ComplaintsforKijiji Canada Ltd

• Initial Complaint

  17/04/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  * **** **** ***** ****** *** ** ***** *** **** * * **** ******* Recently I tried to post a motorcycle for sale and couldn’t post it. I contacted them through their help page and recieved an email saying: Thanks for reaching out to us today. After a thorough review of your activities, we regret to inform you that your account has been permanently restricted from using Kijiji. This decision was made due to severe violations of our terms of service and community guidelines. **** ** ******** ******** ** I’ve never had anything but positive transactions on the platform. I don’t wish to make a new account bc I’m well known and respected. The very least they could do is tell me exactly what I did so I can defend myself but they won’t respond to my inquiries. Thank you.

  Business response

  17/04/2024

  Hello ****.
  
  Thank you for your message. My name is Kent and I'm the community relations manager for Kijiji. I would be glad to assist you.
  
  After a careful review of the situation, your Kijiji profile was mistakenly banned by our security system. Our customer support team then wrongfully sent you a permanent restriction message. On behalf of Kijiji, I want to sincerely apologize for this inconvenience and frustration. Rest assured that this case will be reviewed with our team for training and learning purposes.
  
  Your Kijiji account has now been fully reinstated. You should have no issues posting or replying to ads moving forward.
  
  I appreciate your patience in this matter and I wish you the very best in the future.
  
  With kind regards,
  
  Kent S*******
  Community Relations Manager
  Kijiji Canada

  Customer response

  17/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  28/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I posted an add on kijiji, I had to pay for the add and that was $19.95 plus tax and I also paid for an upgrade that was almost $10. I followed all the rules and conditions for kijiji. Shortly after paying kijiji deleted my add and when I tried asking them why they didn’t give me a answer, they just said I broke their rules but when I asked them what they couldn’t answer me or tell me what rules I broke. I asked for a refund and they blocked me.

  Business response

  06/12/2023

  ****,
  
  Thank you for your escalation through the Better Business Bureau. ** **** ** **** *** I'm the community relations manager for Kijiji. I would be glad to assist you.
  
  After a careful review of the situation, your Kijiji profile was mistakenly flagged by our automated system as a potential security risk. However, I see no justification for this flag and this was clearly an error on our part. To avoid inconveniencing you further, your Kijiji account has been fully reinstated.
  
  I have also refunded the listing fee (reference ID ***********) and Urgent feature (reference ID ***********) purchased for ad #**********. Depending on your financial institution, the refund should be fully processed within 5-10 business days.
  
  Finally, ad #********** has been reactivated with a complimentary Bump Up feature. It can be seen here:
  
  *********************************************************
  
  On behalf of Kijiji, please accept my sincere apologies for any frustration or confusion caused. This case will be reviewed with our customer support team for learning and training purposes.
  
  I wish you the very best of luck moving forward.
  
  With kind regards,
  
  **** ********
  Community Relations Manager
  Kijiji Canada

• Initial Complaint

  24/11/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Hello, I attempted to post an ad on Kijiji and I was told my account was disabled. I barely use the service so this came as a surprise. Inquiring with their support team, they are quite short on information and they abruptly end communications at the drop of a dime. I have tried several times to find out why my account was disabled, however they simply state they reserved the right to not explain themselves. ****** **** **** *** **** * *** ***** ** ** ******  If I have broken or violated some policy or another, would it not be pertinent to find out why as to not repeat the same mistake. ** **** ***** **** ***** ***** ******** I simply would like to know what I did and how they came to this conclusion of revoking my account.

  Business response

  28/11/2023

  *****,
  
  Thank you for your escalation through the Better Business Bureau. ** **** ** **** *** I'm the community relations manager for Kijiji. I would be glad to assist you.
  
  After a careful review of the situation, your Kijiji profile was automatically banned by our security system in error. There was no justification for your account being suspended, and this was clearly a mistake on our part. On behalf of Kijiji, I genuinely apologize for this oversight. 
  
  Your account has now been fully reinstated. You should be able to post and reply to ads without issue. This case will also be reviewed with our customer support team for training and learning purposes.
  
  Thank you for your patience and understanding in this matter. Once again, please accept our sincere apologies for any confusion or frustration.
  
  Warm regards,
  
  **** ********
  Community Relations Manager
  Kijiji Canada

  Customer response

  28/11/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  05/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello ** **** ** ******* ******* I am French Bulldog Breeder. In February after posting and paying for my adds on kijiji they were taken down and I was banned. I have been a 12 yr kijiji user and had never had any issues previously with my adds. I also was never reimbursed for the adds nor warned by kijiji of any wrong doing before completely banning my acct. I have tried to find resolve with kijiji and they said I was going to be reinstated and then changed their minds with zero explanation or reason as to why or how o broke their protocol. I have seen multiple other French bulldog breeders in my area and Canada posting their adds just like I posted mine. ********* **** *** **** ********** ** ******** *** ***** ******* ****** ** ** ****** **** ******** *** ************ *** ***** ****** ** ******* **** ***** **** ** ****** ** ********* ******* *** **** **** **** ****** **** **** ** ** ***** ** ******** * ***** ******* *** **** ** ***** * **** **** ********  Thank you for your time I hope to find some resolution moving forward and having my account restored. ****** ******

  Business response

  05/05/2023

  *******,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada.
  
  After a thorough review of the situation, your Kijiji profile will remain permanently blocked. We have identified multiple email addresses connected to your profile that are advertising different dog breeds. These breeds include:
  
  French Bulldog
  Pomeranian
  Frenchton (Boston Terrier and French Bulldog mix)
  Boston Terrier
  
  In accordance with our Pet Posting Policies, Kijiji does not allow the use of multiple accounts (except by registered shelters) to post any type of pet ad.
  
  Additionally, Kijiji is not intended to facilitate uncontrolled breeding or commercial pet trading. For this reason, dog breeders are permitted to post a maximum of three breeds only on Kijiji (including mixed breeds). Posting more than three breeds - even if only three are advertised on the site at one time - is strictly prohibited.
  
  Separately, we have identified that you have been advertising dogs on behalf of another breeder. Any pet(s) being advertised must be owned by the individual rehoming said animal(s). Kijiji does not allow the brokering of animals on our platform. 
  
  In replies with other Kijiji users, you have offered the option to ship puppies. Kijiji does not allow any ads that offer the shipment of animals. Animals may only be sold locally so that the transactions can occur in person.
  
  *** ********** *************************************************************
  
  Lastly, in accordance with our Terms of Use, all fees paid for features are non-refundable.
  *** ********** ****************************************************************
  
  I appreciate your understanding and cooperation in this matter.
  
  Respectfully,
  
  **** ********
  Community Relations Manager
  Kijiji Canada 

• Initial Complaint

  03/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have unfortunately not been able to get a proper response back to Kijiji as to why my account was wrongfully terminated. I have been a long standing paying costumer for the past 11 years. *** **** ******** *********** ****** ****** *** *** **** ****** ********* ******** *** ** ******* When I reached reached out to costumer service not only did they disconnect our chat when I was inquiring where I was in breach of policies* **** **** ****** ************** *** ****** ******** ******* ***** *** *** ******** ** ** ********** **** As a paying member of their services. Not only did they discontinue my services they took my money with out giving a refund. ***** ** ** ******** ******* ** ** ********* **** ******  Can you please reach out for a resolution in regards to my account or we will be seeking seeking action ** * **** **** ******** **** *** **** ********* ** ***** ****** **** ** ************** *** **** *** *********   Thank you so much.

  Business response

  04/05/2023

  ******,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada.
  
  After a thorough review of the situation, your Kijiji profile will remain permanently blocked. We have identified multiple email addresses connected to your profile that are advertising different dog breeds. These breeds include:
  
  French Bulldog
  Pomeranian
  Frenchton (Boston Terrier and French Bulldog mix)
  Boston Terrier
  
  In accordance with our Pet Posting Policies, Kijiji does not allow the use of multiple accounts (except by registered shelters) to post any type of pet ad.
  
  Additionally, Kijiji is not intended to facilitate uncontrolled breeding or commercial pet trading. For this reason, dog breeders are permitted to post a maximum of three breeds only on Kijiji (including mixed breeds). Posting more than three breeds - even if only three are advertised on the site at one time - is strictly prohibited.
  
  Separately, we have identified that you have been advertising dogs on behalf of another breeder. Any pet(s) being advertised must be owned by the individual rehoming said animal(s). Kijiji does not allow the brokering of animals on our platform.
  
  *** ********** *************************************************************
  
  Lastly, in accordance with our Terms of Use, all fees paid for features are non-refundable.
  
  *** ********** ****************************************************************
  
  I appreciate your understanding and cooperation in this matter.
  
  Respectfully,
  
  **** ********
  Community Relations Manager
  Kijiji Canada

• Initial Complaint

  01/05/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Roughly 2 months ago Kijiji disabled my account and prohibited me from advertising my puppies on their platform, no reason given beyond that I violated their policy before the Customer Service Rep ended the chat so I was unable to even find out what the violation was in order to respond. ***** ** **** * ******* **** * *** ******** ** ************ ******* **** **** *** *** ******** *** *********** *********  With Kijiji, banning my account they have severely hampered my ability to advertise and sell my puppies* ******* **** ****** *** ********* ********* I have been an active paying member of their platform for over 10 years and have always posted my ads the same way. This never was an issue until 2 months ago. They allowed me to post and pay for 6 ads before they disabled my account, I did not receive any form of a refund for those ads. I am a member in good standing with the ***, have a valid business license and claim my sales from my puppies. I am looking for a resolution of having my long standing account reinstated and the ability to advertise my pups as I always have.

  Business response

  03/05/2023

  ******,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada. I would be glad to assist you.
  
  After a thorough review of the situation, your Kijiji profile was blocked after our system detected the use of multiple email addresses to advertise the following dog breeds:
  
  French Bulldog
  Frenchton (Boston Terrier + French Bulldog)
  Boston Terrier
  
  In accordance with our Pet Posting Policies, Kijiji does not allow the use of multiple accounts (except by registered shelters) to post any type of pet ad.
  
  Additionally, any pet(s) being advertised must be owned by the individual rehoming said animal(s). Kijiji does not permit any type of co-breeding situation where a separate user or account is posting on behalf of the breeder. This kind of activity is characteristic of a dog broker.
  
  *** ********** *************************************************************  
  
  At this time, I have conditionally reinstated the *********************** account. Moving forward, you must use this email address exclusively to advertise the above dog breeds. Should Kijiji detect the use of other email accounts - or identify further signs of co-breeding - your profile will be banned indefinitely.
  
  I appreciate your patience and cooperation in this matter. 
  
  With kind regards,
  
  **** ********
  Community Relations Manager
  Kijiji Canada 

• Initial Complaint

  21/04/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Went to repost one of my expired ads and already had one pet ad running. Different ad cities as ones near my vets one near my home which I was told I was allowed. To get b***ed for using multiple accounts to post pets! Which makes zero sense as I have email proof it was only one account. The Kijiji worker was so **** and accused me of this and then just disconnected the chat. Didnt let me say anything. I wrote back again and was told I was flagged and b***ed for posting in multiple accounts which I asked what is the other account. They said we can’t tell you then disconnects the live chat!! Its so *************** ****, and I think a **** judgment ***** targeting breeders. Pro-rescue workers making up **** to remove you. * ******* *** ** * ******* ****** ** *** **** ** ** ******** ** *** ***** **** *** *** *** ** **** ** ***** *** ***** ** ***** ***** ******** *** **** ***** *** ******** ** ****. On top of it kijiji keeps your money for a service not provided. Its very frustrating spending hours doing nice pictures, creating ads, spending thousands health testing and raising healthy puppies to be treated like a con and puppymill. When I did not do anything wrong or use another account to post pets!! I had a technical issue with my account where it shows my work kijiji account logo (my place of employment) on one of my pages while logged into my personal account. I was told to ask for Tech help and did but they couldn't find out why. My son used! to live in a suite under us and we had shared internet. Kijiji accused me for his account in the past which was cleared up. We are different people, different suites. Nevena was the **** worker, The other person is Moon Both just disconnected live chat when I said there was a technical problem as I have proof I posted only from one account. They did not care, and I was told by another breeder they were ******** also by moon. How does kijiji allow this ***** towards its paying clients

  Business response

  26/04/2023

  ***,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. My name is Kent and I'm the community relations manager for Kijiji Canada. I would be glad to help.
  
  Since you originally filed this complaint on 4/20/2023, I see that the issue with your Kijiji profile has been resolved with the assistance of our customer support team (through case ID ******************). I can confirm that your account is in good standing. You should not encounter any issues whenever you decide to post new ads.
  
  As my colleague (Moon) mentioned, refunds have been processed for the listing fees for ads #********** and #**********. Depending on your financial institution, refunds are typically completed within 5-10 business days.
  
  Should you have any further questions or concerns, please don't hesitate to reopen the dialogue with our customer support team. On behalf of Kijiji, I sincerely apologize for any confusion or frustration as a result of this situation.
  
  With kind regards,
  
  Kent S.
  Community Relations Manager
  Kijiji Canada  

  Customer response

  26/04/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** **

  Customer response

  09/05/2023

  This is the third time I had had issues with Kijiji when I did not break any posting policies. Yet again I reach out for help and encounter **** customer service that just hangs up disconnects when you ask for help. My account was fixed as I did nothing wrong to get banned yet again. Its horrible service for a paying customer that was in good standing for over 15 years. The fact that it keeps happening and I keep getting treated like this makes me feel like Im getting ******** by pro rescue workers as Im a small breeder. I have reached out about my account showing my place of work logo showing up on my personal account depending on what page Im on for kijiji to say its fixed etc. this keeps happening leading into the weekend when I would get more responses. This has to stop as its causing emotional and financial distress to be treated like Im doing something wrong. I have not been refunded for paying services that have been denied over coding errors on kijijis end. This needs to stop I never broke policies and the **** customer service is disgusting! Very unprofessional Im not using more than one account. Moon fixed the issue last week for the add to run 2 days fine, third day gone and customer service wont look into it and disconnects!!

  Business response

  10/05/2023

  Hello again, ***. Thank you for your follow-up message.
  
  After further investigation, our team has conclusively determined that you have posted various dog breeds with different email accounts. These breeds include:
  
  French Bulldog
  Frenchton (Boston Terrier and French Bulldog)
  Bulldog
  Boston Terrier
  
  In accordance with our Pet Posting Policies, Kijiji does not allow the use of multiple accounts (except by registered shelters) to post any type of pet ad.
  
  Additionally, Kijiji is not intended to facilitate uncontrolled breeding or commercial pet trading. For this reason, dog breeders are permitted to post a maximum of three breeds only on Kijiji (including mixed breeds). Posting more than three breeds - even if only three are advertised on the site at one time - is strictly prohibited.
  
  Finally, we have identified that you have been advertising on behalf of another breeder. Any pet(s) being advertised must be owned by the individual rehoming said animal(s). Kijiji does not allow any pet broker situation or the advertising/reselling of puppies that are bred elsewhere.
  
  For reference:
  
  https://*****************************************************
  
  For these reasons, your Kijiji profile will remain permanently blocked. I appreciate your cooperation and understanding in this matter.
  
  Respectfully,
  
  Kent S.
  Community Relations Manager
  Kijiji Canada

  Customer response

  11/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  kijiji was to fix the coding problem with my account. Moon worked on it and identified there was an issue. The matter was not fixed and Kijiji AI flagged the account again, with there workers dismissing the coding problem and blaming me for using two accounts. I have included pictures to show evidence of the problem. Look at the top of the page its shows the exact same responses as its the same account but depending on what page Im on it flips back and forth to A or K logo which shows different accounts but its still the A account. K belongs to a place I worked that I logged onto there account and posted an employment position as requested by my boss. 
  Second kijiji AI flagged I breed four breeds and posting policy allows 3. 
  I was posting the breeds that created the cross puppies. It would be like saying the breeds that created or where behind all purebreds. It was describing my puppies linage. 
  Crossing my boston to my frenchie created puppies often called frenchtons. Then the AI took french bulldog and pulled bulldog as a fourth breed. Then kijiji classified this as a commercial breeding puppymill. **** ** ********** ** ********* *** *************** It was only listing the parents to my puppies, which I was told rescues are allowed to describe linage but anyone else is not and grounds for permanent ban. 
  Thirdly, I gave out my cell as people wanted videos and more pictures which you cannot provide through the kijiji app. Kijiji then accused me of being a broker and selling or referring someone else's puppies by providing my own number. It is not against policy to provide your phone number upon requests for more pictures. 
  This is all over posting two ads that moon personally approved and said looked great and was fine. 
  

  Their is a coding issue with my account that kijiji has not been able to fix, and there AI program is flagging issues that are just descriptions of puppies parents. This is not a puppymill or a mass breeding operation. A person reading ads would see this, which Moon a kijiji worker read and approved the ads, to after it be incorrectly flagged as something it wasn’t. 
  why Im not allowed to provide my cell number no idea or why they think my cell does not belong to my account again must be a coding issue. 
  

  Then for kijiji to see the facts and proof with this on going computer coding issue and ignore that, and permanently ban me for things out of my control is extremely unprofessional, and causing undo distress and financial hardship. 
  

  * **** ** **** ***** ***** ***** *** ******** ******** **** ****. One breeder said kijiji fixed there account after filing a BBB report and was told she can only post or mention two dog breeds. Yet Im told three? No one is getting straight answers and i believe this is direct targeting against removing paying breeders from the site. 
  We have been in good standing for 12 years with kijiji! My puppies are raised in my home underfoot. Im a certified groomer, animal care aide, vet assistant, pet therapy trainer. My life has been devoted to helping animals and Im against mills, brokers, kennel breeding yet kijiji is accusing me of being these things!
  We can provide reference's, pictures, and our business licence. To get a licence you have to be inspected and the officers do not give out licences to puppymills or commercial breeders. Around 90% of the sellers of pets on kijiji do not have the experience, training, knowledge and high standards we have or are inspected and licensed but kijiji ******** us over the coding and AI issues. They ignored the proof we send to address the issue. 
  

  if there is a coding problem with my account that kijiji workers are not able to locate it, then the account needs to be removed-deleted and my email and phone number need to be unflagged and blocked. I should not be ******** and punished because of coding errors on kijiji end. 
  

  we need to open a new account and start fresh but kijiji needs to work with their paying customers vs dismissing the problem. 
  

  as well as kijiji kept money for both the ads they approved and then deleted. They did not refund for a service they charged for and did not provide. Which leaves me with they are profiting for services they are not providing. 

  
  Sincerely,
  
  *** **

  Business response

  15/05/2023

  Hello ***.
  
  I appreciate the time you took to compose your latest message. However, we will not be reinstating your Kijiji access. Our system has clearly identified multiple email addresses connected to the same Kijiji profile. Ads for various dog breeds have been posted across different devices. As I've mentioned previously, we have also found evidence of a co-breeding situation, and the promotion of another breeder.
  
  As these activities are strictly against Kijiji policies, your profile will remain banned indefinitely. For reference:
  
  https://*****************************************************
  
  In accordance with our Terms of Use, if your ad content was deleted for violating Kijiji policies, then any paid fees will not be refunded. For reference:
  
  https://********************************************************
  
  Respectfully,
  
  Kent S.
  Community Relations Manager
  Kijiji Canada

  Customer response

  24/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  please provide contact for our lawyer as we have proof of a technical error, and my son and I work together which is one family helping each other, even though kijiji forced us to use one e-mail our account while logged in jumps back and forth. I also volunteer and help  rescuing dogs-pets and am exempt from listing only a couple breeds and using one email to assist in finding homes for surrendered dogs. Kijiji refuses to see proof while currently there is countless violations in the pet section. Brokers, out of province posts, breeders with over 11 adds, yet we are unfairly being targeted. This on going targeting causing emotional distress and hardship when our account was in good standing and my ads where approved needs to be dealt with not dismissed. Please provide information for our lawyer. 
  
  

  Business response

  31/05/2023

  Hello ***.
  
  While we stand behind our actions and the application of our posting policies, if you decide to escalate the matter further, all legal inquiries can be sent by mail to the following office address:
  
  Kijiji Canada Ltd.
  500 King Street West, Suite 200
  Toronto, Ontario M5V 1L9
  Re: Legal Inquiries
  
  This information is also available in our Terms of Use article:
  
  https://********************************************************
  
  Respectfully,
  
  Kent S.
  Community Relations Manager
  Kijiji Canada

  Customer response

  06/06/2023

  
  Complaint: ********
  
  We have hired a lawyer and have all the proof and reference letters to proving we never broke policies as well as countless other breeders coming forward being treated the same. 
  also advertising fees taken and not refunded as services were not provided. Which is against the law.

  this will be dealt with by lawyers as there is clearly targeting towards breeders. On the boston terrier chat almost everyone with the breed has been banned it can’t be a coincidence or a troll targeting boston breeders. 

• Initial Complaint

  14/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I posted an ad on kijiji but they banned my account after taking my money. I DID NOT read any rule or policy. I followed their guidelines but they took my money and even deleted my ad.

  Business response

  19/04/2023

  *****,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada.
  
  After a thorough review of the situation, your Kijiji profile will remain permanently blocked. We have identified multiple email accounts advertising a variety of dog breeds, including:
  
  Westiepoo
  Cockapoo
  Pomsky
  Goldendoodle
  
  These activities suggest breeding puppies at a commercial level. In accordance with our Pet Posting Policies, Kijiji strictly prohibits uncontrolled breeding or irresponsible commercial pet trading. Dog breeders are allowed to post a maximum of three breeds only on Kijiji (including mixed breeds). Posting more than three breeds - even if only three are advertised on the site at one time - is not permitted.    
  
  *************************************************************
  
  Separately, we will not be issuing any refunds for previously paid features. In accordance with Kijiji Terms of Use, all fees paid for features are non-refundable, especially in the case of serious policy violations.
  
  *********************************************
  
  I appreciate your cooperation and understanding in this matter.
  
  Respectfully,
  
  **** ********
  Community Relations Manager
  Kijiji Canada

• Initial Complaint

  13/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have posted 2 ads . One was without money, so free. It went public. Other one with puppies went blocked. I paid, received confirmation, but add no active. When try searching add, same thing. Noone sent me email that ad is removed. Pls help.

  Business response

  16/03/2023

  *******,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada. I would be glad to assist you.
  
  After reviewing the situation, I can see that you recently posted an ad for your French Bulldog puppies on 2023-03-15 at 11:34:58 EDT. The ad ID number is **********. It's currently live and can be seen here:
  
  *********************************************************
  
  Looking at the associated payment activity, I see that you attempted to pay for the listing fee with your **********. After several attempts were declined - possibly because of an issue with the card itself - you successfully made the payment through ******.
  
  Please feel free to contact our customer support team directly via the following link if you have any other questions or concerns:
  
  ******************************************
  
  With kind regards,
  
  **** ********
  Community Relations Manager
  Kijiji Canada

  Customer response

  18/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  06/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am registered breeder. I do believe I have not done anything wrong. I was told that account is blocked do to puppy Mill. I only posted one ad with puppies. **** registered breeder. I do follow breeding standards. I put time and big afford to raise my babies. ** ***** ** *** **** ******** **** ***** What puppy mill? Why? * **** ************* *** ***** ** *** *******  Have been with Kijiji over 10 years.

  Business response

  10/03/2023

  *******,
  
  Thank you for escalating your case through the Better Business Bureau complaint portal. ** **** ** **** *** I'm the community relations manager for Kijiji Canada. I would be glad to assist you.
  
  After a careful review of the circumstances, we will not be overturning the ban on your Kijiji account ******************. In the past, you have advertised multiple dog breeds across different Kijiji accounts connected to the same profile. These breeds have included:
  
  Pugs
  Pomeranians  
  French Poodles
  Maltese
  
  In accordance with our Pet Posting Policies ***************************************************************, Kijiji users are permitted to post a maximum of three breeds only on Kijiji (including mixed breeds). Posting more than three breeds - even if only three are advertised on the site at one time - is strictly prohibited. Your activities on Kijiji suggest that you are breeding dogs on a commercial level.
  
  Additionally, there have been instances in which you have rehomed a dog before the 8-week mark (IE. In the case of ad #**********). Kijiji prohibits the sale of puppies and kittens under 8 weeks old. The date of birth for these animals must be clearly stated in the ad. This is to help ensure proper socialization and development. During the first eight weeks of a puppy's life, they learn important social skills and behaviours from their mother and littermates, such as bite inhibition, body language, and communication.
  
  For these reasons, your Kijiji profile will remain banned indefinitely. I appreciate your cooperation and understanding in this matter. 
  
  Respectfully,
  
  **** ********
  Community Relations Manager
  Kijiji Canada

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