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Find a Location

Trip Support Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Trip Support Inc

      134 - 7163 Yonge St Thornhill,, ON L3T 0C6

      BBB Accredited Business
    • Trip Support Inc

      1101 - 7191 Yonge St Thornhill, ON L3T 0C4

      BBB Accredited Business
    • Trip Support Inc

      4667 MacArthur Blvd Ste 340 Newport Beach, CA 92660-1809

    • Trip Support

      4667 MacArthur Blvd Ste 340 Newport Beach, CA 92660

    Business ProfileforTrip Support Inc

    Travel Agency
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 19/6/2020

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Trip Support Inc has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Trip Support Inc

        134 - 7163 Yonge St Thornhill,, ON L3T 0C6

        BBB Accredited Business
      • Trip Support Inc

        1101 - 7191 Yonge St Thornhill, ON L3T 0C4

        BBB Accredited Business
      • Trip Support Inc

        4667 MacArthur Blvd Ste 340 Newport Beach, CA 92660-1809

      • Trip Support

        4667 MacArthur Blvd Ste 340 Newport Beach, CA 92660

      Headquarters
      134 - 7163 Yonge St, Thornhill,, ON L3T 0C6
      BBB File Opened:
      12/6/2020
      Years in Business:
      10
      Business Started:
      2/1/2014
      Business Incorporated:
      5/12/2018
      Accredited Since:
      19/6/2020
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 50024867 for this business, issued by Travel Industry Council Of Ontario

      These agencies may include:

      Travel Industry Council Of Ontario

      55 Standish Court, Suite 460

      Mississauga ON L5R 4

      888-4518426

      https://www.tico.ca

      Type of Entity:
      Corporation
      Contact Information

      Principal

      • Mr. Victor Farjami, Owner

      Customer Contact

      • Mr. Victor Farjami, Owner
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Need help planning a trip? How to find a good travel agent

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/10/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      First of all lm complaining about this company because of ***** advertising ,it's like they are leading people **** * ****,they don't put enough information on their website about how they do business and l think that their website should be taken down....This company does not clearly state on their website that if you choose to cancel your ticket in the future you will still have to continue paying for it,they don't tell you that information,they don't give you the option to cancel the ticket because they are trying to get money out of you,**** * **** *** * ***** ***** ******* ****** ** ***** **** ** ******* **** ****** **** ******* **** ******* **** *** **** ****.....lt is not right that they will try to make you pay in full if you decide that you would like to cancel the ticket,they should make this clear on their website but it's not written clearly on their website,**** *** **** * ***** and they are making people pay even if they die they don't wanna travel anymore,they don't give you back your money that you paid towards the ticket and they don't give it back to you *** * ******** **** ** ********,they need to be stopped,l have read some bad reviews about them so far but l didn't know...l have worked with a similar company to trip support before and they allowed me to cancel my ticket with no problems,l think it's again the law to make people pay for a service that they end up not using.l want my money back for the ticket that l payed for a ticket that l will not use
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kephoria T

      1 star

      04/01/2024

      ********** ********. I booked and payed a full deposit. I was contacted four hours later, that I would need to ***** the payment and they would refund it. I read the contract and did everything correctly, they claimed that ***** did not accept debit/credit and needed a check. I called, ***** and that was the ******* *** told. Once ***** collect a payment there are no disputes and their not responsible ***** *** **** ********

      Trip Support Inc Response

      15/01/2024

      Dear BBB Team 
      We sincerely apologize for the inconvenience experienced by our customer due to the uncompleted booking. Our stringent fraud prevention measures prioritize safeguarding our customers' transactions in a high-risk industry. Regrettably, our system declined the credit card associated with the booking, necessitating a refund of the charged amount. We advised the customer to utilize the ***** method (Another payment method in the United States) to proceed with the booking. We understand and regret that this situation resulted in our inability to meet our customers' expectations.
      Best Regards, 


      Victor F.
      President / CEO

      Local BBB

      BBB Serving Central Ontario

      BBB Reports On

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