Reviews

This profile includes reviews for Fairstone's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fairstone has 163 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fairstone

  810-33 Yonge St Toronto, ON M1S 0S9

  
• 

  Fairstone

  Toronto, ON M5H 1J8

  
• 

  Fairstone Financial Inc.

  9840 100 Ave Fort St. John, BC V1J 1Y5

  
• 

  Fairstone Financial Inc.

  A 32915 South Fraser Way Abbotsford, BC V2S 2A6

  
• 

  Fairstone Financial Inc.

  7 2121 Springfield Rd Kelowna, BC V1Y 7X1

  

Review Details

• Review fromJustin F

  Date: 25/03/2025

  1 star

  Justin F

  Date: 25/03/2025

  *** * ***** **** **** * ***** I have never knowingly borrowed money through this company, although I have been receiving their junk mail and " you are approved to apply" loan marketing letters, for 5 plus years now. I have called the local office in new minas, asking that they take my name off the mailing list. They blamed it on the Ontario based company, so I called them as well. I explained I would contact BBB, and they simply blamed it back on the local company branch. They never include a proposed interest rate, likely because it's so high, you will never pay your balance off. I will avoid, at ALL COST, borrowing from Fairstone, and any other company who values mailing in bulk, junk mail, more than respecting people and environment.
  

  Fairstone

  Date: 07/04/2025

  Hello ******. You can request removal from our mailing list by calling *** *** *****
  
  Our interest rates are listed on our website. They range from 19.99% to 34.99% on personal loans. You can find that here:
  
  The reason the mail you received doesn't include interest rate is because a rate cannot be guaranteed without a credit check. A credit check cannot be run without your permission.

• Review fromNIKA Q

  Date: 05/03/2025

  1 star

  NIKA Q

  Date: 05/03/2025

  If I were to know how much of a headache fairstone was. I would've just kept my previous loan debts. They're was a time I politely asked to switch my payment date. Whilst on the phone they asked me to come in so I did. I get there and the rep i seen said she didn't know why i was asked to come in as it could've been done over the phone. When I asked why did the person tell me to come in? They acted dumb as it was their own secretary that asked me to come in... However while there waiting to switch payment dates i was attacked with questions by management. The women stood over her employee staring down at me. Making me feel uncomfortable. The questions she asked felt racial and judgmental. At the end I caved trying to make sure i paid said amount BEFORE I could change payment date even though I was asking to push it a couple days back to help me financially. **** ******* * **** ** ****** The manager said, "that wasn't so hard was it?" *** *** **** ******** *** ***** Maybe a little racist. When I told my husband he called to complain and they just laughed at him. When I went to make a complaint fairstone kept passing me off onto a different number. To a point the last person I got hung up on me after starting there was nothing they could do..... ***** *** * **** **** ****** Not worth the hassle!! *** ***** ** * ****** ***** **
  

  Fairstone

  Date: 10/03/2025

  Hello ******. You are absolutely right that the service you describe here is unacceptable. We are grateful that you've taken the time to share your experience with us. Your feedback will be referred to the appropriate management teams for review and any required actions.
  
  The only judgements welcome in our business are based on borrowing behaviour - nothing else. We apologize for the treatment you endured that you feel did not represent this reality.
  
  We do have a formal complaint process. It can be found here if you would like to pursue that option: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/****************************************************************************************************

• Review fromfrancine v

  Date: 19/02/2025

  1 star

  francine v

  Date: 19/02/2025

  ******** ** *** ****** ****** **** ****** want to know how much i owe them they refuse to tell me they said i need a lawyer to find out by letter from him ask to talk to manager same thing she told is fairstone rules .call my bank because doing mortgage loan and want to add fairstone she did believe me she call she got the same answer she can't believed now i got a lawyer will see. ***** ****** ** *** ********* ***** ******** ***** **** *** **** ******* ***** **** *** *** ****
  

  Fairstone

  Date: 26/02/2025

  Hello ********. We are so sorry that your experience was not as pleasant as we strive for it to be. Based on your comments here, it sounds like you were looking for a payout statement on a secured loan. This information can be provided by experienced Lending Specialists and your Branch Manager. If your Lending Specialist referred you to the Branch Manager for assistance with the payout letter, it is likely because they are still training and want to ensure you are supported by an experienced member of the team through such an important process. As the payout calculations for a secured personal loan can be a bit complex, especially if it is an early re-payment, they may have encouraged an in-person visit so they could provide all necessary clarifications. In any case, your request should have been facilitated to your preference and we apologize for our failure to do so.

• Review fromShaghayegh M

  Date: 06/02/2025

  1 star

  Shaghayegh M

  Date: 06/02/2025

  Terrible experience with Fairstone! Poor communication, misleading info, and **** customer service. They failed to withdraw my final payment, then charged me $619 in interest for their mistake. When I called to resolve it, I was given the runaround, incorrect numbers, and unhelpful responses. The representative refused to let me speak with his manager or senior manager, saying they are ‘not responsible to respond to customers.’ He even hung up on me, then called back later, but instead of clarifying the process, simply said, ‘It’s your right if you don’t want to pay.’ Thankfully, their own system recorded the calls. Absolutely unacceptable—***** ********* ** *** ******
  

  Fairstone

  Date: 24/02/2025

  **********, as we noted in response to your ********** review, there is no reason or excuse for the quality of service you describe here. We understand your frustrations and we apologize for the inconvenience that was caused. We remain available and committed to providing you the best possible service and resources to ensure your account is in good standing and you are happy with the details. Without account-specific information (which we will not access or use in public interactions), we cannot guarantee the information we provide here applies exactly to your account and situation, but we can do our best to provide clarification. With retail financing plans, payment notifications are not provided regularly because borrowers have the freedom to manage their accounts as they see fit. Specifically with plans like our No Pay/Same As Cash option, where interest accrues on the purchase amount and annual fees from the start of the promotional period, but minimum monthly payments are not required. If the balance is paid in full by the promotional period expiration date, accrued interest will not be charged on the purchase amount and annual fees. If the balance is not paid in full by the promotional period expiration date, all accrued interest will be charged at the annual interest rate shown in the account agreement. A notification is included on your monthly statement for a couple months leading up to the end of your promotional period. This notification appears at the top of your statement above the Next Plan Expiration Date stating: “Your Same as Cash Plan expires soon. Per your Agreement, for the Total Accrued Interest of $XX to be waived, pay $XXX by mm/dd/yy.” There is also a Same As Cash plan option with minimum payment requirements. This could also be the plan you have used. Here, interest accrues on the purchase amount and annual fees from the start of the promotional period, and minimum monthly payments of 3% and 5% (Quebec only) are required. If the required minimum monthly payments are not made when due and the balance is not paid in full by the promotional period expiration date, all accrued interest will be charged on the purchase amount and annual fees. In the case of this plan, the likely issue resulting in application of your back-billed interest is a failure to meet the Next Plan Expiration date. On every statement there are two noted dates; Next Plan Expiration Date and Minimum Payment Due Date. Assuming you only have one purchase plan, Next Plan Expiration Date is when your promotional plan expires. This is where the deadline for repayment of the balance in full is represented. If your balance is not $0 by this date, interest will be applied from the start of your plan. Minimum Payment Due date is the date each month that your required minimum payment is due. It’s vital to note that the Next Plan Expiration Date will eventually precede your next Minimum Payment Due date. So, if at the end of your promotional period your Next Plan Expiration Date is February 19th, but your regular Minimum Payment Due date has always been the 25th of the month, in the final month of your plan you must ensure your balance is $0 before the 19th – not the 25th – or the interest deferral will no longer apply.

• Review fromEmma R

  Date: 06/01/2025

  1 star

  Emma R

  Date: 06/01/2025

  I paid back the totality of my loan in less than six months, the first payment I made was up to 90% of the loan and I took three more months to pay the rest. I called to close the loan as I was instructed to do only to find that somehow I’ve accrued 1400 and some amount of interest and capital tax. Within three months. I contacted my agent today who spoke about insurance and all other sorts of things and when I asked if that was indeed what I was paying for he said no it’s interest + capital tax so I don’t want to hear about insurance. Fairstone ****. They definitely go out of their way to make it seem like everything is very straightforward, but in the end, there will always be hidden things - and they’ll mention that it’s in the contract but on the call where they provide you the loan ~ you don’t even have time to look over the terms and conditions for the insurance that you’re supposedly agreeing to and it does feel like they ***** you into agreeing to the insurance so that’s an additional complaint as well. I still wasn’t able to get the issue resolved despite having called for about two weeks now (I don’t even bother with email), and my local branch insists that they’re understaffed and they keep telling me to call back and wait and that they’ll contact me or to come in person. So I imagine that this won’t get resolved until I actually go in person and they said that at that point, they’ll explain everything to me there. I had already insisted the system had clearly made a mistake as even with daily interest applying to my loan there’s no way it could’ve accrued to over $1000. Now I have to go in and waste one of my only days off to go argue with a bank that can’t even be bothered to call back. And, just because someone works at a bank does not mean that they understand everything about finances as this employee was under informed and unaware of the daily simple interest. If i dont get this resolved I’ll be contacting OMBUDSMAN for sure.
  

  Fairstone

  Date: 27/02/2025

  Hello ****. Without knowing the details of your account, we're unable to address your concerns here. It sounds like there may have been payment issues at some point, but your Lending Specialist and/or our Care team would be able to assist with identifying any issues and resolving them. Please contact them as soon as possible: https://www.fairstone.ca/en/contact
  
  An important clarification we can offer is that there is no 'capital tax' applied to your loan. This is absolutely not what occurred, and we are sorry that any misinformation was communicated.
  
  We do go out of our way to make loan details as straightforward as possible. Resources like this article are available to everyone to ensure those seeking support can get it if they are unable to connect with a branch team or Care agent: https:*************************************************************. The contract is a vital document to understand and be familiar with. It is the source of truth for all loan details. Any cost associated with your loan is outlined in this contract so if or when questions arise, you and your Lending Specialist are referring to the same source for information.
  
  When your branch team requests an in-person meeting, it is generally because the topic is complex and will be most easily addressed in person to avoid further confusion.

• Review fromUmer R

  Date: 02/01/2025

  1 star

  Umer R

  Date: 02/01/2025

  They won’t stop sending me letters, I asked them 4 separate times over the course of 6 months
  

  Fairstone

  Date: 06/01/2025

  Hello ****. We absolutely will stop sending letters, we must simply ensure that the address details are accurate.
  
  It may seem silly, but if the address you provide is even slightly different from how it appears in our system (which is based on how it was provided and presented by those vendors we receive it from), your request could be unsuccessful. For example, the address we have on file is listed as 1-234 Street but you provide 234 St. Unit #1, the request would be ineffective.
  
  We understand your frustration and we apologize for the inconvenience this has caused. Unfortunately in order to be removed from the mailing list you must call 888 243 6639. Refer directly to the mail you have received when you make your request to ensure it will be successful.

  Umer R

  Date: 18/01/2025

  I gave you the address that is on the letter, you people are so inconsiderate and *********.

• Review fromMatthew C

  Date: 24/12/2024

  1 star

  Matthew C

  Date: 24/12/2024

  Spam spam spam From the second I signed up I started getting mail to sign up for a loan....which I just did. I called in, emailed, called the "special" number a Fairstone rep gave me, going on 4 times now. They give me a time frame of 8 weeks for mail to stop every time and months later I am still getting spam at least once a month. Not to mention the calls from the branch trying to sell me a new loan. Asked to be left alone and they still call.
  

  Fairstone

  Date: 06/01/2025

  Hello *******. Based on your comments, it sounds like the most likely error here is a discrepancy between the address we have on file for you as a mailing address and the address used in requesting your removal from our mailing list. It could be a very minor discrepancy, but we can only input your request exactly as it is communicated. For example, if your address is **** * * *** ****** *** *** **** ****** ******** ***** ** ** **** ******* *** *** this could result in the unsuccessful request for removal. We apologize for the frustration of your previous request, but if you could ensure the information submitted is an absolutely exact match to what appears on the mail you received most recently, this may clarify things.

  For reference, we get mailing lists from a variety of list vendors. These vendors provide information found in the public domain, such as public telephone directories, as well as third-party information obtained through sources like online websites, companies that do surveys in shopping malls, contest entries, and retail partners. The address information we use is exactly what was provided to these vendors.

• Review fromSetareh S

  Date: 06/12/2024

  1 star

  Setareh S

  Date: 06/12/2024

  ***** ************ ** * ******** ***** They refuse to have any sort of written communication through mail/email because they know they will be held accountable for providing the customers with false information about their payments, promotions, and extra interest charges. * **** ** **** *** **** ***** **** * ******* ******* **** *********** **** **** * ***** ********** *** ******** *******   Terrible service, **** and ************** representatives and a complete waste of time.
  

  Fairstone

  Date: 23/12/2024

  Hello *******. Nothing about our organization is a ****, and every detail associated with a customer's account is outlined in written communication - the financing agreement and loan contract. The document is the source of truth for everyone in the lending equation, customer and lender alike. It is the document we refer to in service of our customers and their accounts and the document we encourage them to do the same with.

  Communications with your local branch are limited on purpose. That purpose is to protect your account security and privacy at all times. Certain functions are enabled through templates for customer convenience but this only applies to functions that would not jeopardize security. You are always able to email your branch and in circumstances where they are unable to respond via email they will call you to discuss your concerns or to schedule an in-branch meeting.

• Review fromHuang wei H

  Date: 15/11/2024

  1 star

  Huang wei H

  Date: 15/11/2024

  * ** ******* ** ******** **** * ********* regarding the loan agreement I signed today, November 15, 2024. 1. Interest and Early Repayment: I was explicitly informed by your representative that the $6,000 loan could be repaid early and that the only interest incurred would be based on the annual rate (31%), prorated over the months the loan remains active. However, after reviewing the document, it appears this may not be accurate. 2. Insurance Charges: I was assured multiple times that the insurance amount would not affect my loan. Yet, the loan agreement clearly states that $2,450 is allocated for insurance. I never consented to this insurance, and when I raised the issue before signing, I was reassured it would not impact the loan terms or my payments. 3. Monthly Payment Discrepancy: I was told my monthly payment would be $200. However, the actual payment amount is $283, which I was told would “go toward paying the loan back earlier.” This explanation seems misleading. 4. Cancellation Process: When I attempted to cancel the insurance immediately after signing the agreement, I was instructed to wait 30 days and was later sent a cancellation application that must be mailed to your head office. This process feels unnecessarily complicated and unprofessional, especially since I never agreed to the insurance in the first place. I am concerned that the information provided by your representative was misleading and may constitute ********* practices. I request immediate clarification regarding the following: • The accurate breakdown of my loan and monthly payment, excluding the insurance. • Confirmation that I can cancel the insurance immediately without penalty. • An explanation for the discrepancies between the information provided verbally and the terms outlined in the loan agreement. I expect a prompt response and resolution to this matter. If not addressed adequately, I may need to escalate this issue to regulatory authorities for further investigation.
  

  Fairstone

  Date: 19/11/2024

  Hello. As was provided in response to the same review via **********, the requested clarification.
  
  • The accurate breakdown of my loan and monthly payment, excluding the insurance.
  
  Your entire loan is outlined in your contract. The summary table on the top half of page 1 of the captures the following:
  
  -Amount paid to you
  -Amount paid to your creditors
  -Loan amount
  -Other products purchased
  -Lien search and recording fees
  -Total amount financed
  -Annual interest rate
  -Term of the loan
  -Annual percentage rate
  -Total of payments including interest
  -Cost of credit
  
  Optional Products, including insurance, are outlined on page 2:
  
  -Loan payment with insurance
  -Loan payment without insurance
  
  If the Borrower Signature and Date sections here are blank, you did not opt in for insurance coverage. If you signature does appear, you opted in to insurance coverage and all summaries outlined above will be representative of the inclusion of that.
  
  More info: h******************************************************************
  
  • Confirmation that I can cancel the insurance immediately without penalty.
  
  As the Optional Products terms state:
  
  “You may cancel any or all the optional insurance products you have purchased at any time…If the insurance coverage(s) that you purchased should terminate for any reason, you authorize the insurance company to deliver any applicable premium refund to us to be applied to the balance of your loan. This repayment won’t reduce the re-payment amount but may reduce the number of payments required to fully pay off the loan.”
  
  To cancel insurance, you must contact your local branch. You may cancel insurance at any time during your loan term but you cannot add insurance back at a later date.
  
  For unsecured personal loans, if you cancel insurance within 30 days of obtaining your loan, the full cost of the premium will be refunded to you as an account credit. Should you cancel after 30 days, you will receive a credit for the unearned portion of the premium.
  
  More info: https://www.fairstone.ca/en/getting-started/loan-insurance-solutions
  
  • An explanation for the discrepancies between the information provided verbally and the terms outlined in the loan agreement.
  
  Item #1: What your Lending Specialist outlined is accurate. With unsecured personal loans, you can pay off the balance at any time. Doing so will end your loan term and as a result, reduce your borrowing costs because our interest is calculated with Daily Simple Interest. It is calculated every day based on your outstanding balance. From the date of your last payment to the date of your next payment, interest builds. After your next payment, when your balance goes down, interest is calculated on the lower balance. With daily simple interest, interest is only charged on the amount you owe each day. In other words, the more payments you make throughout the term of your loan the lesser interest you will be paying and the majority of those said payments will be going on your principal.
  
  Item #2: There is always a cost to insurance coverage. As the contract outlines, and you note recognizing, the cost is outlined ahead of the loan offer being finalized. As an optional product, insurance must be signed for by you before it can be applied.
  
  Item #3: Without more detail it’s difficult to provide accurate clarification but based on other details this may have been an accounting of your payments before and after applying insurance coverage. The terms in your contract are the terms you will be held accountable to.
  
  Item #4: If your loan has been funded – if you/your creditors have received any funds – you are required to complete the cancellation paperwork and submit it. If your loan has not been funded, your branch may be able to void the entire contract and start over, excluding insurance.

• Review fromAbi D

  Date: 13/11/2024

  1 star

  Abi D

  Date: 13/11/2024

  Loan paid off in full. However, they continue to report to both Canadian credit ****** that there is a large outstanding balance. I've made several phone calls and provided proof, but to no avail they have not yet update their reporting to the credit unions. This has greatly impacted me negatively. * **** ** **** *** ******* ** *******. *** business practices, unfair treatment. Seeking options to bring legal actions against them. Will never use or recommend.
  

  Fairstone

  Date: 19/11/2024

  Hello ***. We're happy to provide some clarification here.

  Reporting to the credit bureaus is not completed on a daily basis. Nor are updates by the credit bureaus. So the fact that your report doesn't reflect the current status of your account may not be a matter of incomplete or incorrect reporting at all, but a result of processing times. It typically takes 30-45 days for credit bureaus to update their records. If you paid off your loan within this window, please allow more time for the credit bureaus to update your report.

  If you paid off your loan more than 60 days ago, there may be something more we can do and we're happy to look into it for you. Please call *** *** **** and provide your account details so our agents can investigate further.