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Business Profile

Construction

Universal Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/01/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I arranged (through ****) to have Universal Construction, quote on repairing the concrete steps in front of my house. After signing the contract on Jan 22, he was to call to schedule the work. The next morning I heard loud noises and pounding (from inside my house), by the time I got dressed and got outside they had already started working, never called nor rang the doorbell, or knocked on the door. They pulled off all of my Christmas decorations (garland and lights, etc.), pulled the electrical cords out from under the soffits and left the light cord hanging from the eavestrough. They cut the large wood column (supporting the porch roof) in half with a chainsaw and also cut the stairs railing off the steps. All thrown on the ground. I ran outside and had them stop working immediately as I had yet to make arrangements: arrange an alternate entrance to my house while they were working and organize the installation of the new columns and railings in accordance with their proposed date. I explained to John, (seemed like the supervisor) that as per our discussion during the quote visit, that he needed to call to reschedule the date because I was not prepared for their work this day. * *** **** ***** **** **** *** *** *** ******* ****** *** *** ******* *** ** * **** ***** ******** ** *** ***** *** ** *** * *** ****** ***** ****  John said he would come back and make a temporary plastic railing for safety. I said that would be great. Then he said to call him on Wednesday to check in for a new date. After they left, I came out to clean up because they left all of the heavy pieces of wood on the lawn and that's when I noticed they had taken my ice chipper. Upon review of my security cameras, I watched them take it off my porch, use it to conduct their work and then put it in their truck when I asked them to leave. I've called them many times since Jan 23. The number just rings with no voicemail set up. * ***** **** **** ******* ** ******* What do I do now?

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