Reviews

Review Details

• Review fromJeff K

  Date: 05/02/2025

  1 star
  No response to emails as of late and It's taken over a month and they still haven't given my family a refund for missed flights. Leaving us stranded at Christmas in a strange airport. Multiple emails and conversations later and still no refund. It's a shame I had high hopes for Porter but they are the same as the other *** *** Canadian airlines, they just wear a disguise.

• Review fromCarl S

  Date: 18/01/2025

  5 stars
  I would like to highlight the exceptional work of Michael, one of the flight attendants on the January 18th flight to Toronto (flight #***). Michael is the kindest, friendliest, and most professional flight attendants that I have ever had (and I have been flying frequently with multiple airlines these past 25 years). He helped me in multiple ways (even going as far as giving me very useful tips for my transit). I am very appreciative of this kind of high-quality service, so Porter is my new favorite airline.

• Review fromAma M

  Date: 13/01/2025

  1 star
  This is the worst airline experience that I've ever had. ******** ******** Their connecting flight was late, forcing us to miss our next flight. Their customer service **** **** *** offered no solutions. I presented proof, screen grabs of their late flight, and then they stopped responding to my claim request. My wife and I had to spend a lot of money we didn't have buying new tickets on another airline to not be left stranded in Toronto in the middle of winter.

• Review fromSergei L

  Date: 13/01/2025

  1 star
  ******* ********* *** ******* ******* **** * **** ******* :( Booked normal ECONOMY flight from SFA to Toronto around Christmas time. Not cheap as you may imagine. Upon booking was surprised to find that NO laggage whatsoever was included, had to pay additional 60CAD for check-in I didnt even need. Further - more. No mobile boarding pass issued... Called support and to more surprise discovered that my booking is "basic", which means both no laggage and NO guaranteed sit. And of course - ALL their flights around holiday time are overbooked. Experience summary: 1. They deliberately overbook (and try to convince that's a normal every day practice now) and openly say that "chances to board for you are VERY low") 2. Immediately offer to pay a good chunk extra to upgrade to what you in fact *already paid* for 3. No cancel option - can't be seated on your flight, but can't cancel either (they want your money regardless whether you actually fly or not) 4. Never mention own compensation policy for overbooked flights (they must compensate up to 400% based on own rules published online). Moreover - manager tried to play it "you misunderstand the policy, it doesn't apply" way. 5. Conversation with customer service, regardless of evidence of booking or reasoning provided, stumble at "you have 2 options - pay extra to upgrade to get on the *same* flight or move to another flight (multiple stops, next 2 days etc ). DESPITE seats factually available on the same flight. They keep pressing with "trust us - it's the best deal you can have! it will cost more of you shop elsewhere". They know they got you hooked! 6. Finally - customer service: both support operator and later her manager, after unsuccessfully trying to sell same upgrade ********, simply hung off. Is outrageous such **** tactics are officially a standard business among air companies now. **** ******* **** ********* **** *** ****** ** **** ****** *** ******

• Review fromEmma V

  Date: 30/12/2024

  1 star
  Porter airlines review **** **** ***** ********* ** * ******* ** ****** **** * ********** *** ******* ******* **** I called Porter to report traveling with a service animal (a month in advance), submitted appropriate documentation, and was approved to travel, I arrived at the Toronto airport to check in and was told no service dog was on record. I provided my printed documentation which was scoured for the next 25 minutes. Finally, the check in assistant approved my paperwork and “added a service dog” to my reservation. They checked my bags, printed my boarding passes, and we proceeded to the gate to wait for boarding to begin. When the gate attendant scanned my ticket, I was moved to the side so Porter could finish boarding. Porter then closed the gate and informed me I was barred from boarding the flight because my service dog was not documented. We fly together on ~35-45 flights a year without issue. Porter (both gate attendant and disability help line) told me they couldn’t refund me or help me in any way beyond their toll free customer service number (2hr estimated hold). They said they didn’t have my docs in their call center so I was not allowed to fly. I was instructed to leave TSA security, pick up my checked bags on a carrousel, and wait 48 hours after resubmitting my service dog’s paperwork to try and rebook. ****** ****** *** 4 hours later, ********* got me a flight on the spot, accepted the same paperwork, and did not discriminate against me for having a disability which requires me to travel with an animal trained to attend to my medical needs. **** ***** ***** ** *** *** ****** ** ****** ******** ** *** **** * ********** **** ************ * ******* ******* Porter airlines actively discriminates against customers with a disability that require a service dog, will “not have record” of submitted documentation, and will *** to you about whether said service animal is actually on your reservation/ticket. ** ******.

• Review fromMargaret S

  Date: 23/11/2024

  1 star
  I was on a flight on October 10, 2024 going from Toronto to San Francisco. I won’t go into the whole story but the flight attendant was ***** **** so I wanted to get her name so I could report it to the airline. Well they ended up turning the plane around after we had been in the air at least 30 minutes. They had me arrested ** *** ****** ** *******. * **** ** **** *** *** ******** ** **** ********** The **** officers were really nice. They did handcuff me and take me for questioning. Of course, the flight left without me. They are charging me with the cost of turning the plane around **** *** ********. All of the flight crew was young, not sure what gen but they know nothing about customer service and I as treated horribly. * **** ** *********** *** * ******* ** **** ****** *** *** **** I’ve already paid thousands to an attorney and it will be thousands more before this case gets resolved. Airline staff are horrible now. I’m afraid to fly. I may get arrested and stranded because some flight attendant is ****** *** at the world. ***** *** ********

• Review fromShahnaz A

  Date: 07/11/2024

  1 star
  You should really check out your airhostesses. Boy they are crabby. I'm on flight *** *** to Toronto. *** * ** **** *** ********* ***** *** **** ****** For the second time they came around to ask us for drinks and snacks, I asked her what the snacks were, she could have just repeat the 3 crabby things you offer but no she says refer to the catalogue. While going to *** from *** twice I requested red wine, got white. Wow, I know I will stay away from Porter as much as I can *** **** ** ******* ** ** *** ****. Thank you. I'm still on the flight and sending you this so you can understand how ****** *** insulted I am.

• Review fromBoris G

  Date: 06/11/2024

  1 star
  Porter encourage you to become a VIP member - this will give you a benefit to use free WiFi on the flight. Well, after becoming a VIP I started to receive daily or sometimes more often all kinds of promotional emails. Each email contain an "unsubscribe" option and you would think it will work? NEVER. I unsubscribed using the option on the email. I have updated my VIP profile to out out from all emails. Nothing happens. Porter ignores this. The do not care about invading your privacy and their "unsubscribe" option merely does not work. **** *** *** *** ******* ** **** *****

• Review fromNathalie M

  Date: 01/10/2024

  1 star
  ******** * ** * ***** **** * ** ***** * ****** Flight was delayed more than 3 hours. My flight was to depart at 06:15am from SFO we did not leave till 10:30. I was told by the flight attendant and the agent at the counter, ' we needed to wait for another flight attendant coming on a flight with ****** due to the fact that the employe for that flight called in sick ******* ** * **** ******** ** **** **** the flight attendant on that flight, tells me that 'we were lucky that someone showed up or less we would be stranded another 6 hrs. I flew Porter Reserve, more money,, already a long wait at the airport not to mentionned the extra 3hours early to check in. I was looking forward to my Inclusive meal, but I was told' there was limited snacks, just oatmeal, cup a noodle soup, chocolate, are you for real, This is unacceptable. Never again. *** **** **** ******** *** ********* *** ***** **** *** ** ***** ******* **** ******* **** *** ****

• Review fromTrina S

  Date: 29/07/2024

  1 star
  * *** ** * ** ** have tested positive for COVID *** * ** ** **** *** ********** and Porter Airlines refuses to refund or even credit our flight! **** *** *** ***** ******* * **** **** *** *** *********** ** ***** ******* * **** ***** *** **** **** *** * ******* *** ** **** ** *** **** **** ** ********* ***** ****** ****** *** ** ** *********