconvenience and frustration you encountered. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact us.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

• Review fromBarry W R

  Date: 27/06/2023

  1 star

  Barry W R

  Date: 27/06/2023

  I have been a customer with ********************** since 2011 and have been very satisfied with your service. However, I track the commodity price of propane on the markets very closely and notice that the price of propane has little correlation to what is being delivered to my door. Today propane is trading at 57 Cents ** per US gallon. A simple conversion shows that equates to 15 Cents ** per litre, or 19 Cents ******** $ per litre. As the current price appears to be 80 Cents Can per litre delivered to the door (plus 10 cents carbon tax, plus tax) the customer ends up paying about $1 Can per litre for something costing you ********************************************************************************************* the price of ******************** that has occurred over the past year.Customer in ******, *******
  

  Propane Levac Inc.

  Date: 29/06/2023

  Dear *******************, Thank you for leaving us a review on here! We are glad to hear that you follow the market and that you stay informed! However, the information you reviewed is the from the US hub index which is not a clear indicator of our ******** market, this seems to be where theres a disconnect. In ******, when looking at the current trading/market price (****** or ********) you must take into consideration that we have to add the cost for freight, equipment, storage, staff, fuel and so on to be sustainable. We always have and always will strive to offer the best pricing possible to all our clients. Rest assured that our clients always get the best possible price, when the propane trading/market price drops our prices are adjusted accordingly, and they are adjusted daily to reflect reality. Please do not hesitate to contact us to discuss, we would be happy to explain and/or answer any questions you may have.Thank you for trusting us since 2011, we are happy to have you as a customer!

• Review fromP. V.

  Date: 22/06/2023

  1 star

  P. V.

  Date: 22/06/2023

  Lets just say I cancelled their service because I disagreed with there billing methods. I won't go into details but stay away, all they are after is your money, they don't give a .....about the customer.
  

  Propane Levac Inc.

  Date: 26/06/2023

  Dear *************,We thank you for taking the time to leave us a review on here, we understand your frustration and we would like to confirm that we strive to provide best fees and prices possible for the scope of services were offering. Customer satisfaction is and will always be our top priority, we continue to offer the same products and deliveries all while adjusting to the pricing of everything going up in ********** also, example trucks, gas etc, We want to be there for our clients, therefore we must adjust to remain sustainable. We do have rental fees on our equipment and those terms are included and clearly explained in all our contracts. We understand you would prefer not to be charged for same, unfortunately we cant leave equipment somewhere for free all while a single tank has nearly doubled in price in the last year. As discussed, with higher volume consumption we do offer lower rental fees. You will note that our prices are competitive to the current propane market. We would love the opportunity to regain your trust, please do not hesitate to contact us to discuss your file further.

  P. V.

  Date: 26/06/2023

  I remain firm on me saying stay away, this company is for profit at whatever cost. Read online reviews, I did and was surprised at what I read.
  

  Propane Levac Inc.

  Date: 29/06/2023

  Know that we remain available should you wish to discuss with us **************.

• Review fromCamille M

  Date: 06/02/2023

  1 star

  Camille M

  Date: 06/02/2023

  Terrible service. The perth location especially the staff is extremely rude.
  

  Propane Levac Inc.

  Date: 23/06/2023

  Hi *******, we are sorry that your experience with the ***** office was not a positive one, and we sincerely regret any negative feelings you may have experienced. It is never our intention to make anyone feel this way, so please know that we took your feedback very seriously and that we looked into what happened during your visit with us. Thank you for your feedback.

• Review fromIan F

  Date: 02/01/2023

  1 star
  I am not surprised to read all of the bad reviews here. My experience with this company has been nothing but ridiculous!. The story is long so I will not state it here, just a warning to other consumers, be sure to check out the company you select before committing, this one I would say stay away from When I stated that I was going to switch to another, the employee of Levac says thats fine with me.

• Review fromGILLES F

  Date: 29/12/2022

  1 star

  GILLES F

  Date: 29/12/2022

  tres mauvais service. Ils ne font qu a leur tete
  

  Propane Levac Inc.

  Date: 30/12/2022

  Bonjour ******,***** pour votre opinion, nous sommes dsol que notre service n'a pas atteint vos attentes, Afin de nous amliorer nous aimerions pouvoir discuter d'avantage avec vous. N'hsitez pas nous communiquer.

• Review fromdee s

  Date: 30/11/2022

  2 stars

  dee s

  Date: 30/11/2022

  Wish they had the price on their website. Gas stations do, why cant they? After receiving a bill that was 2.5 times higher than expected last year, we have mainly been using electric. If we could work out what we are likely to be billed, we would be more willing to use the furnace.
  

  Propane Levac Inc.

  Date: 01/12/2022

  Hi ***,First we would like to thank you for reaching out to us. The price of propane fluctuates from day to day, retail propane purchases are private transactions involving a distributor and a business, and depends on a number of factors. Supply and demand, time of year, location are all potential factors that influence prices. It is always possible to reach out to us at any time to know the current price per litre listed should you wish to budget for an incoming propane fill up. We offer to our clients budget plan programs where we guestimate your usage for a year then provide you with a fix monthly payment for a period of 11 months and then we readjust on the 12th month. This option allows you to be able to know the exact amount to budget for propane each month.Also offered to our clients is a fix price, typically the fix rate contracts are signed in August or September and we analyze the market to determine a rate that we lock in for 12 months. It is usually a little higher than the ongoing rate but allows you to stay on budget should the price per liter spike up, however if the price per liter drops down you continue to pay the fix rate as per the agreed contract. We have different options available, it all depends on what works best for you. We do work very hard to continue to offer competitive rates year after year to all our customers.Please do not hesitate to contact one of our sales representatives should you wish to discuss or obtain more information of the above-noted options.Thank you!