ComplaintsforBMO Bank of Montreal
Bank
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The bank told us there would be no fees on all our bank accounts if we kept a minimum balance, but there were hundreds of dollars in fees. I watch my accounts closely, and I discovered the fees after they piled on for 7 years. There were hundreds of dollars in fees, and they were hidden by only showing up if we made more than 1 withdrawal from our savings accounts per month. I asked for them to refund the fees, and they would not.Initial Complaint
02/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I had a credit card with this company I had a complete debt settlement through *** credit which zeroed the balance when looking at my credit score the account was not zeroed and they have been charging me interest *** ********** on the amount I had believed this amount was cleared no attempt to contact me was madeInitial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
BMO contacted me 10/17/23, indicating that unauthorized access attempt had been made on my online accounts; they recommended freezing my accounts on 10/17, which I agreed to. On 10/18, I called my local branch to remove the freeze; Katie stated she had removed the freeze and accounts could be used. On 10/22&23, payments were made to credit cards from my accounts. Payments were returned as 'account frozen' and accrued $60 in returned check fees and caused my interest rate to increase from 19% APR to 29.99% APR. Visited a BMO branch on 10/27, when this came to my attention, and Mary indicated that the freeze was still in place. She stated that she removed it and that accounts could be used. Paid two other credit cards on 10/27 and 10/30, which were also returned as 'frozen', accruing another set of $30 fees. Called and visited several times, was told that all freezes had been removed and I could utilizie my account. Payments began to transfer in Nov. As funds were available in the account and BMO refused to honor the transfers which I had authorized, I accrued $120 in returned check fees--despite being assured that the account was not frozen and money was available. In Oct, I reached out to the local branch manager, Dibesh, who indicated that he would escalate the issue. I supplied him with a record of fees and he indicated he would follow up with me within two days. Four days later, I emailed to follow up, but didn't receive a response. The following week I stopped by and asked for a call. He did not follow up. I followed up by phoning, emailing, and stopping by several times in the past 5 months and each time Dibesh stated he would talk to his supervisor. Eventually I asked for his supervisor's information, which he refused to provide. ** *** ************* *** ****** ** ** ******* ****** ***** ** *** ***** ** *********** ** **** ** ****** *** ** *** ***** Again, I had attempted to resolve this over a dozen times, with no action on his behalf.Initial Complaint
27/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I would like to have my checking account verified so I can pay my monthly bill online. The site said it can't verify my account and to call them. First time I called; I got the run around being sent from service representative to service representative one representative even hung up on me when I asked for a supervisor. I called back and after the transfer call game, was eventually sent back to the first department I initially called, all with no help. Not asking for lot here just to be able to pat them their money online. Tried calling back a third time and was told they could not help me without my account number, they don't send me paper statements, so I don't have the account number. Was told there was nothing they could do for me, and I would have to try going to an actual bank branch for help.Initial Complaint
23/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been trying(most unsuccessfully) to close my accounts(RRSP) with this **** institution for five years. Every year I have made an appointment to close my accounts only to be told that I cannot close my accounts. * ** ****** ******* ***** ***** I am left with little recourse but to complain. * ** *** ***** **** **** ***** ****** ***** ** ***** *** help me finally cut ALL of my ties with this institution * ******** ***** **** **** *** **** ** ** ***** ** ********* ***** **** ******* ** *** *** ** ** ******* *** *** *** *** *** *****Initial Complaint
08/01/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My recent experience with my credit card account has been distressing due to consistent billing errors and subpar service over the past three months. In October 2023, I enrolled in a 0% rate balance transfer promotion expecting efficient service. Unfortunately, this hasn’t been the case: On October 10th, I transferred $14,221, complying with the promotion terms. BMO erroneously double-charged the transfer fee, causing an inflated $867 minimum payment on my November statement. Despite paying $440.37 as instructed, I was surprised by an additional $96.91 interest charge on my November bill. Following discussions, I paid $262.98 on December 6th, believing the issue resolved. However, these problems persisted: In January 2024, I was billed $173 as a minimum payment with a $57.68 interest charge. Despite assurance, I received repeated calls alleging missed payments. This cycle has been highly inconvenient. I request: A thorough investigation into billing discrepancies. Fair compensation for the inconvenience. Assured accurate billing and no impact on my credit score. Please rectify these issues promptly to restore my confidence in BMO.Initial Complaint
13/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
BMO bought out **** ** *** **** and reactivated a school account that was closed over a decade ago. Since there are no signers remaining at the school (we actually don't even know who the signers were) they refuse to close the account - even though it was ALREADY CLOSED AND THEY REACTIVATED IT. I even have a voice mail from one of their representatives acknowledging this. They continue to send us bills and have now started *********** to send us in to collections. I have spoken with them numerous times but they won't help. ** *** ** * ***** ** ** ******* ** ********** *** ******** *** **** ***** PLEASE HELPInitial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
* ** * ******** ** *** ** ****** ** ***** ******** ** **** ** *** ***** I hold both a business and personal account with BMO. As to my business savings, I tried to obtain a bank statement for October and September 2023. There are no reports whatsoever available online. I contacted the bank by phone and they said they have no access to my account statement or total for that account. I contacted the bank in person and they too had no access to my statements for that account. Other than accessing my account online and seeing a total reflected on the screen regarding my balance, I have no information on the account or way to prove that I, in fact, have money in the account as reflected online. ***** *** ***** **** ***** ****** **** *** *** *** *** **** **** ******* ***** *********** ** **** ** *** ***** *** *** ****** **** ********** *** ** ******* ** *** **** *********** **** I plan to leave BMO, but would like some assurance they know how much of my money they have on deposit and other essential details regarding my accounts. * **** ** ********** ** **** ** **** *****Initial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I deposited 800.00 dollars at the bank machine on April 12, 2023. the machine did not work right I only got my card back but it said it was out of service while I was depositing I didn't get a receipt when I called while I was there they couldn't help me. I called the bank directly the next day and talked with the manager and she said they would honor it but I only received the 600.00 when I called back she said she would add the 200.00 but I never received the rest. I don't know what to do. I know I deposited 600.00 in hundred dollar bills and 5 50.00 dollar bills.Initial Complaint
18/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ref: acct ending in **** About 3 years ago it came to my attention that someone used my personal credit profile to obtain credit in my name without my permission not knowledge. It took almost two years cleaning my name. Early of October 2023 I received an offer for a **** card from BMO. I responded and accepted it. I than got a call from “Investigation unit at BMO from ********** ******* at ***********************. Ref ***************. She asked for my Notice of assessment 2022, my DL and a Utility bill. She reviewed and verified me and told me she is approving my card and that I will be receiving it in 10 days. Once I do to walk into a BMO branch and activate my card. 8 days later I got the card and went to a BMO branch. They couldn’t activate my card because of an old block due to the fraud I experienced 3 yrs ago. We called fraud department and they too tried to remove the block. They gave me a number to call *************** No one to talk to at this number. Asking me to leave a message. I left a message and to no avail. No one responds no one call back. **** ** ********** *** * ********* ** **** ***** Please fix my card and remove my block as I am new to BMO
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Contact Information
Customer Complaints Summary
144 total complaints in the last 3 years.
62 complaints closed in the last 12 months.